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September 29, 2022 NHTSA CAMPAIGN NUMBER: 22V726000
Hydraulic Leveling Leg Foot Pads May Separate
A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 22V726
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 9,678
Summary
Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Remedy
Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 22-437.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
11/1/22
Keystone RV Company
SAFETY ADVISORY # 22-437
Equalizer Jack Pads
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash.
Models Included:
Year | Model | Serial Number Ranges |
2021 – 2023 | Alpine – All Models | ME781070 – ME781779
NE780000 – NE781560 PE780000 – PE780203 |
2021 – 2023 | Avalanche – All Models with Equalizer Hydraulic Leveling | ME761120 – ME761822
NE760000 – NE761879 PE760000 – PE760356 |
2020 – 2023 | Fuzion – All Models | LF811170 – LF811206
MF810000 – MF811755 NF810000 – NF811225 PF810000 – PF810165 |
2020 – 2023 | Impact – All Models with Equalizer Hydraulic Leveling | LF815592 – LF815604
MF815010 – MF815854 NF815000 – NF815628 PF815000 – PF815084 |
Parts Required:
– KRV# 685977 – Mechanism – Foot Pad and Screw – For Side and Rear Jacks – SL-15 (as needed per inspection, VIN required for purchase)
– blue tread locker as needed (purchased locally)
Tools Required:
– Ratchet Wrench – ½” Allen socket
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to extend the four (4) rear hydraulic legs down about 3”, mark each cylinder, and test the mounting screw holding the foot pad for tightness manually using a ratchet handle/wrench (No Impact wrench). If the screw is not tight, remove the screw, clean the mounting screw hole with brake cleaner or acetone, and reinstall it using blue thread locker. If the mounting pad is missing clean the mounting screw hole with brake cleaner or acetone and install KRV# 685977 – Mechanism – Foot Pad and Screw – For Side and Rear Jacks – SL-1, using blue thread locker.
REPAIR INSTRUCTIONS
Step 1
See inspection instructions.
Chronology :
8/15/2022 – Report made that a jack foot was missing on a local unit.
8/16/2022 – Inspection and repair of missing foot completed and an initial data collection into missing Equalizer Jack feet commenced.
8/30/2022 – meeting with Equalizer to review current data collection. Investigation opened at Equalizer to review Equalizer claims and warranty data. Keystone to further investigate Keystone claims and data.
9/7/2022 – follow up meeting to review data with Equalizer. Equalizer does not have enough information to make a determination of defect or scope. Keystone to finalize all claim data and review.
9/12/2022 – Notification from Equalizer that data reviewed from Equalizer and Keystone and does not currently does not support a safety advisory. Communication with equalizer is ongoing.
9/15/2022 – Keystone Safety Committee reviewed the claim data, 236 claims from 5/28/2020 to 8/31/2022, 0 death and injury reports, 0 field reports, and concluded that the data reviewed indicated a unanimous vote to pursue voluntary recall. Investigation called for to determine affected unit range and scope.
9/23/2022 – Range and scope determined.
14 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KEYSTONE | ALPINE | 2021-2023 |
KEYSTONE | AVALANCHE | 2021-2023 |
KEYSTONE | FUZION | 2020-2023 |
KEYSTONE | IMPACT | 2020-2023 |
9 Associated Documents
Recall Acknowledgement
RCAK-22V726-2713.pdf 645.806KB
Defect Notice 573 Report
RCLRPT-22V726-7645.PDF 218.213KB
Remedy Instructions and TSB
RCRIT-22V726-5126.pdf 598.784KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V726-9955.pdf 92.887KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V726-2130.pdf 131.619KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V726-6405.PDF 211.153KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V726-1705.PDF 211.253KB
ISSUED Renotification Notice
RCRN-22V726-7311.pdf 106.384KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V726-2644.PDF 211.342KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V726&docType=RCL
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «POLKZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion, Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the mounting bolt for tightness and reinstall with thread locking adhesive if loose. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-726 Safety Advisory: 22-437 April 17, 2023 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com During pre-trip inspections, check the jack pad feet be sure that they are secure. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions
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SAFETY ADVISORY # 22-437 Equalizer Jack Pads Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash. Models Included: Year Model Serial Number Ranges 2021 – 2023 Alpine – All Models ME781070 – ME781779 NE780000 – NE781560 PE780000 – PE780203 2021 – 2023 Avalanche – All Models with Equalizer Hydraulic Leveling ME761120 – ME761822 NE760000 – NE761879 PE760000 – PE760356 2020 – 2023 Fuzion – All Models LF811170 – LF811206 MF810000 – MF811755 NF810000 – NF811225 PF810000 – PF810165 2020 – 2023 Impact – All Models with Equalizer Hydraulic Leveling LF815592 – LF815604 MF815010 – MF815854 NF815000 – NF815628 PF815000 – PF815084 Parts Required: – KRV# 685977 – Mechanism – Foot Pad and Screw – For Side and Rear Jacks – SL-15 (as needed per inspection, VIN required for purchase) – blue tread locker as needed (purchased locally) Tools Required: – Ratchet Wrench – ½” Allen socket Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to extend the four (4) rear hydraulic legs down about 3”, mark each cylinder, and test the mounting screw holding the foot pad for tightness manually using a ratchet handle/wrench (No Impact wrench). If the screw is not tight, remove the screw, clean the mounting screw hole with brake cleaner or acetone, and reinstall it using blue thread locker. If the mounting pad is missing clean the mounting screw hole with brake cleaner or acetone and install KRV# 685977 – Mechanism – Foot Pad and Screw – For Side and Rear Jacks – SL-1, using blue thread locker. Keystone RV Company 11/1/22 Safety Advisory 22-437 Page 2 of 5 REPAIR INSTRUCTIONS Step 1 See inspection instructions. I . L 15 J c I.· o rfy _ -(:a di ck Statu. t bal Safety Advisory 22-437 Page 3 of 5 Step 2 If bolt is loose or foot pad is missing proceed to the following instructions. (800) 846-9659 EOSystoms.~ SL 15 JACK LEG FOOT & BOLT RE-INSTALLATION This process is for the re-instollotion of a foot and bolt that wos found to be loose during prior inspect ion. (See SL foot and bolt inspection process) Tl1is assembly \JllllZeS the 314· Fb.t Head Allen Bolt, 314• X 1 114· FHSCS • Eq,J3filer part# 1383. Required ror installation: • Brush and sotvent to dean 111reads. Brake dean o, Acetooe. • Blue tllroad locker • 112″ dnve Impact 9″‘1, • 112· drive X t IT Allen Hex sockeL • Comprnssoo air sourc,i and air blOW gun If 1l1e loot 3t1d boll has already been removed, simply follow 1l1e below inslallalloo process. If 111e loot and boll have not yet been removed, tl1en follow 1l1e SL l00I and bolt nspecoon 1><otect,on mUSl be Cleaned out l)f10r to i’ls1311fl9 tile IOOt). use COl!lPressed air 10 dry. 2. Cle:in tile bolt thre3ds us,no solVenl Use compressed air to dry. 3. Apply tiberally, blue thread lodth. Note lllat the cyt,nOer rod willmay rottte as yoo
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion, Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the mounting bolt for tightness and reinstall with thread locking adhesive if loose. The service and parts required for this corrective action will be provided at no charge to you. During pre-trip inspections, check the jack pad feet be sure that they are secure. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-726 Safety Advisory: 22-437 November 11, 2022
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-437 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion, Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash. The vehicles included in the recall are: Year Model Serial Number Ranges 2021 – 2023 Alpine – All Models ME781070 – ME781779 NE780000 – NE781560 PE780000 – PE780203 2021 – 2023 Avalanche – All Models with Equalizer Hydraulic Leveling ME761120 – ME761822 NE760000 – NE761879 PE760000 – PE760356 2020 – 2023 Fuzion – All Models LF811170 – LF811206 MF810000 – MF811755 NF810000 – NF811225 PF810000 – PF810165 2020 – 2023 Impact – All Models with Equalizer Hydraulic Leveling LF815592 – LF815604 MF815010 – MF815854 NF815000 – NF815628 PF815000 – PF815084 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» «VIN10» «VIN11» «VIN12» «VIN13» «VIN14» «VIN15» «VIN16» «VIN17» «VIN18» «VIN19» «VIN20» «VIN21» «VIN22» «VIN23» «VIN24» «VIN25» «VIN26» «VIN27» «VIN28» «VIN29» «VIN30» «VIN31» «VIN32» «VIN33» «VIN34» «VIN35» «VIN36» «VIN37» «VIN38» «VIN39» «VIN40» «VIN41» «VIN42» «VIN43» «VIN44» Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-726 CAN: 2022-575 Safety Advisory: 22-437 November 9, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com «VIN45» «VIN46» «VIN47» «VIN48» «VIN49» «VIN50» «VIN51» «VIN52» «VIN53» «VIN54» «VIN55» «VIN56» «VIN57» «VIN58» «VIN59» «VIN60» «VIN61» «VIN62» «VIN63» «VIN64» «VIN65» «VIN66» «VIN67» «VIN68» «VIN69» «VIN70» «VIN71» «VIN72» «VIN73» «VIN74» «VIN75» «VIN76» «VIN77» «VIN78» «VIN79» «VIN80» «VIN81» «VIN82» «VIN83» «VIN84» «VIN85» «VIN86» «VIN87» «VIN88» «VIN89» «VIN90» «VIN91» «VIN92» «VIN93» «VIN94» «VIN95» «VIN96» «VIN97» «VIN98» «VIN99» «VIN100» «VIN101» «VIN102» «VIN103» «VIN104» «VIN105» «VIN106» «VIN107» «VIN108» «VIN109» «VIN110» «VIN111» «VIN112» «VIN113» «VIN114» «VIN115» «VIN116» «VIN117» «VIN118» «VIN119» «VIN120» «VIN121» «VIN122» «VIN123» «VIN124» «VIN125» «VIN126» «VIN127» «VIN128» «VIN129» «VIN130» «VIN131» «VIN132» «VIN133» «VIN134» «VIN135» «VIN136» «VIN137» «VIN138» «VIN139» «VIN140» «VIN141» «VIN142» «VIN143» «VIN144» «VIN145» «VIN146» «VIN147» «VIN148» «VIN149» «VIN150» «VIN151» «VIN152» «VIN153» «VIN154» «VIN155» «VIN156» «VIN157» «VIN158» «VIN159» «VIN160» «VIN161» «VIN162» «VIN163» «VIN164» «VIN165» «VIN166» «VIN167» «VIN168» «VIN169» «VIN170» «VIN171» «VIN172» «VIN173» «VIN174» «VIN175» «VIN176» «VIN177» «VIN178» «VIN179» «VIN180» «VIN181» «VIN182» «VIN183» «VIN184» «VIN185» «VIN186» «VIN187» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-437, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-726 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : SEP 29, 2022 NHTSA Recall No. : 22V-726 Manufacturer Recall No. : 22-437 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 9,678 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2021-2023 Keystone Alpine Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models using an Equalizer Brand Leveling system Alpine model unit count 2475 Production Dates : FEB 18, 2021 – SEP 13, 2022 VIN Range 1 : Begin : 4YDF32229ME781070 End : 4YDF37020ME781779 ✔ Not sequential VIN Range 2 : Begin : 4YDFALU22NE780000 End : 4YDFALR20NE781560 ✔ Not sequential VIN Range 3 : Begin : 4YDFALU29PE780000 End : 4YDFALR20PE780203 ✔ Not sequential Vehicle 2 : 2021-2023 Keystone Avalanche Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models using an Equalizer Brand Leveling system Avalanche model count 2900 Production Dates : FEB 23, 2021 – SEP 13, 2022 VIN Range 1 : Begin : 4YDF39023ME761120 End : 4YDF35225ME761822 ✔ Not sequential VIN Range 2 : Begin : 4YDFAVV29NE760000 End : 4YDFAVU26NE761879 ✔ Not sequential VIN Range 3 : Begin : 4YDFAVU23PE760000 End : 4YDFAVP24PE760356 ✔ Not sequential Part 573 Safety Recall Report 22V-726 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2023 Keystone Fuzion Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models using an Equalizer Brand Leveling system Fuzion model unit count 3185 Production Dates : MAR 19, 2020 – SEP 14, 2022 VIN Range 1 : Begin : 4YDF42436LF811170 End : 4YDF43037LF811206 ✔ Not sequential VIN Range 2 : Begin : 4YDF42732MF810000 End : 4YDF42735MF811755 ✔ Not sequential VIN Range 3 : Begin : 4YDFFZV33NF810000 End : 4YDFFZT27NF811225 ✔ Not sequential VIN Range 4 : Begin : 4YDFFZT27PF810000 End : 4YDFFZV39PF810165 ✔ Not sequential Vehicle 4 : 2020-2023 Keystone Impact Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models using an Equalizer Brand Leveling system Impact model unit count 1118 Production Dates : MAY 05, 2020 – SEP 09, 2022 VIN Range 1 : Begin : 4YDF35922LF815592 End : 4YDF36724LF815604 ✔ Not sequential VIN Range 2 : Begin : 4YDF36726MF815010 End : 4YDF36723MF815854 ✔ Not sequential VIN Range 3 : Begin : 4YDF1PT2XNF815000 End : 4YDF1PT21NF815628 ✔ Not sequential VIN Range 4 : Begin : 4YDF1PV39PF815000 End : 4YDF1PT25PF815084 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have certain Equalizer brand hydraulic leveling legs installed that have a foot pad that may become loose and separate from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during travel, if the foot pad separates from the vehicle it can lead to an increased risk of personal injury, or vehicle crash. Description of the Cause : The mounting screw may become loose. Identification of Any Warning that can Occur : The leveling jack foot pad is overly loose. Involved Components : Part 573 Safety Recall Report 22V-726 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Jack Component Description : Mechanism – Jack Only – Center Or Back – SL15 – For 7636 Component Part Number : 660958 Supplier Identification : Component Manufacturer Name : EQ Systems Address : 19300 Grange St Cassopolis Michigan 49031 Country : United States Chronology : 8/15/2022 – Report made that a jack foot was missing on a local unit. 8/16/2022 – Inspection and repair of missing foot completed and an initial data collection into missing Equalizer Jack feet commenced. 8/30/2022 – meeting with Equalizer to review current data collection. Investigation opened at Equalizer to review Equalizer claims and warranty data. Keystone to further investigate Keystone claims and data. 9/7/2022 – follow up meeting to review data with Equalizer. Equalizer does not have enough information to make a determination of defect or scope. Keystone to finalize all claim data and review. 9/12/2022 – Notification from Equalizer that data reviewed from Equalizer and Keystone and does not currently does not support a safety advisory. Communication with equalizer is ongoing. 9/15/2022 – Keystone Safety Committee reviewed the claim data, 236 claims from 5/28/2020 to 8/31/2022, 0 death and injury reports, 0 field reports, and concluded that the data reviewed indicated a unanimous vote to pursue voluntary recall. Investigation called for to determine affected unit range and scope. 9/23/2022 – Range and scope determined. Description of Remedy : Description of Remedy Program : The remedy is to inspect the mounting bolt for tightness and reinstall with thread locking adhesive if loose. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The part will be inspected and repaired as needed. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Part 573 Safety Recall Report 22V-726 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : NOV 22, 2022 – NOV 22, 2022 Planned Owner Notification Date : NOV 22, 2022 – NOV 22, 2022 * NR – Not Reported
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