SRV-RCL-23-002 Passenger Foot Pegs May Break – 2023 Ducati Diavel V4 Motorcycles

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April 6, 2023 NHTSA CAMPAIGN NUMBER: 23V250000

Passenger Foot Pegs May Break

A broken foot peg can cause the passenger to suddenly lose their foot support, increasing the risk of crash or injury.

 

NHTSA Campaign Number: 23V250

Manufacturer Ducati North America

Components STRUCTURE

Potential Number of Units Affected 145

 

Summary

Ducati North America (Ducati) is recalling certain 2023 Diavel V4 motorcycles. The right and/or left side passenger foot pegs may break while mounting or riding the motorcycle.

 

Remedy

Dealers will inspect and if necessary, replace the right and/or left side passenger foot pegs, free of charge. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-23-002.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Ducati Recalls

 


CR249 – Check and Possibly Replace Passenger Foot Pegs

Diavel V4 Model Year 2023 (all versions)

Safety Recall Campaign SRV-RCL-23-002

As indicated in the previous communication published with Service Bulletin SRV-SRB-23-023; due to a potential defect in the production process on the part of the supplier of passenger foot pegs for the Diavel V4 model, it is necessary to proceed with the inspection and possible replacement of the components identified with batch “K22”, which was found to be non-compliant.

In fact, it could happen that passenger foot pegs belonging to batch “K22” break at the rotation bushing.

For this reason, on the motorcycles covered by this campaign, it is necessary to check the batch stamping on the inside of both the right and left passenger foot pegs. If “K22” is present on one or both passenger foot pegs, they are non-compliant and must be replaced according to the instructions in the following Service Bulletin.

As it is not known exactly where the passenger foot pegs belonging to the “K22” batch have been installed, a motorcycle involved in CR may require the replacement of none, both or only one passenger foot peg (right or left).

 

If one or both passenger foot pegs belonging to the K22 batch are identified on a motorcycle, a photo of each non-conforming part showing K22 must be attached to the warranty claim to certify the exact need for replacement as required for reimbursement from the supplier.

 

  1. Position the motorcycle on a rear paddock stand.

 

NOTE

The following instruction is carried out for the right-hand passenger foot peg. If necessary, repeat the same operations on the left passenger foot peg.

 

  1. Loosen the M16 bolt (2) and remove the right passenger foot peg (1).

 

WARNING

When removing the passenger foot peg, pay particular attention to the 2 balls (3) and 2 springs (6) inside the foot peg holder. Recover the washer (4).

 

  1. Recover the 2 O-rings (5) from the removed passenger foot peg.

Position them in the appropriate seats of the new passenger foot peg (A) with a suitable grease.

 

  1. Apply grease to the balls (3) and position them in the appropriate seats of the passenger foot peg.

Position the washer (4) on the passenger foot peg (A). Insert the passenger foot peg (A) into the passenger foot peg holder.

 

  1. Apply grease to the surface of the pivot bolt (2) and tighten it to a torque of 30 Nm ± 10%.

 

  1. Test the correct function of the replaced passenger foot peg.

 

  1. Remove the motorcycle from the rear paddock stand.

 

  1. Passenger foot pegs belonging to the non-compliant K22 batch that have been removed from the motorcycle must be scrapped by you and their use is prohibited.

 

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Chronology :

On March 27, 2023 Ducati has received a non-US report from the field, not from USA, about a left side passenger foot peg breaking during extension/unfolding, during the pre-delivery inspection and therefore before the delivery of the motorcycle to the final Customer.

Ducati immediately started and internal investigation with the supplier’s support.
The investigation’s findings revealed a specific batch of right and/or left side passenger foot pegs, identified with code “K22”, potentially compromised by a forging defect.

Ducati has identified the motorcycles that could have been equipped with the “K22” batch number right and left side passenger foot pegs.

Ducati has never received any reports of crash or injuries.

On April 06, 2023 Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population.

At the date of this 573 submission, April 06, 2023, the entire affected USA bike population is still in the Ducati network,; no bikes are delivered to final customers.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
DUCATI DIAVEL 2023

 


8 Associated Documents

Recall Acknowledgement

RCAK-23V250-8996.pdf 645.239KB

 


Safety Bulletin

RCSB-23V250-1743.pdf 638.409KB

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Defect Notice 573 Report

RCLRPT-23V250-1690.PDF 215.878KB

 


Recall 573 Report – 4/26/23

RCLRPT-23V250-8463.PDF 215.879KB

 


Recall Quarterly Report #1, 2023-2

RCLQRT-23V250-6557.PDF 211.129KB

 


Recall Quarterly Report #2, 2023-3

RCLQRT-23V250-5256.PDF 211.362KB

 


Recall Quarterly Report #3, 2023-4

RCLQRT-23V250-8067.PDF 211.451KB

 


Recall Quarterly Report #4, 2024-1

RCLQRT-23V250-5412.PDF 211.551KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V250&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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