23E038 – Ball Joint Separation May Cause Crash – Advance – Carquest Left & Right Lower Ball Joints

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May 9, 2023 NHTSA CAMPAIGN NUMBER: 23E038000

Ball Joint Separation May Cause Crash

Ball joint separation may cause a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23E038

Manufacturer Advance Stores Company, Incorporated

Components SUSPENSION

Potential Number of Units Affected 1,546

 

Summary

Advance Stores Company, Incorporated (Advance) is recalling certain Carquest Left and Right Lower Ball Joints, with part numbers 410-234673 and 410-234674. The ball joint may separate from the steering knuckle.

 

Remedy

Advance will notify owners to have the ball joints replaced, free of charge. Owner notification letters are expected to be mailed June 30, 2023. Owners may contact Advance customer service at 1-540-561-3509.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

March 22, 2023: A repair claim was received involving separation of a CARQUEST front passenger side ball joint (Part No. 410-234674) on a Volkswagen Jetta. There were no accidents or injuries; the failure caused damage to the vehicle.

March 22 – April 25, 2023: Investigation revealed that the ball joint stem had pulled out of the aluminum knuckle, likely when the weight of the vehicle unloaded from the right side during a right-hand turn. Photos of the subject part were received and examined, and the vehicle history was reviewed. A design review revealed that the diameter of the ball stud nut flange was smaller than the diameter of the ball stud nut flange for the corresponding OE part. Advance contacted the repair shop to obtain additional information on the vehicle and the circumstances surrounding the failure, as well to retrieve the parts for inspection. Parts were inspected and Advance confirmed incorrectly sized ball joint stud nut.

April 10, 2023: Advance initiated a “Stop Sale” at store level and quarantined parts at distribution centers pending product quality review. Advance also removed parts from catalog on this date.

May 2, 2023: Advance received a second repair claim for a ball joint separation. There were no accidents or injuries, only damage to the vehicle. Parts have not yet been received, but the failure appears to be consistent with March 22 claim.

May 2, 2023: Based upon the foregoing investigation, Advance decided to conduct a safety recall of the subject ball joints.

To date, Advance is aware of two damage claims (referenced above) and no accidents or injuries related to this issue.

 


2 Affected Products

Equipments

BRAND PART NO. PRODUCTION DATES
CARQUEST LEFT LOWER BALL JOINT
CARQUEST RIGHT LOWER BALL JOINT

 


3 Associated Documents

Recall Acknowledgement

RCAK-23E038-6858.pdf 701.284KB

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Defect Notice 573 Report

RCLRPT-23E038-9795.PDF 215.624KB

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Miscellaneous Document – Advance Auto – Recall No 23E038 – Vehicle Application List

RMISC-23E038-8916.pdf 79.531KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E038&docType=RCL

 


 

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