GS032923 Interior Door Handle May Fracture – 2023-2024 Gulf Stream Conquest & BT Cruiser Class C Mini Motor Homes

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P O B O X 1 0 0 5 , N A P P A N E E I N 4 6 5 5 0 | p : 5 7 4 – 7 7 3 – 7 7 6 1 | f : 5 7 4 – 7 7 3 – 5 7 6 1
IMPORTANT SAFETY RECALL
NHTSA Recall No. 23V231
April 28, 2023
[OWNER NAME]
[OWNER ADDRESS]
[OWNER CITY, STATE ZIP CODE]
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: [VIN]
MODEL: [Model]
SERIAL: [Serial Number]
Dear Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Gulf Stream Coach, Inc has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 and 2024 model year Conquest and BT Cruiser Class C Mini Motor Homes.
Problem Description:
An issue may exist in certain Dexter supplied entry doors for motorized RV products built with Global Link Motorized Rotary Latch. The interior handle may fracture and separate from the lock mechanism preventing the door from opening and closing.
Consequence:
The latch may malfunction and pose an issue with exiting or entering the motorhome, potentially leading to a safety issue and increasing the risk of injury.
Remedy:
All identified motor homes subject to this recall need to be inspected and if necessary, materials to install a reengineered Global Link lock backplate will be provided free of charge. Please contact your selling dealer or preferred repair facility without delay to schedule a service appointment for completing this recall.
Your repair facility can request the parts to replace the recalled component by contacting the Motorized Parts Department at 1-800-289-8787 ext. 3406 or mbirchfield@gulfstreamcoach.com, provide the unit VIN [listed above] and Recall Number [23V231].
Reimbursement for completing the recall will be managed through our Warranty and Service Department. For questions regarding reimbursement contact 1-800-289-8787 ext. 5208.
Once the recall has been completed, please complete and return the enclosed recall completion postcard. If you have changed your address, please provide your updated address on the card so we can update our records. You may also email completion information to: recalls@gulfstreamcoach.com.
What if you no longer own this vehicle: If you no longer own this vehicle, please provide the contact information for the new owner: 1-800-289-8787 ext. 3029 or recalls@gulfstreamcoach.com. You may also complete and return the enclosed prepaid postcard.
If you are leasing the vehicle, you must forward this notice and any subsequent notices to the lessee within 10 business days.
Who should you contact if you have further questions or concerns?
For any questions regarding this Recall, please contact 1-800-289-8787 ext. 3029 or recalls@gulfstreamcoach.com.
If after having attempted to take advantage of this recall you believe that the service and repair that you have received through Gulf Stream Coach is unsatisfactory you may submit a complaint to the Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue SE, Washington, DC 20590, or call the Vehicle Safety Hotline (888) 327-4236,
800-424-9153 or go to http://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
Gulf Stream Coach, Inc.

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P O B O X 1 0 0 5 , N A P P A N E E I N 4 6 5 5 0 | p : 5 7 4 – 7 7 3 – 7 7 6 1 | f : 5 7 4 – 7 7 3 – 5 7 6 1
IMPORTANT SAFETY RECALL
NOTICE 23V231
April 28, 2023
[DEALER NAME]
[DEALER ADDRESS]
[DEALER CITY, STATE ZIP CODE]
Unit VIN: [VIN]
Model: [Model]
Serial: [serial number]
Dear Dealer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Gulf Stream Coach, Inc., is recalling certain 2023 and 2024 model year Conquest and BT Cruiser Class C Mini Motor Homes, model 5240, 6220, 6280, 5210B, 5230B, 5240B, 5245B, 5255B, 5270B, 54245B, 6220D, 6220LE, 6235D, 6237D, 6237LE, 62389D, 6238D, 6245D, 6250D, 6280D, 6280LE, 63111C, 6314D, 6316D, 6317D, 6320D due to a potential entry door latch failure which may not allow entry or exit.
Problem Description:
An issue may exist in certain Dexter supplied entry doors for motorized RV products built with Global Link Motorized Rotary Latch. The interior handle may fracture and separate from the lock mechanism preventing the door from opening and closing.
Consequence:
There is the possibility that the latch may malfunction and pose an issue with exiting or entering the motorhome, potentially leading to a safety issue and increasing the risk of injury.
Remedy:
Request the parts to replace the recalled component by contacting the Motorized Parts Department at 1-800-289-8787 ext. 3406 or mbirchfield@gulfstreamcoach.com, provide the unit VIN [VIN] and Recall Number [23V231].
Reimbursement for completing the recall is managed through the Warranty and Service Department. File a claim through the dealer portal. For questions regarding reimbursement contact 1-800-289-8787 ext. 5208.
Once the repairs are complete, please complete and return the enclosed postcard that is pre-stamped and addressed for your convenience. You may also email completion information to: recalls@gulfstreamcoach.com.
Dealer Campaign Responsibility:
Our records indicate the vehicle identified above is still in your possession. Federal Law requires that this unit be repaired prior to delivery to a retail customer. Therefore, the vehicle must be held and repaired per the service procedure of this Recall campaign before an owner takes possession.
If the vehicle covered by this Safety Recall Notice is no longer in inventory, please provide the contact information for the new owner: 1-800-289-8787 ext. 3029, recalls@gulfstreamcoach.com or complete and return the enclosed prepaid postcard.
Federal Regulations require any lessor receiving this letter to forward it to the lessee within 10 days.
If after having attempted to take advantage of this recall you believe that the service and repair that you have received through Gulf Stream Coach is unsatisfactory you may submit a complaint to the Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue SE, Washington, DC 20590, or call the Vehicle Safety Hotline (888) 327-4236,
800-424-9153 or go to http://www.safercar.gov.
For any questions regarding this Recall, please contact 1-800-289-8787 ext. 3029 or recalls@gulfstreamcoach.com.
We apologize for any inconvenience this Safety Recall may cause, but your safety is our first concern.
Sincerely,
Gulf Stream Coach, Inc.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-231
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Gulf Stream Coach, Inc. MAR 31, 2023 NHTSA Recall No. : 23V-231 Manufacturer Recall No. : GS032923 Manufacturer Information :
Manufacturer Name : Gulf Stream Coach, Inc.
Address : P. O. Box 1005
503 S. Oakland Avenue Nappanee IN 46550
Company phone : 999-999-9999
Population :
Number of potentially involved : 557 Estimated percentage with defect : NR
Vehicle Information : Vehicle 1 : 2023-2024 Conquest, BT Cruiser 5240, 6220, 6280, 5210B, 5230B, 5240B, 5245B, 5255B, 5270B, 54245B, 6220D, 6220LE, 6235D, 6237D, 6237LE, 62389D, 6238D,
6245D, 6250D, 6280D, 6280LE, 63111C, 6314D, 6316D, 6317D, 6320D Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Gulf Stream Coach, Inc., is recalling certain 2023 and 2024 model year Conquest and BT Cruiser Class C Mini Motor Homes, model 5240, 6220, 6280, 5210B, 5230B, 5240B, 5245B, 5255B, 5270B, 54245B, 6220D, 6220LE, 6235D, 6237D, 6237LE,
62389D, 6238D, 6245D, 6250D, 6280D, 6280LE, 63111C, 6314D, 6316D, 6317D,
6320D due to a potential entry door latch failure which may not allow entry or exit. The potential 557 units were identified from purchase orders for Dexter entry doors with dates 06/28/2022 through 03/28/2023. All affected units contain Dexter entry doors with Global Link entry door locks. All locks that are suspect are to be replaced with locks from alternate manufactures.
Production Dates : JUN 21, 2022 – MAR 29, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Gulf Stream Coach conducted an investigation and determined an issue which may exist in certain Dexter supplied entry door handles for motorized RV products built with Global Link Motorized Rotary Latch. The interior handle may fracture and separate from lock mechanism preventing the door from opening and closing. FMVSS 1 : 206 – Door locks and door retention components Part 573 Safety Recall Report 23V-231 Page 2 FMVSS 2 : NR
Description of the Safety Risk : There is the possibility that the latch may malfunction and pose an issue with exiting or entering the motorhome, potentially leading to a safety issue
Description of the Cause : Manufacturer changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : NR
Component Description : Entry Door Latch Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Global Link Distribution Address : NR
Indiana
Country : United States Chronology :
Gulf Stream Coach became aware lock failure on March 24, 2023. Once identified, a meeting with the component manufacture was conducted. March 28, 2023 it was determined to not move forward with the replacement lock supplied by Global Link, and instead entirely replace the affected locks with an alternate manufacturers lock. Installation of replacement locks began on March 28, 2023 Description of Remedy :
Description of Remedy Program : Dealers will inspect and if necessary, replace the door latch with either an
alternate lock, free of charge. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-231
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The remedy component has been verified to operate properly Any motorhomes that have not yet been shipped were inspected and the affected door latch was replaced. Use of the Global Link manufactured lock was ceased immediately upon discovery and replaced with an alternate manufacture lock. Recall Schedule :
Description of Recall Schedule : Gulf Stream Coach will notify dealers and retail customers within 45 days.
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : APR 24, 2023 – APR 24, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-231
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Gulf Stream Coach, Inc. APR 20, 2023 NHTSA Recall No. : 23V-231 Manufacturer Recall No. : GS032923 Manufacturer Information :
Manufacturer Name : Gulf Stream Coach, Inc.
Address : P. O. Box 1005
503 S. Oakland Avenue Nappanee IN 46550
Company phone : 999-999-9999
Population :
Number of potentially involved : 557 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2024 Conquest, BT Cruiser 5240, 6220, 6280, 5210B, 5230B, 5240B, 5245B, 5255B, 5270B, 54245B, 6220D, 6220LE, 6235D, 6237D, 6237LE, 62389D, 6238D,
6245D, 6250D, 6280D, 6280LE, 63111C, 6314D, 6316D, 6317D, 6320D Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : Gulf Stream Coach, Inc., is recalling certain 2023 and 2024 model year Conquest and BT Cruiser Class C Mini Motor Homes, model 5240, 6220, 6280, 5210B, 5230B, 5240B, 5245B, 5255B, 5270B, 54245B, 6220D, 6220LE, 6235D, 6237D, 6237LE,
62389D, 6238D, 6245D, 6250D, 6280D, 6280LE, 63111C, 6314D, 6316D, 6317D,
6320D due to a potential entry door latch failure which may not allow entry or exit. The potential 557 units were identified from purchase orders for Dexter entry doors with dates 06/28/2022 through 03/28/2023. All affected units contain Dexter entry doors with Global Link entry door locks. All locks that are suspect are to be replaced.
Production Dates : JUN 21, 2022 – MAR 29, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Gulf Stream Coach conducted an investigation and determined an issue which may exist in certain Dexter supplied entry door handles for motorized RV products built with Global Link Motorized Rotary Latch. The interior handle may fracture and separate from lock mechanism preventing the door from opening and closing. FMVSS 1 : 206 – Door locks and door retention components Part 573 Safety Recall Report 23V-231 Page 2 FMVSS 2 : NR
Description of the Safety Risk : There is the possibility that the latch may malfunction and pose an issue with exiting or entering the motorhome, potentially leading to a safety issue and increasing the risk of injury
Description of the Cause : Manufacturer changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Inside Plate & Handle Only Component Description : Entry Door Latch Component Part Number : #MRL-41510-2006 Supplier Identification : Component Manufacturer
Name : Global Link Distribution Address : NR
Indiana
Country : United States Chronology :
Gulf Stream Coach became aware lock failure on March 24, 2023. Once identified, a meeting with the component manufacture was conducted. March 28, 2023 it was determined to not move forward with the replacement lock supplied by Global Link, and instead entirely replace the affected locks with an alternate manufacturers lock. Installation of replacement locks began on March 28, 2023. Use of a reengineered lock backplate supplied by Global Link began after 3rd party testing was completed and confirmed that the component adhered to all applicable safety standards. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-231
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All identified motor homes subject to this recall will need to be inspected
and if necessary, materials to install a reengineered Global Link lock backplate will be provided free of charge to the selling dealer or repair facility of the owner’s preference for installation. Reimbursement for completing the recall will be managed through our Warranty and Service Department 1-800-289-8787 ext.5208 How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component has been verified, by a 3rd party, to operate properly and safely
Any motorhomes that have not yet been shipped were inspected and the affected door latch replaced with an alternate manufacturers lock. Use of the affected Global Link manufactured lock was ceased immediately upon discovery and substituted with an alternate manufacture lock until a reengineered lock backplate supplied by Global Link had been verified, by a 3rd party, to operate safely. Recall Schedule :
Description of Recall Schedule : Gulf Stream Coach will notify dealers and retail customers within 45 days.
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : APR 24, 2023 – APR 24, 2023
* NR – Not Reported

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