SR-23-02-0 – Rearview Camera Image May Not Display – 2022-2023 Lucid Air

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July 27, 2023 NHTSA CAMPAIGN NUMBER: 23V520000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera image that does not display while in reverse decreases the driver’s visibility, increasing the risk of injury or crash.

 

NHTSA Campaign Number: 23V520

Manufacturer Lucid USA, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 59

 

Summary

Lucid USA, Inc. (Lucid) is recalling certain 2022-2023 Air vehicles with a software version between 2.015 and 2.0.50. The rearview camera image may fail to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Lucid has released an over-the-air (OTA) software update, free of charge. Owner notification letters are expected to be mailed September 25, 2023. Owners may contact Lucid customer service at 1-888-995-8243. Lucid’s number for this recall is SR-23-02-0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

Between November 2022 and February 2023, six customer vehicles were brought to Lucid Service Centers with complaints that the rear-view image intermittently did not display. No hardware explanation was found for the intermittent unavailability in these six vehicles.

All six vehicles were on a version of software later than 2.0.13. After updating customer software to version 2.0.52 or beyond, the customers experienced no further recurrence of the issue.

Software version 2.0.52 included revisions to make the rear-view monitor operations more robust, though was not developed to address these six customers’ issues. Lucid’s Product Safety Working Group (PSWG) investigated these issues from Feb. 16 to June 29, and briefed the Product Safety Officer on July 11.

The Product Safety Executive Council (PSEC) determined on July 20 that the rear-view image issue presented a noncompliance with FMVSS 111 for Lucid Air vehicles still on a software version between 2.0.15 and 2.0.50, which was 59 customer vehicles as of July 26.

Lucid is issuing this recall to encourage these Lucid Air Owners to install the latest version of software, which includes the improved rear-view image software.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
LUCID AIR 2022-2023

 


3 Associated Documents

Recall Acknowledgement

RCAK-23V520-9008.pdf 651.431KB

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Noncompliance Notice 573 Report

RCLRPT-23V520-4790.PDF 237.121KB

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Recall 573 Report-Amendment 1 – 08/02/2023

RCLRPT-23V520-8779.PDF 237.139KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V520&docType=RCL

 


 

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Last update on 2024-07-11 / Affiliate links / Images from Amazon Product Advertising API

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