January 30, 2023 NHTSA CAMPAIGN NUMBER: 23V036000
Hydraulic Pump Rubber Mounts May Fail
An unsecured hydraulic pump can cause a loss of power steering assist. In addition, the unsecured pump may damage the low-voltage harness and result in the loss of high voltage power. Either of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 23V036
Manufacturer Lion Electric Company
Components STEERING
Potential Number of Units Affected 14
Summary
Lion Electric Company (Lion) is recalling certain 2019-2023 LionC school buses. The rubber mounts used to absorb vibrations from the main hydraulic pump may wear prematurely and fail, resulting in an unsecured pump.
Remedy
Lion Electric Company will dispatch a technician to remove the rubber mounts, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact Lion customer service at 1-855-546-6706.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
– September 22, 2022: Discovery of broken supports in service.
– September 2022 to January 2023: Technical investigation.
– January 23, 2023: Confirmation of defect against Motor Vehicle Safety Regulations and approval of recall proposal by Lion Electric’s Safety Committee.
– To this day, the rubber mounts were replaced on two different vehicles. There is no other warranty claim raised by the customers related to this issue.
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
LION | LIONC | 2019-2023 |
4 Associated Documents
Recall Acknowledgement
RCAK-23V036-5244.pdf 645.854KB
RCAK-23V036-5244
Defect Notice 573 Report
RCLRPT-23V036-5481.PDF 213.69KB
Recall 573 Report-Amendment 1 – 02/01/2023
RCLRPT-23V036-8098.PDF 213.667KB
RCLRPT-23V036-8098
ISSUED Owner Notification Letter(Part 577)
RCONL-23V036-1591.pdf 148.103KB
RCONL-23V036-1591
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V036&docType=RCL
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-036 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lion Electric Company Submission Date : JAN 30, 2023 NHTSA Recall No. : 23V-036 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Lion Electric Company Address : 921, chemin de la Riviere-du-Nord Saint-Jerome, Quebec, Canada 00 J7Y 5G2 Company phone : 1-855-546-6706 Population : Number of potentially involved : 14 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2023 Lion LionC Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : We have determined the number of impacted vehicles with our database, and these are all lionC vehicles sold in the United States. Production Dates : JAN 01, 2019 – OCT 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The rubber mounts used to absorb the vibrations generated by the main hydraulic pump on the LionCs are showing premature wear, which could lead to improper pump mounting. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A pump with a poor attachment to the structure would increase the risk of loss of steering assist or loss of high voltage to the vehicle. The secondary pump ensures the braking capability of the vehicle. Loss of steering assist or loss of high voltage would increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-036 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Rubber mount Component Description : rubber vibration dampener Component Part Number : 14802721_00 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – September 22, 2022: Discovery of broken supports in service. – September 2022 to January 2023: Technical investigation. – January 23, 2023: Confirmation of defect against Motor Vehicle Safety Regulations and approval of recall proposal by Lion Electric’s Safety Committee. – To this day, the rubber mounts were replaced on two different vehicles. There is no other warranty claim raised by the customers related to this issue. Description of Remedy : Description of Remedy Program : First, a notice will be sent to the owners of the impacted vehicles advising them of the defect and the precautions to take regarding their vehicle. Lion will then contact each customer to determine a date of intervention where a team of technicians will be dispatched to remove the rubber mounts. All costs will be covered by the Lion Electric Company under the warranty program. How Remedy Component Differs from Recalled Component : The recalled component is removed but will not be replaced with a remedy component. Part 573 Safety Recall Report 23V-036 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : As a first precaution, the rubber mounts were removed from production as of October 3rd 2022. Further investigation confirmed the necessity of removing the rubber mount and also confirmed that the rubber mount is not necessary to support the main hydraulic pump. Recall Schedule : Description of Recall Schedule : We don’t have any dealer to notify. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : FEB 13, 2023 – FEB 14, 2023 * NR – Not Reported
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IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN. February 6th, 2023 «Corporate_name» «Address» «City» «ProvState» «Zip_Code» «Country» NHTSA Recall 23V036 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Lion Electric has decided that a defect, which relates to motor vehicle safety exists in certain 2022 LionC vehicles. Description of the defect The rubber mounts used to absorb the vibrations generated by the main hydraulic pump on the LionCs are showing premature wear, which could lead to improper pump mounting. An unsecured hydraulic pump can cause a loss of power steering assist or damage the low-voltage harness, increasing the risk of a crash. Corrective measures and precautions A team of technicians will be dispatched by Lion Electric to remove the rubber mounts. Hardware will be replaced as needed. Lion Electric will contact you as soon as possible to determine the date of the recall, which will be done at the company’s expense by one of our technicians. If an anomaly is detected surrounding the steering system, you must contact The Lion Electric immediately at this toll-free number: 1 855 546-6706 ext.: 229 and not use the identified vehicle. Following your report of the defect to Lion Electric, they will contact you shortly to determine the date to perform the service. IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN. Contact For any questions, do not hesitate to contact the service department at 1 855 546-6706 ext.: 229. If you have already paid to have your vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement, as applicable. To learn more about what you need to do to obtain reimbursement, contact Customer Support above. We estimate the time to perform the labour required to correct the defect to be approximately 2 hours. Please contact Lion to provide the new owner’s information if you no longer own this vehicle. Lion will then contact the new owner. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within 10 days to comply with federal regulations. After contacting the Lion Electric Company’s customer support number, if you still are not able to have the safety defect remedied without charge and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if you believe that Lion Electric has failed or is unable to remedy the defect or noncompliance without charge. Our priority is to always provide you with a product of the highest quality and security levels. We apologize for the inconvenience and would like to thank you for your trust and valuable cooperation. Guy Lecompte Senior Product Compliance Manager
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-036 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lion Electric Company Submission Date : FEB 01, 2023 NHTSA Recall No. : 23V-036 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Lion Electric Company Address : 921 Chem. de la Rivière du N Saint-Jérôme, Quebec, Canada 00 J7Y 5G2 Company phone : 1-855-546-6706 Population : Number of potentially involved : 14 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2023 Lion LionC Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : We have determined the number of impacted vehicles with our database, and these are all lionC vehicles sold in the United States. Production Dates : JAN 01, 2019 – OCT 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The rubber mounts used to absorb the vibrations generated by the main hydraulic pump on the LionCs are showing premature wear, which could lead to improper pump mounting. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A pump with a poor attachment to the structure would increase the risk of loss of steering assist or loss of high voltage to the vehicle. The secondary pump ensures the braking capability of the vehicle. Loss of steering assist or loss of high voltage would increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-036 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Rubber mount Component Description : rubber vibration dampener Component Part Number : 14802721_00 Supplier Identification : Component Manufacturer Name : McMaster-carr Address : 600 N County Line RD Elmhurst Illinois 60126-2034 Country : United States Chronology : – September 22, 2022: Discovery of broken supports in service. – September 2022 to January 2023: Technical investigation. – January 23, 2023: Confirmation of defect against Motor Vehicle Safety Regulations and approval of recall proposal by Lion Electric’s Safety Committee. – To this day, the rubber mounts were replaced on two different vehicles. There is no other warranty claim raised by the customers related to this issue. Description of Remedy : Description of Remedy Program : First, a notice will be sent to the owners of the impacted vehicles advising them of the defect and the precautions to take regarding their vehicle. Lion will then contact each customer to determine a date of intervention where a team of technicians will be dispatched to remove the rubber mounts. All costs will be covered by the Lion Electric Company under the warranty program. How Remedy Component Differs from Recalled Component : The recalled component is removed but will not be replaced with a remedy component. Identify How/When Recall Condition was Corrected in Production : As a first precaution, the rubber mounts were removed from production as of October 3rd 2022. Further investigation confirmed the necessity of removing the rubber mount and also confirmed that the rubber mount is not necessary to support the main hydraulic pump. Part 573 Safety Recall Report 23V-036 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : We don’t have any dealer to notify. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : FEB 13, 2023 – FEB 14, 2023 * NR – Not Reported
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