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May 26, 2023 NHTSA CAMPAIGN NUMBER: 23V377000
Headlight Malfunction/FMVSS 108
Lights that automatically switch from low beams to the daylight position can reduce visibility during night riding, increasing the risk of crash or injury.
NHTSA Campaign Number: 23V377000
Manufacturer Ducati North America
Components EXTERIOR LIGHTING
Potential Number of Units Affected 3,315
Summary
Ducati North America (Ducati) is recalling certain 2020-2023 Panigale V2 motorcycles. The dashboard could automatically switch from low beam headlights to the headlight daylight position lamp (DRL), in automatic setting mode. As such, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will update the dashboard software, free of charge. Owner notification letters are expected to be mailed June 20, 2023. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-23-003.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Due to an error in the calibration of the instrument panel photodiode that controls activation and deactivation in automatic mode of the DRL (and consequent switching on and off of the low beam headlight), unwanted switching of the headlight from low beam to DRL mode may occur, with the potential risk of low beam deactivation when riding at night.
A new version of instrument panel software has been released, which correctly calibrates the photodiode function, preventing the condition described above.
The new instrument panel software is 1507_DSB_S029.
Service Solution
1. Connect the workshop power supply unit to the vehicle diagnostic port.
2. Connect the DDS 3.0 diagnosis instrument and automatically identify the model by selecting item “Identify model”.
3. A Global Scan will be suggested; perform the Global Scan, then the instrument panel software update will be suggested. Additional software updates for other control units will be suggested, if available.
Press “OK” to confirm/install.
4. The suggested software name is: 1507_DSB_S029.
NOTE
If the instrument panel control unit is already equipped with the new software, the DDS3.0 will not auto suggest the update.
5. Perform a Global Scan, make sure that the instrument panel software has been installed and check that there are no errors.
6. Disconnect the vehicle from the DDS3.0 and the workshop power supply unit.
Chronology :
On 02 27 23, following some reports from clients of malfunctions in the instrument panel automatic light switch of the backlight from day mode to night mode (and vice versa) and/or the headlight automatic switch from low beam to DRL (and vice versa), Ducati carried out an analysis of the warranty claim data.
Here below are described the warranty claim with date, country and Client complaint description:
1. 05 16 22 FRANCE The instrument panel remains in night mode.
2.11 16 22 CHINA The backlight of the instrument is set in AUTO mode, and it will automatically switch from night mode to day mode when there is no light at night.
3.10 04 22 SPAIN The instrument panel does not change color correctly.
4.11 08 22 SPAIN The client comments that the automatic lights do not work.
5.12 14 22 JAPAN The backlight of the instrument panel becomes bright in the dark surroundings. Auto setting.
6. 01 16 23 CHINA The owner reported that the instrument panel backlight is abnormal, and the backlight is white in a dark environment.
7. 01 20 23 USA Instrument panel changes from night to day mode even without ambient light
8. 01 26 23 SPAIN The DRL light when it goes in automatic changes successively (especially at night) to low beam and vice versa. The instrument panel lighting also changes successively.
9. 02 08 23 USA Auto running light not working properly.
10. 02 14 23 UK Instrument panel keeps flipping between day and night mode.
During this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components, and started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the motorcycle dashboard software.
Ducati has never received any reports of crash, injuries, or death.
On May 23rd, 2023 Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population.
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
DUCATI | PANIGALE V2 | 2020-2023 |
5 Associated Documents
Recall Acknowledgement
RCAK-23V377-4404.pdf 645.588KB
Recall 573 Report – 5/30/23
RCLRPT-23V377-1571.PDF 216.305KB
Safety Bulletin
RCSB-23V377-2664.pdf 140.225KB
Noncompliance Notice 573 Report
RCLRPT-23V377-8760.PDF 216.33KB
Recall 573 Report – 5/30/23
RCLRPT-23V377-8229.PDF 216.305KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V377&docType=RCL
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SEOCONTENT-START
CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 1/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Date: May 30, 2023 To: Dealer Principal, General Manager, Service Manager, North American Dealer Network From: Richard Kenton, Technical Director Dan Schwartz, Service Area Manager Dear Dealers, Due to an error in the calibration of the instrument panel photodiode that controls activation and deactivation in automatic mode of the DRL (and consequent switching on and off of the low beam headlight), unwanted switching of the headlight from low beam to DRL mode may occur, with the potential risk of low beam deactivation when riding at night. A new version of instrument panel software has been released, which correctly calibrates the photodiode function, preventing the condition described above. The new instrument panel software is 1507_DSB_S029. NOTE If during the update the vehicle turns out to be already updated, we ask you to anyway submit the WCRC CR251 warranty in order to certify that the instrument panel software has been updated. NOTE This defect only occurs in Panigale V2 model, country version with DRL (Daytime Running Lights), therefore CDN, CHN and JPN country versions MY20-21 only where the DRL is not provided are excluded. CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 2/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Table of Contents Page Introduction 1 Application 2 Client Impact 2 Parts Distribution 3 Warranty Reimbursement Rules 3 Service Solution 3 Additional Requirements and Notes 4 Customer Letter Example 5 Application You can find the precise list of VIN numbers involved in CR251 on the DCS, in sections: VIN HISTORY It is possible to search by individual frame number. CAMPAIGNS It is possible to search for all the frame numbers that you received from Ducati Motor Holding. Client Impact All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Clients must be updated during pre-delivery operations and always before delivery to the final Clients. All motorcycles already delivered to final Clients must undergo this inspection as soon as they come to your workshop. All final Customers will be contacted concerning the service provided under this Safety Recall Campaign. CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 3/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Parts Distribution No spare parts are required. Warranty Reimbursement Rules Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty claim is pre-filled and is identified as CR251. The Dealer shall be reimbursed for a labor time of 12 minutes (2 LU) which includes the time necessary for: • Vehicle reception • Carrying out the instrument panel software update (requires 2 to 3 minutes) • The time for filling in the warranty claim • Soft cleaning of the vehicle Service Solution 1. Connect the workshop power supply unit to the vehicle diagnostic port. 2. Connect the DDS 3.0 diagnosis instrument and automatically identify the model by selecting item “Identify model”. 3. A Global Scan will be suggested; perform the Global Scan, then the instrument panel software update will be suggested. Additional software updates for other control units will be suggested, if available. Press “OK” to confirm/install. 4. The suggested software name is: 1507_DSB_S029. NOTE If the instrument panel control unit is already equipped with the new software, the DDS3.0 will not auto suggest the update. 5. Perform a Global Scan, make sure that the instrument panel software has been installed and check that there are no errors. 6. Disconnect the vehicle from the DDS3.0 and the workshop power supply unit. CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 4/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 Campaign Authorization Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted. Dealer Obligation This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager. Thank you for your cooperation. Service Department Ducati North America, Inc. For questions on this Workshop Campaign, please contact your Service Area Manager. CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 5/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX NHTSA Recall No. 23V377 Date Client Name Client Address City, St, Zip Code Subject: Ducati Motorcycle: Panigale V2 Model Year 2020 – 2023 NHTSA Campaign I.D. Number: 23V377 Dealer Bulletin: SRV-RCL-23-003 Dear Ducati Owner, This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a potential defect which relates to the calibration of the instrument panel exists in Panigale V2 Model Year 2020 – 2023. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly. It is necessary to have a new version of the instrument panel software installed on your motorcycle. There is potential risk of low beam deactivation when riding at night due to an error in the calibration of the instrument panel photodiode that controls activation and deactivation of the DRL in automatic mode. This condition can create an unwanted switching of the headlight from low beam to DRL mode. Carrying out the instrument panel software update can be easily performed by your Ducati Service Dealer. You are invited to contact your Ducati Service Dealer as soon as possible to make an appointment to carry out the installation of the new version of the instrument panel software, which is completely free of charge and will take maximum 30 minutes. You can still continue to use your motorcycle to reach your Ducati Service Dealer, do not ride at night or in low light conditions. IMPORTANT SAFETY RECALL CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 6/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 During this recall, your Ducati Service Dealer shall also check whether it is necessary to make further interventions in order to keep your motorcycle updated, both at the mechanical and electronic level; in this case, it might be necessary for the workshop to keep your motorcycle for a longer period of time. To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help: If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446. If you still cannot obtain satisfaction, you may submit a written complaint to: For USA Customers: If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to www.nhtsa.gov. TREAD ACT CUSTOMER REIMBURSEMENT PLAN If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. CR251 – Instrument Panel Software Update Panigale V2 Model Year 2020-2023 Safety Recall Campaign SRV-RCL-23-003 7/7 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Client Care Dept. may be contacted at 888-391-5446 for any special assistance required. What if you no longer own the vehicle? If you no longer own the vehicle, please e-mail your change of ownership information to Contact_Us@ducati.com or contact Ducati North America Client Care at 1 (888) 391-5446. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us. Sincerely, Richard Kenton Technical Director – Ducati North America
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-377 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ducati North America Submission Date : MAY 26, 2023 NHTSA Recall No. : 23V-377 Manufacturer Recall No. : SRV-RCL-23-003 Manufacturer Information : Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue Sunnyvale CA 94089 Company phone : 650-933-9800 Population : Number of potentially involved : 3,315 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2020-2023 Ducati Panigale V2 Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : 2020-2023 – Ducati Panigale V2 DECEMBER 04, 2019 – MAY 23, 2023 Following some reports from customers of malfunctions in the automatic light mode of the front headlight, at the end of February 2023, Ducati carried out an analysis of the warranty claim data which showed some dashboard replacements due to this defect; after this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components. Ducati started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the software revision in the motorcycle dashboard. The new dashboard software revision includes different calibration parameters of the photodiode. From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision Production Dates : DEC 04, 2019 – MAY 23, 2023 VIN Range 1 : Begin : ZDMHAATW0LB000230 End : ZDMHAATWXPB012777 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The dashboard could activate the headlight daylight position lamp (DRL), in automatic setting mode, during a night motorcycle riding. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment Part 573 Safety Recall Report 23V-377 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the dashboard activates incorrectly the headlight daylight position lamp (DRL) during night motorcycle riding, in automatic setting mode, the rider could find a situation in which the front headlight passes automatically from headlight low beam to headlight daylight position lamp (DRL). Therefore in a situation where the headlight does not generate enough light to illuminate the road, increasing the risk of crash or injury. Ducati has never received any reports of crash or injuries. Description of the Cause : An error in the software calibration of the dashboard photodiode, which controls the activation and deactivation in automatic mode of the daylight position lamp lighting (DLR). Identification of Any Warning that can Occur : The dashboard photodiode also controls the dashboard backlight color, in automatic setting mode, the rider may notice the problem that the dashboard backlighting color changes from the night mode (black background) to day mode (white background) when it should be vice versa. The customer could (any time) manually activate the headlight low beam by pressing the dedicated button on the left handlebar switch. Involved Components : Component Name 1 : No component is involved, only a software revision Component Description : No component is involved, only a software revision in the motorcycle dashboard Component Part Number : No component is involved, only a software revision in the motorcycle dashboard Supplier Identification : Component Manufacturer Name : No component is involved, only a softwar Address : NR NR Country : NR Chronology : Following some reports from customers of malfunctions in the automatic light mode of the front headlight, at the end of February 2023, Ducati carried out an analysis of the warranty claim data which showed some dashboard replacements due to this defect; after this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components. Part 573 Safety Recall Report 23V-377 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Ducati started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the software revision in the motorcycle dashboard. Even if no customer has ever complained of a dangerous riding condition situation and Ducati has never received any reports of crash or injuries, Ducati’s analysis does not exclude that this could happen and therefore on May 23, 2023, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population. Description of Remedy : Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with the notification schedule. Dealers will update the dashboard software revision free of charge to the customer. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for prenotification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : The new dashboard software revision includes different calibration parameters of the photodiode. Identify How/When Recall Condition was Corrected in Production : From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision. Recall Schedule : Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during June 2022, but no later than 60 days from submission of this report. Planned Dealer Notification Date : MAY 30, 2023 – JUN 06, 2023 Planned Owner Notification Date : JUN 20, 2023 – JUN 27, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-377 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ducati North America Submission Date : MAY 30, 2023 NHTSA Recall No. : 23V-377 Manufacturer Recall No. : SRV-RCL-23-003 Manufacturer Information : Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue Sunnyvale CA 94089 Company phone : 650-933-9800 Population : Number of potentially involved : 3,315 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2020-2023 Ducati Panigale V2 Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : 2020-2023 – Ducati Panigale V2 DECEMBER 04, 2019 – MAY 23, 2023 Following some reports from customers of malfunctions in the automatic light mode of the front headlight, at the end of February 2023, Ducati carried out an analysis of the warranty claim data which showed some dashboard replacements due to this defect; after this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components. Ducati started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the software revision in the motorcycle dashboard. The new dashboard software revision includes different calibration parameters of the photodiode. From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision Production Dates : DEC 04, 2019 – MAY 23, 2023 VIN Range 1 : Begin : ZDMHAATW0LB000230 End : ZDMHAATWXPB012777 ✔ Not sequential Description of Defect : Description of the Defect : The dashboard could activate the headlight daylight position lamp (DRL), in automatic setting mode, during a night motorcycle riding. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Part 573 Safety Recall Report 23V-377 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : If the dashboard activates incorrectly the headlight daylight position lamp (DRL) during night motorcycle riding, in automatic setting mode, the rider could find a situation in which the front headlight passes automatically from headlight low beam to headlight daylight position lamp (DRL). Therefore in a situation where the headlight does not generate enough light to illuminate the road, increasing the risk of crash or injury. Ducati has never received any reports of crash or injuries. Description of the Cause : An error in the software calibration of the dashboard photodiode, which controls the activation and deactivation in automatic mode of the daylight position lamp lighting (DLR). Identification of Any Warning that can Occur : The dashboard photodiode also controls the dashboard backlight color, in automatic setting mode, the rider may notice the problem that the dashboard backlighting color changes from the night mode (black background) to day mode (white background) when it should be vice versa. The customer could (any time) manually activate the headlight low beam by pressing the dedicated button on the left handlebar switch. Involved Components : Component Name 1 : No component is involved, only a software revision Component Description : No component is involved, only a software revision in the motorcycle dashboard Component Part Number : No component is involved, only a software revision in the motorcycle dashboard Supplier Identification : Component Manufacturer Name : No component is involved, only a softwar Address : NR NR Country : NR Chronology : Following some reports from customers of malfunctions in the automatic light mode of the front headlight, at the end of February 2023, Ducati carried out an analysis of the warranty claim data which showed some dashboard replacements due to this defect; after this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components. Ducati started and internal investigation with the supplier’s support. Part 573 Safety Recall Report 23V-377 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 The investigation’s found an incorrect calibration of the photodiode in the software revision in the motorcycle dashboard. Even if no customer has ever complained of a dangerous riding condition situation and Ducati has never received any reports of crash or injuries, Ducati’s analysis does not exclude that this could happen and therefore on May 23, 2023, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population. Description of Remedy : Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with the notification schedule. Dealers will update the dashboard software revision free of charge to the customer. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for prenotification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : The new dashboard software revision includes different calibration parameters of the photodiode. Identify How/When Recall Condition was Corrected in Production : From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision. Recall Schedule : Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during June 2022, but no later than 60 days from submission of this report. Planned Dealer Notification Date : MAY 30, 2023 – JUN 06, 2023 Planned Owner Notification Date : JUN 20, 2023 – JUN 27, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-377 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ducati North America Submission Date : JUN 06, 2023 NHTSA Recall No. : 23V-377 Manufacturer Recall No. : SRV-RCL-23-003 Manufacturer Information : Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue Sunnyvale CA 94089 Company phone : 650-933-9800 Population : Number of potentially involved : 3,315 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2020-2023 Ducati Panigale V2 Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : 2020-2023 – Ducati Panigale V2 DECEMBER 04, 2019 – MAY 23, 2023 Following some reports from customers of malfunctions in the automatic light mode of the front headlight, at the end of February 2023, Ducati carried out an analysis of the warranty claim data which showed some dashboard replacements due to this defect; after this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components. Ducati started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the software revision in the motorcycle dashboard. The new dashboard software revision includes different calibration parameters of the photodiode. From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision Production Dates : DEC 04, 2019 – MAY 23, 2023 VIN Range 1 : Begin : ZDMHAATW0LB000230 End : ZDMHAATWXPB012777 ✔ Not sequential Description of Defect : Description of the Defect : The dashboard could activate the headlight daylight position lamp (DRL), in automatic setting mode, during a night motorcycle riding. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Part 573 Safety Recall Report 23V-377 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : If the dashboard activates incorrectly the headlight daylight position lamp (DRL) during night motorcycle riding, in automatic setting mode, the rider could find a situation in which the front headlight passes automatically from headlight low beam to headlight daylight position lamp (DRL). Therefore in a situation where the headlight does not generate enough light to illuminate the road, increasing the risk of crash or injury. Ducati has never received any reports of crash or injuries. Description of the Cause : An error in the software calibration of the dashboard photodiode, which controls the activation and deactivation in automatic mode of the daylight position lamp lighting (DLR). Identification of Any Warning that can Occur : The dashboard photodiode also controls the dashboard backlight color, in automatic setting mode, the rider may notice the problem that the dashboard backlighting color changes from the night mode (black background) to day mode (white background) when it should be vice versa. The customer could (any time) manually activate the headlight low beam by pressing the dedicated button on the left handlebar switch. Involved Components : Component Name 1 : No component is involved, only a software revision Component Description : No component is involved, only a software revision in the motorcycle dashboard Component Part Number : No component is involved, only a software revision in the motorcycle dashboard Supplier Identification : Component Manufacturer Name : No component is involved, only a softwar Address : NR NR Country : NR Chronology : On 02 27 23, following some reports from clients of malfunctions in the instrument panel automatic light switch of the backlight from day mode to night mode (and vice versa) and/or the headlight automatic switch from low beam to DRL (and vice versa), Ducati carried out an analysis of the warranty claim data. Here below are described the warranty claim with date, country and Client complaint description: 1. 05 16 22 FRANCE The instrument panel remains in night mode. Part 573 Safety Recall Report 23V-377 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 2.11 16 22 CHINA The backlight of the instrument is set in AUTO mode, and it will automatically switch from night mode to day mode when there is no light at night. 3.10 04 22 SPAIN The instrument panel does not change color correctly. 4.11 08 22 SPAIN The client comments that the automatic lights do not work. 5.12 14 22 JAPAN The backlight of the instrument panel becomes bright in the dark surroundings. Auto setting. 6. 01 16 23 CHINA The owner reported that the instrument panel backlight is abnormal, and the backlight is white in a dark environment. 7. 01 20 23 USA Instrument panel changes from night to day mode even without ambient light 8. 01 26 23 SPAIN The DRL light when it goes in automatic changes successively (especially at night) to low beam and vice versa. The instrument panel lighting also changes successively. 9. 02 08 23 USA Auto running light not working properly. 10. 02 14 23 UK Instrument panel keeps flipping between day and night mode. During this analysis Ducati requested the return of the dashboards replaced for this defect, to conduct quality analysis on the components, and started and internal investigation with the supplier’s support. The investigation’s found an incorrect calibration of the photodiode in the motorcycle dashboard software. Ducati has never received any reports of crash, injuries, or death. On May 23rd, 2023 Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population. Description of Remedy : Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with the notification schedule. Dealers will update the dashboard software revision free of charge to the customer. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for prenotification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : The new dashboard software revision includes different calibration parameters of the photodiode. Identify How/When Recall Condition was Corrected in Production : From May 24, 2023, all the motorcycles produced have installed the new dashboard software revision. Recall Schedule : Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during June 2022, but no later than 60 days from submission of this report. Planned Dealer Notification Date : MAY 30, 2023 – JUN 06, 2023 Planned Owner Notification Date : JUN 20, 2023 – JUN 27, 2023 Part 573 Safety Recall Report 23V-377 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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