I-23-01 Kickstand May Not Retract Properly – 2022 Indian Chief, Chief Bobber, Chief Bobber Darkhorse, Chief Darkhorse, Super Chief, & Super Chief Limited Motorcycles

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December 29, 2022 NHTSA CAMPAIGN NUMBER: 22V957000

Kickstand May Not Retract Properly/FMVSS 123

A kickstand that does not properly retract can increase the risk of a crash.

 

NHTSA Campaign Number: 22V957

Manufacturer Indian Motorcycle Company

Components STRUCTURE

Potential Number of Units Affected 4,653

 

Summary

Indian Motorcycle Company (Indian) is recalling certain 2022 Chief, Chief Bobber, Chief Bobber Darkhorse, Chief Darkhorse, Super Chief, and Super Chief Limited motorcycles. The kickstand may not properly retract upon ground contact when left extended while riding. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 123, “Motorcycle Controls and Displays.”

 

Remedy

Dealers will replace the kickstand, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-23-01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Indian Motorcycle Recalls

 


Indian Motorcycle I-23-01 Safety Recall

Chief Sidestand FAQ
Version: R01 (February 2, 2023)

 

What is the purpose of the I-23-01 Safety Recall?

Indian Motorcycle has determined that on Model Year 2022 Chief, Chief Bobber, and Super Chief motorcycles there is a potential for the sidestand to not fold rearward and upward if it contacts the ground when the motorcycle is moving forward, posing a crash hazard and risk of serious injury.

To address this concern, Indian Motorcycle has released the I-23-01 safety recall with instructions to replace the sidestand with an improved part.

 

What make & model year is included in this Safety Recall?

2022 Chief, Chief Bobber, and Super Chief motorcycles

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Will Indian Motorcycle notify consumers?

Yes. Indian Motorcycle will notify consumers of the repair release by email and follow-up with a mailed notification letter.

 

Should dealers notify consumers?

Yes. Dealers should follow their standard process for contacting consumers regarding recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.

 

Is training required before ordering parts or filing claims for this Safety Recall?

No. Polaris does NOT require any additional or specific training for I-23-01.

 

Is this a STOP SALE

Yes. This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the repair is complete.

 

What Dealers CAN Do

  1. Can quote new products.
  2. Can accept deposits from consumers as a reservation for a future sale.
  3. Can utilize PCDX to begin setup and PDI (except for test ride).
  4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

  1. Cannot complete a sale.
  2. Cannot deliver impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

What parts are required to update the vehicles affected by this recall, and will dealers need to order them?  Dealers will need to place order a new sidestand, part number 1028796-266

 

What if parts are showing on backorder or not available? 

Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so Polaris can track demand and keep parts shipping to dealers.

 

Are the parts returnable if a dealer over orders? 

No. Our standard RMA policy excludes the return of Safety Recall parts.

 

What should dealers do with service parts in dealer inventory? 

Dealers should review their service parts inventory according to the procedure outlined in I-23-01 and ensure that they are disposed of properly. Refer to the recall for detailed instructions on how to review and file a Parts Stock claim for affected inventory parts.

  • 1026864-266

 

Will Dealers have all the appropriate tools to complete this Safety Recall?  Yes. A tool list has been provided in the I-23-01 Safety Recall instructions.

 

Will dealers be paid for performing this Safety Recall? 

Yes. Dealers will be reimbursed for the cost of parts and labor to perform the recall.

 

Can I allow demos on vehicles that havent had I-23-01 performed? 

Yes. This is NOT a Stop Ride, so vehicles that haven’t had the update performed can still be driven (both consumer and dealer vehicles). However, we recommend providing demo rides on vehicles that have had the update completed, and therefore can be retailed immediately.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?

The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent, and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.

* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the recall, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

 


1-23-01
February 02, 2023

VERSION: R02 (February 02, 2023)

CHIEF SIDESTAND

 

PURPOSE

Indian Motorcycle has determined that on Model Year 2022 Chief, Chief Bobber, Chief Bobber Darkhorse, Chief Darkhorse, Super Chief, and Super Chief Limited motorcycles there is a potential for the sidestand to not fold rearward and upward if it contacts the ground when the motorcycle is moving forward, increasing the risk of a crash or serious injury.

To address this concern, Indian Motorcycle has released this safety recall with instructions to replace the sidestand with an improved part.

 

AFFECTED MODELS

MODEL YEAR MODELS AFFECTED RANGE
2022 Chief, Chief Bobber, Chief Bobber Darkhorse, Chief Darkhorse, Super Chief, and Super Chief Limited Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Indian Motorcycle will be mailing a notification letter to consumers affected by this Recall. Indian Motorcycle will also send an email to owners for whom Indian Motorcycle has a valid email address.

 

DEALER – WHAT TO DO?

As of January 05, 2023, YOU MUST NOT SELL OR DELIVER any affected NEWORUSED Model Year 2022 Chief, Chief Bobber, Chief Bobber Darkhorse, Chief Darkhorse, Super Chief, and Super Chief Limited affected by this Stop Sale until it is repaired according to the Safety Recall.

 

REPAIR PROCEDURE

TOOLS REQUIRED

Safety Glasses
Wrench Set, Metric
Wrench Size 15 mm
Socket Set, Metric
Socket Size 6 mm
Torque Wrench

 

SIDESTAND REMOVAL

WARNING
Sidestand is under spring tension, wear eye protection.

1. Park the motorcycle on it’s center, secure the motorcycle, and make sure it is stable

CAUTION
Sidestand will be moved between the UP (retracted) and DOWN (extended) position during removal and installation. Be sure vehicle is properly secured.

2. Turn key to OFF position and remove key.

3. Ensure sidestand is in the DOWN position Remove sidestand pivot bolt qusing a 6 mm hex wrench while holding the nut w with a 15 mm wrench.

4. Grasp sidestand firmly and move it to the UP position.

5. Grasp sidestand firmly. Pull sidestand rearward against spring tension until mounting flange on sidestand is clear of the mounting boss on the frame.

6. Relax tension and remove spring.

STOP!
DISCARD original sidestand immediately.
Verify new 1028796-266 sidestand is being installed by checking machine indicator.

 

SIDESTAND INSTALLATION

WARNING
Sidestand is under spring tension, wear eye protection.

1. Using ID Red or similar de-greaser, clean the pivot bolt and sidestand mounting boss on frame.

IMPORTANT
Failure to do so will result in poor performance of the sidestand.

2. Lightly grease sidestand mounting boss on frame and the shouldered portion of the pivot bolt.

3. Attach spring to NEW sidestand.

IMPORTANT
Ensure the loops of the sidestand spring face towards the center of motorcycle. Failure to have proper orientation may result in a spring failure.

4. Place loose end of spring through hole in frame rail.

5. With sidestand in the retracted position (up) grasp sidestand firmly and, pull stand rearward against spring tension until the mounting flange on the sidestand drops onto the mounting boss on the frame.

6. Swing sidestand to the extended position to align bolt hole and install bolt and nut.

7. Torque to specification and wipe off any excess grease.

TORQUE
Sidestand Pivot Bolt:
37 ft-lbs (50 N·m)

8. Cycle the sidestand to be sure it moves freely, and returns to the fully retracted position.

 

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Chronology :

On August 4, 2022, Indian Motorcycle received notification of a crash in Canada, involving minor injuries (e.g., sore hand and minor bruising to torso) to the rider where the sidestand allegedly failed to retract after it was left extended during operation. At that time, the customer informed Indian Motorcycle of an additional video (YouTube) with a sidestand that failed to retract when contacting the ground during a MY22 Indian Chief demo ride. Indian Motorcycle is not aware of any reports that have been made related to the demo ride incident.

Thereafter, on August 20, 2022, Indian Motorcycle received a second case that mentioned a consumer who had previously ridden their vehicle with the sidestand extended, though no crash, injury, or otherwise was indicated in the case.

Thereafter, Indian Motorcycle initiated an internal investigation.

Following the company’s Engineering design evaluation, on December 22, 2022, Indian Motorcycle’s Executive Review Committee decided that the sidestand’s inconsistent retraction constituted a non-compliance with FMVSS 123, S5.2.4, and decided to recall the affected bikes.

Other than the above, Indian Motorcycle has not identified any warranty claims, other field or service reports, or other information related to this issue. No NHTSA VOQs have been identified for sidestand retraction concerns on MY22 Indian Chief models.

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
INDIAN CHIEF 2022
INDIAN CHIEF BOBBER 2022
INDIAN CHIEF BOBBER DARK HORSE 2022
INDIAN CHIEF DARK HORSE 2022
INDIAN SUPER CHIEF 2022
INDIAN SUPER CHIEF LIMITED 2022

 


19 Associated Documents

Recall Acknowledgement

RCAK-22V957-1364.pdf 702.062KB

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Noncompliance Notice 573 Report

RCLRPT-22V957-7497.PDF 219.223KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V957-9065.pdf 62.927KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V957-3673.pdf 67.896KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V957-7948.pdf 53.125KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V957-8329.pdf 69.023KB

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Remedy Instructions and TSB

RCRIT-22V957-4843.pdf 1571.147KB

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Recall 573 Report – February 1, 2023

RCLRPT-22V957-1116.PDF 219.223KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V957-5662.pdf 39.018KB

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Indian Motorcycle I-23-01 Safety Recall Chief Sidestand FAQ

RMISC-22V957-0365.pdf 248.51KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V957-3386.pdf 64.68KB

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Safety Recall Consumer Email

RMISC-22V957-4768.pdf 90.202KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V957-4367.pdf 94.53KB

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3/8/2023 I-23-01 Indian Motorcycle Safety Recall The following is a copy of the I-23-01 Consumer Letter issued on February 15, 2023

RMISC-22V957-2023.pdf 565.007KB

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Recall Quarterly Report #1, 2023-1

RCLQRT-22V957-6835.PDF 211.146KB

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Recall Quarterly Report #2, 2023-2

RCLQRT-22V957-7110.PDF 211.25KB

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ISSUED Renotification Notice

RCRN-22V957-2319.pdf 210.663KB

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Recall Quarterly Report #3, 2023-3

RCLQRT-22V957-4731.PDF 211.474KB

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Email Renotification

RMISC-22V957-4712.pdf 54.626KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V957&docType=RCL

 


 

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