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July 12, 2023 NHTSA CAMPAIGN NUMBER: 23V476000
Incorrectly Installed Front Lower Ball Joint
The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.
NHTSA Campaign Number: 23V476
Manufacturer Polestar Automotive USA, Inc.
Components SUSPENSION
Potential Number of Units Affected 3
Summary
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Remedy
Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar’s number for this recall is R10245.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
R10245
2023-07-17
RECALL R10245 DESCRIPTION
Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles.
Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly.
As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash.
To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary.
A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall.
Produced and printed in the USA and available as an electronic document. © Polestar 2023
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to contact their Service Point and have this repair completed as soon as possible.
VEHICLES INVOLVED
NOTE: SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA.
All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service Upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed.
PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed as outlined in Step B. above.
PARTS / PARTS RETURN
Please refer to Parts Bulletin R10245.
OWNER NOTIFICATION
An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this repair completed.
VEHICLES IN INVENTORY
New Vehicles in Inventory
It is a violation of federal law for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a Service Point could result in a civil penalty of up to $26,315 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Inventory
Polestar is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
Chronology :
Condition considered as a critical concern by Critical Concern Management Team 2023-07-05; Field Service Action decision confirmed by Polestar 2023-07-07; Condition detected by Internal; Number of vehicle reports with the condition reported from National Sales Company 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-07-10.
Extended Chronology: 2023-06-28 Polestar received a notification from Volvo Cars regarding a potential manufacturing error with the ball joint of the FLCA.
The investigation was escalated according to Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc.
On the 2023-07-05 the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
POLESTAR | POLESTAR 2 | 2023 |
6 Associated Documents
Defect Notice 573 Report
RCLRPT-23V476-5629.PDF 215.698KB
Recall Acknowledgement
RCAK-23V476-3283.pdf 651.314KB
Remedy Instructions and TSB
RCRIT-23V476-0828.pdf 457.552KB
Remedy Instructions and TSB
RCRIT-23V476-8461.pdf 432.831KB
Remedy Instructions and TSB
RCRIT-23V476-9392.pdf 854.722KB
Manufacturer Notices(to Dealers,etc) – July 12, 2023 Subject: Recall R10245 TO: All U.S. and Canadian Sales and Service Points
RCMN-23V476-7071.pdf 143.817KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V476&docType=RCL
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
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- 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- FRONT END SERVICE KIT: This 3 piece ball joint removal tool set from Orion Motor Tech includes lever and scissor style ball joint separators and a conical pitman arm puller so you can quickly and safely remove standard pitman arms, outer tie rods, and ball joints without the damage often caused by hammers and pickle forks
- VERSATILE FITMENT: The pitman arm tool has a 0.8" (20mm) jaw spread and depth; the levered ball joint separator has a 0.9" (21.6mm) jaw spread, 0.8" (19.5mm) jaw depth, and 2.2" (55mm) max opening; and the scissor-style ball joint puller & tie rod end tool has a 0.8" (19mm) jaw spread, 1.3" (33mm) jaw depth, and 2.1" (52.5mm) max opening
- POWERFUL LEVERAGE: Our heat-hardened alloy steel tools and their forcing screws coated in corrosion-resistant black oxide will give you outstanding durability and performance, so your ball joint kit will have the strength to remove even the most stubborn, stuck, and seized parts time after time
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- FRIENDLY REMINDER: Please verify compatibility by comparing the component specs with your vehicle's parts
- Application: Compatible with BMW E38, E39, E52, E60, E61, E70, E83, E90, E91, E92, R50, R52, R53, RR1, RR2, X5. compatible with Mercedes W211, W219, W220, and W230. Compatible with Porsche 996 Carrera. Compatible with Audi A4, A6 lower suspension ball joint;Compatible with Land Rover
- Efficient Removal Ball Joint: Specially for quick and easy removing the ball joint connections, removal of tie rod ends, steering knuckles, and lower control arms to replace a ball joint. If you are doing any type of suspension work, this is a essential too. It makes separating ball joints as easy as a snap
- Not Damage Ball Joint Boot : Use this tool instead of the pickle fork. This tool is quieter, takes less effort, and most important of all, it does not damage the ball join boot. A must have if you are working on the suspension and have to separate the ball joint but are not planning on replacing it
- Easy To Use: lubricated the threads on this separator and applied turns slowly to the driver screw. the ball joint will violently popped out of the steering knuckle
- Heavy Duty: This ball joint separator made of heavy duty steel, thick and durable, which could withstand a lot of potential energy without breaking. and we offer 12 months warranty
- 🚗 For automotive front end work including changing tie rod ends, ball joints steering linkages and steering boxes. Pullers designed to permit part reuse versus “pickle-fork” type tools that may damage parts. Includes Tie Rod End Pullers, Pitman Arm Puller, Ball Joint Remover and Tie Rod End Lifter. Any automotive specialty tool will help make an automotive repair or maintenance task easier.
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- 🚗 Ball joint separator set is made of premium and durable alloy which can stand up to the toughest jobs.Removes the most stubborn ball joints, tie rod ends, and pitman arms.Each tool was built to withstand high-force applications.
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- 🚗 Handor ball joint separator tools are (by far) the easiest means possible for removing ball joints. This high quality ball joint separator is essential for auto mechanics and car enthusiasts to easily loosen and remove ball joints for replacement and repair!
- All-in-One Front End Service Kit: Acymner's 3-piece set features lever and scissor-style ball joint separators, along with a conical pitman arm puller. Effortlessly remove pitman arms, outer tie rods, and ball joints without causing damage.
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- 【Wide Application】This bearing extractor can complete a wide variety of pulling jobs on many different pieces of equipment; The parts within this bearing splitter set are effective in removing bearings, pulleys, gears, and bushes, the versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
- 【High Efficiency】 Duratech bearing puller set has up to 5 Tons capacity and can be used separately or with other puller tools, giving the user options to deal with various pulling jobs. Suitable for beginners or professionals to use
- 【High-quality Materials】You don’t have to worry about this bearing puller set of tools breaking on the job; Constructed from heat treated Chrome Alloy steel with black oxide finish, this pinion bearing puller set ensures corrosion resistance and long-term durability under even punishing use
- 【Package List】1 × Pitman arm and tie rod end puller, 1×Pitman arm puller, 1×Conical pitman arm puller, 1×Ball joint separator, 1×Tie rod and ball joint remover
- 【Protective Carrying Case】Each component is contained in a heavy-duty plastic carrying case with a handle for safe storage and quick organization. If you are not satisfied with this product or if you have any questions, please feel free to let us know, give it a try and if you realize you have one of the few vehicles that it doesn't fit, please don’t hesitate to reach out to our team
- ESSENTIAL TOOL FOR BALL JOINT SERVICE - Use the ORION MOTOR TECH Ball Joint Press Set Ball Joint Tool / Bushing Removal Tool with 4WD Adapter to effortlessly remove press fit parts including ball joints, U-joints, brake anchor pins, and more on most 2-wheel drive (2WD) and 4-wheel drive (4WD) vehicles without removing the control arm from the vehicle.
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- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Fit most American domestic and imported 2-wheel drive (2WD) and 4-wheel drive (4WD) cars and light pickup trucks that have press-fit type ball joints, include 4-wheel drive (4WD) adapter that allows service for 1967 thru current 1/2 and 3/4 ton 4WD vehicles having the Dana 30 or 44 front axle (found on Ford, GM, Dodge, IHC and Jeep vehicles).
- CONVENIENTLY ORGANIZED IN CUSTOM MOLDED CASE - Ball joint press / bushing/ removal tool kit is enclosed inside a heavy-duty 11” x 3” x 15” inch (27.9cm x 7.6cm x 38.1cm) plastic blow-molded carrying case with handle for easy storage, safe storage, and quick organization. Package include: 3x Receiving Tube, 1x Removal Adapter, 1x Installation Adapter, 1x Screw, 1x Install Cup Adapter, 1x Forcing-screw Press, 1x Receiving Cup, 1x Installing Cup.
- ORION MOTOR TECH - We pursue outstanding quality and professional technical support. If you are not satisfied with this product or if you have any question, please feel free to let us know.
- Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
- Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
- Made of heat-treated alloy steel, with great strength and durability, offering 1 year warranty.
- All tools were packed in a convenient ABS carrying case for easy storage and transportation.
- List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
- Gearwrench's Ball Joint Separator is made for separating the ball joint from the spindle support arm on domestic and import front wheel drive vehicles
- Adjustable for different size ball joints
- Suitable for most cars and light trucks (not intended for use on 3/4 ton or 1 ton trucks)
- Works on ball joints from 1-1/8” to 2-1/8” and 30 to 56mm in size
- Slot is 7/8" wide by 1-1/4" Deep
Last update on 2024-04-14 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-476 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polestar Automotive USA, Inc. Submission Date : JUL 12, 2023 NHTSA Recall No. : 23V-476 Manufacturer Recall No. : R10245 Manufacturer Information : Manufacturer Name : Polestar Automotive USA, Inc. Address : 1 Volvo Drive ROCKLEIGH NJ 07647 Company phone : 999 Population : Number of potentially involved : 3 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Polestar Polestar 2 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the shift duration in which the stand-in operator error occurred. The recall products differ from products not included in the recall by having the Front Left Ball Joint in the correct installed position. The affected products are certain 2023 Polestar 2 Electric vehicles manufactured in the Taizhou plant in China. Production Dates : DEC 27, 2022 – DEC 30, 2022 VIN Range 1 : Begin : YSMEG3KA9PL151697 End : YSMEG3KA3PL152277 ✔ Not sequential Description of Defect : Description of the Defect : Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been incorrectly installed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk that the control arm disconnects from the knuckle while driving, increasing the risk of a crash. Description of the Cause : The root cause is a manufacturing error that occurred during production where the front left ball joint may have not been installed in the correct position before fastening the bolt connecting the front lower control arm and the knuckle. Identification of Any Warning that can Occur : The customer will receive no warnings prior. The front lower control arm may separate from the knuckle on the left-hand side. In the event that the control arm disconnects from the knuckle while driving, the vehicle’s maneuverability Part 573 Safety Recall Report 23V-476 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 may be reduced. Involved Components : Component Name 1 : Front Left Ball Joint Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Volvo Car Corporation Address : Gunnar Engellaus Vag 8 Gothenburg Foreign States 41878 Country : Sweden Chronology : Condition considered as a critical concern by Critical Concern Management Team 2023-07-05; Field Service Action decision confirmed by Polestar 2023-07-07; Condition detected by Internal; Number of vehicle reports with the condition reported from National Sales Company 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-07-10. Extended Chronology: 2023-06-28 Polestar received a notification from Volvo Cars regarding a potential manufacturing error with the ball joint of the FLCA. The investigation was escalated according to Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 2023-07-05 the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety. Part 573 Safety Recall Report 23V-476 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : To remedy concerned vehicles, Polestar will inspect the Front Left Ball Joint to ensure that the fastening bolt connecting the FLCA to the knuckle is installed correctly and change the fastening bolt if necessary. How Remedy Component Differs from Recalled Component : Concerned vehicles are certain 2023 Polestar 2 vehicles which will be inspected for the correct installed position and if necessary, replace with a new fastening bolt connecting the Ball Joint to the knuckle. Identify How/When Recall Condition was Corrected in Production : Please note after careful review, we have instituted two additional control stations to ensure all processes and inspections are carried out correctly during the assembly process. This is after it was identified that an operator error had occurred and was the root cause of the error. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : JUL 12, 2023 – JUL 12, 2023 Planned Owner Notification Date : AUG 30, 2023 – AUG 30, 2023 * NR – Not Reported
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Volvo Car Customer Service QB Instruct on VCC-526771-2 Title Sp nd e Page 1 ( 5 ) Action Adjustment Operation number: 97918-2 Issue Date Reason 1 2023-06 F rst ssue Affected vehicles Model year Model 2023 Po estar 2 QB Instruction VCC-526771-2 Page 2 ( 5 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps. 1 . Used for focused component, the component w th wh ch you w do someth ng. 2 . Used as extra co ors when you need to show or d fferent ate add t ona parts. 3 . Used for attachments that are to be removed/ nsta ed. May be screws, c ps, connectors, etc. 4 . Used when the component s not fu y removed from the veh c e but on y hung to the s de. 5 . Used for standard too s and spec a too s. 6 . Used as background co or for veh c e components. QB Instruction VCC-526771-2 Page 3 ( 5 ) Check Note! Note the position. Adjustment Remove whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s QB Instruction VCC-526771-2 Page 4 ( 5 ) Remove the screw. Caution! Make sure that the component is positioned correctly. Insta the marked components. QB Instruction VCC-526771-2 Page 5 ( 5 ) Note! Make sure that a new component is installed. Insta the screw. Torque: • Stage 1 : Ba jo nt to whee knuck e , 90 Nm • Stage 2 : Ba jo nt to whee knuck e , 75° Assemb e whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s
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Produced and printed in the USA and available as an electronic document. © Polestar 2023 Polestar Service and Parts Business Parts Bulletin TITLE: Recall R10245 Ball Joint Model Year: 2023 Polestar 2 GROUP: 61 NO: R10245 CAR MARKET: US/CAN REVISIONS: ISSUE DATE: 2023-07-12 STATUS DATE: 2023-07-12 Page 1 of 1 Reference Bulletins: QB R10245 Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. The following part numbers apply: Part Number Description Qty 30746632 Screw 1
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Polestar Service and Parts Business Quality Bulletin TITLE: Recall R10245: Ball Joint Model Year 2023 Polestar 2 GROUP: 61 NO: R10245 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2023-07-17 STATUS DATE: 2023-07-17 Page 1 of 3 Produced and printed in the USA and available as an electronic document. © Polestar 2023 BULLETIN REFERENCE A. RECALL R10245 DESCRIPTION B. VEHICLES INVOLVED C. PORT VEHICLES D. PARTS INFORMATION/PARTS RETURN E. OWNER NOTIFICATION F. VEHICLES IN INVENTORY G. SERVICE POINT RESPONSIBILITY H. TECHNICIAN COMPETENCY REQUIREMENT I. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10245 DESCRIPTION Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. Page 2 of 3 2023-07-17 Quality Bulletin R10245 WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue; however, we encourage customers to contact their Service Point and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA. All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service Upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. C. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed as outlined in Step B. above. D. PARTS / PARTS RETURN Please refer to Parts Bulletin R10245. E. OWNER NOTIFICATION An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this repair completed. F. VEHICLES IN INVENTORY New Vehicles in Inventory It is a violation of federal law for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a Service Point could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Inventory Polestar is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. 2023-07-17 Page 3 of 3 Quality Bulletin R10245 G. SERVICE POINT RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle. H. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Level 2 Technician. I. REIMBURSEMENT PROCEDURES & ALLOWNACE Recall R10245 claims should be submitted using the LONG FORM application only. Claim Type: R10245 Cause Code: 02 CSC Code: XW Main OP: 99921-2 Failed Part No: 30746632 (Screw) Operation Number Repair Description Qty Models Labor Time 99921-2 General reimbursement acc. to 1 Polestar 2 0.1 TJ/QB (Inspection) 97918-2 Screw wheel spindle acc. to QB 1 Polestar 2 0.2 (Replacement) *Please note that 99921-2 is to be used for the inspection and 97918-2 is to be used for changing the fastening bolt if necessary. *Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
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Volvo Car Customer Service QB Instruct on VCC-526771-2 Title Sp nd e Page 1 ( 5 ) Action Adjustment Operation number: 97918-2 Issue Date Reason 1 2023-06 F rst ssue Affected vehicles Model year Model 2023 Po estar 2 QB Instruction VCC-526771-2 Page 2 ( 5 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps. 1 . Used for focused component, the component w th wh ch you w do someth ng. 2 . Used as extra co ors when you need to show or d fferent ate add t ona parts. 3 . Used for attachments that are to be removed/ nsta ed. May be screws, c ps, connectors, etc. 4 . Used when the component s not fu y removed from the veh c e but on y hung to the s de. 5 . Used for standard too s and spec a too s. 6 . Used as background co or for veh c e components. QB Instruction VCC-526771-2 Page 3 ( 5 ) Check Note! Note the position. Adjustment Remove whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s QB Instruction VCC-526771-2 Page 4 ( 5 ) Remove the screw. Caution! Make sure that the component is positioned correctly. Insta the marked components. QB Instruction VCC-526771-2 Page 5 ( 5 ) Note! Make sure that a new component is installed. Insta the screw. Torque: • Stage 1 : Ba jo nt to whee knuck e , 90 Nm • Stage 2 : Ba jo nt to whee knuck e , 75° Assemb e whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s
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STEVE DEGRAZIO – HEAD OF QUALITY, CAR SERVICE & REPAIR EXPERIENCE, NORTH AMERICA July 12, 2023 Subject: Recall R10245 TO: All U.S. and Canadian Sales and Service Points NEW VEHICLES IN RETAILER INVENTORY It is against Polestar policy for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. All vehicles in your new vehicle inventory must be corrected/updated before delivery. USED VEHICLES IN INVENTORY Polestar is ordering the stop-delivery of affected vehicles in auction and inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Polestar commitment to safety. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. Polestar Automotive USA Inc. 777 MacArthur Blvd Page 1 of 2 Mahwah, NJ 07430 Telephone +1-201-981-7066 Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA. • Recall R10245 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. OWNER NOTIFICATION An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this Inspection completed. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed. PARTS / PARTS RETURN Please refer to Parts Bulletin R10245 which will be released shortly. No parts are required to be returned for this recall. CLAIM SUBMISSION A Quality Bulletin will be released shortly. Please refer to the claim submission information in the Quality Bulletin. SERVICE POINT RESPONSIBILITIES Service Point must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our utmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of Customer Support. Your cooperation in completing this important recall is greatly appreciated. Best regards, Steve DeGrazio Head of Quality, Car Service & Repair Experience, North America 201-981-7066 Steve.degrazio@polestar.com Page 2 of 2
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