T-23-03 – Rearview Camera Image May Not Display – 2020 Polaris Slingshot GT, 2021-2023 Slingshot S, Slingshot S Tech, 2020-2023 Slingshot R, Slingshot SL, & 2022-2023 Slingshot SLR

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July 3, 2023 NHTSA CAMPAIGN NUMBER: 23V466000

Rearview Camera Image May Not Display/FMVSS 111

The loss of the rearview camera image while in reverse can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V466

Manufacturer Polaris Industries Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 22,218

 

Summary

Polaris Industries Inc. (Polaris) is recalling certain 2020 Slingshot GT, 2021-2023 Slingshot S, Slingshot S Tech, 2020-2023 Slingshot R, Slingshot SL, and 2022-2023 Slingshot SLR vehicles updated with Ride Command Software, version SLS7AB.M32304A. After shifting out of reverse, the rearview camera image may freeze and display a blank screen if shifted into reverse again. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

The remedy is currently under development. Owner notification letters are expected to be mailed July 28, 2023. Owners may contact Polaris’ customer service at 1-855-863-2284. Polaris’ number for this recall is T-23-03.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Polaris Recalls

 


T-23-03
July 07, 2023
VERSION: R02 (July 10, 2023)

SUBJECT: REVERSE CAMERA PURPOSE

Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.

To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold.

CUSTOMER NOTIFICATION

Polaris is reviewing a consumer completion option. Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Recall. Polaris will also send an email to owners for whom Polaris has a valid email address.

 

AFFECTED MODELS

MODEL YEAR MODELS AFFECTED RANGE
2020–2023 All Slingshot Models Reference the table below for affected software versions

 

SOFTWARE IDENTIFICATION TABLE

SOFTWARE IDENTIFICATION

SOFTWARE VERSION UPDATE REQUIRED?
SLS7AB.M32304A (APR 2023) YES

 

ACCESSORY RIDE COMMAND KITS AND AFFECTED SOFTWARE

No accessory Ride Command kits were produced with the affected software.

Dealers should review their computers and USB drives to make sure any affected software has been deleted and will not be
used.

 

INSPECTAND REPAIR OVERVIEW

This Inspect and Repair consists of four procedures:

NOTICE

Not all procedures apply to the affected vehicle.

 

PROCEDURE DESCRIPTION
1. Inspect if the vehicle is equipped with Ride Command If the vehicle is not equipped with Ride Command, the remaining procedures are not applicable.
2. Inspect the Ride Command software version This procedure applies only to Ride Command-equipped vehicles.
3. Ride Command Software Update, Over The Air This procedure applies only to Ride Command-equipped vehicles that display the banner “Software update available” on the Ride Command screen.
4. Ride Command Software Update, USB This procedure applies only to Ride Command-equipped vehicles that do not display the banner “Software update available” on the Ride Command screen AND vehicles with software SLS7AB.M32304A (APR 2023) that require an update.

 

TOOLS REQUIRED

  • 1gb or larger removable USB drive. (Formatted to FAT32 or exFAT)

 

VEHICLE PREPARATION

  1. Park vehicle on a flat surface.
  2. Shift vehicle to NEUTRAL
  3. Apply parking brake.
  4. Press START/STOP button to turn engine OFF.

 

T-23-03-A RIDE COMMAND INSPECTION

  1. Inspect the vehicle to determine if it is equipped with Ride Command.
IS THE VEHICLE EQUIPPED WITH RIDE COMMAND?
Yes Proceed to page 6.
No Submit a Service Bulletin Warranty Claim for T-23-03-A.

 

SOFTWARE UPDATE

RIDE COMMAND SOFTWARE VERSION INSPECTION

  1. Press the START/STOP button to power the vehicle on.
DOES THE FOLLOWING BANNER “SOFTWARE UPDATE AVAILABLE” APPEAR ON THE RIDE COMMAND SCREEN?
Yes.

The banner “Software update available” appears on screen.

Over the Air Update required. Proceed to page 7.

No.

The banner “Software update available” does not appear on screen.

Proceed to Step 2.

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. The software version is displayed below the VIN on the Info tab.
  4. Verify the software version does not require an update.

STOP!

Vehicles with software SLS7AB.M32304A (APR 2023) require an update.

DOES THE RIDE COMMAND SOFTWARE VERSION REQUIRE AN UPDATE?
Yes Proceed to page 8.
No Submit a Service Bulletin Warranty Claim for T-23-03-A.

 

RIDE COMMAND SOFTWARE UPDATE

REQUIRED, OVER THE AIR UPDATE

(ACTIVE RC+ SUBSCRIPTION)

SOFTWARE UPDATE

  1. Press the START/STOP button to power the vehicle on.

NOTICE

If the vehicle has an active Ride Command+ subscription, a banner will show at the top of the Ride Command screen after powering the vehicle on.

  1. On the display screen, press the Software Update Available at the top of the screen. This will direct to the settings page where you need to select “install” (the vehicle needs to be in the full-on state, with engine off for install to initiate). Install should take less than 5 minutes. The display will restart and software will be updated.

NOTICE

If you do not see the banner, you can check for updates by going to the settings menu.

 

VERIFICATION

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. Verify that the software version is no longer M32304A (APR 2023).
  4. Submit a Service Bulletin Warranty Claim for T-23-03-B.

 

RIDE COMMAND SOFTWARE UPDATE REQUIRED, USB

DOWNLOAD UPDATE TO USB

If the vehicle does not have an active Ride Command+ subscription, the software will need to be downloaded to a USB drive:

  1. Download the SLS7AB.M32325A (July 2023) or newer software file from the Ride Command Site:
  1. The downloaded file does not run or need to be opened on your computer, it only needs to be copied to a USB drive.
  2. Save the update file to a 1gb or larger removable USB drive. FAT32 or exFAT format is supported. The download will not succeed if the drive is not properly formatted or is not large enough for the map package.
  3. Plug the USB drive into your vehicle’s USB port below the display and turn on the display.

 

SOFTWARE UPDATE

  1. Press the START/STOP button to power the vehicle on.
  2. On the display screen, press the Slingshot logo at the top of the screen.
  3. Press ALL SETTINGS.
  4. Press GENERAL from the upper left-hand side of the screen.
  5. Scroll to UPDATE SOFTWARE.
  6. Select the file you want to install.

NOTICE

“Newest” will be automatically displayed next to the newest version detected on the USB drive.

NOTICE

Once selected, the display will reboot and install the software.

 

VERIFICATION

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. Verify that the software version is no longer M32304A (APR 2023).
  4. Submit a Service Bulletin Warranty Claim for T-23-03-B.

 


2020-2023 Slingshot Reverse Camera

STOP SALE FAQ

Version: R01 (7/7/23)

 

What is the purpose of the T-23-03 Safety Recall?

Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again.

Polaris is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming days. Dealers should stop updating vehicles with the affected software and delete it from any USB drives or computers.

 

What make & model year is included in this Stop Sale?

All Model Year 2020-2023 Slingshot

 

What software version is affected?

Software version SLS7AB.M32304A (released April 2023) should not be used. Dealers should delete the file from their computers or any USB Drives used for updates.

 

Why are S and S Tech models on the Stop Sale?

Polaris is releasing a Stop Sale on all units including those not factory equipped as they could have an accessory Ride Command and affected software.

 

Is every model year 2020-2023 Slingshot vehicle affected?

Yes, all models are affected.

*You must reference unit inquiry to verify if a vehicle is impacted by this recall

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the recall of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?  

This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the inspection and/or repair are performed.

 

What dealers CAN do prior to performing the procedure:

  1. Can display impacted products.
  2. Can quote new products.
  3. Can accept deposits from consumers as a reservation for a future sale.
  4. Can utilize PCDX to begin setup and PDI
  5. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Polaris has accurate records and can notify the customer if required – see the last page of this FAQ for instructions and guidelines.

 

What dealers CANNOT do prior to performing the procedure:

  1. Cannot process or complete a sale.
  2. Cannot deliver newly impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

Will Polaris notify consumers?

Polaris will notify consumers by mail and email following the release of the recall.

 

Should dealers notify consumers?

When repair details are available, Polaris will notify consumers by letter (and email if available) immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs / PINs to inform them of this announcement.

 

How does a dealer warranty register a unit that a customer has paid for AND that is in the customer’s possession PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.

Warranty Registrations that are received and processed by Polaris more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the recall, contact Polaris Service through Ask Polaris or by phone at 800-330-9407. 

 


Chronology :

In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again.

Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update.

On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.

No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern.

 


17 Affected Products

Vehicles

MAKE MODEL YEAR
POLARIS SLINGSHOT GT 2020
POLARIS SLINGSHOT R 2020-2023
POLARIS SLINGSHOT S 2021-2023
POLARIS SLINGSHOT S TECH 2021-2023
POLARIS SLINGSHOT SL 2020-2023
POLARIS SLINGSHOT SLR 2022-2023

 


10 Associated Documents

Recall Acknowledgement

RCAK-23V466-5614.pdf 646.143KB

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Noncompliance Notice 573 Report

RCLRPT-23V466-3058.PDF 216.24KB

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Polaris – Stop Sale Dealer Email – July 2023

RCMN-23V466-2487.pdf 103.935KB

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Polaris – Stop Sale – Reverse Camera – July 2023

RCMN-23V466-2702.pdf 105.587KB

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Recall 573 Report – July 7, 2023

RCLRPT-23V466-6716.PDF 216.422KB

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Polaris – Dealer Email – July 2023

RCMN-23V466-2721.pdf 108.165KB

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Polaris – Stop Sale Dealer Pre-Release Notification – July 2023

RCMN-23V466-4551.pdf 68.677KB

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Remedy Instructions and TSB

RCRIT-23V466-4096.pdf 181.744KB

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Polaris – Stop Sale FAQ – July 2023

RMISC-23V466-4752.pdf 113.884KB

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Polaris – STOP Safety Recall Alert – July 2023

RCMN-23V466-8953.pdf 104.609KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V466&docType=RCL

 


 

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  • ►【Clear Night Vision & 150° Non-fisheye distortion camera】True IR night vision greatly enhances the image, and the back up camera works even with minimal light around, allowing you to identify objects in the dark. 150 Degree Wide Viewing Angle - Non-fisheye distortion camera, great for lane changing and nighttime backing up and parking in narrow alleys.
  • ►【7 inch IPS HD Monitor & Anti-Glare Sunshade】The 7" IPS display offers clearer and more vibrant color images, along with a wider viewing angle that maintains image consistency from various directions. Compare other screens, it reduces glare and flicker during long drives, making it easier on the eyes. Additionally, the backup camera for truck includes a sunshade for improved visibility in strong sunlight.
  • ►【"Real Neck Saver" with Parking Guidelines and Image Flip】Reliable parking lines and image flip for fast and perfect reversing without having to turn around all the time, no more neck pain. Even if you sometimes have trouble figuring out the steering, just switch to the "mirror" view on the monitor, making you at ease when reversing.
Bestseller No. 10
Car Backup Camera Metal Hidden Bracket - Easy Install HD Reverse License Plate Camera for Radio Stereo 170° Wide Angle Crystal Clear Night Vision for Car SUV Sedan Truck IP69 Waterproof -N11
  • 🚗Quick and Easy Installation - With simple plug and play connections, N11 backup camera can be installed in just 30 minutes.
  • 🚙Crystal Clear Picture Quality - backup camera for car features 6 high-quality glass lenses, providing super high resolution and clear images to ensure you have complete confidence while in reversing.
  • 🚗100% Waterproof - back up camera has an IP69K waterproof rating, ensuring reverse camera can withstand any harsh weather conditions such as rainy snowy or hot conditions.
  • 🚕Enhanced Night Vision - vehicle backup cameras is equipped with LED lights that provide a clear view in low-light conditions, making it easier for you to back up/front in the dark.
  • 🚙Hidden Metal Bracket - The reverse camera for car bracket is hidden behind your license plate, creating a sleek and unobtrusive appearance.

Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API

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