Fuel Pump Failure Can Cause Loss of Drive Power – 2022 Genuine Buddy Kick 125 Motorcycles

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November 21, 2022 NHTSA CAMPAIGN NUMBER: 22V862000

Fuel Pump Failure Can Cause Loss of Drive Power

A fuel pump failure can cause a loss of drive power, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V862

Manufacturer Genuine Scooters, LLC

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 817

 

Summary

Genuine Scooters, LLC is recalling certain 2022 Genuine Buddy Kick 125 motorcycles. The impeller may strike the fuel pump body, causing the fuel pump to fail.

 

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 6, 2022. Owners may contact Genuine Scooters customer service at 1-773-433-1316.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


December 1, 2022

TECHNICAL SERVICE BULLETIN

Re: Genuine Buddy Kick 125 Fuel Pump Recall

Genuine Scooter Company has noticed an uptick in fuel pump failures on low mileage, late model Buddy Kick 125 scooters. The issue has been traced to a specific date range of fuel pumps by the fuel pump manufacturer. We have been given a list of all VINs that received fuel pumps with these date codes on them.  Out of an abundance of caution, Genuine has chosen to issue a NHTSA recall to replace all fuel pumps on affected vehicles remedying this issue.

 

Models Affected:

2022 Model Year Buddy Kick 125

 

Technical Issue:

During operation, loss of motor power to the scooter can occur without warning. This could result in a loss of motive power, which can increase the risk of an accident.

 

Remedy: 

To remedy, the fuel pump will be replaced on affected vehicles.  This problem will be resolved at no charge to the consumer.

Genuine will issue recall documentation to all registered consumers within the affected VIN range. We will instruct the customer to reach out to their dealer to schedule the repair. Dealers will then submit a warranty claim for the affected VIN, and we will ship the parts to the dealer. Upon completion of the repair, we ask that the dealer take a photo that shows the new fuel pump installed in the bike, with the metallic date code sticker visible.

 

To initiate the recall repair process:

1) Log into Simply Warranty and complete a warranty claim for each vehicle. A specific part number and labor code have been created for this recall. Enter in Part Number TS-BA5218000001 quantity 1. This covers all parts necessary to complete the recall. Enter in Labor Code KICK FUEL PUMP

2) Once the Simply Warranty claim has been submitted and approved by Genuine, the parts will be shipped.

3) After the fuel pump replacement has been completed, please upload photos confirming their installation (see attached below PDF for examples) to the Simply Warranty claim. Alternatively, dealers can email the photos to parts@genuinescooters.com with the claim number or VIN number. The labor reimbursement will then be credited to your account.

If you have questions relating to the installation of the motor or bearing set, please contact Genuine for further questions or concerns.

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Chronology :

On July 17th, 2022, our warranty department noticed an increase in warranty claims for failed fuel pumps. The warranty department reported that several dealers had submitted warranty claims for failed fuel pumps on the Buddy Kick model over the previous 9 months.

We ran a warranty report analysis and determined that 8 fuel pumps had all failed within the first 500 miles of vehicle operation over the previous 9 months. The fuel pump failures seemed to be confined to a specific range of VIN numbers. On July 26th, 2022, we reported our internal warranty analysis to the vehicle factory based in Taiwan.

On August 1st, 2022, the factory subsequently requested defect samples of the failed fuel pumps. We obtained defect samples from our dealer network and sent the defective fuel pumps to the factory.

On August 12, 2022, the factory confirmed receipt of the defect samples sent. By this point in time, 19 fuel pump failures had been reported. The factory worked with the fuel pump supplier to analyze the defective fuel pump samples.

The vehicle manufacturer provided feedback to Genuine on September 28th, 2022, that the manufacturing tolerances on the fuel pump were too close causing the pump impeller to contact the pump body with subsequent failure of the fuel pump. Following the analysis, the fuel pump manufacturing process was evaluated and adjusted in October to ensure the tolerances were within the proper specifications to prevent future pump failures.

On November 14th, 2022, the factory
confirmed fuel pumps could be manufactured with the correct tolerances. At this point in time, 31 fuel pump failures had been reported. On November 17th, the factory confirmed they could supply all the fuel pumps required to facilitate the recall for the affected models and subsequently a recall was issued to remedy.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
GENUINE SCOOTER BUDDY KICK 2022

 


10 Associated Documents

Safety Bulletin

RCSB-22V862-3934.pdf 221.969KB

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Defect Notice 573 Report

RCLRPT-22V862-3029.PDF 214.283KB

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Recall Acknowledgement

RCAK-22V862-5263.pdf 645.774KB

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Manufacturer Notices(to Dealers,etc) – Dealer Email re Buddy Kick 125 Fuel Pump NHTSA Recall

RCMN-22V862-3108.pdf 199.29KB

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Miscellaneous Document

RMISC-22V862-0242.pdf 74.853KB

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ISSUED Owner Notification Letter (Part 577)

RCONL-22V862-6181.pdf 129.866KB

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Recall Quarterly Report #1, 2022-4

RCLQRT-22V862-4949.PDF 211.136KB

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Recall 573 Report – 3/28/23

RCLRPT-22V862-5199.PDF 214.344KB

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Recall Quarterly Report #2, 2023-1

RCLQRT-22V862-3514.PDF 211.236KB

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Recall Quarterly Report #3, 2023-2

RCLQRT-22V862-6493.PDF 211.319KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V862&docType=RCL

 


 

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