FL982 – Emergency Exit Door May Open Unexpectedly – 2019-2024 Thomas Built SAF-T-LINER C2 Transit Buses

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October 3, 2023 NHTSA CAMPAIGN NUMBER: 23V670000

Emergency Exit Door May Open Unexpectedly

An emergency exit door opening unexpectedly can increase the risk of an injury.

 

NHTSA Campaign Number: 23V670

Manufacturer Daimler Trucks North America, LLC

Components STRUCTURE

Potential Number of Units Affected 173

 

Summary

Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.

 

Remedy

The remedy is currently under development. Owner notification letters are expected to be mailed December 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL982.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Trucks North America Recalls

 


Daimler Truck North America LLC
Updated Chronology – October 13, 2023

On or about September 22, 2023, TBB was notified, through a third party dealer, of an incident in a vehicle built in model year 2019, the rear emergency door inadvertently opened. The dealer shared with TBB a general inspection report prepared by the owner/operator of the subject vehicle that identified potentially loose or missing fasteners (with no inspection criteria) in an additional population of its vehicles.

On September 26, 2023, TBB inspected the subject bus, and found three bolts missing and not present in the bus. On October 3, 2023, TBB was informed by the dealer of the inspection criteria used by the customer and that there were three buses that the customer believed had at least one missing fastener. TBB conducted an additional warranty review of its product and found warranty claims which appear to allege missing fasteners, but TBB is unable to verify the validity of these claims.

Nevertheless on October 3, 2023, based on the dealer’s statement that there were three busses with missing fasteners on a single customer, TBB decided to conduct a voluntary safety recall on certain vehicles built within the above-mentioned manufacturing date range, that were equipped with Emergency Door vandal lock latch.

The summary of warranty claims, field or service reports, and other information is as follows: TBB searched warranty claims for the last ten years (January 1, 2013 and September 28, 2023) by primary failed part numbers for the latch mechanism assembly and found thirteen warranty claims and one field report with an injury (related to the bus involved in the subject incident) reported and no deaths reported.

The population is subject to verification and may be amended based on TBB additional investigation.

On October 12, 2023, DTNA continued to review build data and on October 12, 2023, DTNA TBB amended its report to update the population and to make clear the date on which TBB made the official decision to conduct a recall.

 


6 Affected Products

Vehicle

MAKE MODEL YEAR
THOMAS BUILT BUSES SAF-T-LINER C2 2019-2024

 


4 Associated Documents

Recall Acknowledgement

RCAK-23V670-3554.pdf 701.023KB

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Defect Notice 573 Report

RCLRPT-23V670-6321.PDF 214.883KB

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Recall 573 Report – October 13, 2023

RCLRPT-23V670-8323.PDF 213.987KB

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Chronology Report

RMISC-23V670-5491.pdf 85.343KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V670&docType=RCL

 


 

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Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API

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