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July 3, 2023 NHTSA CAMPAIGN NUMBER: 23V466000
Rearview Camera Image May Not Display/FMVSS 111
The loss of the rearview camera image while in reverse can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 23V466
Manufacturer Polaris Industries Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 22,218
Summary
Polaris Industries Inc. (Polaris) is recalling certain 2020 Slingshot GT, 2021-2023 Slingshot S, Slingshot S Tech, 2020-2023 Slingshot R, Slingshot SL, and 2022-2023 Slingshot SLR vehicles updated with Ride Command Software, version SLS7AB.M32304A. After shifting out of reverse, the rearview camera image may freeze and display a blank screen if shifted into reverse again. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
The remedy is currently under development. Owner notification letters are expected to be mailed July 28, 2023. Owners may contact Polaris’ customer service at 1-855-863-2284. Polaris’ number for this recall is T-23-03.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
T-23-03
July 07, 2023
VERSION: R02 (July 10, 2023)
SUBJECT: REVERSE CAMERA PURPOSE
Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.
To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold.
CUSTOMER NOTIFICATION
Polaris is reviewing a consumer completion option. Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Recall. Polaris will also send an email to owners for whom Polaris has a valid email address.
AFFECTED MODELS
MODEL YEAR | MODELS | AFFECTED RANGE |
2020–2023 | All Slingshot Models | Reference the table below for affected software versions |
SOFTWARE IDENTIFICATION TABLE
SOFTWARE IDENTIFICATION
SOFTWARE VERSION | UPDATE REQUIRED? |
SLS7AB.M32304A (APR 2023) | YES |
ACCESSORY RIDE COMMAND KITS AND AFFECTED SOFTWARE
No accessory Ride Command kits were produced with the affected software.
Dealers should review their computers and USB drives to make sure any affected software has been deleted and will not be
used.
INSPECTAND REPAIR OVERVIEW
This Inspect and Repair consists of four procedures:
NOTICE
Not all procedures apply to the affected vehicle.
PROCEDURE | DESCRIPTION |
1. Inspect if the vehicle is equipped with Ride Command | If the vehicle is not equipped with Ride Command, the remaining procedures are not applicable. |
2. Inspect the Ride Command software version | This procedure applies only to Ride Command-equipped vehicles. |
3. Ride Command Software Update, Over The Air | This procedure applies only to Ride Command-equipped vehicles that display the banner “Software update available” on the Ride Command screen. |
4. Ride Command Software Update, USB | This procedure applies only to Ride Command-equipped vehicles that do not display the banner “Software update available” on the Ride Command screen AND vehicles with software SLS7AB.M32304A (APR 2023) that require an update. |
TOOLS REQUIRED
- 1gb or larger removable USB drive. (Formatted to FAT32 or exFAT)
VEHICLE PREPARATION
- Park vehicle on a flat surface.
- Shift vehicle to NEUTRAL
- Apply parking brake.
- Press START/STOP button to turn engine OFF.
T-23-03-A RIDE COMMAND INSPECTION
- Inspect the vehicle to determine if it is equipped with Ride Command.
IS THE VEHICLE EQUIPPED WITH RIDE COMMAND? | |
Yes | Proceed to page 6. |
No | Submit a Service Bulletin Warranty Claim for T-23-03-A. |
SOFTWARE UPDATE
RIDE COMMAND SOFTWARE VERSION INSPECTION
- Press the START/STOP button to power the vehicle on.
DOES THE FOLLOWING BANNER “SOFTWARE UPDATE AVAILABLE” APPEAR ON THE RIDE COMMAND SCREEN? | |
Yes.
The banner “Software update available” appears on screen. Over the Air Update required. Proceed to page 7. |
No.
The banner “Software update available” does not appear on screen. Proceed to Step 2. |
- On the display screen, press the Slingshot logo at the top of the screen.
- Press ALL SETTINGS.
- The software version is displayed below the VIN on the Info tab.
- Verify the software version does not require an update.
STOP!
Vehicles with software SLS7AB.M32304A (APR 2023) require an update.
DOES THE RIDE COMMAND SOFTWARE VERSION REQUIRE AN UPDATE? | |
Yes | Proceed to page 8. |
No | Submit a Service Bulletin Warranty Claim for T-23-03-A. |
RIDE COMMAND SOFTWARE UPDATE
REQUIRED, OVER THE AIR UPDATE
(ACTIVE RC+ SUBSCRIPTION)
SOFTWARE UPDATE
- Press the START/STOP button to power the vehicle on.
NOTICE
If the vehicle has an active Ride Command+ subscription, a banner will show at the top of the Ride Command screen after powering the vehicle on.
- On the display screen, press the Software Update Available at the top of the screen. This will direct to the settings page where you need to select “install” (the vehicle needs to be in the full-on state, with engine off for install to initiate). Install should take less than 5 minutes. The display will restart and software will be updated.
NOTICE
If you do not see the banner, you can check for updates by going to the settings menu.
VERIFICATION
- On the display screen, press the Slingshot logo at the top of the screen.
- Press ALL SETTINGS.
- Verify that the software version is no longer M32304A (APR 2023).
- Submit a Service Bulletin Warranty Claim for T-23-03-B.
RIDE COMMAND SOFTWARE UPDATE REQUIRED, USB
DOWNLOAD UPDATE TO USB
If the vehicle does not have an active Ride Command+ subscription, the software will need to be downloaded to a USB drive:
- Download the SLS7AB.M32325A (July 2023) or newer software file from the Ride Command Site:
- US: https://ridecommand.slingshot.polaris. com/en-us/app/display
- Canada: https://ridecommand.slingshot.polaris. com/en-ca/app/display/
- Mexico: https://ridecommand.slingshot.polaris. com/es-mx/app/display/
- The downloaded file does not run or need to be opened on your computer, it only needs to be copied to a USB drive.
- Save the update file to a 1gb or larger removable USB drive. FAT32 or exFAT format is supported. The download will not succeed if the drive is not properly formatted or is not large enough for the map package.
- Plug the USB drive into your vehicle’s USB port below the display and turn on the display.
SOFTWARE UPDATE
- Press the START/STOP button to power the vehicle on.
- On the display screen, press the Slingshot logo at the top of the screen.
- Press ALL SETTINGS.
- Press GENERAL from the upper left-hand side of the screen.
- Scroll to UPDATE SOFTWARE.
- Select the file you want to install.
NOTICE
“Newest” will be automatically displayed next to the newest version detected on the USB drive.
NOTICE
Once selected, the display will reboot and install the software.
VERIFICATION
- On the display screen, press the Slingshot logo at the top of the screen.
- Press ALL SETTINGS.
- Verify that the software version is no longer M32304A (APR 2023).
- Submit a Service Bulletin Warranty Claim for T-23-03-B.
2020-2023 Slingshot Reverse Camera
STOP SALE FAQ
Version: R01 (7/7/23)
What is the purpose of the T-23-03 Safety Recall?
Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again.
Polaris is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming days. Dealers should stop updating vehicles with the affected software and delete it from any USB drives or computers.
What make & model year is included in this Stop Sale?
All Model Year 2020-2023 Slingshot
What software version is affected?
Software version SLS7AB.M32304A (released April 2023) should not be used. Dealers should delete the file from their computers or any USB Drives used for updates.
Why are S and S Tech models on the Stop Sale?
Polaris is releasing a Stop Sale on all units including those not factory equipped as they could have an accessory Ride Command and affected software.
Is every model year 2020-2023 Slingshot vehicle affected?
Yes, all models are affected.
*You must reference unit inquiry to verify if a vehicle is impacted by this recall
How can a dealer see which unregistered units in inventory are impacted by this?
- Login to the dealer website (DEX).
- Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
- On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
- Locate the link for the recall of interest and click on the ‘All VINs’ link located on the right.
- The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.
NOTE: Unit Inquiry can always be used to check an individual VIN.
Is this a STOP SALE and a STOP RIDE?
This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the inspection and/or repair are performed.
What dealers CAN do prior to performing the procedure:
- Can display impacted products.
- Can quote new products.
- Can accept deposits from consumers as a reservation for a future sale.
- Can utilize PCDX to begin setup and PDI
- Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Polaris has accurate records and can notify the customer if required – see the last page of this FAQ for instructions and guidelines.
What dealers CANNOT do prior to performing the procedure:
- Cannot process or complete a sale.
- Cannot deliver newly impacted products to consumers.
- Cannot allow a consumer to purchase and take an affected product.
- Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
- Cannot hold customers’ vehicles in service against their will.
Will Polaris notify consumers?
Polaris will notify consumers by mail and email following the release of the recall.
Should dealers notify consumers?
When repair details are available, Polaris will notify consumers by letter (and email if available) immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs / PINs to inform them of this announcement.
How does a dealer warranty register a unit that a customer has paid for AND that is in the customer’s possession PRIOR to the STOP SALE announcement?
The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.
In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:
- Completed PCDX Customer Information and Customer Delivery form
- Sales invoices: Paper & DMS
- Copies of form of payment document or payment check
- Copies of purchaser’s identification
- Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
- The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.
Warranty Registrations that are received and processed by Polaris more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.
If you have questions that are not addressed in this document or in the recall, contact Polaris Service through Ask Polaris or by phone at 800-330-9407.
Chronology :
In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again.
Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update.
On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.
No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern.
17 Affected Products
Vehicles
MAKE | MODEL | YEAR |
POLARIS | SLINGSHOT GT | 2020 |
POLARIS | SLINGSHOT R | 2020-2023 |
POLARIS | SLINGSHOT S | 2021-2023 |
POLARIS | SLINGSHOT S TECH | 2021-2023 |
POLARIS | SLINGSHOT SL | 2020-2023 |
POLARIS | SLINGSHOT SLR | 2022-2023 |
10 Associated Documents
Recall Acknowledgement
RCAK-23V466-5614.pdf 646.143KB
Noncompliance Notice 573 Report
RCLRPT-23V466-3058.PDF 216.24KB
Polaris – Stop Sale Dealer Email – July 2023
RCMN-23V466-2487.pdf 103.935KB
Polaris – Stop Sale – Reverse Camera – July 2023
RCMN-23V466-2702.pdf 105.587KB
Recall 573 Report – July 7, 2023
RCLRPT-23V466-6716.PDF 216.422KB
Polaris – Dealer Email – July 2023
RCMN-23V466-2721.pdf 108.165KB
Polaris – Stop Sale Dealer Pre-Release Notification – July 2023
Remedy Instructions and TSB
RCRIT-23V466-4096.pdf 181.744KB
Polaris – Stop Sale FAQ – July 2023
RMISC-23V466-4752.pdf 113.884KB
Polaris – STOP Safety Recall Alert – July 2023
RCMN-23V466-8953.pdf 104.609KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V466&docType=RCL
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Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 1 of 8 SAFETY RECALL SLI Release Date: July 07, 2023 Communication #: T-23-03 Model Year(s): 2020-2023 — Confidential and Proprietary — VERSION: R02 (July 10, 2023) ** Stop Sale Converted to Safety Recall** IMPORTANT STOP SALE SAFETY NOTICE! Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties. IMPORTANT If you are working with a printed copy, please verify you have the most current version of this document. SUBJECT: REVERSE CAMERA PURPOSE Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold. CUSTOMER NOTIFICATION Polaris is reviewing a consumer completion option. Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Recall. Polaris will also send an email to owners for whom Polaris has a valid email address. CONTACT POLARIS If you have questions that are not addressed in this document or in the Safety Recall FAQ, contact Polaris Service through Ask Polaris or by phone at 800-330-9407 (US/Canada Dealers Only). DEALER – WHAT TO DO? As of July 07, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED Model Year 2020-2023 Slingshot models affected by this Stop Sale until it is repaired according to the Safety Recall. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 2 of 8 AFFECTED MODELS MODEL YEAR MODELS AFFECTED RANGE 2020–2023 All Slingshot Models Reference the table below for affected software versions SOFTWARE IDENTIFICATION TABLE SOFTWARE IDENTIFICATION SOFTWARE VERSION UPDATE REQUIRED? SLS7AB.M32304A (APR 2023) YES IMPORTANT Vehicles with prior software versions and those not equipped with a Ride Command display do not require an update. ACCESSORY RIDE COMMAND KITS AND AFFECTED SOFTWARE No accessory Ride Command kits were produced with the affected software. Dealers should review their computers and USB drives to make sure any affected software has been deleted and will not be used. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 3 of 8 WARRANTY CLAIM INFORMATION INSPECTION ONLY VEHICLE NOT EQUIPPED WITH RIDE COMMAND OR DOES NOT REQUIRE SOFTWARE UPDATE Bulletin # T-23-03-A Claim Type SB (Service Bulletin) Labor Allowance 0.2 hours (12 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Video Training Required NO SOFTWARE UPDATE REQUIRED OVER THE AIR OR USB Bulletin # T-23-03-B Claim Type SB (Service Bulletin) Labor Allowance 0.3 hours (18 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Video Training Required NO CLAIM SUBMISSION • US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-23-03 and Send Claim. • International Dealers: On iDEX, go to Service and Warranty > Warranty Claims > Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-23-03 and Send Claim. DECLINED SAFETY RECALL Polaris provides a claim process that allows dealers to accurately document when a Safety Recall cannot be performed on a vehicle due to modification. Criteria and instructions can be found under Service & Warranty > STOP Site > News, Forms, & Links > Declined Safety Bulletin Tracking. COVERAGE PERIOD Coverage will begin on July 10, 2023. This bulletin has no expiration date. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 4 of 8 FEEDBACK FORM A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. The form is viewable on mobile devices by scanning the QR code or on a PC by clicking HERE. INSPECT AND REPAIR OVERVIEW This Inspect and Repair consists of four procedures: NOTICE Not all procedures apply to the affected vehicle. PROCEDURE DESCRIPTION 1. Inspect if the vehicle is equipped with Ride Command If the vehicle is not equipped with Ride Command, the remaining procedures are not applicable. 2. Inspect the Ride Command software version This procedure applies only to Ride Command-equipped vehicles. 3. Ride Command Software Update, Over The Air This procedure applies only to Ride Command-equipped vehicles that display the banner “Software update available” on the Ride Command screen. 4. Ride Command Software Update, USB This procedure applies only to Ride Command-equipped vehicles that do not display the banner “Software update available” on the Ride Command screen AND vehicles with software SLS7AB.M32304A (APR 2023) that require an update. TOOLS REQUIRED • 1gb or larger removable USB drive. (Formatted to FAT32 or exFAT) VEHICLE PREPARATION 1. Park vehicle on a flat surface. 2. Shift vehicle to NEUTRAL 3. Apply parking brake. 4. Press START/STOP button to turn engine OFF. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 5 of 8 T-23-03-A RIDE COMMAND INSPECTION 1. Inspect the vehicle to determine if it is equipped with Ride Command. IS THE VEHICLE EQUIPPED WITH RIDE COMMAND? Yes Proceed to page 6. No Submit a Service Bulletin Warranty Claim for T-23-03-A. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 6 of 8 SOFTWARE UPDATE RIDE COMMAND SOFTWARE VERSION INSPECTION 1. Press the START/STOP button to power the vehicle on. DOES THE FOLLOWING BANNER “SOFTWARE UPDATE AVAILABLE” APPEAR ON THE RIDE COMMAND SCREEN? Yes. The banner “Software update available” appears on screen. Over the Air Update required. Proceed to page 7. No. The banner “Software update available” does not appear on screen. Proceed to Step 2. 2. On the display screen, press the Slingshot logo at the top of the screen. 3. Press ALL SETTINGS. 4. The software version is displayed below the VIN on the Info tab. 5. Verify the software version does not require an update. STOP! Vehicles with software SLS7AB.M32304A (APR 2023) require an update. DOES THE RIDE COMMAND SOFTWARE VERSION REQUIRE AN UPDATE? Yes Proceed to page 8. No Submit a Service Bulletin Warranty Claim for T-23-03-A. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 7 of 8 RIDE COMMAND SOFTWARE UPDATE REQUIRED, OVER THE AIR UPDATE (ACTIVE RC+ SUBSCRIPTION) SOFTWARE UPDATE 1. Press the START/STOP button to power the vehicle on. NOTICE If the vehicle has an active Ride Command+ subscription, a banner will show at the top of the Ride Command screen after powering the vehicle on. 2. On the display screen, press the Software Update Available at the top of the screen. This will direct to the settings page where you need to select “install” (the vehicle needs to be in the full-on state, with engine off for install to initiate). Install should take less than 5 minutes. The display will restart and software will be updated. NOTICE If you do not see the banner, you can check for updates by going to the settings menu. VERIFICATION 1. On the display screen, press the Slingshot logo at the top of the screen. 2. Press ALL SETTINGS. 3. Verify that the software version is no longer SLS7AB. M32304A (APR 2023). 4. Submit a Service Bulletin Warranty Claim for T-23-03-B. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R02) © 2023 Polaris Inc. Page 8 of 8 RIDE COMMAND SOFTWARE UPDATE REQUIRED, USB DOWNLOAD UPDATE TO USB If the vehicle does not have an active Ride Command+ subscription, the software will need to be downloaded to a USB drive: 1. Download the SLS7AB.M32325A (July 2023) or newer software file from the Ride Command Site: • US: https://ridecommand.slingshot.polaris. com/en-us/app/display • Canada: https://ridecommand.slingshot.polaris. com/en-ca/app/display/ • Mexico: https://ridecommand.slingshot.polaris. com/es-mx/app/display/ 2. The downloaded file does not run or need to be opened on your computer, it only needs to be copied to a USB drive. 3. Save the update file to a 1gb or larger removable USB drive. FAT32 or exFAT format is supported. The download will not succeed if the drive is not properly formatted or is not large enough for the map package. 4. Plug the USB drive into your vehicle’s USB port below the display and turn on the display. SOFTWARE UPDATE 1. Press the START/STOP button to power the vehicle on. 2. On the display screen, press the Slingshot logo at the top of the screen. 3. Press ALL SETTINGS. 4. Press GENERAL from the upper left-hand side of the screen. 5. Scroll to UPDATE SOFTWARE. 6. Select the file you want to install. NOTICE “Newest” will be automatically displayed next to the newest version detected on the USB drive. NOTICE Once selected, the display will reboot and install the software. VERIFICATION 1. On the display screen, press the Slingshot logo at the top of the screen. 2. Press ALL SETTINGS. 3. Verify that the software version is no longer SLS7AB. M32304A (APR 2023). 4. Submit a Service Bulletin Warranty Claim for T-23-03-B.
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T-23-03 Safety Recall DEX Alert and STOP Post DEX Alert Group: Alerts / Recall Start Date: 7/10/2023 Removal Date: 10/10/2023 Title: Safety Recall T-23-03 Released Alert Text: Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold. Click HERE to view T-23-03 Safety Recall. Click HERE to view T-23-03 FAQ. STOP Post Title: Safety Recall T-23-03 Released Posting Date: 7/10/2023 Removal Date: 10/10/2023 Alert Text: Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold Click HERE to view T-23-03 Safety Recall. Click HERE to view T-23-03 FAQ.
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Trouble viewing this email? Open it in your browser > Date: July 10, 2023 Attn: All Dealership Personnel Subject: Safety Recall T-23-03 Released IMPORTANT SAFETY RECALL NOTICE Stop Sale IMPORTANT STOP SALE / STOP RIDE NOTICE! Stop selling and riding affected vehicles immediately. Safety Recall T-23-03 Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. To resolve this concern, Polaris has released an updated Ride Command software. Polaris will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold. View T-23-03 Safety Recall View FAQ What Dealers Should Do? As of July 07, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED Model Year 2020-2023 Slingshot models affected by this Stop Sale until it is repaired according to the Safety Recall. Polaris is reviewing a consumer completion option. Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Recall. Polaris will also send an email to owners for whom Polaris has a valid email address. Affected Units 2020–2023 All Slingshot Models Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units. Please contact Polaris Service by phone at 800-330-9407 or through Ask Polaris with any questions or concerns. Thank you for your cooperation in this matter. Sincerely, Polaris Service © 2023 Polaris Industries Inc. 2100 Highway 55, Medina, MN 55340, USA
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The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-23-03 (R01) © 2023 Polaris Inc. Page 1 of 1 STOP SALE SLI Release Date: July 07, 2023 Communication #: T-23-03 Model Year(s): 2020–2023 — Confidential and Proprietary — VERSION: R01 (July 07, 2023) IMPORTANT STOP SALE NOTICE! Stop selling affected vehicles immediately. SUBJECT: REVERSE CAMERA PURPOSE Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. Polaris is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming days. AFFECTED MODELS MODEL YEAR MODELS AFFECTED RANGE 2020–2023 All Slingshot Models Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units. CUSTOMER NOTIFICATION When repair details are available, Polaris will notify consumers by letter (and email if available) immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs / PINs to inform them of this announcement. CONTACT POLARIS If you have questions that are not addressed in this document, contact Polaris Service through Ask Polaris or by phone at 800-330-9407 (US/Canada Dealers Only). DEALER – WHAT TO DO? As of July 07, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED Model Year 2020-2023 Slingshot models affected by this Stop Sale until it is repaired according to the Safety Recall.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-466 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polaris Industries Inc. Submission Date : JUL 07, 2023 NHTSA Recall No. : 23V-466 Manufacturer Recall No. : T-23-03 Manufacturer Information : Manufacturer Name : Polaris Industries Inc. Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 22,218 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Polaris Slingshot GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : OCT 25, 2019 – SEP 24, 2020 VIN Range 1 : Begin : 57XAAGHD5L8136350 End : 57XAAGHD5L8139653 Not sequential Vehicle 2 : 2021-2023 Polaris Slingshot S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 16, 2020 – JUN 08, 2023 VIN Range 1 : Begin : 57XAASGD0M8138500 End : 57XAASGD0P8159237 Not sequential Part 573 Safety Recall Report 23V-466 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2023 Polaris Slingshot S Tech Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUN 01, 2020 – JUN 20, 2023 VIN Range 1 : Begin : 57XAATHD6M8137968 End : 57XAATHD8P8159507 Not sequential Vehicle 4 : 2020-2023 Polaris Slingshot R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 16, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAARGB9L8136332 End : 57XAARHB7P8159547 Not sequential Vehicle 5 : 2020-2023 Polaris Slingshot SL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 26, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAAPHD0L8136336 End : 57XAAPHD0P8159542 Not sequential Vehicle 6 : 2022-2023 Polaris Slingshot SLR Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 07, 2021 – JUN 21, 2023 VIN Range 1 : Begin : 57XAAFHB2N8145129 End : 57XAAFGB0P8159521 Not sequential Part 573 Safety Recall Report 23V-466 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The temporary loss of the rear camera image during a backing event can reduce the driver’s rear visibility, increasing the risk of a crash. Description of the Cause : A software error may cause the rear camera image to freeze when shifting out of reverse and display a black screen if shifted into reverse again. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Ride Command Software Component Description : SLS7AB.M32304A (released April 2023) Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR N Country : NR Chronology : In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again. Part 573 Safety Recall Report 23V-466 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update. On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern. Description of Remedy : Description of Remedy Program : An updated version of Ride Command software (SLS7AB.M32325A) remedies the non-compliance outlined in this report and will be made available to dealers and consumers. Polaris will inform dealers of the noncompliance and provide instructions to inspect and update the Ride Command software as necessary. Upon NHTSA review and approval, consumers will be provided instructions on how to verify the software installed on their vehicles and how to update the software if required. Consumers will also have the option of bringing their vehicle to a dealer for inspection and/or update at no cost to consumers. Consumers who paid to replace or service their vehicle for the reported condition prior to the recall notification may be eligible for reimbursement per Polaris’ General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The Ride Command software will be updated to address the reported concern. Identify How/When Recall Condition was Corrected in Production : On June 9, 2023, the availability of the Ride Command software SLS7AB. M32304A update was paused. The update was not deployed in production units. Recall Schedule : Description of Recall Schedule : Upon approval, owner and dealer notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : JUL 14, 2023 – JUL 14, 2023 Planned Owner Notification Date : JUL 28, 2023 – JUL 28, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-466 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polaris Industries Inc. Submission Date : JUL 03, 2023 NHTSA Recall No. : 23V-466 Manufacturer Recall No. : T-23-03 Manufacturer Information : Manufacturer Name : Polaris Industries Inc. Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 22,218 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Polaris Slingshot GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : OCT 25, 2019 – SEP 24, 2020 VIN Range 1 : Begin : 57XAAGHD5L8136350 End : 57XAAGHD5L8139653 Not sequential Vehicle 2 : 2021-2023 Polaris Slingshot S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 16, 2020 – JUN 08, 2023 VIN Range 1 : Begin : 57XAASGD0M8138500 End : 57XAASGD0P8159237 Not sequential Part 573 Safety Recall Report 23V-466 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2023 Polaris Slingshot S Tech Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUN 01, 2020 – JUN 20, 2023 VIN Range 1 : Begin : 57XAATHD6M8137968 End : 57XAATHD8P8159507 Not sequential Vehicle 4 : 2020-2023 Polaris Slingshot R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 16, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAARGB9L8136332 End : 57XAARHB7P8159547 Not sequential Vehicle 5 : 2020-2023 Polaris Slingshot SL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 26, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAAPHD0L8136336 End : 57XAAPHD0P8159542 Not sequential Vehicle 6 : 2022-2023 Polaris Slingshot SLR Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 07, 2021 – JUN 21, 2023 VIN Range 1 : Begin : 57XAAFHB2N8145129 End : 57XAAFGB0P8159521 Not sequential Part 573 Safety Recall Report 23V-466 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The temporary loss of the rear camera image during a backing event can reduce the driver’s rear visibility, increasing the risk of a crash. Description of the Cause : A software error may cause the rear camera image to freeze when shifting out of reverse and display a black screen if shifted into reverse again. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Ride Command Software Component Description : SLS7AB.M32304A (released April 2023) Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR N Country : NR Chronology : In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again. Part 573 Safety Recall Report 23V-466 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update. On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern. Description of Remedy : Description of Remedy Program : The corrective action is under review. Polaris will follow up with an amendment to this report once the corrective action is finalized. Consumers who paid to replace or service their vehicle for the reported condition prior to the recall notification may be eligible for reimbursement per Polaris’ General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The Ride Command software will be updated to address the reported concern. Identify How/When Recall Condition was Corrected in Production : On June 9, 2023, the availability of the Ride Command software SLS7AB. M32304A update was paused. The update was not deployed in production units. Recall Schedule : Description of Recall Schedule : Upon approval, owner and dealer notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : JUL 14, 2023 – JUL 14, 2023 Planned Owner Notification Date : JUL 28, 2023 – JUL 28, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-466 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polaris Industries Inc. Submission Date : JUL 17, 2023 NHTSA Recall No. : 23V-466 Manufacturer Recall No. : T-23-03 Manufacturer Information : Manufacturer Name : Polaris Industries Inc. Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 22,218 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Polaris Slingshot GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : OCT 25, 2019 – SEP 24, 2020 VIN Range 1 : Begin : 57XAAGHD5L8136350 End : 57XAAGHD5L8139653 Not sequential Vehicle 2 : 2021-2023 Polaris Slingshot S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 16, 2020 – JUN 08, 2023 VIN Range 1 : Begin : 57XAASGD0M8138500 End : 57XAASGD0P8159237 Not sequential Part 573 Safety Recall Report 23V-466 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Polaris Slingshot SLR Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 07, 2021 – JUN 21, 2023 VIN Range 1 : Begin : 57XAAFHB2N8145129 End : 57XAAFGB0P8159521 Not sequential Vehicle 4 : 2020-2023 Polaris Slingshot R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 16, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAARGB9L8136332 End : 57XAARHB7P8159547 Not sequential Vehicle 5 : 2020-2023 Polaris Slingshot SL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 26, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAAPHD0L8136336 End : 57XAAPHD0P8159542 Not sequential Vehicle 6 : 2021-2023 Polaris Slingshot S Tech Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUN 01, 2020 – JUN 20, 2023 VIN Range 1 : Begin : 57XAATHD6M8137968 End : 57XAATHD8P8159507 Not sequential Part 573 Safety Recall Report 23V-466 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The temporary loss of the rear camera image during a backing event can reduce the driver’s rear visibility, increasing the risk of a crash. Description of the Cause : A software error may cause the rear camera image to freeze when shifting out of reverse and display a black screen if shifted into reverse again. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Ride Command Software Component Description : SLS7AB.M32304A (released April 2023) Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR N Country : NR Chronology : In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again. Part 573 Safety Recall Report 23V-466 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update. On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern. Description of Remedy : Description of Remedy Program : An updated version of Ride Command software remedies the noncompliance outlined in this report and will be made available to dealers and consumers. Polaris will inform dealers of the non-compliance and provide instructions to inspect and update the Ride Command software as necessary. Upon NHTSA review and approval, consumers will be provided instructions on how to verify the software installed on their vehicles and how to update the software if required. Consumers will also have the option of bringing their vehicle to a dealer for inspection and/or update at no cost to consumers. Consumers who paid to replace or service their vehicle for the reported condition prior to the recall notification may be eligible for reimbursement per Polaris’ General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The Ride Command software will be updated to address the reported concern. Identify How/When Recall Condition was Corrected in Production : On June 9, 2023, the availability of the Ride Command software update was paused. The update was not deployed in production units. Recall Schedule : Description of Recall Schedule : Upon approval, owner and dealer notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : JUL 14, 2023 – JUL 14, 2023 Planned Owner Notification Date : JUL 28, 2023 – JUL 28, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-466 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polaris Industries Inc. Submission Date : JUL 17, 2023 NHTSA Recall No. : 23V-466 Manufacturer Recall No. : T-23-03 Manufacturer Information : Manufacturer Name : Polaris Industries Inc. Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 22,218 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Polaris Slingshot GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : OCT 25, 2019 – SEP 24, 2020 VIN Range 1 : Begin : 57XAAGHD5L8136350 End : 57XAAGHD5L8139653 Not sequential Vehicle 2 : 2021-2023 Polaris Slingshot S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 16, 2020 – JUN 08, 2023 VIN Range 1 : Begin : 57XAASGD0M8138500 End : 57XAASGD0P8159237 Not sequential Part 573 Safety Recall Report 23V-466 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Polaris Slingshot SLR Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUL 07, 2021 – JUN 21, 2023 VIN Range 1 : Begin : 57XAAFHB2N8145129 End : 57XAAFGB0P8159521 Not sequential Vehicle 4 : 2020-2023 Polaris Slingshot R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 16, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAARGB9L8136332 End : 57XAARHB7P8159547 Not sequential Vehicle 5 : 2020-2023 Polaris Slingshot SL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : SEP 26, 2019 – JUN 22, 2023 VIN Range 1 : Begin : 57XAAPHD0L8136336 End : 57XAAPHD0P8159542 Not sequential Vehicle 6 : 2021-2023 Polaris Slingshot S Tech Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population consists of Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A, which was released on April 20, 2023. The updated software was available to Model Year 2020-2023 Slingshot vehicle owners via an over-the-air update or USB download. Production Dates : JUN 01, 2020 – JUN 20, 2023 VIN Range 1 : Begin : 57XAATHD6M8137968 End : 57XAATHD8P8159507 Not sequential Part 573 Safety Recall Report 23V-466 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Polaris has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The temporary loss of the rear camera image during a backing event can reduce the driver’s rear visibility, increasing the risk of a crash. Description of the Cause : A software error may cause the rear camera image to freeze when shifting out of reverse and display a black screen if shifted into reverse again. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Ride Command Software Component Description : SLS7AB.M32304A (released April 2023) Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR N Country : NR Chronology : In May 2023, during testing on Model Year 2024 Slingshot pre-production units, Polaris observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again. Part 573 Safety Recall Report 23V-466 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Thereafter, Polaris initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update. On June 27, 2023, Polaris’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury. No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern. Description of Remedy : Description of Remedy Program : An updated version of Ride Command software remedies the noncompliance outlined in this report and will be made available to dealers and consumers. Polaris will inform dealers of the non-compliance and provide instructions to inspect and update the Ride Command software as necessary. Upon NHTSA review and approval, consumers will be provided instructions on how to verify the software installed on their vehicles and how to update the software if required. Consumers will also have the option of bringing their vehicle to a dealer for inspection and/or update at no cost to consumers. Consumers who paid to replace or service their vehicle for the reported condition prior to the recall notification may be eligible for reimbursement per Polaris’ General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The Ride Command software will be updated to address the reported concern. Identify How/When Recall Condition was Corrected in Production : On June 9, 2023, the availability of the Ride Command software update was paused. The update was not deployed in production units. Recall Schedule : Description of Recall Schedule : Upon approval, owner and dealer notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : JUL 14, 2023 – JUL 14, 2023 Planned Owner Notification Date : JUL 28, 2023 – JUL 28, 2023 * NR – Not Reported
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