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February 15, 2023 NHTSA CAMPAIGN NUMBER: 23V082000
Fuel Station Controller May Fail
A failure of the fuel station controller increases the risk of a fire.
NHTSA Campaign Number: 23V082000
Manufacturer Keystone RV Company
Components FUEL SYSTEM, GASOLINE, EQUIPMENT
Potential Number of Units Affected 5,564
Summary
Keystone RV Company (Keystone) is recalling certain 2021-2023 Carbon, Fuzion, Impact, and Raptor travel trailers. The fuel station controller may fail.
Remedy
Dealers will inspect the circuit protection and install a 15-amp fuse and a box to protect the fuel station controller, free of charge. Owner notification letters were mailed April 5, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 23-439.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
3/28/23
Keystone RV Company
SAFETY ADVISORY # 23-439
Fuel Pump Controller
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a fuel station controller that may fail under certain circumstances. In the case of some failures, an increased risk of fire has been shown to exist.
Models Included:
Year | Model | Serial Number Ranges |
2021
2022 2023 |
Carbon – All Models | MR805871 – MR805956
NR805000 – NR805814 PR805000 – PR805178 |
2021
2022 2023 |
Fuzion – All Models | MF811355 – MF811755
NF810000 – NF811225 PF810000 – PF810318 |
2021
2022 2023 |
Impact – All Models | MF815701 – MF815859
NF815000 – NF815638 PF815000 – PF815189 |
2021
2022 2023 |
Raptor – All Models | MR801550 – MR801678
NR800000 – NR801106 PR800000 – PR800313 |
Parts Required: | 1 – KRV # 270590 – Box – Drain Cover – 7.5″ x 12″ x 2.75″ (This part may be ordered in bulk without a VIN)
2 – Black #8 x 1” screws (purchased locally) |
Parts When Needed: | 1 – KRV # 696343 – Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue (This part may be ordered in bulk without a VIN) (This part can be obtained locally) |
1 – Dual Tank Controller KRV # 701368 Fuel Station – COntroller – Carb/EPA Compliant – FLAT – (E/INT2S) – Replaces Krv 681575 | |
1 – Single Tank Controller KRV # 701373 Fuel Station – Controller – Carb/EPA Compliant – FLAT – (E/I) – Single System – Replaces Krv 688169,693217,697535
2 – Wire connectors, if needed (purchased locally) |
|
Tools Required: | – Screw gun – Wire cutter/crimpers – Drill – 1/8” Drill bit – Foam gun |
This Safety Advisory requires a Pre-Authorization & Photograph
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to protect the fuel pump controller from the elements of weather by installing a plastic cover on the back side of the skirt metal, and to make sure the circuit is protected by a 15 amp ATC fuse at the power source. If the circuit is not protected by a 15 amp fuse add an inline fuse like KRV# 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the fuel pump controller at the rear off door side of the unit, close to the fuel station. Make sure that the back of the controller is clean, free of road debris, and dirt. Inspect the back of the controller for damage or excessive corrosion, replace if necessary. See parts listed above for reference. Pictures of the controller will be required for review.
Step 3
Obtain KRV # 270590 – Box – Drain Cover – 7.5″ x 12″ x 2.75″ (cover). Measure between the bottom of the metal skirting and the floor. See Figure 1. Cut the cover from 12” down to 8” or 9” depending on the model. There needs to be enough room between the main floor and the top of the cover for wiring to enter. Drill at least two holes in the bottom of the cover for drainage. See Figure 2.
Step 4
Remove the bottom two screws from the face of the fuel pump controller and center the cover over the back side of the fuel pump controller. Reinstall the bottom two screws into the mounting flange of the cover protecting the back side of the fuel pump controller. See figure 2. Using a 1/8” drill bit, place a hole in the mounting flange about ¾ of the way up on each side of the box into the metal skirting. If there are safety stickers mounted on the fender skirt, try to go above or below them. If you only have access to the mounting flange on one side, drill a hole about ¾ of the way up on that side. Go to the outside of the metal skirting and drill the second hole approximately 7” perpendicular to the first hole to hit the other flange. Add a 1” screw into both of the drilled holes. See Figure 3.
Step 5
Using expandable foam, seal the top of the plastic cover covering the back side of the controller as seen in Figure 2.
Step 6
Check wiring for proper circuit protection at 12VDC mini breakers, these are located close to the battery. The fuel controller must be protected by a 15 amp ATC blade fuse. Using the figures below check all circuits coming off the mini breakers for proper protection. Circuit protection may be found in one of the following arrangements:
- Attached to a mini breaker inside a 12VDC distribution panel within a couple of feet of the battery to an accessory fuse, make sure the fuse is a 15 amp ATC blade fuse. If it does not already have a 15 amp ATC fuse protecting the circuit, add KRV# 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue. See Figures 4 and 5 for typical fifth wheel and travel trailer 12VDC distribution boxes.
- Attached to a mini breaker with an inline fuse that is 20 amps or 15 amps. Change any 20 amp fuses to a 15 amp ATC fuse for the fuel controller circuit. See Figure 6.
- Attached to a configuration of mini breakers, either to the mini breaker or power buss bar. Install KRV # 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR03BL – 10BL – 15A – DC – Blue or similar part from stock. See Figure 6.
Note: In regards to the fuel controller wiring there are several red wires attached to the mini breakers. Test to make sure that you have the correct one by disconnecting the 10 gauge red wire and then testing the function of the fuel controller. The green lights will not light up on the controller if the power is properly disconnected.
Step 7
Test the function of the fuel controller. Pull the 15 amp fuse to verify that the controller is properly connected to the protected circuit. Proceed to warranty reimbursement.
Chronology :
1/23/2023 – Report was made of a fire and reviewed a weekly TREAD audit.
1/23/2023 – Investigation of warranty claims into all failures of fuel system controllers opened.
1/31/2023 – ECI Fuel systems given claim data to open investigation into failures. Warranty claims for failures include 272 failures ranging from inoperative panels to miswired panels, claim dates started in April of 2021 to current. The fire claim that started the investigation happened on 1/19/2023. There were no field reports/service reports, and no death or injury claims.
2/2/2023 –.Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. All affected units were put on hold until a cause and remedy can be determined.
2/10/2023 – Investigation concluded of affected scope and range. Investigation of cause is ongoing.
12 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KEYSTONE | CARBON | 2021-2023 |
KEYSTONE | FUZION | 2021-2023 |
KEYSTONE | IMPACT | 2021-2023 |
KEYSTONE | RAPTOR | 2021-2023 |
9 Associated Documents
Recall Acknowledgement
RCAK-23V082-8339.pdf 645.787KB
Defect Notice 573 Report
RCLRPT-23V082-7926.PDF 217.742KB
Remedy Instructions and TSB
RCRIT-23V082-7097.pdf 1289.258KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V082-8996.pdf 264.869KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V082-0833.pdf 92.622KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V082-7094.PDF 211.129KB
ISSUED Renotification Notice
RCRN-23V082-7093.pdf 339.803KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V082-0362.PDF 211.366KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V082-4336.PDF 211.459KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V082&docType=RCL
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SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
IMPORTANT SAFETY RECALL – 2nd Notice
«POLKNAME»
«POLKADDRESS»
«POLKCITY», «POLKST» «POLKzipPlus4»
This notice applies to your vehicle: «VIN»
Dear «POLKNAME»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Our records indicate
YOUR UNIT HAS NOT BEEN
REMEDIED.
Please DO NOT ignore this notice!
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021-2023 Carbon, Fuzion, Impact, Raptor Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We
apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the
utmost importance to us.
It has been decided that the vehicles in the recall population have a fuel station controller that may
fail under certain circumstances. In the case of some failures, an increased risk of fire has been
shown to exist.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to inspect the circuit protection and install a 15 amp ATC fuse if the circuit
is on an auto breaker circuit. A plastic box is to also be installed around the back of the fuel station
controller and seal the box from the elements of weather. The service and parts required for this
corrective action will be provided at no charge to you.
Reason for
this recall
What we
will do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 23V-082
Safety Advisory: 23-439
September 11, 2023
PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
To minimize the safety risk, the consumer can confirm that the circuit protection is a 15 amp ATC
fuse or unplug the controller until taken to a dealer. As soon as possible, please make an appointment
to have your RV serviced by your dealership. The labor time to perform this correction is
approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be
needed to schedule and process your RV for this repair.
BE ADVISED –
Damage caused by failure to have the
recall remedy completed will be the
responsibility of the owner.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
What we
need you to
do
If you have
questions
**************************************************************************************************************
SAFETY ADVISORY # 23-439
Fuel Pump Controller
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a fuel station controller that may fail under certain circumstances. In the case of some failures, an increased risk of fire has been shown to exist.
Models Included:
Year Model Serial Number Ranges 2021
2022
2023
2021
2022
2023
2021
2022
2023
2021
2022
2023 Carbon – All Models Fuzion – All Models Impact – All Models Raptor – All Models MR805871 – MR805956 NR805000 – NR805814 PR805000 – PR805178 MF811355 – MF811755 NF810000 – NF811225 PF810000 – PF810318 MF815701 – MF815859 NF815000 – NF815638 PF815000 – PF815189 MR801550 – MR801678 NR800000 – NR801106 PR800000 – PR800313 Parts Required: 1 – KRV # 270590 – Box – Drain Cover – 7.5″ x 12″ x 2.75″ (This part may be ordered in bulk without a VIN) 2 – Black #8 x 1” screws (purchased locally) Parts When Needed: 1 – KRV # 696343 – Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue (This part may be ordered in bulk without a VIN) (This part can be obtained locally)
1 – Dual Tank Controller KRV # 701368 Fuel Station – COntroller – Carb/EPA Compliant – FLAT – (E/INT2S) – Replaces Krv 681575 1 – Single Tank Controller KRV # 701373 Fuel Station – Controller – Carb/EPA Compliant – FLAT – (E/I) – Single System – Replaces Krv 688169,693217,697535 2 – Wire connectors, if needed (purchased locally)
Tools Required: – Screw gun – Wire cutter/crimpers – Drill – 1/8” Drill bit – Foam gun
This Safety Advisory requires a Pre-Authorization & Photograph Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
Keystone RV Company
3/28/23 Safety Advisory 23-439 Page 2 of 7
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to protect the fuel pump controller from the elements of weather by installing a plastic cover on the back side of the skirt metal, and to make sure the circuit is protected by a 15 amp ATC fuse at the power source. If the circuit is not protected by a 15 amp fuse add an inline fuse like KRV# 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue. REPAIR INSTRUCTIONS Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the fuel pump controller at the rear off door side of the unit, close to the fuel station. Make sure that the back of the controller is clean, free of road debris, and dirt. Inspect the back of the controller for damage or excessive corrosion, replace if necessary. See parts listed above for reference. Pictures of the controller will be required for review. Step 3 Fig. 1 Fig. 2 Obtain KRV # 270590 – Box – Drain Cover – 7.5″ x 12″ x 2.75″ (cover). Measure between the bottom of the metal skirting and the floor. See Figure 1. Cut the cover from 12” down to 8” or 9” depending on the model. There needs to be enough room between the main floor and the top of the cover for wiring to enter. Drill at least two holes in the bottom of the cover for drainage. See Figure 2. Fig. 3 Safety Advisory 23-439 Page 3 of 7
Step 4
Remove the bottom two screws from the face of the fuel pump controller and center the cover over the back side of the fuel pump controller. Reinstall the bottom two screws into the mounting flange of the cover protecting the back side of the fuel pump controller. See figure 2. Using a 1/8” drill bit, place a hole in the mounting flange about ¾ of the way up on each side of the box into the metal skirting. If there are safety stickers mounted on the fender skirt, try to go above or below them. If you only have access to the mounting flange on one side, drill a hole about ¾ of the way up on that side. Go to the outside of the metal skirting and drill the second hole approximately 7” perpendicular to the first hole to hit the other flange. Add a 1” screw into both of the drilled holes.
See Figure 3.
Step 5
Using expandable foam, seal the top of the plastic cover covering the back side of the controller as seen in Figure 2. Step 6
Check wiring for proper circuit protection at 12VDC mini breakers, these are located close to the battery. The fuel controller must be protected by a 15 amp ATC blade fuse. Using the figures below check all circuits coming off the mini breakers for proper protection. Circuit protection may be found in one of the following arrangements:
• Attached to a mini breaker inside a 12VDC distribution panel within a couple of feet of the battery to an accessory fuse, make sure the fuse is a 15 amp ATC blade fuse. If it does not already have a 15 amp ATC fuse protecting the circuit, add KRV# 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR-03BL – 10BL – 15A – DC – Blue. See Figures 4 and 5 for typical fifth wheel and travel trailer 12VDC distribution boxes.
• Attached to a mini breaker with an inline fuse that is 20 amps or 15 amps. Change any 20 amp fuses to a 15 amp ATC fuse for the fuel controller circuit. See Figure 6.
• Attached to a configuration of mini breakers, either to the mini breaker or power buss bar. Install KRV # 696343- Fuse – Holder – 15 Amp – 10 Ga – W/P – w/15 Amp Fuse – Optifuse – LPR- 03BL – 10BL – 15A – DC – Blue or similar part from stock. See Figure 6. Note: In regards to the fuel controller wiring there are several red wires attached to the mini breakers. Test to make sure that you have the correct one by disconnecting the 10 gauge red wire and then testing the function of the fuel controller. The green lights will not light up on the controller if the power is properly disconnected. Fig. 4 Fig. 5 BRAKE � ,’ -1-2-A-ltti’–TR–I–AXLE—-,S �7CON-PNINECRTOUORND(SAB£LAJD2£68J) CABLE E 1o–o\ –� L____________J ,—— TAIL & LICENS -GREEN-16 AWG / GRN BLK\ .—– LT TURN & STOP-RED-16 AWG (Ck£D WeR�) 16 AWG AUX-BACK UP LT-YELLOW-16 AWG ♦ \�WHT BLU/ BREASWITCKAH WAY SOPEET. VETPNMDSORPREP/REPEAJNSTALLAnoTENR-FORREDJNLINE-TB AWGFUSMINE s1zE ..::…/
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OVER 55 AMP CONV.-4 AWG
POWER JACK GROUND-wt-llTE-10 AWG i’ ‘i
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TAIL LIGHT GROUND-wt-llTE-16 AWG SLIDEOUT GROUND-WI-IITE-10 AWG CHASSIS GROUND-BLACK-(SAM E AW G AS BATTERY CABLE) A WG 50 AMP
TYPE 1 (REFERENROOF MOUCNETS#O1L/ASROLDAWGR CFHOARRGPEROCPONERTRBREAOLLERKE-RRE&D-WI8REAWGSIZE)/10 AWG #1
CUONP TVEO R5TE5 RACHAMP CROGNE-V.R-E6D A WG* O*SVEEER N5O5TEAM#P5 CONV.-4 AWG
SLIDEOUT-PURPLE-10 AWG
POWER TONGUE JACK-BLACK-10 AWG TANK HEATER GROUND-WI-IITE-10 AWG
OVER 24 AMP LOAD REQUIRES 2nd CIRCUIT
SOLSOLAR DGWGROUNDFOR-BLPRAOCKPE-R8 BARWGEAKER/10 A&WGWIR(REFERENE SIZE CE (REFERENROOF MOUCENTS#2/SOLOLAR DAWGR CFHOARRPGREOPCOENRTRBORLELAEKRE-RRED& -WI8REAWGSIZE)/10 AWG #2
(TAOVENKRH2E4ATEAMR-P TLAOAN-D10REAQWGUIREUSP 2nTOd 2CIR4 ACMUPIT)LOAD (80% of 30 AMP) POWER JACKS-BROWN-10 AWG 1N. OSTEOMES: GROUNDS MAY TERM/NATE AT CHASSIS GROUND LUG 23.. DBRAREAWIKERNG SSHMOAWNY VWIARTHY BAYLLPROPODnUONCTS & OPnONS
54.. ACONLL VESORLTEARR CCHAHARRGGEE CIRLINCEUITOTS BMEUS4T ATEWGRMWI-I/NAETEN UOSINN GBA1T2T. VOLSIDTE ROEFFEDRISCONNECT F ADD TPMS, ADD EXT. LEVELING BREAKER 115639 3 ’22 ’23 E ADD NOTE 5 REGARDING 12 voLT REFER WIRING PRooucr: – nTLE.· 12 VDC BREAKER BOX (TT) :�D=:A=D=D==SH=E=E=T==D:u::::AL= =D=O=C=K=P=OR==T=)·==AD=D:�s::::aLA:R:::::c:::H=AR= G=’E==Wl=R=’£=#==7i=O=P=R=l=N=T=====:=104:::: ::::5:::o1:::: :=6�/10:v-:’21=: � �mpallJI I–DA_ _:5_ ₁/_ 12_1/”2_ 0_ –r-8- Y;:- JB–1–M-OD-EL:_ _A_L_L _____,….M_ Y;:_ _18_ –I THIS ORA’MNG ANO THE INF’ORIIA110N CONTAINED THEREON ARE THE EXO..USIIIE PROPERTY OF KEYSTONE RV. ANY REPRODUCTION ltlTHOUT THE EXPRESS MITTEN CONSENT OF KEYSTONE RV IS PROHIB/TcD. ALL RIGHTS RESERVED. SHEET 2 OF 3 Fig.6 Step 7
Safety Advisory 23-439 Page 7 of 7 Test the function of the fuel controller. Pull the 15 amp fuse to verify that the controller is properly connected to the protected circuit. Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT REPAIR
Submit a Pre-Authorization request with pictures then claim on Key Express using Flat Rate Code # 7143942A
In the Complaint section note: Safety Advisory # 23-439 In the Cause section note: Safety Advisory # 23-439
In the Correction section note: Installed cover for fuel controller. And pick one of the
following: Installed 15 amp fuse or Inspected fuse protection and it was correct.
The amount of time authorized for this repair is 1.0 hour.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021-2023 Carbon, Fuzion, Impact, Raptor Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that the vehicles in the recall population have a fuel station controller that may fail under certain circumstances. In the case of some failures, an increased risk of fire has been shown to exist.
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the circuit protection and install a 15 amp ATC fuse if the circuit is on an auto breaker circuit. A plastic box is to also be installed around the back of the fuel station controller and seal the box from the elements of weather. The service and parts required for this corrective action will be provided at no charge to you.
To minimize the safety risk, the consumer can confirm that the circuit protection is a 15 amp ATC fuse or unplug the controller until taken to a dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 23-439 Dear , Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021-2023 Carbon, Fuzion, Impact, Raptor Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population have a fuel station controller that may fail under certain circumstances. In the case of some failures, an increased risk of fire has been shown to exist. The vehicles included in the recall are:
Year
Model
Serial Number Ranges
2021
2022
2023
Carbon – All Models
MR805871 – MR805956
NR805000 – NR805814
PR805000 – PR805178
2021
2022
2023
Fuzion – All Models
MF811355 – MF811755
NF810000 – NF811225
PF810000 – PF810318
2021
2022
2023
Impact – All Models
MF815701 – MF815859
NF815000 – NF815638
PF815000 – PF815189
2021
2022
2023
Raptor – All Models
MR801550 – MR801678
NR800000 – NR801106
PR800000 – PR800313
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
VIN
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #23-439, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
KEYSTONE RV COMPANY
cc.National Highway Traffic Safety Administration (NHTSA)
cc.Transport Canada
Reason for this recall
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall: US: 23V-082
CAN: 2023-067
Safety Advisory: 23-439
April 5, 2023
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-082
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company FEB 15, 2023 NHTSA Recall No. : 23V-082 Manufacturer Recall No. : 23-439 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 5,564 Estimated percentage with defect : 5 %
Vehicle Information :
Vehicle 1 : 2021-2023 Keystone Carbon Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Fuel Stations with Mini Controller
Carbon model count 1080 Production Dates : JUL 13, 2021 – DEC 14, 2022
VIN Range 1 : Begin : 4YDF41830MR805871 End : 4YDF39836MR805956
VIN Range 2 : Begin : 4YDFCNR29NR805000 End : 4YDFCNT27NR805814 VIN Range 3 : Begin : 4YDFFZV33NF810000 End : 4YDFCNW36PR805178 ✔ Not sequential
✔ Not sequential
✔ Not sequential Vehicle 2 : 2021-2023 Keystone Fuzion Vehicle Type : MOTORCYCLES
Body Style :
Power Train : NR
Descriptive Information : Fuel Stations with Mini Controller
Fuzion model count 1946 Production Dates : MAY 07, 2021 – DEC 14, 2022
VIN Range 1 : Begin : 4YDF37925MF811355 End : 4YDF42735MF811755
VIN Range 2 : Begin : 4YDFFZV33NF810000 End : 4YDFFZT27NF811225 VIN Range 3 : Begin : 4YDFFZT27PF810000 End : 4YDFFZV38PF810318 ✔ Not sequential
✔ Not sequential
✔ Not sequential Part 573 Safety Recall Report 23V-082 Page 2 Vehicle 3 : 2021-2023 Keystone Impact Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Fuel Stations with Mini Controller
Impact model count 988 Production Dates : MAY 19, 2021 – DEC 12, 2022
VIN Range 1 : Begin : 4YDF41536MF815701 End : 4YDT28V27MF815859
VIN Range 2 : Begin : 4YDF1PT2XNF815000 End : 4YDT1PP28NF815638 VIN Range 3 : Begin : 4YDF1PV39PF815000 End : 4YDF1PT28PF815189 ✔ Not sequential
✔ Not sequential
✔ Not sequential Vehicle 4 : 2021-2023 Keystone Raptor Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : Fuel Stations with Mini Controller
Raptor model count 1550 Production Dates : JUL 13, 2021 – DEC 14, 2022
VIN Range 1 : Begin : 4YDF3512XMR801550 End : 4YDF42932MR801678 VIN Range 2 : Begin : 4YDFRPV35NR800000 End : 4YDFRPV34NR801106 VIN Range 3 : Begin : 4YDFRPV31PR800000 End : 4YDFRPW32PR800313 ✔ Not sequential
✔ Not sequential
✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population have a fuel station controller that may fail under certain circumstances.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the case of some failures, an increased risk of fire has been shown to exist.
Description of the Cause : Under investigation. Identification of Any Warning
that can Occur : The controller may not function, function intermittently, or there may not be any warning. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-082 Page 3 Component Name 1 : Fuel Station Controller Component Description : Fuel Station Controller
Component Part Number : 688169, 693217, 697535, 681575 Supplier Identification : Component Manufacturer
Name : ECI Fuel Systems
Address : 1794 West Eleventh Street Upland California 91786
Country : United States Chronology :
1/23/2023 – Report was made of a fire and reviewed a weekly TREAD audit.
1/23/2023 – Investigation of warranty claims into all failures of fuel system controllers opened.
1/31/2023 – ECI Fuel systems given claim data to open investigation into failures. Warranty claims for failures include 272 failures ranging from inoperative panels to miswired panels, claim dates started in April of 2021 to current. The fire claim that started the investigation happened on 1/19/2023. There were no field reports/ service reports, and no death or injury claims.
2/2/2023 –.Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. All affected units were put on hold until a cause and remedy can be determined.
2/10/2023 – Investigation concluded of affected scope and range. Investigation of cause is ongoing. Description of Remedy :
Description of Remedy Program : The remedy is to inspect the circuit protection and install a 15 amp ATC
fuse if the circuit is on an auto breaker circuit. A plastic box is to also be installed around the back of the fuel station controller and seal the box from the elements of weather. Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The original controller will be installed on a circuit protected by a 15 amp ATC fuse and protected from the elements of weather.
Units were quarantined, inspected then repaired as indicated by inspection. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-082
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 10, 2023 – APR 10, 2023
Planned Owner Notification Date : APR 10, 2023 – APR 10, 2023
* NR – Not Reported
SEOCONTENT-END