Missing Wiring Protection May Cause Fire – 2023 Prevost X3-45 VIP Entertainer Motor Coaches

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Writer: mg
SAFETY
RECALL
SR23-14
DATE :
May 2023
SECTION : 06 ELECTRICAL
SUBJECT:
Power Cable Missing Grommet
First Release
04-03-2023
APPLICATION
NOTICE TO SERVICE CENTERS
Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website.
Model
VIN
X3-45 VIP commercial use
Model Year: 2023
2PCCS3496PC736879, 2PCCS3492PC736880, 2PCCS3494PC736881, 2PCCS349XPC736884
This Safety Recall does not necessarily apply to all the above-mentioned vehicles. Some vehicles may also have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned.
DESCRIPTION
On vehicles affected by this recall, electrical power distribution cables routed through a metallic panel are not protected by a grommet. The wiring conductor insulation could become damaged by chafing on the edges of the panel, potentially causing a short-circuit.
MATERIAL
Order Kit SR23-14 which contains the following parts:
Part No.
Description
Qty
069464
PROTECTOR FOR CABLE PASSAGE
1
504016
CABLE TIE, NYLON BLK (LIGHT-HEAVY)
6
504637
CABLE TIE, NYLON BLK (STD)
6
SR23-14
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Writer: mg
Other material that may be required:
Part No.
Description
Qty
680066
GLUE CYANO. ADBOND 5014S, 25 GR.
As Req.
564099
CLOTH TAPE, PROTECT. 150ªC – BLACK
As Req.
NOTE
Material can be obtained through regular channels.
SAFETY PRECAUTIONS
• Eye protection should always be worn when working in a shop.
• Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following:
Safety First!
PROCEDURE
DANGER
Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position.
Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy.
SR23-14
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Writer: mg
1. Locate the missing grommet location in the rear electrical compartment.
• Open the vehicle curb side engine door.
• Open the rear electrical compartment (next to the batteries).
• In the compartment, the missing grommet must be installed in the cable pass through hole located at the top right corner of the compartment (hidden behind the battery equalizer).
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Writer: mg
2. Cut all the cable ties holding the power cables passing through the hole.
3. Make sure that the cables insulation is not damaged.
• If damage is noticed, replace the cable(s) before installing the grommet (do not repair power cable(s)).
4. Cut the supplied 069464 cable protector (grommet).
• Slice the grommet with a slant cut to allow the insertion of the cables.
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Writer: mg
5. Install the grommet in the electrical compartment.
• Pass the cables one by one in the sliced cable protector.
• Slide the cable protector in the wall opening.
• Place the slanted cut at -/+ 75deg from top (to clear the installed T-mount).
6. Solidify the cable protector installation.
• Put a few drop of 680066 glue (or equivalent super glue) to “weld” the slanted cut of the cable protector.
• Add some 564099 cloth tape over the re-glued cut area as shown.
7. Secure the power cables.
• Re-attach the power cables using the supplied 504016 & 504637 cable ties, make sure the cables are secure that there is no contact sharp edges.
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PARTS DISPOSITION
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and 1/2 hour (0.5 of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR23-14 “.
Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301.
OTHER
VBC Bulletin
N/A
Access all our Service Bulletins on http://techpub.prevostcar.com/en/
or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail.
Fail Code 06.15
Defect Code
09
Syst.Cond
R
Causal Part
069464
Writer: mg
VEHICLE SERIAL NUMBER:
PERFORMED BY
OWNER/OPERATOR
We hereby certify that Safety Recall Instructions with regard to Safety Recall SR23-14 have been performed.
Name:
Name:
Addr:
Addr:
Phone:
Phone:
Fax:
Fax:
Signature :
Signature :
Date:
Date:
If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender.
NEW OWNER:
BUSINESS:
ADDRESS (including County):
TELEPHONE:
FAX:
Please return this completed document with your A.F.A. form
Safety Recall
Certification Sheet
(Ref: SR23-14 )

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US recall notif letter
PREVOST SAFETY RECALL SR23-14
NHTSA SAFETY RECALL # 23V-246
May 2023
«customer» SR23-14
«add» «po»
«city», «st» «zip»
USA
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see VIN list below.
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2023 X3-45 VIP Entertainer vehicles.
DEFECT DESCRIPTION
On certain vehicles, electrical power distribution cables routed through a metallic panel were not protected by a grommet. The wiring conductor insulation could become damaged by chafing on the edges of the panel, potentially causing a short-circuit which could increase the risk of a fire.
SAFETY RISK
A fire increases the risk of injury to vehicle occupants and persons around the vehicle. A fire may also require a passenger evacuation in traffic and other potential hazards, which increases the risk of injury.
IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE
There is no warning with this issue.
US recall notif letter
REMEDY PROGRAM
Prevost has released a repair procedure to remedy the affected vehicle population with a replacement grommet. The service and required parts will be provided free of charge.
According to our records, you are the registered owner of the following vehicles involved in this safety recall SR23-14 :
«VIN1»
«VIN2»
«VIN3»
«VIN4»
WHAT YOU NEED TO DO
In addition to the Safety Recall, Prevost issued a “Do Not Drive Warning” for this defect until the vehicles are remedied.
Please contact your nearest Prevost Customer Support Manager and refer to Safety Recall SR23-14 to confirm the status of your vehicle & instruct you of the next steps required to have it serviced.
You will find your Customer Support Manager at this address:
https://prevostcar.com/contact/contact-your-team
Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR23-14 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/
The time to inspect and repair your vehicle if required is approximately half an hour (0.5h).
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.
PRE-NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
US recall notif letter
REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES
When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page https://prevostcar.com/contact/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.warranty@volvo.com
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:
https://prevostcar.com/contact/parts-service-center
COMPLAINTS
You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov
We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-246
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. APR 06, 2023 NHTSA Recall No. : 23V-246 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plains NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Prevost X3-45 VIP Entertainer Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a production issue. The concerned vehicles are certain MY2023 Prevost X3-45 VIP Entertainer vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they are the only X3-45 VIP Entertainer potentially delivered without a grommet to protect the electrical cables. A total of 3 MY2023 Prevost X3-45 VIP Entertainer vehicles are affected by the recall.
Production Dates : FEB 09, 2023 – FEB 15, 2023
VIN Range 1 : Begin : End : Not sequential Description of Defect :
Description of the Defect : On certain vehicles, electrical power distribution cables routed through a metallic panel were not protected by a grommet. The wiring conductor insulation could become damaged by chafing on the edges of the panel, potentially causing a short-circuit which could increase the risk of a fire.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A fire increases the risk of injury to vehicle occupants and persons around the vehicle. A fire may also require a passenger evacuation in traffic and other potential hazards, which increases the risk of injury. In addition to the Safety Recall, Prevost issued a “Do Not Drive Warning” for
this defect until the vehicles are remedied. Part 573 Safety Recall Report 23V-246 Page 2 Prevost has not received any reports of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
Description of the Cause : During the vehicle manufacturing, Prevost assembly line workers did not install grommets on certain vehicles (production issue). Identification of Any Warning
that can Occur : There is no warning with this issue. Involved Components : Component Name 1 : Grommet
Component Description : Protection for cable feed through Component Part Number : 069464 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-03-23 Issue identified in production during the final verification at the end of the assembly line. 2023-03-23 Internal Prevost investigation was opened to identify the root cause and to determine if vehicles were delivered with this issue. 2023-03-30 Delivery Stop was issued to stop the delivery of new vehicles until the investigation is completed and corrective actions are implemented. 2023-03-31 Case was presented on Volvo PSWG. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination. 2023-03-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-246
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
2023-03-31 Prevost communicated with all potentially affected vehicle owners to advise them not to drive their vehicles until they are remedied. 2023-03-03 Case was presented to Volvo PSC. It was concluded that there was a safety related defect, and that a recall combined with a “Do Not Drive Warning” are needed. 2023-04-06 Safety Recall report submitted to authorities. No warranty claims related to this issue. No field reports, incidents, accidents, injury, or fatality were reported.
Description of Remedy :
Description of Remedy Program : Prevost will inspect all concerned vehicles and, if required, install the
missing grommet. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The issue concerns a component that was not installed on certain vehicles during manufacturing. After the remedy, the missing grommet will be installed on all vehicles.
The recall condition was corrected in production on March 31, 2023, when an internal campaign was launched. All vehicles are corrected prior to delivery. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
On March 31, 2023, Prevost communicated with all potentially affected vehicle owners to advise them not to drive their vehicles until they are remedied.
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-246
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. APR 28, 2023 NHTSA Recall No. : 23V-246 Manufacturer Recall No. : SR23-14 Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plains NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Prevost X3-45 VIP Entertainer Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a production issue. The concerned vehicles are certain MY2023 Prevost X3-45 VIP Entertainer vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they are the only X3-45 VIP Entertainer potentially delivered without a grommet to protect the electrical cables. A total of 3 MY2023 Prevost X3-45 VIP Entertainer vehicles are affected by the recall.
Production Dates : FEB 09, 2023 – FEB 15, 2023
VIN Range 1 : Begin : 2PCCS3496PC736879 End : 2PCCS3494PC736881 Not sequential Description of Defect :
Description of the Defect : On certain vehicles, electrical power distribution cables routed through a metallic panel were not protected by a grommet. The wiring conductor insulation could become damaged by chafing on the edges of the panel, potentially causing a short-circuit which could increase the risk of a fire.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A fire increases the risk of injury to vehicle occupants and persons around the vehicle. A fire may also require a passenger evacuation in traffic and other potential hazards, which increases the risk of injury. In addition to the Safety Recall, Prevost issued a “Do Not Drive Warning” for
this defect until the vehicles are remedied. Part 573 Safety Recall Report 23V-246 Page 2 Prevost has not received any reports of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
Description of the Cause : During the vehicle manufacturing, Prevost assembly line workers did not install grommets on certain vehicles (production issue). Identification of Any Warning
that can Occur : There is no warning with this issue. Involved Components : Component Name 1 : Grommet
Component Description : Protection for cable feed through Component Part Number : 069464 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-03-23 Issue identified in production during the final verification at the end of the assembly line. 2023-03-23 Internal Prevost investigation was opened to identify the root cause and to determine if vehicles were delivered with this issue. 2023-03-30 Delivery Stop was issued to stop the delivery of new vehicles until the investigation is completed and corrective actions are implemented. 2023-03-31 Case was presented on Volvo PSWG. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination. 2023-03-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-246
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
2023-03-31 Prevost communicated with all potentially affected vehicle owners to advise them not to drive their vehicles until they are remedied. 2023-03-03 Case was presented to Volvo PSC. It was concluded that there was a safety related defect, and that a recall combined with a “Do Not Drive Warning” are needed. 2023-04-06 Safety Recall report submitted to authorities. No warranty claims related to this issue. No field reports, incidents, accidents, injury, or fatality were reported.
Description of Remedy :
Description of Remedy Program : Prevost will inspect all concerned vehicles and, if required, install the
missing grommet. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The issue concerns a component that was not installed on certain vehicles during manufacturing. After the remedy, the missing grommet will be installed on all vehicles.
The recall condition was corrected in production on March 31, 2023, when an internal campaign was launched. All vehicles are corrected prior to delivery. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
On March 31, 2023, Prevost communicated with all potentially affected vehicle owners to advise them not to drive their vehicles until they are remedied.
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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