R10245 – Incorrectly Installed Front Lower Ball Joint – 2023 Polestar 2

“This site contains affiliate links for which OEMDTC may be compensated”

July 12, 2023 NHTSA CAMPAIGN NUMBER: 23V476000

Incorrectly Installed Front Lower Ball Joint

The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V476

Manufacturer Polestar Automotive USA, Inc.

Components SUSPENSION

Potential Number of Units Affected 3

 

Summary

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

 

Remedy

Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar’s number for this recall is R10245.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


R10245
2023-07-17

 

RECALL R10245 DESCRIPTION

Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles.

Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly.

As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash.

To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary.

A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall.

Produced and printed in the USA and available as an electronic document. © Polestar 2023

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue; however, we encourage customers to contact their Service Point and have this repair completed as soon as possible.

 

VEHICLES INVOLVED

NOTE:  SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA.

All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service Upgrades.  All open Recall, Service Campaigns or Service Action repairs must be completed.

 

PORT VEHICLES

NOT all eligible vehicles arriving from the ports will have this recall completed.  Vehicle eligibility must be confirmed as outlined in Step B. above.

 

PARTS / PARTS RETURN

Please refer to Parts Bulletin R10245.

 

OWNER NOTIFICATION

An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this repair completed.

 

VEHICLES IN INVENTORY

New Vehicles in Inventory

It is a violation of federal law for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a Service Point could result in a civil penalty of up to $26,315 per vehicle.

Correct all vehicles in your new vehicle inventory before delivery.

Used Vehicles in Inventory

Polestar is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety.

What does this mean for customers? 

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 


Chronology :

Condition considered as a critical concern by Critical Concern Management Team 2023-07-05; Field Service Action decision confirmed by Polestar 2023-07-07; Condition detected by Internal; Number of vehicle reports with the condition reported from National Sales Company 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-07-10.

Extended Chronology: 2023-06-28 Polestar received a notification from Volvo Cars regarding a potential manufacturing error with the ball joint of the FLCA.

The investigation was escalated according to Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc.

On the 2023-07-05 the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
POLESTAR POLESTAR 2 2023

 


6 Associated Documents

Defect Notice 573 Report

RCLRPT-23V476-5629.PDF 215.698KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [210.64 KB]

 


Recall Acknowledgement

RCAK-23V476-3283.pdf 651.314KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [636.05 KB]

 


Remedy Instructions and TSB

RCRIT-23V476-0828.pdf 457.552KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [446.83 KB]

 


Remedy Instructions and TSB

RCRIT-23V476-8461.pdf 432.831KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [422.69 KB]

 


Remedy Instructions and TSB

RCRIT-23V476-9392.pdf 854.722KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [834.69 KB]

 


Manufacturer Notices(to Dealers,etc) – July 12, 2023 Subject: Recall R10245 TO: All U.S. and Canadian Sales and Service Points

RCMN-23V476-7071.pdf 143.817KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [140.45 KB]

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V476&docType=RCL

 


 

SaleBestseller No. 1
Orion Motor Tech OMT 5-in-1 Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (RD06)
  • ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
SaleBestseller No. 2
Orion Motor Tech 5pc Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (BL06)
  • 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Bestseller No. 3
Orion Motor Tech Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, 3pc Heavy Duty Pitman Arm, Tie Rod Puller, and Ball Joint Removal Tool Kit with Case
  • FRONT END SERVICE KIT: This 3 piece ball joint removal tool set from Orion Motor Tech includes lever and scissor style ball joint separators and a conical pitman arm puller so you can quickly and safely remove standard pitman arms, outer tie rods, and ball joints without the damage often caused by hammers and pickle forks
  • VERSATILE FITMENT: The pitman arm tool has a 0.8" (20mm) jaw spread and depth; the levered ball joint separator has a 0.9" (21.6mm) jaw spread, 0.8" (19.5mm) jaw depth, and 2.2" (55mm) max opening; and the scissor-style ball joint puller & tie rod end tool has a 0.8" (19mm) jaw spread, 1.3" (33mm) jaw depth, and 2.1" (52.5mm) max opening
  • POWERFUL LEVERAGE: Our heat-hardened alloy steel tools and their forcing screws coated in corrosion-resistant black oxide will give you outstanding durability and performance, so your ball joint kit will have the strength to remove even the most stubborn, stuck, and seized parts time after time
  • CONVENIENT ORGANIZATION: The custom molded case is crafted from ABS hard plastic for the amateur or professional mechanic on the go; never miss a job, with everything well organized for storage or transport
  • FRIENDLY REMINDER: Please verify compatibility by comparing the component specs with your vehicle's parts
Bestseller No. 4
DPTOOL Ball Joint Separator Kit Heavy Duty Control Arms Steering Knuckles Tie Rod Ends Remover Tool 22mm 24mm 27mm 31mm 36mm Compatible with BMW/Benz/Land Rover
  • Application: Compatible with BMW E38, E39, E52, E60, E61, E70, E83, E90, E91, E92, R50, R52, R53, RR1, RR2, X5. compatible with Mercedes W211, W219, W220, and W230. Compatible with Porsche 996 Carrera. Compatible with Audi A4, A6 lower suspension ball joint;Compatible with Land Rover
  • Efficient Removal Ball Joint: Specially for quick and easy removing the ball joint connections, removal of tie rod ends, steering knuckles, and lower control arms to replace a ball joint. If you are doing any type of suspension work, this is a essential too. It makes separating ball joints as easy as a snap
  • Not Damage Ball Joint Boot : Use this tool instead of the pickle fork. This tool is quieter, takes less effort, and most important of all, it does not damage the ball join boot. A must have if you are working on the suspension and have to separate the ball joint but are not planning on replacing it
  • Easy To Use: lubricated the threads on this separator and applied turns slowly to the driver screw. the ball joint will violently popped out of the steering knuckle
  • Heavy Duty: This ball joint separator made of heavy duty steel, thick and durable, which could withstand a lot of potential energy without breaking. and we offer 12 months warranty
SaleBestseller No. 5
Orion Motor Tech Ball Joint Press Kit, Heavy Duty Ball Joint Removal Tool Kit with 4x4 Adapters, for Most 2WD and 4WD Cars and Light Trucks
  • ESSENTIAL TOOL FOR BALL JOINT SERVICE - Use the ORION MOTOR TECH Ball Joint Press Set Ball Joint Tool / Bushing Removal Tool with 4WD Adapter to effortlessly remove press fit parts including ball joints, U-joints, brake anchor pins, and more on most 2-wheel drive (2WD) and 4-wheel drive (4WD) vehicles without removing the control arm from the vehicle.
  • PROFESSIONAL GRADE QUALITY AND DURABILITY - Off road weekend warriors, novices, and professional mechanics trust the ORION kit because ORION MOTOR TECH sources the highest quality components from around the world. Constructed from heavy-duty forged steel with black-oxide finish on adapters for maximum strength and longevity that resists rust and corrosion.
  • UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Fit most American domestic and imported 2-wheel drive (2WD) and 4-wheel drive (4WD) cars and light pickup trucks that have press-fit type ball joints, include 4-wheel drive (4WD) adapter that allows service for 1967 thru current 1/2 and 3/4 ton 4WD vehicles having the Dana 30 or 44 front axle (found on Ford, GM, Dodge, IHC and Jeep vehicles).
  • CONVENIENTLY ORGANIZED IN CUSTOM MOLDED CASE - Ball joint press / bushing/ removal tool kit is enclosed inside a heavy-duty 11” x 3” x 15” inch (27.9cm x 7.6cm x 38.1cm) plastic blow-molded carrying case with handle for easy storage, safe storage, and quick organization. Package include: 3x Receiving Tube, 1x Removal Adapter, 1x Installation Adapter, 1x Screw, 1x Install Cup Adapter, 1x Forcing-screw Press, 1x Receiving Cup, 1x Installing Cup.
  • ORION MOTOR TECH - We pursue outstanding quality and professional technical support. If you are not satisfied with this product or if you have any question, please feel free to let us know.
Bestseller No. 6
DURATECH 5PCS Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit, for Car SUV Light Truck, Storage Case Included
  • 【Wide Application】This bearing extractor can complete a wide variety of pulling jobs on many different pieces of equipment; The parts within this bearing splitter set are effective in removing bearings, pulleys, gears, and bushes, the versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
  • 【High Efficiency】 Duratech bearing puller set has up to 5 Tons capacity and can be used separately or with other puller tools, giving the user options to deal with various pulling jobs. Suitable for beginners or professionals to use
  • 【High-quality Materials】You don’t have to worry about this bearing puller set of tools breaking on the job; Constructed from heat treated Chrome Alloy steel with black oxide finish, this pinion bearing puller set ensures corrosion resistance and long-term durability under even punishing use
  • 【Package List】1 × Pitman arm and tie rod end puller, 1×Pitman arm puller, 1×Conical pitman arm puller, 1×Ball joint separator, 1×Tie rod and ball joint remover
  • 【Protective Carrying Case】Each component is contained in a heavy-duty plastic carrying case with a handle for safe storage and quick organization. If you are not satisfied with this product or if you have any questions, please feel free to let us know, give it a try and if you realize you have one of the few vehicles that it doesn't fit, please don’t hesitate to reach out to our team
Bestseller No. 7
Handor Ball Joint Separator, 5-in-1 Mechanic Tools, Pitman Arm Puller, Tie Rod End Removal Tool Set for Front End Service, Splitter Removal Kit
  • 🚗 For automotive front end work including changing tie rod ends, ball joints steering linkages and steering boxes. Pullers designed to permit part reuse versus “pickle-fork” type tools that may damage parts. Includes Tie Rod End Pullers, Pitman Arm Puller, Ball Joint Remover and Tie Rod End Lifter. Any automotive specialty tool will help make an automotive repair or maintenance task easier.
  • 🚗 The kit can be used to easily removes common pitman arms, tie rods, and ball joints. The set includes 1 pitman arm puller, 1 universal ball joint separator, 1 outer tie rod remover, and 2 tie rod end pullers. All-in-one Tool Set in a heavy-duty blow-mold case with handle and latches for secure storage and easy storage.
  • 🚗 Ball joint separator set is made of premium and durable alloy which can stand up to the toughest jobs.Removes the most stubborn ball joints, tie rod ends, and pitman arms.Each tool was built to withstand high-force applications.
  • 🚗 The full range adjustable tool set with different shapes and size allows for both foreign and domestic vehicles. Effective press-type ball joint separator allows easy separation of pitman arms, tie rods, and ball joints without damaging to boots and other parts that fork-type removers may cause.
  • 🚗 Handor ball joint separator tools are (by far) the easiest means possible for removing ball joints. This high quality ball joint separator is essential for auto mechanics and car enthusiasts to easily loosen and remove ball joints for replacement and repair!
Bestseller No. 8
DAYUAN 5pcs Professional Front End Service Tool Kit, Pitman Arm Puller, Ball Joint Separator Tie Rod Remover Tool
  • Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
  • Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
  • Made of heat-treated alloy steel, with great strength and durability, offering 1 year warranty.
  • All tools were packed in a convenient ABS carrying case for easy storage and transportation.
  • List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
SaleBestseller No. 9
GEARWRENCH Ball Joint Separator - 3916D
  • Gearwrench's Ball Joint Separator is made for separating the ball joint from the spindle support arm on domestic and import front wheel drive vehicles
  • Adjustable for different size ball joints
  • Suitable for most cars and light trucks (not intended for use on 3/4 ton or 1 ton trucks)
  • Works on ball joints from 1-1/8” to 2-1/8” and 30 to 56mm in size
  • Slot is 7/8" wide by 1-1/4" Deep
Bestseller No. 10
Acymner Ball Joint Separator | Front End Service Tool Set, Heavy Duty Pitman Arm Puller, Tie Rod, and Ball Joint Removal Kit with Case
  • All-in-One Front End Service Kit: Acymner's 3-piece set features lever and scissor-style ball joint separators, along with a conical pitman arm puller. Effortlessly remove pitman arms, outer tie rods, and ball joints without causing damage.
  • Versatile Fitment: With jaw spreads and depths tailored for various applications, our tools ensure versatility. Tackle automotive tasks with ease using our pitman arm tool, levered ball joint separator, and scissor-style ball joint puller & tie rod end tool.
  • Universal Compatibility: Highly adjustable for steering and suspension systems, our tools suit hundreds of makes and models, including American, European, and Japanese cars, light trucks, SUVs, and ATVs.
  • Powerful Leverage: Crafted from heat-hardened carbon steel, our tools deliver exceptional durability. The corrosion-resistant black oxide-coated forcing screws provide the strength needed to tackle stubborn pitman arms, tie rods, and ball joints.
  • On-the-Go Organization: The hard plastic case keeps both amateur and professional mechanics organized. Never miss a job with neatly arranged tools for easy storage or transport.

Last update on 2024-05-14 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...