| “This site contains affiliate links for which OEMDTC may be compensated” |
April 7, 2023 NHTSA CAMPAIGN NUMBER: 23V256000
Water Tank Strap May Detach From Vehicle
A water tank strap falling to the ground while in transit can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 23V256
Manufacturer Alamo Group Inc.
Components EQUIPMENT
Potential Number of Units Affected 563
Summary
Alamo Group, Inc. (Alamo Group) is recalling certain 2014-2019 Super Products Camel and Mud Dog vehicles. The tie rod could disconnect from the water tank strap, allowing the water tank strap to detach from the top of the vehicle.
Remedy
Dealers will inspect and replace the tank tie rods as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Super Products customer service at 1-800-837-9711.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description of Update:
There are some known instances where the tie rod weldments on the water tanks have weakened. Letters have been sent out to customers instructing them to take their impacted units to authorized Super Products Service Centers to have them inspected.
- Inspect the tie rod weldments which secure the water tanks at the top of the debris body.
- Inspect tie rod protrusion and weld size.
- Inspect the welds for any cracks.
- Remove and replace the tie rod weldments, if necessary.
- Install new cinch nuts and flat washers on any tie rods replaced.
Instructions for Super Products Stores:
Read the entire Service Bulletin and inspect vehicles as instructed. When needed, order parts through your standard ST/OT process. Fill out and sign the Completion of Work Form (page 10). Fill out the Tie Rod Inspection Details page (page 11 or 12) by marking which tie rod(s) needed to be replaced and include details as to why it needed to be replaced. Open a tech case in Salesforce and upload the Completion of Work Form, including the Tie Rod Inspection Details page, and a photo of the truck serial number plate. File for warranty reimbursement. Tag any replaced tie rods with the part number, location on the truck, and truck serial number. Retain these parts for 60 days, as we may request these be returned for factory inspection. Please note, a copy of this Service Bulletin, a fillable pdf of the Completion of Work Form, and the Tie Rod Inspection Details pages are available on the dealer portal.
Instructions for Dealers:
Read the entire Service Bulletin and inspect vehicles as instructed. When needed, order parts as instructed below. Fill out and sign the Completion of Work Form (page 10). Fill out the Tie Rod Inspection Details page (page 11 or 12) by marking which tie rod(s) needed to be replaced and include details as to why it needed to be replaced. Scan or take a picture of the filled out and signed Completion of Work Form, Tie Rod Inspection Details page, and a photo of the truck serial number plate, and email it to service@superproducts.com. Super Products will provide you with a Salesforce case number for the inspection and a Warranty Work Authorization. Reply to that email with an attached copy of your invoice with the case number written on it. Tag any replaced tie rods with the part number, location on the truck, and truck serial number. Retain these parts for 60 days, as we may request these be returned for factory inspection. Please note, a copy of this Service Bulletin, a fillable pdf of the Completion of Work Form, and the Tie Rod Inspection Details pages are available on the dealer portal.
Instructions for International Customers:
Refer to your customer letter which outlines your service instructions.
Loading...
Reload document 
Open in new tab
Chronology :
In May 2018, Super Products was notified by a customer that a tank strap tie rod had disengaged from the top of a Mud Dog vehicle, and the water tank strap had fallen down. In July 2019, Super Products received a similar report from a customer for a Camel vehicle. The Mud Dog and the Camel are the only two Super Product models that use this tank tie rod part. Super Products instituted a design change on August 1, 2019, to increase rod penetration and weld size for the tank strap tie rod on both models.
Between January 2020 and June 2022, Super Products learned of 4 more incidents of tank strap tie rod weld failures for the affected vehicle population. The last of these incidents occurred in May 2022 while the Camel vehicle was operating on a public road and the tank strap fell and came into contact with the back window of another vehicle. This caused property damage to the other vehicle, but no accident or injury.
After the May 2022 incident, Super Products conducted metallurgical tests on the tank tie rod and the connected square tabbed washer to confirm the cause as insufficient rod penetration and weld size. Super Products then examined other Camel and Mud Dog vehicles that were manufactured around the same time period as the 6 reported cases.
Super Products examined 129 additional tank tie rods on 32 vehicles. As a result of the investigation, one additional vehicle was identified on which the tank tie rod had been replaced with a threaded rod, but Super Products could not confirm if the original tank tie rod had disengaged before the repair with the threaded rod was made.
Also, through the course of the investigation, Super Products discovered cracked welds on 9 tank tie rods, but none of the rods were disengaged. All 9 cracked tank tie rods were replaced. In October 2022, during the course of the investigation a customer reported another disengaged tank tie rod. On March 31, 2023, Alamo decided to declare a voluntary safety recall to remedy this issue.
12 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUPER PRODUCTS | CAMEL | 2014-2019 |
| SUPER PRODUCTS | MUD DOG | 2014-2019 |
10 Associated Documents
Recall Acknowledgement
RCAK-23V256-9711.pdf 698.242KB
Defect Notice 573 Report
RCLRPT-23V256-5895.PDF 216.25KB
Amendment 1 05/03/2023
RCLRPT-23V256-5237.PDF 216.251KB
Remedy Instructions and TSB
RCRIT-23V256-0446.pdf 1518.403KB
Loading...
Manufacturer Notices(to Dealers,etc) – To: All Super Products-affiliated Dealers Subject: Notification of Safety Recall and Recall Remedy Instructions for 23V-256
RCMN-23V256-5516.pdf 233.705KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-23V256-8001.pdf 230.133KB
Loading...
Recall Quarterly Report #1, 2023-2
RCLQRT-23V256-4199.PDF 211.126KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V256-6281.PDF 211.366KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V256-5791.PDF 211.456KB
Recall Quarterly Report #4, 2024-1
RCLQRT-23V256-7762.PDF 211.553KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V256&docType=RCL
- APPLICATION: A nyloc nut, also referred to as a nylon-insert lock nut, polymer-insert lock nut, retaining nuts, prevailing torque nut, or elastic stop nut, is a kind of locknut with a nylon collar that increases friction on the screw thread.
- SECURE FIT: Assortment of 150 standard fastening nylon lock nuts in 6 common SAE sizes for convenient all-purpose bolts used most ideal for professionals and DIYers to prevent loosening due to vibration and rotation.
- DURABLE: Self-locking nut with nylon collar replaces lock washers preventing unintentional moving bolts from coming out for a more secure and durable hold in furniture craftsmanship, construction, or automotive uses.
- QUALITY: High quality polymer-insert hex lock nuts resist turning, preventing nut from loosening under vibration and torque. Constructed of high hardness stainless steel to prevent warping and deforming.
- HARDWARE ORGANIZER: Extra sturdy compartmentalized plastic carrying case allows neat organization and convenient storage for any garage, work bench, toolbox, or on the go job sites. Included sizes: #10x24, 1/4"x20, 1/4"x28, 5/16"x18, 3/8"x16, 1/2"x13.
- 【❤】 Name: 1/4-20 UNC Hex Bolts; [❤] Material: 304 Stainless Steel ;
- 【❤】 Full Thread; 【❤】Coarse Thread: 1/4 Inch;
- 【❤】 Package: 10pcs Hex Head Screws, 10pcs 1/4-20 Hex Nuts, 10pcs 1/4-20 Nylon Lock Nuts, 10pcs 1/4 Flat Washers, 10pcs 1/4 Spring Washers, all store in one storage box;;
- 【❤】 Hex Face Dia.: 11mm; 【❤】Hex Part Thickness: 4mm;
- 【❤】 Typically used to create a bolted joint, in which a threaded shaft exactly fits a corresponding tapped hole or nut.
- Exquisite materials: Metric hexagonal head hexagonal bolt, nut and washer sets are made of superb stainless steel for high strength, rust and breakage resistance, maintaining high performance even in harsh environments and durability for long term use.
- Practical Design: The hex button head socket cap screw bolt and nut series have clear threads, uniform force, high strength, no slipping during use, and easy to use. The combination of nuts and flat washers can provide stronger tightening force.
- Easy to Store: All hex bolts and nuts kits are stored in a transparent and sturdy storage box with compartments. Hex socket cap screws bolts nuts and washers are stored separately, well organized, easy to carry and find. There is no confusion during transportation and it is convenient to use.
- Widely Used: Suitable for 3D printers, computers, electronic products, instruments, household appliances, lamps, cabinets, bicycle maintenance, etc. Suitable for electrical connections for household/commercial appliances, automotive/ships/other applications where the power supply has screw/bolt type connections.
- Package Includes: You will receive 30 pcs M3 screws, 10 pcs for each size: m3x12 mm, m3x16 mm, m3x20 mm, 30 pcs m3 nuts, and 30 pcs m3 washers; 40 pcs M4 screws, 10 pcs for each size: m4x10 mm, m4x20 mm, m4x25 mm, m4x30 mm, 40 pcs m4 nuts, and 40 pcs m4 washers; 30 pcs m5 screws, 10 pcs for each size: m5x10 mm, m5x20 mm, m5x30 mm, 30 pcs m5 nuts, and 30 pcs m5 washers, a total of 300 pcs.
- ☛ NYLON COLLAR ------ These lock nut manufactured with industrial strength, which can replace locking washers, prevent bolts from being exposed and provide better safety and firm fixation. Compared with locking washer, it has better performance because it is made of non-corrosive material.
- ☛ HIGH QUALITY ------ Have strong anti-rotation ability, which can prevent the locking nut from weakening and loosening under vibration and torque, thus reducing the clamping strength. Guaranteed intact, unswerving, almost indestructible.
- ☛ MULTIFUNCTIONAL ASSEMNLY KIT ------ Advanced 304 stainless steel nylon locking nut, 7 common sizes, general, convenient, easy to use, very suitable for professionals and DIY users. This suite is one of the few products on the market. It has high quality and better quantity. It is an economical and efficient choice.
- ☛ EASY TO STOREAGE ------ The rugged plastic box serves as a suitcase, allowing users to organize locking nuts in a neat manner according to size. It can also be stored in a garage, workbench or worksite as a convenient storage space. Only the Kit is packaged in a plastic box, and the other single sizes are packaged in plastic bags.
- ☛ WHAT YOU GET ------ In this kit, You will get 185Pcs 304 Stainless Steel Metric Lock Nut Assortment Kit. It consists of M3 ( 60Pcs ), M4 ( 40Pcs ), M5 (30Pcs), M6 ( 25Pcs ), M8 (15Pcs), M10 ( 10Pcs ) and M12 ( 5Pcs ). Allocate more of the commonly used locking nuts.
- 【Spring Lock Washers】The metric spring lock washers assortment kit contains 9 sizes 1000 pcs, which are m2(200 pcs),m2.5(200 pcs),m3(200 pcs),m4(180 pcs),m5(80 pcs),m6(60 pcs),m8(50 pcs),m10(20 pcs),m12(10 pcs) ,9 different sizes of lock washers From furniture DIY to building construction, help you get the job done!
- 【304 Stainless Steel】304 Stainless steel split lock washer are made of high-strength materials with good corrosion resistance and long service life. Compared to galvanised materials, the oxidation resistance, corrosion resistance and rust resistance are stronger, thus increasing the service life of the product.
- 【Split Lock Washer Function】Split washer are mainly used to prevent nuts, bolts and screws from rotating and loosening due to vibration and friction, and play a role in preventing loosening and fixing objects to ensure the stability and safety of machines.
- 【Convenient Storage】Each of the 9 different sizes of spring lock washers are individually stowed by type in an easy to carry clear case.Easy to store and use,so that the rivnut will not be lost or mixed up during use.
- 【Wide Application】Spring washers are highly compatible with screws, nuts and bolts of the same size and can be used to connect moving parts or to prevent loose connections, such as in furniture repair, outdoor construction, and electrical maintenance.
- 【TOP QUALITY 65Mn STEEL】: IEAWISL Internal Tooth Starlock Washers are made of high-quality 65Mn metal steel, which is a black oxide finish on the metal surface for anti-rust, corrosion resistance and durability. It has high hardness and good toughness that is not easily deformed in use. It can usually be locked onto materials such as plastic and steel.
- 【TOOTH WASHERS COMPLETE SIZE】: IEAWISL Tooth Lock Washers Assortment Kit includes two types of 330pcs tooth washers: flanged (M7x15) and regular (M3x8, M4x12, M5x12, M6x14, M8x18, M10x20, M12x25). The 7 most commonly used metric size internal tooth washers can meet your different needs in daily life.
- 【IEAWISL EXQUISITE STORAGE BOX】: High-quality internal tooth star lock washer kits are matched 1:1 by size/type and each grid of the storage box. So the various types of internal tooth washers won’t get mixed up. And the box is clearly labelled on both sides for your quick access and storage.
- 【WIDE RANGE OF APPLICATIONS】: These Starlock Washers are widely used for machines, furniture, table, DIY, electrical, electronic equipment, automotive, sports equipment, and industrial. For example to repair ice machines, lawn mowers, tricycles, toys, old pinball machines, golf bag holders, stroller wheels, tractor emblems and fix a grill etc.
- 【BEST AFTER-SALES SERVICE】: We provide you with a 1-year warranty, a 30-day return guarantee and 7x24 hours after-sales service, any product problems can be quickly solved for you. If you have any dissatisfaction with our products, please contact us at any time and your needs will be met.
- 【❤】 Name: 1/4"-20 x 3" Hex Bolts, 1/4-20 Hex Nuts, 1/4 Flat Washer, 1/4 Spring Washer;
- 【❤】 Material: 304 Stainless Steel ; 【❤】 Full Thread; 【❤】Coarse Thread: 1/4";【❤】Thread Pitch: 20TPI
- 【❤】 Package:10pcs 1/4-20 Nylock nuts, 10pcs External 1/4 Hex Head Screws, 10pcs 1/4 Hex Nuts, 10pcs 1/4 Flat Washers, 10pcs 1/4 Spring Washers, all store in one storage box;
- 【❤】 Typically used to create a bolted joint, in which a threaded shaft exactly fits a corresponding tapped hole or nut.
- 【Speed Locking Washers Size】Speed locking washers assortment kit contains 8 size types of washers, which are m2.5-8(100pcs),m3-9(100pcs),m4-12(70pcs),m5-14(60pcs),m6-16(60pcs),m8-18(50pcs),m10-20(30pcs),m12-25(30pcs),8 different sizes to meet different different sizes to meet different scenarios.
- 【Steel Star Locking Washer】The star locking washer are made of high quality carbon steel material, which has high strength and can withstand certain loads and impacts, and can ensure the stability and working life of the star locking washer.
- 【Star Locking Washer Function】The star locking washe is one of the indispensable elements in most mechanical equipment, it has a variety of roles in fixing, supporting and damping. It uses spring pressure to regulate reinforced shaped objects and is used to tighten and loosen threaded fittings. It can also be used to tighten parallel bars or ring gaps to make them stronger.
- 【Wide Application】Internal tooth star lock washers are widely used in various fields, especially in machinery manufacturing, automobile manufacturing, shipbuilding, aerospace, rail transport and so on.
- 【Convenient Storage】Each of the 8 different sizes of star lock washers are individually stowed by type in an easy to carry clear case.Easy to store and use,so that the rivnut will not be lost or mixed up during use.
- Size: 1/4 inch-20
- Hex nut with a built in free spinning external tooth lock washer
- Teeth on lock washer help to lock nut into place
- Screws onto a bolt, cap screw or threaded rod of the same thread size
- Also known as a K nut
- ☛ MULTIFUNCTIONAL ASSEMNLY KIT ------ Advanced 304 stainless steel nylon locking nut, 7 common sizes, general, convenient, easy to use, very suitable for professionals and DIY users. This suite is one of the few products on the market. It has high quality and better quantity. It is an economical and efficient choice.
- ☛ NYLON COLLAR ------ These lock nut manufactured with industrial strength, which can replace locking washers, prevent bolts from being exposed and provide better safety and firm fixation. Compared with locking washer, it has better performance because it is made of non-corrosive material.
- ☛ HIGH QUALITY ------ Have strong anti-rotation ability, which can prevent the locking nut from weakening and loosening under vibration and torque, thus reducing the clamping strength. Guaranteed intact, unswerving, almost indestructible.
- ☛ EASY TO STOREAGE ------ The rugged plastic box serves as a suitcase, allowing users to organize locking nuts in a neat manner according to size. It can also be stored in a garage, workbench or worksite as a convenient storage space. The transparency of the box allows users to check the quantity and inventory without opening the box.
- ☛ WHAT YOU GET ------ In this kit, You will get 100Pcs 304 Stainless Steel Metric Lock Nut Assortment Kit. It consists of M3 ( 25Pcs ), M4 ( 25Pcs ), M5 (15Pcs), M6 ( 15Pcs ), M8 (10Pcs), M10 ( 5Pcs ) and M12 ( 5Pcs ). Allocate more of the commonly used locking nuts.
Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Recall Remedy Service Bulletin
No. 152-01
1
Description of Update:
There are some known instances where the tie rod weldments on the water tanks have weakened. Letters have been sent out to customers instructing them to take their impacted units to authorized Super Products Service Centers to have them inspected.
• Inspect the tie rod weldments which secure the water tanks at the top of the debris body.
• Inspect tie rod protrusion and weld size.
• Inspect the welds for any cracks.
• Remove and replace the tie rod weldments, if necessary.
• Install new cinch nuts and flat washers on any tie rods replaced.
Instructions for Super Products Stores:
Read the entire Service Bulletin and inspect vehicles as instructed. When needed, order parts through your standard ST/OT process. Fill out and sign the Completion of Work Form (page 10). Fill out the Tie Rod Inspection Details page (page 11 or 12) by marking which tie rod(s) needed to be replaced and include details as to why it needed to be replaced. Open a tech case in Salesforce and upload the Completion of Work Form, including the Tie Rod Inspection Details page, and a photo of the truck serial number plate. File for warranty reimbursement. Tag any replaced tie rods with the part number, location on the truck, and truck serial number. Retain these parts for 60 days, as we may request these be returned for factory inspection. Please note, a copy of this Service Bulletin, a fillable pdf of the Completion of Work Form, and the Tie Rod Inspection Details pages are available on the dealer portal.
Instructions for Dealers:
Read the entire Service Bulletin and inspect vehicles as instructed. When needed, order parts as instructed below. Fill out and sign the Completion of Work Form (page 10). Fill out the Tie Rod Inspection Details page (page 11 or 12) by marking which tie rod(s) needed to be replaced and include details as to why it needed to be replaced. Scan or take a picture of the filled out and signed Completion of Work Form, Tie Rod Inspection Details page, and a photo of the truck serial number plate, and email it to service@superproducts.com. Super Products will provide you with a Salesforce case number for the inspection and a Warranty Work Authorization. Reply to that email with an attached copy of your invoice with the case number written on it. Tag any replaced tie rods with the part number, location on the truck, and truck serial number. Retain these parts for 60 days, as we may request these be returned for factory inspection. Please note, a copy of this Service Bulletin, a fillable pdf of the Completion of Work Form, and the Tie Rod Inspection Details pages are available on the dealer portal.
Instructions for International Customers:
Refer to your customer letter which outlines your service instructions.
Recall No. 23V-256
Subject: Water Tank Strap Tie Rod Inspection
Models: Mud Dog, Camel
Affected Units: Vehicles manufactured from April 8, 2014 to August 1, 2019
Date: 05/26/2023
Recall Remedy Service Bulletin
No. 152-01
2
Compensation:
Compensation provided will vary by truck model and service performed. See the list below for allowable labor time Super Products will reimburse service providers.
• For Example: The service provider of a Mud Dog Model 1200 tie rod inspection and replacement of quantity (1) tie rod would be reimbursed 1 hour and 20 minutes of labor.
Camel Model 1200 & 900
Mud Dog Model 1600 & 1200
Tie Rod Inspection: 30 minutes per truck inspected
Tie Rod Inspection: 1 hour per truck inspected
Tie Rod Replacement: 20 minutes per tie rod
Tie Rod Replacement: 20 minutes per tie rod
Tools Required:
• 0045312 Tie Rod Gauge Tool (see part ordering section below)
• Personal Safety Harness
• 12-foot Ladder or Ladder Platform
• Socket Driver and Deep Well Socket – 1 1/8”
• Combination Wrench – 1 1/8”
• 7/16” Combination Wrench or Socket
• 2x 25-foot Ratchet Straps
Parts Required:
Use the chart below to determine what parts are used for each model truck.
• For Example: Parts needed for the MD1200 – quantity (1) of part #0045312, up to quantity (2) of part #0001633, up to quantity (2) of part #0020053, up to quantity (4) of part #0160-42013, and up to quantity (4) of part #0078-30008.
Tie Rod Gauge*
0045312
Tie Rod
0001631
Tie Rod
0001633
Tie Rod
0020053
Clinch Nut
0160-42013
Washer
0078-30008
MD1200
1
–
2
2
4
4
MD1600
1
1
2
2
5
5
CM900
1
1
2
–
3
3
CM1200 DB
1
1
4
–
5
5
CM1200 EJ
1
1
4
–
5
5
*Note: If you have more than one truck to inspect, the Tie Rod Gauge can be reused.
Recall Remedy Service Bulletin
No. 152-01
3
Part Ordering Instructions:
Parts are to be ordered online using our eCommerce Parts Store: shop.superproducts.com.
• If you have a current account, click Login in the upper right-hand corner.
• If you do not have an account set up, click Register in the upper right-hand corner to create an account.
*Note: You can check out without logging in, but you will purchase at full price. We will not reimburse on warranty based on full price if you opt to do it that way.
• Once you are logged in, enter the part number in the “search for part number, part description” field and click enter.
• The part detail will appear.
Recall Remedy Service Bulletin
No. 152-01
4
• Update the quantity.
• Click Add to Cart.
• Repeat until all the parts are in your shopping cart.
• Once all parts are in the shopping cart, click the shopping cart icon in the upper right-hand corner.
• Review the parts and quantities.
• Click Secure Checkout.
• Follow the prompts to complete the checkout process.
Rod Inspection Instructions:
• Park the truck, turn the engine off, set the park brake, and place wheel chocks.
• Always wear a Personal Safety Harness during inspection and repair.
• Secure a ladder or ladder platform to the side of the debris body to reach the top of the debris tank.
• Locate the welded end of the Tank Strap Tie Rod at the top of the debris body. *Note: On Mud Dogs, the yellow boom guard will have to be removed to inspect two of the Tank Strap Tie Rods.
Recall Remedy Service Bulletin
No. 152-01
5
• Press the Tie Rod Gauge Tool (part #0045312) against the welded end of the Tank Strap Rod as shown in the picture below. *Note: Hold the gauge tool across the center of the rod diameter. This test validates rod protrusion.
• Inspect for contact at the end of the tie rod and determine if the Tank Strap Tie Rod is GOOD or BAD.
GOOD BAD
Gauge IS contacting end of Tie Rod. Gauge IS NOT contacting end of Tie Rod.
Gauge IS NOT contacting flat plate. Gauge IS contacting flat plate.
• Turn the Tie Rod Gauge Tool around and press it against the welded end of the Tank Strap Tie Rod as shown in the picture below. *Note: Hold the gauge tool across the center of the rod diameter to accurately check the weld joint. This test validates weld thickness.
Recall Remedy Service Bulletin
No. 152-01
6
• Inspect for contact at the weld joint and determine if the Tank Strap Tie Rod is GOOD or BAD.
• Check for proper contact at the weld joint while holding the gauge tool in both vertical orientation and in horizontal orientation. If the contact is bad in either orientation, the Tank Strap Tie Rod is non-conforming and needs to be replaced.
GOOD BAD
Gauge IS contacting the weld. Gauge IS NOT contacting the weld.
Gauge IS NOT contacting flat plate. Gauge IS contacting flat plate.
• If the Tank Strap Tie Rod fails either test, then the Tank Strap Tie Rod is non-conforming and needs to be replaced.
• Repeat these two tests for each Tank Strap Tie Rod. Reposition the ladder as necessary.
• If you are unable to visually determine if the Tank Strap Tie Rod has passed the gauge tool test, the Tank Strap Tie Rod needs to be replaced.
Recall Remedy Service Bulletin
No. 152-01
7
• Visually inspect the weld on each Tank Strap Tie Rod. Check for rust, or flaking paint on or near the weld. This may be a sign of a crack in the weld. If any cracks are seen, or a crack is suspected, the Tank Strap Tie Rod needs to be replaced. Check for weld that does not track evenly or consistently around the center rod. If your inspection of a weld leads you to question weld integrity, replace the rod. See pictures below for examples of failed welds.
Replacement Instructions:
Please refer to all safety warnings on page 9 prior to proceeding with service repair.
To Remove and Replace a Tank Strap Rod:
• Water tanks need to be emptied completely before tie rod removal.
• Using a ratchet strap, secure the tank strap against the water tank. Once the tanks are secured, the Tank Strap Tie Rod can be removed. *Note: See instructions on page 8 to determine the best method to secure the water tanks.
• Reposition the ladder as necessary. Climb onto the top of the tank.
• Remove the clinch nut from the non-conforming tie rod using an impact driver or a wrench. Penetrating oil may be used. To assist in removal, a reciprocating saw may be used to cut the tie rod.
• Mud Dogs may require the removal of the cushioned U-bolt when removing tie rods located under the hose guard near the boom.
• Remove the Tank Strap Tie Rod.
• Install the new Tank Strap Tie Rod in the same orientation as the old Tank Strap Tie Rod.
• Install a new flat washer and thread a new clinch nut onto the Tank Strap Tie Rod.
• Tighten the clinch nut onto the Tank Strap Tie Rod until the tank strap firmly supports the water tank without crushing the plastic water tank. When properly tightened the tank strap should move +/- 1/8” when pushed and pulled by hand.
• Reinstall cushioned U-bolt(s), if applicable.
• Reinstall the yellow boom guard, if applicable.
• Remove the ratchet strap after confirming the proper tightness of the clinch nut.
Recall Remedy Service Bulletin
No. 152-01
8
Tank Retention – Method A:
Use Method A when replacing short tie rods (part #0001633): Attach the ratchet strap horizontally around the water tanks on the side of the truck where the rod needs to be replaced. Place the ratchet strap hooks onto the front of the debris body area and rear tailgate area (see red arrows below) and tighten the ratchet to secure the tank straps and tanks.
Tank Retention – Method B:
Use Method B when replacing long tie rods (part #0020053 or part #0001631): This method requires two ratchet straps. Attach a ratchet strap around the water tanks on the passenger and driver sides of the truck. Tighten the ratchets to secure the tank straps and tanks on both sides of the truck.
Passenger Side Driver Side
Recall Remedy Service Bulletin
No. 152-01
9
Notes:
• This bulletin does not imply warranty of any kind. All standard warranty considerations still apply.
• Labor compensation is limited to the serial numbers denoted within this document.
• Supplemental pages in this communication include images, additional information, and safety warnings.
Important Equipment Maintenance Safety Instructions:
To avoid death or serious injury from component failure, keep equipment in good operating condition by performing proper service, repairs, and maintenance.
Before Performing Service, Repairs & Maintenance on the Equipment:
• Wear safety glasses, protective gloves, and follow all safety procedures described in the product operator’s manual when performing service, repairs, and maintenance on the equipment.
• Securely place the debris body, tailgate, and boom in lowered position or securely block up with support props.
• Stop engine & PTO, engage parking brake, lower implement, allow all moving parts to stop and remove key before dismounting from truck.
• Allow all components to cool before servicing or performing maintenance. Avoid contact with hot hydraulic oil tanks, pumps, motors, valves, and hose connection surfaces underneath equipment.
Cancer and Reproductive Harm www.P65Warnings.ca.gov
Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. Wash Hands after handling.
Questions: Contact Technical Support at 1.800.837.9711 (press 4 & then 1) or service@superproducts.com
By: David Sattler
Title: Service Technician Representative
Recall Remedy Service Bulletin
No. 152-01
10
COMPLETION OF WORK FORM
To be filled out by the service provider.
I have followed the procedures given within SB-152-01 and certify:
Please initial one box below.
_____ All Tank Strap Tie Rods pass gauge test and visual inspection.
_____ I have replaced (1) or more non-conforming Tank Strap Tie Rods.
Super Product Serial Number: ____________________ Customer Name: ____________________________
Service Provider: _______________________________ Salesforce Case #: __________________________
Super Products Parts Invoice Number (Dealers only)_______________________________________________
Name (Print): _______________________________ Title: ____________________________________
Signature: _____________________________________ Date: ____________________________________
*Submit this page along with one of the Tie Rod Inspection Details Page, Mud Dog or Camel, to service@superproducts.com
Recall Remedy Service Bulletin
No. 152-01
11
Tie Rod Inspection Details: Mud Dog
Mud Dog 1600
Mud Dog 1200
Check the appropriate box(es) below to document any tie rods replaced and the reason why.
For Example: Did not pass gauge test, weld crack, inconsistent weld, etc.
____Tie Rod #1 Reason: ___________________________________________________________
____Tie Rod #2 Reason: ___________________________________________________________
____Tie Rod #3 Reason: ___________________________________________________________
____Tie Rod #4 Reason: ___________________________________________________________
____Tie Rod #5 Reason: ___________________________________________________________
Recall Remedy Service Bulletin
No. 152-01
12
Tie Rod Inspection Details: Camel
Camel 1200 Dump Body or Ejector
Camel 900
Check the appropriate box(es) below to document any tie rods replaced and the reason why.
For Example: Did not pass gauge test, weld crack, inconsistent weld, etc.
____Tie Rod #1 Reason: ___________________________________________________________
____Tie Rod #2 Reason: ___________________________________________________________
____Tie Rod #3 Reason: ___________________________________________________________
____Tie Rod #4 Reason: ___________________________________________________________
____Tie Rod #5 Reason: ___________________________________________________________
**************************************************************************************************************
130 W Boxhorn Drive, Mukwonago, WI 53149 ● 800.837.9711 ● www.superproducts.com
IMPORTANT SAFETY RECALL June 2, 2023 [NAME][ADDRESS] This notice applies to your Camel or Mud Dog vehicle(s), VIN(s): [VIN]Dear [CUSTOMER NAME], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Alamo Group has decided that a defect which relates to motor vehicle safety exists in certain Camel sewer cleaning vehicles and Mud Dog vacuum excavator vehicles manufactured by Super Products in 2014 – 2019, including in the Camel or Mud Dog vehicles with the VIN(s) shown above. As a result, Alamo Group is conducting this safety recall. We apologize for the inconvenience. We are committed to your safety and satisfaction with our products, and we request that you remedy your vehicle(s) promptly.
IMPORTANT
•Your Camel or Mud Dog vehicle is involved insafety recall 23V-256 to remedy tank tie rods whichsecure water tank straps.
•A remedy is available now.
•You should contact your local Super Products dealeror Super Products rental store to arrange for this freerepair to be completed on your vehicle. To locate aSuper Products dealer or rental store, please visithttps://www.superproducts.com/super-locator/ orscan the QR code below. If you have any questions,please contact Super Products Technical Support at1-800-837-9711.
130 W Boxhorn Drive, Mukwonago, WI 53149 ● 800.837.9711 ● www.superproducts.com
Why is this Camel or Mud Dog vehicle recalled?
The tank tie rod secures the water tank strap. If either the protrusion of the tank tie rod or the weld size is insufficient, the water tank strap may disengage causing it to fall from the side of the tank, increasing the risk of a motor vehicle crash or injury to individuals.
What will we do?
The corrective action is to inspect the tank tie rod protrusion and related welds and if necessary replace the tank tie rod with a tank tie rod with greater protrusion and a larger weld. This remedy will be performed free of charge. For Camel vehicles the repair takes about 1 hour to complete and for Mud Dog vehicles the repair takes about 1.5 hours to complete. Because of service scheduling requirements, it is likely that the dealer will need your Camel or Mud Dog vehicle for a period of time longer than this actual repair performance time.
What should you do?
Please call your local Super Products dealer or Super Products rental store to schedule your remedy appointment. For assistance in identifying your local Super Products dealer or Super Products rental store, please visit https://www.superproducts.com/super-locator/. If you have any questions, please contact Super Products Technical Support at 1-800-837-9711.
What if you no longer own this vehicle?
Please contact Super Products Technical Support at 1-800-837-9711, reference Recall 23V-256, and provide the VIN(s) of your vehicle(s) and report that you no longer own this vehicle. Please also report the identity of new owner, if known to you.
What if you have already paid for this repair?
If this condition was identified and remedied on an affected vehicle prior to this campaign, you may be eligible for reimbursement of the costs incurred for such remedy. Please contact Super Products Technical Support (at 1-800-837-9711) to pursue reimbursement.
Who should you contact if you have further questions or concerns?
Please contact the Super Products Technical Support (at 1-800-837-9711).
If, after contacting Super Products, you are still not satisfied we have done our best to remedy this defect without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. The NHTSA Campaign Number for this recall is 23V-256.
NHTSA regulations require that any vehicle lessor receiving a notice of a defect pertaining to any leased motor vehicle must forward the notice to the lessee within 10 days.
Thank you for your attention to this important matter.
Sincerely,
Randy Buening
President
Super Products LLC
**************************************************************************************************************
130 W Boxhorn Drive, Mukwonago, WI 53149 ● 800.837.9711 ● www.superproducts.com
May 26, 2023 [NAME][ADDRESS][ADDRESS]
To: All Super Products-affiliated Dealers
Subject: Notification of Safety Recall and Recall Remedy Instructions for 23V-256
Certain Super Products Camel and Mud Dog vehicles manufactured in 2014 – 2019
Tank Tie Rods
REASON FOR THIS SAFETY RECALL:
On April 7, 2023, Alamo Group Inc., filed a Defect Information Report with the National Highway Traffic Safety Administration (NHTSA) informing the agency that in Camel and Mud Dog vehicles manufactured by Super Products, there may not be sufficient tank tie rod protrusion or weld size where the tank tie rod connects to the water tank strap. If the tank tie rod does not have sufficient protrusion and sufficient weld size, the water tank strap may become disengaged and fall from the side of the water tank, increasing the risk of a motor vehicle accident or injury to individuals.
AFFECTED VEHICLES:
Make and Model
Number of vehicles
Production Period
Super Products Camel and Mud Dog
542
April 8, 2014 – August 1, 2019
REMEDY:
Remedy parts are available now. Dealers will inspect the rod protrusion and weld size with a proprietary tool that may be ordered from Super Products. The attached service procedure provides instructions for ordering the proprietary tool. If tank tie rod protrusion or weld size is insufficient, dealers will replace the tank tie rod and water tank strap in accordance with attached service procedure. This remedy will allow for proper rod protrusion and weld size. This inspection and service must be performed on all affected vehicles at no charge to the vehicle owner. Attached please find the proprietary tool and service procedure for completing this repair. For Camel vehicles the repair takes about 1 hour to complete, for Mud Dog vehicles the repair takes about 1.5 hours to complete.
REIMBURSEMENT:
Alamo Group will reimburse dealers for performing this remedy.
OWNER LETTER MAILING DATE:
Alamo Group will notify owners of this safety recall by letter mailed on or before June 6, 2023.
130 W Boxhorn Drive, Mukwonago, WI 53149 ● 800.837.9711 ● www.superproducts.com
CUSTOMER CONTACTS:
Dealers should repair any Camel and Mud Dog vehicles covered by this safety recall that arrives at their dealerships, whether or not the owner has received a safety recall letter. Super Products Technical Support (at 1-800-837-9711), is available to support you in executing a customer-friendly process for remedying these vehicles.
VEHICLES IN DEALER INVENTORY:
Dealers may have covered Camel or Mud Dog vehicles in their inventory. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect is remedied. Violation of this requirement by a dealer could result in a civil penalty against the dealer. Accordingly, you must remedy any covered Camel or Mud Dog vehicles in your new or pre-owned vehicle inventory before delivery.
In addition, we request that you remedy before delivery into commerce under a sale or lease any covered pre-owned Camel or Mud Dog vehicles in your inventory.
QUESTIONS & ASSISTANCE:
For questions and assistance, including help in identifying whether any vehicles in your inventory are covered by this safety recall, please contact Super Products Technical Support (at 1-800-837-9711).
Thank you for your attention to this important matter.
Sincerely,
Randy Buening
President
Super Products LLC
Attachment: Service Procedure
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-256
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Alamo Group Inc. APR 07, 2023 NHTSA Recall No. : 23V-256 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Alamo Group Inc.
Address : 1627 East Walnut St
Seguin TX 78155
Company phone : (830) 379-1480
Population :
Number of potentially involved : 563 Estimated percentage with defect : 30 %
Vehicle Information : Vehicle 1 : 2014-2019 Super Products Camel and Mud Dog Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recall population has been determined based on examination of manufacturing and quality control processes for certain tank tie rod components in the identified Camel and Mud Dog models above. The vehicles in the recall population differ from other vehicles in that the tank tie rods in the recalled Camel and Mud Dog vehicles do not have sufficient rod penetration or weld size with the tabbed washer that connect the tank tie rod to the water tank strap.
Production Dates : APR 08, 2014 – AUG 01, 2019 VIN Range 1 : Begin : 1FVHG3CY9EHEZ2516 End : 1NPCX7EX0LD654610 ✔ Not sequential Description of Defect :
Description of the Defect : As a result of insufficient rod penetration and weld size, the tank strap tie rod could disengage from the square tabbed washer which connects the tie rod to the top of the tank water strap.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A tank strap tie rod disengaged from the tabbed washer could lead to the
water tank strap falling down from the top of the vehicle while the vehicle is in motion, increasing the risk of a crash.
Description of the Cause : The rod penetration through the washer and weld size of the tank tie rod at that attachment point that were received from a vendor were not sufficient to keep the tank tie rod and water tank strap secure. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-256 Page 2 Involved Components : Component Name 1 : Tank tie rods
Component Description : Tank tie rods that secure the water tank strap to the side of the water tank. Component Part Number : 0001631,001633,0020053 Supplier Identification : Component Manufacturer
Name : Fabri-Tech, Inc.
Address : 225 N. Janacek Rd.
Brookfield Wisconsin 53045 Country : United States Chronology :
In May 2018, Super Products was notified by a customer that a tank strap tie rod had disengaged from the top of a Mud Dog vehicle, and the water tank strap had fallen down. In July 2019, Super Products received a similar report from a customer for a Camel vehicle. The Mud Dog and the Camel are the only two Super Product models that use this tank tie rod part. Super Products instituted a design change on August 1, 2019, to increase rod penetration and weld size for the tank strap tie rod on both models. Between January 2020 and June 2022, Super Products learned of 4 more incidents of tank strap tie rod weld failures for the affected vehicle population. The last of these incidents occurred in May 2022 while the Camel vehicle was operating on a public road and the tank strap fell and came into contact with the back window of another vehicle. This caused property damage to the other vehicle, but no accident or injury. After the May 2022 incident, Super Products conducted metallurgical tests on the tank tie rod and the connected square tabbed washer to confirm the cause as insufficient rod penetration and weld size. Super Products then examined other Camel and Mud Dog vehicles that were manufactured around the same time period as the 6 reported cases. Super Products examined 129 additional tank tie rods on 32 vehicles. As a result of the investigation, one additional vehicle was identified on which the tank tie rod had been replaced with a threaded rod, but Super Products could not confirm if the original tank tie rod had disengaged before the repair with the threaded rod was made. Also, through the course of the investigation, Super Products discovered cracked welds on 9 tank tie rods, but none of the rods were disengaged. All 9 cracked tank tie rods were replaced. In October 2022, during the course of the investigation a customer reported another disengaged tank tie rod. On March 31, 2023, Alamo decided to declare a voluntary safety recall to remedy this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-256
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Super Products will provide dealers with proprietary tool and instructions
to examine rod penetration, weld size, and any weld cracks on the tank tie rods and instructions to order new tank tie rods and instructions for their installation if necessary.
Affected vehicle owners will be notified by first class mail. Affected vehicle owners will be directed to take the vehicle to an authorized dealer or Super Products rental store to have the remedy performed free of charge. If this condition was identified and remedied on an affected vehicle prior to this campaign, Super Products will reimburse owners who have incurred the cost of such remedy.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedy provides for a process to determine if there is sufficient rod penetration and weld size, and if the rod penetration is not sufficient, instructions on how to order replacement tank tie rods and install such rods. Such installation will include greater rod penetration and a larger weld size than in the recalled component.
As of August 1, 2019, Super Products has used a different design with greater rod penetration and weld size for all subsequently manufactured Camel and Mud Dog vehicles. Recall Schedule :
Description of Recall Schedule : Super Products will notify all affected owners and dealers of Camel and
Mud Dog vehicles by owner letters sent via USPS within 60 days.
Planned Dealer Notification Date : JUN 06, 2023 – JUN 06, 2023
Planned Owner Notification Date : JUN 06, 2023 – JUN 06, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-256
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Alamo Group Inc. MAY 03, 2023 NHTSA Recall No. : 23V-256 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Alamo Group Inc.
Address : 1627 East Walnut St
Seguin TX 78155
Company phone : (830) 379-1480
Population :
Number of potentially involved : 542 Estimated percentage with defect : 30 %
Vehicle Information : Vehicle 1 : 2014-2019 Super Products Camel and Mud Dog Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recall population has been determined based on examination of manufacturing and quality control processes for certain tank tie rod components in the identified Camel and Mud Dog models above. The vehicles in the recall population differ from other vehicles in that the tank tie rods in the recalled Camel and Mud Dog vehicles do not have sufficient rod penetration or weld size with the tabbed washer that connect the tank tie rod to the water tank strap.
Production Dates : APR 08, 2014 – AUG 01, 2019 VIN Range 1 : Begin : 1FVHG3CY9EHEZ2516 End : 1NPCX7EX0LD654610 ✔ Not sequential Description of Defect :
Description of the Defect : As a result of insufficient rod penetration and weld size, the tank strap tie rod could disengage from the square tabbed washer which connects the tie rod to the top of the tank water strap.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A tank strap tie rod disengaged from the tabbed washer could lead to the
water tank strap falling down from the top of the vehicle while the vehicle is in motion, increasing the risk of a crash.
Description of the Cause : The rod penetration through the washer and weld size of the tank tie rod at that attachment point that were received from a vendor were not sufficient to keep the tank tie rod and water tank strap secure. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-256 Page 2 Involved Components : Component Name 1 : Tank tie rods
Component Description : Tank tie rods that secure the water tank strap to the side of the water tank. Component Part Number : 0001631,001633,0020053 Supplier Identification : Component Manufacturer
Name : Fabri-Tech, Inc.
Address : 225 N. Janacek Rd.
Brookfield Wisconsin 53045 Country : United States Chronology :
In May 2018, Super Products was notified by a customer that a tank strap tie rod had disengaged from the top of a Mud Dog vehicle, and the water tank strap had fallen down. In July 2019, Super Products received a similar report from a customer for a Camel vehicle. The Mud Dog and the Camel are the only two Super Product models that use this tank tie rod part. Super Products instituted a design change on August 1, 2019, to increase rod penetration and weld size for the tank strap tie rod on both models. Between January 2020 and June 2022, Super Products learned of 4 more incidents of tank strap tie rod weld failures for the affected vehicle population. The last of these incidents occurred in May 2022 while the Camel vehicle was operating on a public road and the tank strap fell and came into contact with the back window of another vehicle. This caused property damage to the other vehicle, but no accident or injury. After the May 2022 incident, Super Products conducted metallurgical tests on the tank tie rod and the connected square tabbed washer to confirm the cause as insufficient rod penetration and weld size. Super Products then examined other Camel and Mud Dog vehicles that were manufactured around the same time period as the 6 reported cases. Super Products examined 129 additional tank tie rods on 32 vehicles. As a result of the investigation, one additional vehicle was identified on which the tank tie rod had been replaced with a threaded rod, but Super Products could not confirm if the original tank tie rod had disengaged before the repair with the threaded rod was made. Also, through the course of the investigation, Super Products discovered cracked welds on 9 tank tie rods, but none of the rods were disengaged. All 9 cracked tank tie rods were replaced. In October 2022, during the course of the investigation a customer reported another disengaged tank tie rod. On March 31, 2023, Alamo decided to declare a voluntary safety recall to remedy this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-256
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Super Products will provide dealers with proprietary tool and instructions
to examine rod penetration, weld size, and any weld cracks on the tank tie rods and instructions to order new tank tie rods and instructions for their installation if necessary.
Affected vehicle owners will be notified by first class mail. Affected vehicle owners will be directed to take the vehicle to an authorized dealer or Super Products rental store to have the remedy performed free of charge. If this condition was identified and remedied on an affected vehicle prior to this campaign, Super Products will reimburse owners who have incurred the cost of such remedy.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedy provides for a process to determine if there is sufficient rod penetration and weld size, and if the rod penetration is not sufficient, instructions on how to order replacement tank tie rods and install such rods. Such installation will include greater rod penetration and a larger weld size than in the recalled component.
As of August 1, 2019, Super Products has used a different design with greater rod penetration and weld size for all subsequently manufactured Camel and Mud Dog vehicles. Recall Schedule :
Description of Recall Schedule : Super Products will notify all affected owners and dealers of Camel and
Mud Dog vehicles by owner letters sent via USPS within 60 days.
Planned Dealer Notification Date : JUN 06, 2023 – JUN 06, 2023
Planned Owner Notification Date : JUN 06, 2023 – JUN 06, 2023
* NR – Not Reported
SEOCONTENT-END