FL969 Windshield Wipers May Fail – 2020-2022 Freightliner & FCCC

SEOCONTENT-START

DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Information Report
(Section 573.6)
FL969
Date of Submission: April 4th, 2023 (Amended April 7th, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Freightliner
108SD
2021
2022
2/3/2020
9/1/2021
Freightliner
114SD
2021
2022
2/3/2020
9/1/2021
Freightliner
M2106
2020
2022
2/3/2020
9/1/2021
Freightliner
M2112
2021
2022
2/3/2020
9/1/2021
Freightliner
SPORT M2106
2021
2022
12/21/2020
6/22/2021
Freightliner
SPORT M2112
2021
2021
7/1/2020
7/22/2021
Freightliner Custom Chassis
S2C 106CAB
2021
2022
2/1/2020
8/23/2021
Freightliner Custom Chassis
S2G CAB/CHAS
2020
2022
2/10/2020
8/24/2021
Freightliner Custom Chassis
S2RV 106CAB
2020
2022
2/3/2020
9/1/2021
Descriptive Information:
Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Number potentially involved: 54,375 vehicles
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022, Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
Describe the safety risk:
On the affected vehicles, the spline teeth in the windshield wiper arm may wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Identify any warning which can precede or occur:
If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
If applicable, identify the manufacture of the defective or noncompliant component.:
Trico Products Headquarters
3255 West Hamlin Road
Rochester Hills, MI 48309
United States
(248) 371-1700
Involved Components
Component Name: Arm – Windshield Wiper
Component Description: Wiper Arm
Component Part Number: A22-78786-000, A22-78786-001, A22-75736-000, A22-75736-001, A22-74082-000, A22-74082-001
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926. Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Windshield wiper arms and linkage parts will be inspected and replaced as needed. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 6/4/2023
Planned Dealer Notification End Date: 6/4/2023
Planned Owner Notification Begin Date: 6/4/2023
Planned Owner Notification End Date: 6/4/2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL969
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Information Report
(Section 573.6)
FL969
Date of Submission: April 4th, 2023
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Freightliner
108SD
2021
2022
2/3/2020
9/1/2021
Freightliner
114SD
2021
2022
2/3/2020
9/1/2021
Freightliner
M2106
2020
2022
2/3/2020
9/1/2021
Freightliner
M2112
2021
2022
2/3/2020
9/1/2021
Freightliner
SPORT M2106
2021
2022
12/21/2020
6/22/2021
Freightliner
SPORT M2112
2021
2021
7/1/2020
7/22/2021
Freightliner Custom Chassis
S2C 106CAB
2021
2022
2/1/2020
8/23/2021
Freightliner Custom Chassis
S2G CAB/CHAS
2020
2022
2/10/2020
8/24/2021
Freightliner Custom Chassis
S2RV 106CAB
2020
2022
2/3/2020
9/1/2021
Descriptive Information:
Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Number potentially involved: 54,375 vehicles
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022, Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
Describe the safety risk:
On the affected vehicles, the spline teeth in the windshield wiper arm may wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Identify any warning which can precede or occur:
If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
If applicable, identify the manufacture of the defective or noncompliant component.:
Trico Products Headquarters
3255 West Hamlin Road
Rochester Hills, MI 48309
(248) 371-1700
Involved Components
Component Name: Arm – Windshield Wiper
Component Description: Wiper Arm
Component Part Number: A22-78786-000, A22-78786-001, A22-75736-000, A22-75736-001, A22-74082-000, A22-74082-001
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926. Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 5/23/2023
Planned Dealer Notification End Date: 5/23/2023
Planned Owner Notification Begin Date: 5/23/2023
Planned Owner Notification End Date: 5/23/2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL969
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Information Report
(Section 573.6)
FL969
Date of Submission: April 4th, 2023 (Amended May 18th, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Freightliner
108SD
2021
2022
2/3/2020
9/1/2021
Freightliner
114SD
2021
2022
2/3/2020
9/1/2021
Freightliner
Business Class M2
2020
2022
2/3/2020
9/1/2021
Freightliner Custom Chassis
Shuttle Chassis
2020
2022
2/01/2020
8/12/2021
Freightliner Custom Chassis
Business Class M2
2020
2022
2/10/2020
8/24/2021
Freightliner Custom Chassis
S2 RV Chassis
2020
2022
2/3/2020
9/1/2021
Descriptive Information:
Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Number potentially involved: 57,504 vehicles
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner Business Class M22020 – 2022, Freightliner Custom Chassis vehicles Shuttle Chassis2020-2022, Freightliner Custom Chassis vehicles Business Class M2 2020 – 2022, Freightliner Custom Chassis vehicles S2RV Chassis 2020 – 2022.
Describe the safety risk:
On the affected vehicles, the spline teeth in the windshield wiper arm may wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Identify any warning which can precede or occur:
If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
If applicable, identify the manufacture of the defective or noncompliant component.:
Trico Products Headquarters
3255 West Hamlin Road
Rochester Hills, MI 48309
United States
(248) 371-1700
Involved Components
Component Name: Arm – Windshield Wiper
Component Description: Wiper Arm
Component Part Number: A22-78786-000, A22-78786-001, A22-75736-000, A22-75736-001, A22-74082-000, A22-74082-001
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926. Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today. On May 18, 2023 DTNA amended the Defect Information Report to indicate a slight reduction in population due to nine vehicles being still in the possession of the manufacturer, to consolidate the model listing (to facilitate reading comprehension with no substantive changes to the models listed), and to update the remedy.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Inspect the date code on the windshield wiper arms and replace as needed. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 6/4/2023
Planned Dealer Notification End Date: 6/4/2023
Planned Owner Notification Begin Date: 6/4/2023
Planned Owner Notification End Date: 6/4/2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL969
DTNA Representative;
Tiffani Torgeson
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Information Report
(Section 573.6)
FL969
Date of Submission: April 4th, 2023 (Amended May 5th, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Freightliner
108SD
2021
2022
2/3/2020
9/1/2021
Freightliner
114SD
2021
2022
2/3/2020
9/1/2021
Freightliner
M2106
2020
2022
2/3/2020
9/1/2021
Freightliner
M2112
2021
2022
2/3/2020
9/1/2021
Freightliner
SPORT M2106
2021
2022
12/21/2020
6/22/2021
Freightliner
SPORT M2112
2021
2021
7/1/2020
7/22/2021
Freightliner Custom Chassis
S2C 106CAB
2021
2022
2/1/2020
8/12/2021
Freightliner Custom Chassis
S2G CAB/CHAS
2020
2022
2/10/2020
8/24/2021
Freightliner Custom Chassis
S2RV 106CAB
2020
2022
2/3/2020
9/1/2021
Descriptive Information:
Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Number potentially involved: 57,513 vehicles
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022, Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
Describe the safety risk:
On the affected vehicles, the spline teeth in the windshield wiper arm may wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Identify any warning which can precede or occur:
If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
If applicable, identify the manufacture of the defective or noncompliant component.:
Trico Products Headquarters
3255 West Hamlin Road
Rochester Hills, MI 48309
United States
(248) 371-1700
Involved Components
Component Name: Arm – Windshield Wiper
Component Description: Wiper Arm
Component Part Number: A22-78786-000, A22-78786-001, A22-75736-000, A22-75736-001, A22-74082-000, A22-74082-001
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926. Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Windshield wiper arms and linkage parts will be inspected and replaced as needed. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 6/4/2023
Planned Dealer Notification End Date: 6/4/2023
Planned Owner Notification Begin Date: 6/4/2023
Planned Owner Notification End Date: 6/4/2023
Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No
Manufacturer’s identification code for this recall (if applicable): FL969
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs

**************************************************************************************************************

Daimler Truck
North America LLC
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN list.
May 2023
FL969A-D
NHTSA #23V-237
Subject: Windshield Wiper Arms
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation (FCCC) has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2022 Freightliner 108SD, 114SD and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV chassis. See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
Freightliner
108SD
2021
2022
February 3, 2020
September 1, 2021
Freightliner
114SD
2021
2022
February 3, 2020
September 1, 2021
Freightliner
Business Class M2
2020
2022
February 3, 2020
September 1, 2021
FCCC
Shuttle Chassis
2020
2022
February 1, 2020
August 12, 2021
FCCC
Business Class M2
2020
2022
February 10, 2020
August 24, 2021
FCCC
S2RV Chassis
2020
2022
February 3, 2020
September 1, 2021
On the affected vehicles, the spline teeth in the windshield wiper arms may wear and break. This can cause the wipers to fail, reducing the driver’s visibility, and increasing the risk of crash.
A Daimler Truck North America authorized service facility will inspect the date code on the windshield wiper arms and replace the wiper arms as needed. The Recall will take approximately one half hour and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand.
You may also confirm your vehicle’s involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Daimler Truck
North America LLC
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Daimler Truck North America LLC
10BREF #:
1BICI23-022
11BEffective:
2B06/7/2023
12BRelease:
3B06/16/2023
0BSUBJECT:
7BFL969 – Revised Bulletin
This letter is to inform you that a revised bulletin for Recall FL969 ~ Windshield Wiper Arms is available on DTNAPortal. Please print and use the revised bulletin for all work under FL969 from this point forward.
REVISION: The labor table has been updated with the correct SRTs.
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC link on DTNAPortal.
13BRÉF #:
4BICI23-022
14BEffectif:
5B06/7/2023
15BDiffusion:
6B06/16/2023
8BOBJET:
9BFL969 – Bulletin révisé
La présente vise à vous informer qu’un bulletin révisé pour le rappel FL969 ~ Bras d’essuie-glace est disponible sur DTNAportal. Veuillez imprimer et utiliser le bulletin révisé pour tous les travaux effectués dans le cadre du FL969 à partir de maintenant.
RÉVISION: La table de travail a été mise à jour avec les SRT correctes.
Si vous avez des questions ou si vous avez besoin de plus amples renseignements, communiquez avec le Service des campagnes de garantie en envoyant une demande par le biais du lien WSC sur DTNAPortal.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect

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Campaign Part Reorder Notification FL969 Windshield Wiper Arms
11/14/2023 • Campaigns
Colleagues,
The DTNA Campaigns group, with the support of the Aftermarket Parts group and the DTNA Dealer Council,has initiated a
second proactive
campaign part order for DTNA Recall Campaign FL969. This action is toensure parts are available during customer service events (warranty repairs, service bulletin updates, customerrepairs, etc.), mitigating additional downtime for the customer.
These reinitialized order quantities are being generated based on the overall campaign open claim populationand the current dealer inventories of the customer’s registered dealer location.
Going forward, DTNA Campaigns will be using the Paragon and RIMpro systems to help manage dealer orderson campaigns and mitigate missed repair events on newly released campaigns.
For the FL969 recall campaign, this will result in the following order quantities being distributed to selecteddealerships:
Part Description
Part Number
Quantity
ARM-WINDSHIELD WIPER,M2,LH
A22-74082-000
3ea
ARM-WINDSHIELD WIPER,M2,RH
A22-74082-001
3ea
By continuing to proactively provide inventory to the network, DTNA is looking to cut customer downtime byhaving parts onsite to meet an unscheduled service event, increase campaign completion rates, and provide thecustomer with an overall enhanced level of CX!
If you have questions regarding this information, please contact the DTNA Campaigns Group at 503-745-7366,or email:
DTNA-WAR-Campaigns@daimlertruck.com
.
Thanks,
DTNA Campaigns

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 2
Daimler Truck North America LLC
REF #:
ICI23-018R
Effective:
06/01/2023
Release:
05/23/2023
(Revised: 08/01/2023)
SUBJECT:
Revised –Love’s Travel Stops Authorized Campaign Program
Revisions are in blue font.
This letter is to inform you that, per the 05/24/2023 joint memo from DTNA and the Dealer Council, DTNA will now allow Love Service Locations to perform select Recall and Field Service Campaigns
Recall campaigns address urgent safety and emission compliance issues. DTNA complies with U.S. and Canadian federal regulations and adheres to all requirements for recall campaign documentation, repair completion, reporting to federal agencies, etc. By adding recall repairs to the Love Service Agreement, regulatory compliance by sponsoring locations and customers is also required.
With approval from sponsoring locations, select Love Service locations are authorized to perform specific Freightliner Campaign repairs. Love Service locations may only do this work with the agreement of their sponsoring locations.
Love sponsoring locations are responsible for the management of this program (i.e., determining whether customer facilities are suitable and identifying the specific, DTNA-approved campaigns that a Love Service location can perform).
The following Recall Campaigns are approved for Love Service Centers:
.
Campaign Number
Campaign Name
Start Date
Open Vehicle Population
FL756
Brake Light Pressure Switch
4/7/2018
104,095
FL848
Mud Flap Reflective Tape
5/22/2020
30,371
FL855
Braking system Platform Single Modulator Valves
9/2/2020
22,730
FL863
Freightliner Brake Light Illumination
8/14/2020
4,924
FL872
Cascadia Bridgestone Steer Tires
3/17/2021
4,387
FL900
Cascadia Drag Link Tapered Joint
11/11/2021
20,568
FL969
Windshield Wiper Arms
5/30/2023
68,789
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
Love’s Travel Stops
If you have questions about this letter, please submit your inquiry using the WSC app on the DTNA Portal. If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry using the Warranty Support Center (WSC) app, located on the DTNA Portal.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 2 of 2

**************************************************************************************************************

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 2
Daimler Truck North America LLC
REF #:
ICI23-018
Effective:
06/01/2023
Release:
05/23/2023
(Revision: 01/23/2024)
SUBJECT:
(Revised) Love’s Travel Stops Authorized Campaign Program
This letter is to inform you that, per the 05/24/2023 joint memo from DTNA and the Dealer Council, DTNA will allow Love’s service centers to perform select Recall and Field Service Campaigns
Recall campaigns address urgent safety and emission compliance issues. DTNA complies with U.S. and Canadian federal regulations and adheres to all requirements for Recall campaign documentation, repair completion, reporting to federal agencies, etc. By adding recall repairs to the Love’s service agreement, regulatory compliance by sponsoring locations and customers is also required.
With initial approval from sponsoring locations, Love’s service centers are authorized to perform specific Freightliner campaign repairs.
Love’s sponsoring locations are responsible for the management of this program (i.e., determining whether customer facilities are suitable and identifying the specific, DTNA-approved campaigns that a Love’s service centers can perform).
The following Recall Campaigns are approved for Love Service Centers:
.
Campaign Number
Campaign Name
Start Date
Open Vehicle Population
FL756
Brake Light Pressure Switch
4/7/2018
101,677
FL791
Freightliner Steering Shafts
11/14/2018
4,832
FL848
Mud Flap Reflective Tape
5/22/2020
23,686
FL863
Brake Light Illumination DETROIT ENGINE (Group A only)
8/14/2020
23,769
FL872
Cascadia Bridgestone Steer Tires
3/17/2021
572
FL874
M2 Transmission Oil Cooler Line
4/9/2021
8,057
FL900
Cascadia Drag Link Tapered Joint
11/11/2021
16,891
FL958
Brake Modulator Valves
10/05/2023
39,490
FL966
Brake Modulator Valves
10/05/2023
29,974
FL967
Drag Link Tapered Joint
4/21/2023
41,185
FL969
Windshield Wiper Arms
5/30/2023
41,474
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry using the Warranty Support Center (WSC) app, located on the DTNA Portal.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
Love’s Travel Stops
If you have questions about this letter, please submit your inquiry using the WSC app on the DTNA Portal.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 2 of 2

**************************************************************************************************************

Subject: Windshield Wiper Arms
Models Affected: Specific model years 2020-2022 Freightliner
108SD, 114SD, Business Class M2, and Cascadia vehicles; and
Freightliner Custom Chassis Corporation Shuttle, Business
Class M2, and S2RV chassis manufactured February 1, 2020,
through September 1, 2021.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, and wholly owned
subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that a defect that relates to motor
vehicle safety exists on the vehicles mentioned above.
REVISION:The labor table has been updated with the correct SRTs.
In certain vehicles, the spline teeth in the windshield wiper arms may wear, resulting in a loss of wiper
functionality, reducing the drivers visibility and increasing the risk of a crash.
The windshield wiper arms will be inspected and replaced as needed.
There are approximately 68,798 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the r part number(s) listed below from
your facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL969, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list
when ordering parts for this recall.
Table 1 – Replacement Parts for FL969
Campaign
Number Part Description Part Number Qty.
FL969A, C, D
ARM-WINDSHIELD WIPER,M2,LH A22-74082-000
1 ea
ARM-WINDSHIELD WIPER,M2,RH A22-74082-001
FL969B (2% of
population)
ARM-WINDSHIELD WIPER,LH A22-78786-000
1 ea
ARM-WINDSHIELD WIPER,RH A22-78786-001
FL969A-D BLANK COMPLETION STICKER WAR260 1 ea
Table 1
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
REVISION:The labor table has been updated with the correct SRTs.
Table 2 – Labor Allowance
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
FL969A-D Inspect wiper arms 0.1 996-R190B 06-Inspect
FL969A-D Inspect, remove and replace wiper arms 0.2 996-R190A 12-Repair Recall/Campaign
Table 2
IMPORTANT: When the recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle
does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach
the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the
kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL969-A,
FL969-B, etc.).
• In the Primary Failed Part Number field, enter 25-FL969-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours for RVs or 0.3 hours for all other vehicles.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
• U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement.
(See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based-on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 2
U.S. and Canadian dealers, if you need additional information, contact the Warranty Campaigns Department
using the Warranty Support Center (WSC) app on the DTNA Portal. Export distributors, submit a WSC ticket or
contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 3
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
Copy of Notice to Owners
Subject: Windshield Wiper Arms
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 4
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner
Custom Chassis Corporation (FCCC) has decided that a defect, which relates to motor vehicle safety, exists in certain
2020-2022 Freightliner 108SD, 114SD and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV
chassis. See below for additional detail on vehicle applicability:
Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date
Freightliner 108SD 2021 2022 February 3, 2020 September 1, 2021
Freightliner 114SD 2021 2022 February 3, 2020 September 1, 2021
Freightliner Business Class M2 2020 2022 February 3, 2020 September 1, 2021
FCCC Shuttle Chassis 2020 2022 February 1, 2020 August 12, 2021
FCCC Business Class M2 2020 2022 February 10, 2020 August 24, 2021
FCCC S2RV Chassis 2020 2022 February 3, 2020 September 1, 2021
On the affected vehicles, the spline teeth in the windshield wiper arms may wear. This can result in a loss of wipers functioning
properly, reducing the driver’s visibility, and increasing the risk of crash. If the driver has operated the windshield wipers as part
of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
A Daimler Truck North America authorized service facility will inspect the date code on the windshield wiper arms and replace as
needed. The Recall will take approximately one half hour and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that
parts are available at the dealership. To locate an authorized dealer, search online at
https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may
also confirm your vehicle’s involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after
receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please
return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating
the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If
you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets
within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive
reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to
4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other
concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to
remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the
Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to
http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that
could affect the safety of a person.
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 5
Work Instructions
Subject: Windshield Wiper Arms
Models Affected: Specific model years 2020-2022 Freightliner
108SD, 114SD, Business Class M2, and Cascadia vehicles; and
Freightliner Custom Chassis Corporation Shuttle, Business
Class M2, and S2RV chassis manufactured February 1, 2020,
through September 1, 2021.
Wiper Arm Replacement
1. Check the base label (Form WAR259) for a completion sticker for FL969 (Form WAR260) indicating this
work has been done. The base label is usually located on the passenger door about 12 inches (30 cm) below
the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.
2. Park the vehicle on a level surface, shut down the engine, and apply the parking brake. Chock the tires.
NOTE: There are index marks on the windshield to show the location when the wiper blades are correctly
parked.
3. Check that the wiper blades are parked. If necessary, park them by turning the wiper switch ON, and then
OFF with the ignition key in the ON position.
4. Open the hood.
WARNING
Disconnect the wiper motor electrical connector before working on the wiper linkage. This will prevent
the windshield wiper motor from cycling. The motor could cycle if the wiper linkage driveshaft is forced
out of the parked position, which could result in personal injury.
5. Disconnect the wiper motor electrical connector. For instructions, see Group 82 of the applicable workshop
manual.
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 6
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 7
8. Clean the grease on the splined area.
9. Inspect the date stamping on the wiper arm. See Fig. 2.
05/06/2020 f820483
A
1
2
A. Locking Clip Movement
1. Wiper
Arm
2. Locking
Clip
Fig. 1, Wiper Arm Removal
05/17/2022 f820491
Fig. 2, Date Stamping on the Wiper Arm
7. Using a small screw driver, lift the wiper arm off the glass and pull the locking clip out. See Fig. 1. Then
lower the arm and pull it off the splined shaft.
10. Check the date stamping on the wiper arms.
Is the date stamping #21, or greater?
YES → Install the existing wiper arms in the parked position so they are aligned with the index marks on
the windshield. Then go to step 19.
NO → Go to the next step.
11. Replace the wiper arm with the new wiper arm that has date stamping #21 or greater
NOTE: Both wiper arms—having old and new date stamping—bear the same part number.
12. Repeat the steps 7 through 11 for the other wiper arm.
13. Remove the rubber washer hose from the plastic connection at the rain tray. Observe the rubber washer
hose routing before removing.
14. Depress the retaining clip on the wiper blade assembly and slip the blade assembly out of the hook on the
wiper arm.
15. Slide the wiper blade assembly into the hook on the new wiper arm until it locks in place.
16. Install the rubber washer hose on the plastic connection at the rain tray.
17. With the wiper arm locked in the up position, install the arm on the wiper transmission shaft spline. The
wiper arm is keyed to the shaft in one location only.
Daimler Truck
North America LLC Recall Campaign
June 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
REVISED NOTICE
Page 8
18. Install the wiper arms in the parked position so they are aligned with the index marks on the windshield.
19. Verify that the wiper blades are in the correct location, then lift the wiper arm off the glass and slide the
locking clip in. See Fig. 1. Lower the arm.
20. If disconnected, connect the washer hoses at the wiper arms.
21. Verify the wiper and the sprayer function correctly.
22. Close the hood.
23. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL969 (Form
WAR260), indicating this work has been completed.

**************************************************************************************************************

DATE: 05/22/2023 TO: My Communication SUBJECT: Stop Delivery Order: Safety Recall FL969 SAFETY RECALL NOTICE On April 4, 2023, Daimler Truck North America (“DTNA”) filed a Defect Information Report (“DIR”) with the National Highway Traffic Safety Administration (“NHTSA”) and a Defect Information Notice (“DIN”) with Transport Canada (“TC”), informing the agencies of our intent to conduct a voluntary safety recall.It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Some of the vehicles subject to this “Stop Delivery Order” may be in your new vehicle inventory. Until further instructions are available, new vehicles subject to this “Stop Delivery Order” must be held and not delivered to customers.DTNA strongly recommends that dealers and distributors remedy recalls before selling used vehicles. For any used vehicle with an open recall not remedied before sale, DTNA requires that the dealer or distributor notify prospective buyers of the open recall.Affected Vehicles in FL969:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
Freightliner
108SD
2021
2022
February 3, 2020
September 1, 2021
Freightliner
114SD
2021
2022
February 3, 2020
September 1, 2021
Freightliner
Business Class M2
2020
2022
February 3, 2020
September 1, 2021
FCCC
Shuttle Chassis
2020
2022
February 1, 2020
August 12, 2021
FCCC
Business Class M2
2020
2022
February 10, 2020
August 24, 2021
FCCC
S2RV Chassis
2020
2022
February 3, 2020
September 1, 2021
Problem: In certain vehicles, the wipers may not function properly, reducing the driver’s visibility under certain operating conditions. A defect that relates to motor vehicle safety may exist in certain DNTA vehicles (see the above table).On the affected vehicles, the spline teeth in the windshield wiper arm may wear. This may result in the wipers not functioning properly and reduced visibility, increasing the risk of a crash. If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
Solution: A Daimler Truck North America authorized service facility will inspect the date code on the windshield wiper arm and replace it needed. The Recall will take approximately one half hour. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Owner Notification Mailing Schedule: Owner letters will be mailed prior to the campaign’s activation, currently scheduled at 06/04/2023.

**************************************************************************************************************

Subject: Windshield Wiper Arms
General Information
In certain vehicles, the spline teeth in the windshield wiper arms may wear and break, resulting in a loss of wiper
functionality, reducing the drivers visibility and increasing the risk of a crash.
The windshield wiper arms will be inspected and the wiper arms replaced as needed.
There are approximately 68,798 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL969, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list
when ordering parts for this recall.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 1
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, and wholly owned
subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that a defect that relates to motor
vehicle safety exists on the vehicles mentioned above.
Table 1 – Replacement Parts for FL969
Campaign
Number Part Description Part Number Qty.
FL969A, C, D
ARM-WINDSHIELD WIPER,M2,LH A22-74082-000
1 ea
ARM-WINDSHIELD WIPER,M2,RH A22-74082-001
FL969B
(2%of population)
ARM-WINDSHIELD WIPER,LH A22-78786-000
1 ea
ARM-WINDSHIELD WIPER,RH A22-78786-001
FL969A-D BLANK COMPLETION STICKER WAR260 1 ea
Table 1
Models Affected: Specific model years 2020-2022 Freightliner
108SD, 114SD, Business Class M2, and Cascadia vehicles; and
Freightliner Custom Chassis Corporation Shuttle, Business
Class M2, and S2RV chassis manufactured February 1, 2020,
through September 1, 2021.
Labor Allowance
Table 2 – Labor Allowance
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
FL969A-D Inspect wiper arms 0.1 996-R145B 06-Inspect
FL969A-D Inspect, remove and replace wiper arms 0.2 996-R145A 12-Repair Recall/Campaign
Table 2
IMPORTANT: When the recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle
does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach
the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the
kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL969-A,
FL969-B, etc.).
• In the Primary Failed Part Number field, enter 25-FL969-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours for RVs or 0.3 hours for all other vehicles.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
• U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement.
(See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based-on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 2
U.S. and Canadian dealers, if you need additional information, contact the Warranty Campaigns Department
using the Warranty Support Center (WSC) app on the DTNA Portal. Export distributors, submit a WSC ticket or
contact your International Service Manager.
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 3
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 4
Copy of Notice to Owners
Subject: Windshield Wiper Arms
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner
Custom Chassis Corporation (FCCC) has decided that a defect, which relates to motor vehicle safety, exists in certain
2020-2022 Freightliner 108SD, 114SD and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV
chassis. See below for additional detail on vehicle applicability:
Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date
Freightliner 108SD 2021 2022 February 3, 2020 September 1, 2021
Freightliner 114SD 2021 2022 February 3, 2020 September 1, 2021
Freightliner Business Class M2 2020 2022 February 3, 2020 September 1, 2021
FCCC Shuttle Chassis 2020 2022 February 1, 2020 August 12, 2021
FCCC Business Class M2 2020 2022 February 10, 2020 August 24, 2021
FCCC S2RV Chassis 2020 2022 February 3, 2020 September 1, 2021
On the affected vehicles, the spline teeth in the windshield wiper arms may wear. This can result in a loss of wipers functioning
properly, reducing the driver’s visibility, and increasing the risk of crash. If the driver has operated the windshield wipers as part of
the recommended pre-trip inspection, the defect would likely be detectable during that inspection.
A Daimler Truck North America authorized service facility will inspect the date code on the windshield wiper arms and replace as
needed. The Recall will take approximately one half hour and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that
parts are available at the dealership. To locate an authorized dealer, search online at
https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may
also confirm your vehicle’s involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after
receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please
return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating
the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If
you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets
within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive
reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to
4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other
concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to
remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the
Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to
http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that
could affect the safety of a person.
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 5
Work Instructions
Subject: Windshield Wiper Arms
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 6
Wiper Arm Replacement
1. Check the base label (Form WAR259) for a completion sticker for FL969 (Form WAR260) indicating this
work has been done. The base label is usually located on the passenger door about 12 inches (30 cm) below
the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.
2. Park the vehicle on a level surface, shut down the engine, and apply the parking brake. Chock the tires.
NOTE: There are index marks on the windshield to show the location when the wiper blades are correctly
parked.
3. Check that the wiper blades are parked. If necessary, park them by turning the wiper switch ON, and then
OFF with the ignition key in the ON position.
4. Open the hood.
WARNING
Disconnect the wiper motor electrical connector before working on the wiper linkage. This will prevent
the windshield wiper motor from cycling. The motor could cycle if the wiper linkage driveshaft is forced
out of the parked position, which could result in personal injury.
5. Disconnect the wiper motor electrical connector. For instructions, see Group 82 of the applicable workshop
manual.
6. If needed, disconnect the washer hoses from the wiper arms.
Models Affected: Specific model years 2020-2022 Freightliner
108SD, 114SD, Business Class M2, and Cascadia vehicles; and
Freightliner Custom Chassis Corporation Shuttle, Business
Class M2, and S2RV chassis manufactured February 1, 2020,
through September 1, 2021.
8. Clean the grease on the splined area.
9. Inspect the date stamping on the wiper arm. See Fig. 2.
05/06/2020 f820483
A
1
2
A. Locking Clip Movement
1. Wiper
Arm
2. Locking
Clip
Fig. 1, Wiper Arm Removal
05/17/2022 f820491
Fig. 2, Date Stamping on the Wiper Arm
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 7
7. Using a small screw driver, lift the wiper arm off the glass and pull the locking clip out. See Fig. 1. Then
lower the arm and pull it off the splined shaft.
10. Check the date stamping on the wiper arm.
Is the date stamping #21, or greater?
YES → Install the existing wiper arms in the parked position so they are aligned with the index marks on
the windshield. Then go to step 19.
NO → Go to the next step.
11. Replace the wiper arm with the new wiper arm that has date stamping #21 or greater
NOTE: Both wiper arms—having old and new date stamping—bear the same part number.
12. Repeat the steps 7 through 11 for the other wiper arm.
13. Remove the rubber washer hose from the plastic connection at the rain tray. Observe the rubber washer
hose routing before removing.
14. Depress the retaining clip on the wiper blade assembly and slip the blade assembly out of the hook on the
wiper arm.
15. Slide the wiper blade assembly into the hook on the new wiper arm until it locks in place.
16. Install the rubber washer hose on the plastic connection at the rain tray.
17. With the wiper arm locked in the up position, install the arm on the wiper transmission shaft spline. The
wiper arm is keyed to the shaft in one location only.
18. Install the wiper arms in the parked position so they are aligned with the index marks on the windshield.
Daimler Truck
North America LLC Recall Campaign
May 2023
FL969A-D
NHTSA #23V-237
Transport Canada #2023-202
Page 8
19. Verify that the wiper blades are in the correct location, then lift the wiper arm off the glass and slide the
locking clip in. See Fig. 1. Lower the arm.
20. If disconnected, connect the washer hoses at the wiper arms.
21. Verify the wiper and the sprayer function correctly.
22. Close the hood.
23. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL969 (Form
WAR260), indicating this work has been completed.

**************************************************************************************************************

P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
503.745.9009 Fax
Daimler DaimlerTruck Truck North America LLC
Notice of Submission of Defect Information Report/Defect Information Notice
April 2023
FL969
NHTSA #23V-237
TC #2023-202
Subject: Windshield Wiper Arm
NorthAmerica LLC
Daimler Truck North America has determined that a safety related defect exists in certain chassis manufactured
by Freightliner Custom Chassis Corporation and delivered to your company. As the incomplete vehicle
manufacturer of these products, Daimler Truck North America is unable to provide the National Highway Traffic
Safety Administration and/or Transport Canada with the information necessary to fully describe the vehicles
potentially containing this defect as required by Title 49 Code of Federal Regulations Part 573.6(c)(2) and/or
Motor Vehicle Safety Regulations Section 15(1)(b). Your company may have an obligation to report this
information.
The attached Defect Information Report and Defect Information Notice were filed with the appropriate government
agencies. Please refer to these notices for details regarding the nature of the defect, the remedy, and the
expected date when the remedy without charge will be available to owners. Daimler Truck North America will be
conducting this recall and filing the quarterly reports required by Title 49 CFR §573.7 and/or MVSR §15(3).
Repairs will be performed by authorized Daimler Truck North America repair facilities.
A preliminary list of potentially affected vehicles delivered to you is included.
This is the first letter in regard to this recall that you will receive. You will receive another notice when Daimler
Truck North America notifies its dealers and owners that a remedy without charge for this issue is available.
If you have questions regarding this notice, please contact the Warranty Campaigns Department at
(800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
dtna.warranty.campaigns@daimlertruck.com

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC MAY 05, 2023 NHTSA Recall No. : 23V-237 Manufacturer Recall No. : FL969 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 57,513 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Freightliner 108SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Freightliner M2106 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-237 Page 2 Vehicle 4 : 2021-2022 Freightliner M2112 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2022 FCCC S2RV 106CAB Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2021 Freightliner Sport M2112 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : JUL 01, 2020 – JUL 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2021-2022 FCC S2C 106CAB
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 01, 2020 – AUG 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 3 Vehicle 8 : 2020-2022 FCCC S2G CAB/CHAS Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 10, 2020 – AUG 24, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2022 Freightliner Sport M2106 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : DEC 21, 2020 – JUN 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022,
Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the spline teeth in the windshield wiper arm may
wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 4 Component Name 1 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-000 Component Name 2 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-001 Component Name 3 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-000 Component Name 4 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-001 Component Name 5 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-74082-000 Supplier Identification : Component Manufacturer
Name : Trico Products
Address : 3255 West Hamlin Road
Rochester Hills Michigan 48309 Country : United States Chronology :
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926.
Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Description of Remedy :
Description of Remedy Program : Windshield wiper arms and linkage parts will be inspected and replaced as
needed. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
N/A N/A
Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC APR 07, 2023 NHTSA Recall No. : 23V-237 Manufacturer Recall No. : FL969 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 54,375 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Freightliner 108SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Freightliner 114SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Freightliner M2106 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-237 Page 2 Vehicle 4 : 2021-2022 Freightliner M2112 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Freightliner Sport M2106 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : DEC 21, 2020 – JUN 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2021 Freightliner Sport M2112 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : JUL 01, 2020 – JUL 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2021-2022 FCC S2C 106CAB
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 01, 2020 – AUG 23, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 3 Vehicle 8 : 2020-2022 FCCC S2G CAB/CHAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 10, 2020 – AUG 24, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2020-2022 FCCC S2RV 106CAB
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022,
Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the spline teeth in the windshield wiper arm may
wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 4 Component Name 1 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-000 Component Name 2 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-001 Component Name 3 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-000 Component Name 4 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-001 Component Name 5 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-74082-000 Supplier Identification : Component Manufacturer
Name : Trico Products
Address : 3255 West Hamlin Road
Rochester Hills Michigan 48309 Country : United States Chronology :
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926.
Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Description of Remedy :
Description of Remedy Program : Windshield wiper arms and linkage parts will be inspected and replaced as
needed. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
N/A N/A
Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC MAY 18, 2023 NHTSA Recall No. : 23V-237 Manufacturer Recall No. : FL969 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 57,504 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Freightliner 108SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Freightliner Business Class M2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-237 Page 2 Vehicle 4 : 2020-2022 FCCC Shuttle Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 01, 2020 – AUG 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2022 FCCC Business Class M2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 10, 2020 – AUG 24, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2022 FCCC S2RV Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner Business Class M22020 – 2022, Freightliner Custom Chassis vehicles Shuttle Chassis 2020-2022, Freightliner Custom Chassis vehicles Business Class M2 2020 – 2022, Freightliner Custom Chassis vehicles S2RV Chassis 2020-2022.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the spline teeth in the windshield wiper arm may
wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 3 Description of the Cause : NR Identification of Any Warning
that can Occur : If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection. Involved Components : Component Name 1 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-000 Component Name 2 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-001 Component Name 3 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-000 Component Name 4 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-001 Component Name 5 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-74082-000 Supplier Identification : Component Manufacturer The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 4 Name : Trico Products Address : 3255 West Hamlin Road Rochester Hills Michigan 48309 Country : United States Chronology :
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926.
Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today. On May 18, 2023 DTNA amended the Defect Information Report to indicate a slight reduction in population due to nine vehicles being still in the possession of the manufacturer, to consolidate the model listing (to facilitate reading comprehension with no substantive changes to the models listed), and to update the remedy. Description of Remedy :
Description of Remedy Program : Inspect the date code on the windshield wiper arms and replace as needed.
Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A N/A Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC APR 04, 2023 NHTSA Recall No. : 23V-237 Manufacturer Recall No. : FL969 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 54,375 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Freightliner 108SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Freightliner 114SD Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Freightliner M2106 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-237 Page 2 Vehicle 4 : 2021-2022 Freightliner M2112 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Freightliner Sport M2106 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : DEC 21, 2020 – JUN 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2021 Freightliner Sport M2112 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : JUL 01, 2020 – JUL 22, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2021-2022 FCC S2C 106CAB
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 01, 2020 – AUG 23, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 3 Vehicle 8 : 2020-2022 FCCC S2G CAB/CHAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 10, 2020 – AUG 24, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2020-2022 FCCC S2RV 106CAB
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner M2 106 2020 – 2022, Freightliner M2 112 2021 – 2022,
Freightliner SPORT M2 106 2021 – 2022, Freightliner SPORT M2 112 2021, Freightliner Custom Chassis vehicles S2C 106CAB 2021-2022, Freightliner Custom Chassis vehicles S2G CAB/CHAS / RV 106CAB 2020 – 2022.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the spline teeth in the windshield wiper arm may
wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 4 Component Name 1 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-000 Component Name 2 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-001 Component Name 3 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-000 Component Name 4 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-001 Component Name 5 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-74082-000 Supplier Identification : Component Manufacturer
Name : Trico Products
Address : 3255 West Hamlin Road
Rochester Hills 48309 Country : NR Chronology :
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926.
Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today.
Description of Remedy :
Description of Remedy Program : Repairs will be performed free of charge by Daimler Truck North America
authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A N/A Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC MAY 18, 2023 NHTSA Recall No. : 23V-237 Manufacturer Recall No. : FL969 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 57,504 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Freightliner 108SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 FCCC S2RV Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-237 Page 2 Vehicle 4 : 2020-2022 FCCC Shuttle Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 01, 2020 – AUG 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2022 FCCC Business Class M2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 10, 2020 – AUG 24, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2022 Freightliner Business Class M2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles equipped with suspect wiper arm heads built within the listed production date ranges.
Production Dates : FEB 03, 2020 – SEP 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : In certain vehicles, the wipers may not function properly reducing the drivers visibility under certain operating conditions, a defect, which relates to motor vehicle safety, exists in certain Freightliner 108SD / 114SD 2021 – 2022, Freightliner Business Class M22020 – 2022, Freightliner Custom Chassis vehicles Shuttle Chassis 2020-2022, Freightliner Custom Chassis vehicles Business Class M2 2020 – 2022, Freightliner Custom Chassis vehicles S2RV Chassis 2020-2022.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the spline teeth in the windshield wiper arm may
wear. This may result in a loss of wipers functioning properly and reduced visibility, increasing the risk of crash. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 3 Description of the Cause : NR Identification of Any Warning
that can Occur : If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during that inspection. Involved Components : Component Name 1 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-000 Component Name 2 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-78786-001 Component Name 3 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-000 Component Name 4 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-75736-001 Component Name 5 : Arm – Windshield Wiper Component Description : Wiper Arm
Component Part Number : A22-74082-000 Supplier Identification : Component Manufacturer The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237 Page 4 Name : Trico Products Address : 3255 West Hamlin Road Rochester Hills Michigan 48309 Country : United States Chronology :
In April 2022, DTNA recalled certain vehicles for a defective windshield wiper arm, provided by DTNA’s supplier Trico, that may wear and break. (See FL926 a/k/a 22V-230.) At that time, based on the information available from Trico, DTNA reasonably believed that only the parts in the recall FL926 were within the affected population. However, in late December 2022, DTNA received a field report on a failed windshield wiper arm on a vehicle not in the FL926 population and promptly began further inquiry into a possible defect. In January 2023, after identifying additional reports from vehicles outside the FL926 population, DTNA opened an official investigation to further review with Trico. DTNA continued to review failures with its supplier and, between then and March 2023, saw a significant increase. In late March 2023, DTNA received a response from its supplier that the suspect parts under investigation are the same wiper arm heads recalled under FL926.
Promptly after receiving this confirmation, on March 29th 2023 DTNA decided to initiate a voluntary safety recall for vehicles equipped with the suspect wiper arm heads. As of March 31st 2023, DTNA is aware of 1 field report and 48 warranty claims related to inoperative windshield wiper arms received from February 13, 2021 through today. On May 18, 2023 DTNA amended the Defect Information Report to indicate a slight reduction in population due to nine vehicles being still in the possession of the manufacturer, to consolidate the model listing (to facilitate reading comprehension with no substantive changes to the models listed), and to update the remedy. Description of Remedy :
Description of Remedy Program : Inspect the date code on the windshield wiper arms and replace as needed.
Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A N/A Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : JUN 04, 2023 – JUN 04, 2023
Planned Owner Notification Date : JUN 04, 2023 – JUN 04, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-237
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported

SEOCONTENT-END