23E008 Entry Door Latch Failure – Lippert Global Latches LK702

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February 7, 2023 NHTSA CAMPAIGN NUMBER: 23E008000

Entry Door Latch Failure

The inability to enter or exit the vehicle in an emergency increases the risk of injury.


NHTSA Campaign Number: 23E008

Manufacturer Lippert


Potential Number of Units Affected 1,043



Lippert is recalling certain Global latches, model number LK702, and part number 2021023988, used in Lippert series 3500 and 920 entry doors. The entry door latch may fail and not allow entry or exit.



Lippert will work with the RV manufacturers to replace the door latch, free of charge. Owner notification letters are expected to be mailed March 20, 2023. Owners may contact Lippert customer service at 1-574-538-4514. Lippert’s number for this recall is 148-2023-001.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.







This document refers to the replacement of the door lock assembly with latch on certain motorized entry doors. A portion of the latch is breaking off when attempting to exit the coach. The complete door lock assembly with latch, PN 2021 097898, will be replaced with a redesigned part, if needed.

NOTE: Check first for an “INSPECTED LATCH” sticker on the inside of the door frame between the hinges (Fig. 12). If it is present, report back to the OEM that the VIN has already been addressed.



This document provides general instructions. Many variables can change the circumstances of any procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing the operation. This document cannot begin to plot out procedures for every possibility, but will provide the general instructions for effectively installing, removing or servicing the system. In the event the skill level required is too advanced or the procedure too difficult, a certified technician should be consulted before performing the necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty, inflicting injury or even death.


Resources Required

  • Two people
  • Cordless or electric drill or screwgun
  • Appropriate drive bit
  • 7/16″ nut driver
  • 1/4″ screwgun bit
  • Replacement complete latch assembly, PN 2021097898, if needed



Disassemble Latch

1. Open entry door so it is perpendicular to the coach.

2. Peel off adhesive patch covering the access port for the latch fastening nut (Fig. 1).

3. Use 7/1 6″ nut driver to remove threaded nut (Figs. 2 and 3) and set aside.


NOTE: Be careful not to let the nut fall out of the nut driver and down into the door while removing.

4. While another person supports the outside latch assembly, remove the three Phillips head screws on the inside of the assembly (Fig. 4) and set aside.

5. Remove both sides of latch assembly.



NOTE: Check first for an “INSPECTED LATCH” sticker on the inside of the door frame between the hinges (Fig. 12). If it is present, report back to the OEM that the VIN has already been addressed. If not inspected, proceed with inspection.

1. Using a 1/4″ screwgun bit, try to insert the bit into the spun rivet of the inside latch assembly (Fig. 5).

2. If bit fits into rivet opening, replace the complete latch assembly including both inside and outside latch assemblies.

3. if the bit does not fit, no action is required. Proceed to latch reassembly instructions.


Reassemble Latch

1. Slide inside latch assembly into place. Keep deadbolt handle in the 10 0’clock position (Fig. 6).

NOTE: Do NOT let deadbolt pop out of place. It may be difficult to reinstall.

2. While another person holds the inside latch assembly in place, reinstall the latch nut and tighten slowly with nut driver until a few threads of the bolt are visible (Fig. 7).

NOTE: Do NOT tighten nut completely. The latch will not operate correctly if the nut is too tight.

3. While another person holds the outside assembly, loosely reinstall the three Phillips head screws (Fig. 8).

4. Align deadbolt and then extend the deadbolt so it appears on the outside of the door frame (Fig. 9).


5. When deadbolt is extended, firmly tighten the three Phllips head screws (Fig. 10).

6. Replace adhesive patch over nut access port (Fig. 11).

7. Place an “INSPECTED LATCH” sticker indicating the assembly has been replaced on the inside of the door frame between the hinges (Fig. 12).


Chronology :

01.18.2023: OEM was visiting our production facility and brought up concern of potential latch issue on specific entry doors

01.20.2023: Components received from customer for review

01.20.2023: Lippert contacted external vendor

01.21.2023: Vendor (Global Latch) responded to Lippert and meeting set for further discussion and review

01.24.2023: On site Review and Discussion with external vendor. Vendor provided detail of modifications made to the involved entry door latch

01.24.2023: Lippert quarantined suspect product at our facilities

01.25.2023: Inspection at local customer facilities began

01.26.2023: Notification to Lippert Internal Teams of entry door latch concern

01.27.2023: Continuation of investigation and inspection at local OEM facilities

01.31.2023: Lippert Product Safety Committee meeting to review details and determine field action

02.01.2023: Internal Teams additional review of all details, involved product shipments and collecting key information to file 573

02.07.2023: Lippert files 573 for Recall to begin


1 Affected Product




6 Associated Documents

Defect Notice 573 Report

RCLRPT-23E008-4739.PDF 214.216KB

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Recall Acknowledgement

RCAK-23E008-6045.pdf 646.229KB

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Recall 573 Report – 2/13/2023

RCLRPT-23E008-1231.PDF 214.215KB

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Remedy Instructions and TSB

RCRIT-23E008-9987.pdf 1658.896KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23E008-7983.PDF 214.216KB

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Recall 573 Report – 3/2/2023

RCLRPT-23E008-2847.PDF 214.213KB

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