SR-22-02-0 – Front Tow Eye Bracket May Detach During Towing – 2022 Lucid Air

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September 29, 2022 NHTSA CAMPAIGN NUMBER: 22V727000

Front Tow Eye Bracket May Detach During Towing

A detached tow eye bracket can separate the vehicle from the tow truck, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V727

Manufacturer Lucid USA, Inc.

Components STRUCTURE

Potential Number of Units Affected 571

 

Summary

Lucid USA, Inc. (Lucid) is recalling certain 2022 Lucid Air vehicles. The front tow eye bracket may be inadequately attached to the subframe and can detach during towing.

 

Remedy

Lucid Service Centers will inspect the subframe and add rivets to the tow eye bracket as needed, free of charge. Owner notification letters were mailed November 14, 2022. Owners may contact Lucid customer service at 1-888-995-8243. Lucid’s number for this recall is SR-22-02-0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lucid USA, Inc. (“Lucid”) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Lucid Air vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the condition?

Lucid has determined that on certain model year 2022 Lucid Air vehicles with subframes manufactured by a supplier, the tow eye attachment bracket at the vehicle subframe may have been manufactured with inadequate adhesive properties, which could result in the unexpected detachment of the tow eye during recovery operations. Such an unexpected detachment could occur without warning and risks causing  property damage or injury.

 

What actions will Lucid take?

Lucid will permanently secure the vehicle’s tow eye attachment to the subframe at NO COST to the  customer. The repair process will take approximately 2.3 hours to complete and will require the vehicle to be taken to a Lucid Service Center. Please note that depending on Lucid Service Center workload, the vehicle may need to be at a Lucid Service Center for more than one day. Please contact Lucid Customer Care to discuss alternate transportation.

 

What are your next steps?

Please contact a Lucid Service Center or Lucid Customer Care to schedule an appointment to have the  vehicle inspected and repaired as soon as possible. You can safely drive your vehicle to a Lucid Service  Center to have this campaign performed. The inspection and safety recall remedy will be performed at NO COST to you.

The tow eye should not be used until the recall repair is completed on your vehicle by a Lucid Service Center.

Until then, if it is necessary to tow the vehicle or load it onto a flat bed or other tow truck, the recovery service should employ wheel dollies.

 

Lucid also advises that the tow eye be physically removed from the vehicle until the recall repair is completed to ensure that it is not used in the event recovery services are required. The tow eye is in the trunk of your vehicle, located on the underside of the right-hand floor panel.

After the recall repair is completed on your Lucid Air, you should only use the tow eye as directed in the Owner’s Manual.

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What if you have previously paid for repairs to your vehicle for this specific condition?

Lucid will reimburse owners for the cost of repairs previously made for this specific condition. Please contact Lucid Customer Care with questions about such reimbursement. Copies of the repair details, proof-of-payment, and ownership information may be emailed with a request for reimbursement directly to customercare@lucidmotors.com.

 

What if you no longer own the vehicle?

If you no longer own this vehicle or would like to update vehicle ownership or contact information, please contact Lucid Customer Care at customercare@lucidmotors.com or 1-888-99-LUCID (1-888-995-8243).

What if you still have questions?

Lucid Customer Care is available 24/7 to answer your questions.

Lucid Customer Care
1-888-99-LUCID
(1-888-995-8243)

CustomerCare@Lucidmotors.com

Customer Care Team
P.O. Box 4713
Trenton NJ 08650-9944

 

If you believe Lucid has failed or is unable to remedy the defect without charge or within a  reasonable amount of time, you may submit a complaint to:

Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue S.E., Washington, D.C. 20590

You may also call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safecar.gov.

 


Chronology :

On or about July 15, 2022, Lucid learned that the tow eye bracket on a customer Lucid Air failed while being winched onto a flatbed truck using the tow eye. On Jul 22, Lucid received a report of a tow eye failure on a Lucid-owned vehicle.

On Aug 3, Lucid engineering notified the Product Safety Working Group (PSWG) of a potential concern with tow eye detachments. The PSWG reconvened on Aug 15 to review plans for investigating the tow eye design specifications and manufacturing data. As part of the investigation, Lucid determined that the tow eye brackets in the Jul 15 and Jul 22 incidents failed due to inadequate adhesive properties, and learned of three other failures caused by inadequate adhesion. A crack was discovered on a Lucid corrosion test vehicle on July 26, though the date of occurrence is unknown. Failures occurred on a customer vehicle on Aug 18, 2022, and on a Lucid test vehicle on Aug 24, 2022.

On Aug 31, Lucid lab tested subframe assembly tow eyes manufactured by the current manufacturer, Martinrea. These tests confirmed that subframe and tow eye brackets installed with the current manufacturing process exceed the design strength specification and have substantial margin. Given those results, Lucid analyzed the processes of the prior subframe manufacturer, Ethos.

By Sept 20, Lucid confirmed that all tow eye bracket adhesive failures occurred on subframes manufactured by Ethos, and Lucid concluded it did not have engineering confidence in the Ethos processes for these parts. Lucid established a clean point at the plant for vehicles with production dates beginning Apr 21, 2022, after which all subframes were manufactured by Martinrea.

On Sept 20, Lucid engineering briefed the PSWG on its findings and conclusions. On Sept 22, the PSWG and Product Safety Officer briefed Lucid’s Product Safety Executive Council (PSEC). The PSEC concluded the subframes manufactured by Ethos present an unreasonable risk to safety and decided to initiate a recall.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LUCID AIR 2022

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-22V727-3422.PDF 215.917KB

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Recall 573 Report – Amendment 1 – 10/05/2022

RCLRPT-22V727-7242.PDF 215.975KB

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Recall Acknowledgement

RCAK-22V727-2435.pdf 694.131KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V727-0506.pdf 73.772KB

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Recall 573 Report-Amendment 2 – 12/12/2022

RCLRPT-22V727-1922.PDF 216.015KB

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Recall Quarterly Report #1, 2022-4

RCLQRT-22V727-2029.PDF 211.143KB

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Recall Quarterly Report #2, 2023-1

RCLQRT-22V727-0472.PDF 211.244KB

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Remedy Instructions and TSB

RCRIT-22V727-9032.pdf 2472.707KB

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Recall Quarterly Report #3, 2023-2

RCLQRT-22V727-8282.PDF 211.33KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V727&docType=RCL

 


 

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