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August 23, 2022 NHTSA CAMPAIGN NUMBER: 22E070000
Awning may Unintentionally Extend or Retract
An awning that unintentionally extends or retracts increases the risk of injury.
NHTSA Campaign Number: 22E070
Manufacturer Firefly Integrations, LLC
Components EQUIPMENT, ELECTRICAL SYSTEM
Potential Number of Units Affected 1,047
Summary
Firefly Integration, LLC (Firefly) is recalling certain Multiplex Electronic Control Module (ECM), part number 7000701. The ECM software may cause the awning to unintentionally extend or retract when the vehicle is parked.
Remedy
Dealers will update the Electronic Control Module (ECM), free of charge. Owner notification letters were mailed October 21, 2022. Owners may contact Firefly customer service at 1-574-825-4600.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Coachman Recall ID 22E070 – Software Update Instructions
The following instructions are for the software update for your Coachman unit, to comply with US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 22E070 and Transport Canada recall number 2022-559.
The software download and update should typically take approximately 15 minutes.
Supplies needed to complete the software update will be a USB flash drive.
USB 2.0 Flash Drive (typical)
The Electronic Control Module (ECM) software update is to be completed as follows:
Step 1 – Remove Awning Fuse In Your RV
Note: Step One (fuse removal) should be completed immediately, and the fuse left out to prevent unintended awning activations – until the software update has been completed.
Step 2 – Download Software Update To A USB Flash Drive
- Use an empty USB 2.0 Flash Drive (32GB or less, formatted as FAT or FAT32) to transfer files.
- If you do not have a USB Flash Drive, you can request one at no charge from http://FireflyIntegrationsECMupdateRecall.com/
- Place the USB Flash Drive into the USB port on your computer (PC or Mac).
- Go to the recall website http://FireflyIntegrationsECMupdateRecall.com/ and select “Recall Update File” follow the download instructions, and download the update files to the USB Flash Drive.
- Create a folder on the USB Flash Drive named “SpyderConfig”
- Click and drag the two files (named cli.bin and mcf.bin) to the new folder named “SpyderConfig” on your USB Flash Drive.
- Remove USB flash drive from your computer.
Step 3 – Remove Touch Screen To Access USB Port, and Insert USB Flash Drive
- Locate Touch Screen in your RV wall location.
- Place your fingers along top edge of the Touch Screen, apply pressure down and out to pop the Touch Screen out of its wall mount, and remove from wall.
- Insert USB Flash Drive into USB port on the rear side of the Touch Screen.
- Disconnect the power cable to the Touch Screen for five seconds (or more).
- Reconnect power cable to power up the Touch Screen.
Step 4 – Update ECM with onscreen prompts
- From the main screen, tap the “Manual Load” tab.
- Tap the first update tab to begin the installation process (even if it says “No Update Required”).
- Once status for the first update changes to “Update Successful”, tap the second update.
- Once both updates have finished, tap the “Exit” button at the bottom of the screen.
- Tap “Exit” button on main screen to exit out of all screens.
- After you exit all screens, a confirmation screen will appear.
Step 5 – Remove USB Flash Drive and Reinstall Touch Screen
- Remove the USB Flash Drive from the Touch Screen.
- Reinstall Touch Screen by applying pressure at the corners and pushing it back in place.
Step 7 (Required) Clear Your Vehicle Identification Number (VIN) For This Recall
- Clear this recall for your VIN number by either: a) scanning the custom QR code (on page one of the recall notice letter) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN number, and confirming that the ECM software has been updated.
This concludes the ECM software update and clearing of your vehicle Identification number (VIN) in the national recall databases for this recall.
Service Centers, please submit service order or invoice for payment online at:
http://FireflyIntegrationsECMupdateRecall.com/
Note that Recall Verification must be completed. The service center labor reimbursement by VIN will automatically complete this process.
For any other questions or technical assistance, please call 1-877-977-2752.
Recall Acknowledgement and Technical Summary
Coachmen RV 423 N Main
St Middlebury Indiana 46540
This letter is to Notify Coachmen RV that Firefly Integrations is undertaking a Recall on all Coachmen Galleria, Nova, and Beyond coaches built since 9/22/2021
It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place, and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion. A programming update will be required to resolve this issue.
Unless programming is updated or the awning controller is not powered, a possible unexpected awning deployment could be triggered causing injury or property damage.
Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment.
On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue.
08/17/2022 the issue was able to be verified and resolution determined to be a software update .
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
MULTIPLEX | ECM |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-22E070-6537.PDF 213.497KB
Recall Acknowledgement
RCAK-22E070-3226.pdf 646.022KB
Manufacturer Notices(to Dealers,etc)
Recall 573 Report – 9/27/2022
RCLRPT-22E070-8323.PDF 241.895KB
Recall 573 Report – 10/4/2020
RCLRPT-22E070-7909.PDF 213.538KB
Remedy Instructions and TSB
RCRIT-22E070-5708.pdf 588.745KB
Manufacturer Notices(to Dealers,etc)
Recall 573 Report – 10/18/2022
RCLRPT-22E070-8617.PDF 213.933KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22E070-8162.pdf 216.055KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22E070-5541.PDF 211.13KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22E070-6491.PDF 211.235KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22E070-3524.PDF 211.321KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22E070&docType=RCL
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SEOCONTENT-START
Coachman Recall ID 22E070 – Software Update Instructions
Page | 1
Revision 0
October 4, 2022
The following instructions are for the software update for your Coachman unit, to comply with US National Highway
Transportation Safety Association (NHTSA) product safety recall, Campaign Number 22E070 and Transport Canada recall number 2022-559.
The software download and update should typically take approximately 15 minutes. Supplies needed to complete the software update will be a USB flash drive.
USB 2.0 Flash Drive (typical) The Electronic Control Module (ECM) software update is to be completed as follows: Step 1 – Remove Awning Fuse In Your RV
Locate Fuse Panel Open Fuse Panel and
Locate Awning Fuse
Remove Awning Fuse
From Fuse Panel Note: Step One (fuse removal) should be completed immediately, and the fuse left out to prevent unintended awning activations – until the software update has been completed.
Step 2 – Download Software Update To A USB Flash Drive • Use an empty USB 2.0 Flash Drive (32GB or less, formatted as FAT or FAT32) to transfer files. Coachman Recall ID 22E070 – Software Update Instructions
• If you do not have a USB Flash Drive, you can request one at no charge from http://FireflyIntegrationsECMupdateRecall.com/
• Place the USB Flash Drive into the USB port on your computer (PC or Mac).
• Go to the recall website http://FireflyIntegrationsECMupdateRecall.com/ and select “Recall Update File” follow the download instructions, and download the update files to the USB Flash Drive.
• Create a folder on the USB Flash Drive named “SpyderConfig”
• Click and drag the two files (named cli.bin and mcf.bin) to the new folder named “SpyderConfig” on your USB Flash Drive.
• Remove USB flash drive from your computer. Step 3 – Remove Touch Screen To Access USB Port, and Insert USB Flash Drive Locate Touch Screen Place fingers on top edge of Touch
Screen and apply pressure down and out • Locate Touch Screen in your RV wall location. Remove Touch Screen from wall bracket • Place your fingers along top edge of the Touch Screen, apply pressure down and out to pop the Touch Screen out of its wall mount, and remove from wall. Remove Touch Screen from wall Insert USB Flash Drive USB Flash Drive inserted • Insert USB Flash Drive into USB port on the rear side of the Touch Screen. Page | 2
Revision 0
October 4, 2022 Coachman Recall ID 22E070 – Software Update Instructions Disconnect power for 5 seconds Reconnect power • Disconnect the power cable to the Touch Screen for five seconds (or more).
• Reconnect power cable to power up the Touch Screen. Step 4 – Update ECM with onscreen prompts Main screen view Press manual load tab Tap the first update • From the main screen, tap the “Manual Load” tab.
• Tap the first update tab to begin the installation process (even if it says “No Update Required”). Tap the second update Exit the download screen Exit the main screen • Once status for the first update changes to “Update Successful”, tap the second update.
• Once both updates have finished, tap the “Exit” button at the bottom of the screen.
• Tap “Exit” button on main screen to exit out of all screens. Page | 3
Revision 0
October 4, 2022 Coachman Recall ID 22E070 – Software Update Instructions Confirmation screen • After you exit all screens, a confirmation screen will appear. Step 5 – Remove USB Flash Drive and Reinstall Touch Screen Remove USB Flash Drive Reinstall Touch Screen in its mount Reinstall Touch Screen – push firmly
in place • Remove the USB Flash Drive from the Touch Screen.
• Reinstall Touch Screen by applying pressure at the corners and pushing it back in place. Step 6 – Replace Awning Fuse
• Replace awning fuse which was removed in Step 1. Step 7 (Required)
Clear Your Vehicle Identification Number (VIN) For This Recall
(Recall Website Screen Pic) (Recall Website Screen Pic) (Recall Website Screen Pic) • Clear this recall for your VIN number by either: a) scanning the custom QR code (on page one of the recall notice letter) and following the confirmation instructions, OR b) by going to the website Page | 4
Revision 0
October 4, 2022 Coachman Recall ID 22E070 – Software Update Instructions
Page | 5
Revision 0
October 4, 2022
http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN number, and confirming that the ECM
software has been updated. This concludes the ECM software update and clearing of your vehicle Identification number (VIN) in the national recall databases for this recall.
Service Centers, please submit service order or invoice for payment online at: http://FireflyIntegrationsECMupdateRecall.com/
Note that Recall Verification must be completed. The service center labor reimbursement by VIN will automatically
complete this process.
For any other questions or technical assistance, please call 1-877-977-2752.
**************************************************************************************************************
IMPORTANT SAFETY RECALL
Page 1 of 3
DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11
PO Box 30MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 22E070 CANADA RECALL: 2022-559
FR ID: 225-1558
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This Notice applies to your vehicle VIN listed above. Dear Firefly Integrations Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Firefly Integrations has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Coachmen Galleria, Nova, and Beyond Class B recreational vehicles Multiplex Electronic Control Module (ECM). This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, this may result in property damage, personal injury.
WHAT IS FIREFLY INTEGRATIONS GOING TO DO?
Firefly Integrations is providing the instructions to complete a self-installation update to resolve this issue. If you are not able to complete the update yourself, you have the option to complete the recall at an Authorized Forest River Dealer or Service Center. Firefly Integrations is notifying dealerships of the recall. It is preferable if you have your selling dealership perform the remedy. Firefly Integrations completely covers your cost for the remedy; you will not receive an invoice for anything covered under the above recall number.
WHAT SHOULD YOU DO?
The vehicle Owner is responsible for a self-installation or arranging to have the work completed. 1) Remove the awning fuse until the update is complete (to avoid unanticipated deployments) 2) Select an update option: Option 1) Self-Installation Update. This involves uploading the update files to a USB stick, and transferring them to your RV per the attached instruction links, OR Option 2) If you are not able to complete the update yourself; schedule an installation appointment with an authorized Forest River Dealer/Service Center. If utilizing a dealer to complete the upload, please state you have been notified by Firefly Integrations of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations. IMPORTANT SAFETY RECALL If you are not able to complete the self-installation update, and are not able make an appointment with a Forest River Service Center, please schedule an appointment with an RV Service Center of your choice. Provide the recall instructions to the service center at or before the time of your appointment. 3) Release your unit’s VIN from the Safety Recall list Once the ECM update has been complete, clear this recall for your VIN by either: a) scanning the attached custom QR code (on page one of this recall notice) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN, and confirming that the ECM software has been updated. This completes the process and clears this Safety Recall associated with your unit’s VIN.
If you take your RV to a dealer or service center under installation Option 2, the repair will be completed at NO CHARGE to you. The dealer or repair facility of your choice will contact Spyder Controls Corp. for payment by going to http://FireflyIntegrationsECMupdateRecall.com/ following the instructions, and uploading an invoice. This installation should take up to 0.5 hours complete. If you have any installation questions, contact Spyder Controls Corp. at 1-877-977- 2752 for additional information. HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is up to 0.5 hours. If a dealership is utilized to complete this update, the dealership may need to keep your vehicle for additional time or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall performed to ensure the correct upload and procedures were followed.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
To upload a service invoice you have already paid, go to http://FireflyIntegrationsECMupdateRecall.com/ enter your VIN number and upload the invoice and your mailing address to receive reimbursement. WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER OR FIREFLY ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact a representative listed below: CONTACT PHONE Email
Brandon Armstrong 574-825-6319 barmstrong@forestriverinc.com
or
Billy Bontrager 574-825-6225 wbontrager@forestriverinc.com
or
Neil Stephenson 574-825-4600 neils@fireflyint.com Page 2 of 3 IMPORTANT SAFETY RECALL
Page 3 of 3
If you are still having difficulty getting your vehicle’s ECM software updated in a reasonable amount of time or without charge, you may write to the following address:
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E.
Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22E070
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510
Facsimile (819) 420-4292 Recall ID: 2022-559
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Our customers’ safety is our most important priority.
Sincerely,
Firefly Integrations**************************************************************************************************************IMPORTANT SAFETY RECALL
Page 1 of 2
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This Notice applies to your vehicle VIN listed above.
Dear Service Manager:
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Firefly Integrations has decided that a safety defect exists in certain 2022 through 2023 model year Coachmen Galleria, Nova, and Beyond Class B recreational vehicles. Firefly Integrations is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Firefly Integrations apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Firefly Integrations.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 2022 through 2023.
DEFECT/NONCOMPLIANCE:
It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked.
EVALUATION OF RISK:
There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, may result in property damage, personal injury.
SERVICE PROCEDURE:
Dealership Service Department procedures for addressing this software update are included with this recall notice, and are available at the recall website http://FireflyIntegrationsECMupdateRecall.com/
SERVICE CENTER REIMBURSEMENT:
Software update should take up to 0.5 hours to complete. Service Centers will be reimbursed by going to http://FireflyIntegrationsECMupdateRecall.com/ enter the VIN number and uploading the invoice.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 22E070
CANADA RECALL: 2022-559 FR ID: xxxx
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O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
This update is a software download only, available from http://FireflyIntegrationsECMupdateRecall.com/. A generic USB flash drive is required, but no parts are required, so no part number has been assigned. A preloaded USB flash drive is also available at no cost by completing a request through the http://FireflyIntegrationsECMupdateRecall.com/ website.
PARTS AND RETURN:
As this is a software update, there are no parts to return.
HELPFUL CONTACT INFORMATION:
CONTACT PHONE Email Brandon Armstrong 574-825-6319 barmstrong@forestriverinc.com
or
Billy Bontrager 574-825-6225 wbontrager@forestriverinc.com
The Recall shall be considered the utmost priority to remedy certain 2022 through 2023 model year Coachmen Galleria, Nova, and Beyond models in question. The retail consumer shall not be charged any amount of monies for remedy to their Galleria, Nova, or Beyond models listed under this Recall.
If your dealership has already performed this update to certain 2022 through 2023 model year Coachmen Galleria, Nova, or Beyond models, your dealership is entitled to the reimbursement as stated above by filing a claim as outlined above.
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Firefly Integrations**************************************************************************************************************Recall Acknowledgement and Technical
Summary
Coachmen RV 423 N Main St Middlebury Indiana 46540
This letter is to Notify Coachmen RV that Firefly Integrations is undertaking a Recall on all Coachmen Galleria, Nova, and Beyond coaches built since 9/22/2021 It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place, and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion. A programming update will be required to resolve this issue. Unless programming is updated or the awning controller is not powered, a possible unexpected
awning deployment could be triggered causing injury or property damage.**************************************************************************************************************OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-070
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Firefly Integrations, LLC OCT 18, 2022 NHTSA Recall No. : 22E-070 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Firefly Integrations, LLC Address : 1013 Elroy Drive
Middlebury IN 46540
Company phone : (574) 825-4600
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 9″X6″ Function : NR
Descriptive Information : Recall population to include all and only RV units using the Multiplex ECM 7000701 distributed as of 9/22/2021
Production Dates : SEP 22, 2021 – AUG 29, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked.
Description of the Cause : It has been identified that there was a programming issue on the electronic control module (ECM) which can cause an interface resulting in an awning unintentionally activating Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 22E-070 Page 2 Involved Components : Component Name : ECM 7000701 Component Description : Electronic Control Module Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp Address : 7102 52 St Ste 10
Lacombe AB Foreign States T4L1Y9
Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update . Description of Remedy :
Description of Remedy Program : To remedy the recall, Firefly is issuing a recall that will provide a
programming update for Coach owners. Owners can choose to complete the simple update using the program and instructions themselves or make an appointment with a dealer to have their coach updated for them. Firefly will be reimbursing dealer time up to 0.5 hours to complete the update. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy programming eliminates false signaling that could cause an awning to extend or retract unexpectantly while parked.
Updated programing resolving the issue was installed on hardware sent to the manufacturer, and units on site were updated beginning 8/18/22 Recall Schedule :
Description of Recall Schedule : Firefly officially notified Coachmen of the issue on 10/3/22 Firefly will
notify coach owners of the issue by 10/21/22 and work with them to The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-070
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
rectify their coaches. Planned Dealer Notification Date : OCT 04, 2022 – OCT 04, 2022
Planned Owner Notification Date : OCT 17, 2022 – OCT 21, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Coachmen RV Address : 423 N Main St Middlebury IN 46540 Country : US
Company Phone : 5748255821
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-070
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Firefly Integrations, LLC SEP 27, 2022 NHTSA Recall No. : 22E-070 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Firefly Integrations, LLC Address : 1013 Elroy Drive
Middlebury IN 46540
Company phone : (574) 825-4600
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 9″X6″ Function : NR
Descriptive Information : Recall population to include all and only RV units using the Multiplex ECM 7000701 distributed as of 9/22/2021
Production Dates : SEP 22, 2021 – AUG 29, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked.
Description of the Cause : It has been identified that there was a programming issue on the electronic control module (ECM) which can cause an interface resulting in an awning unintentionally activating Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 22E-070 Page 2 Involved Components : Component Name : ECM 7000701 Component Description : Electronic Control Module Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp Address : 7102 52 St Ste 10
Lacombe AB Foreign States T4L1Y9
Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update . Description of Remedy :
Description of Remedy Program : NR How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Firefly will Notifying Coachmen of the issue between 9/01/2022 and
9/09/2022. Firefly will notify coach owners of the issue and work with them to rectify. Planned Dealer Notification Date : SEP 01, 2022 – SEP 09, 2022
Planned Owner Notification Date : OCT 12, 2022 – OCT 14, 2022 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-070
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Coachmen RV Address : 423 N Main St Middlebury IN 46540 Country : US
Company Phone : 5748255821
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-070
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Firefly Integrations, LLC OCT 04, 2022 NHTSA Recall No. : 22E-070 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Firefly Integrations, LLC Address : 1013 Elroy Drive
Middlebury IN 46540
Company phone : (574) 825-4600
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 9″X6″ Function : NR
Descriptive Information : Recall population to include all and only RV units using the Multiplex ECM 7000701 distributed as of 9/22/2021
Production Dates : SEP 22, 2021 – AUG 29, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked.
Description of the Cause : It has been identified that there was a programming issue on the electronic control module (ECM) which can cause an interface resulting in an awning unintentionally activating Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 22E-070 Page 2 Involved Components : Component Name : ECM 7000701 Component Description : Electronic Control Module Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp Address : 7102 52 St Ste 10
Lacombe AB Foreign States T4L1Y9
Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update . Description of Remedy :
Description of Remedy Program : NR How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Firefly officially notified Coachmen of the issue on 10/3/22 Firefly will
notify coach owners of the issue by 10/21/22 and work with them to rectify their coaches. Planned Dealer Notification Date : OCT 04, 2022 – OCT 04, 2022
Planned Owner Notification Date : OCT 17, 2022 – OCT 21, 2022 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-070
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Coachmen RV Address : 423 N Main St Middlebury IN 46540 Country : US
Company Phone : 5748255821
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-070
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Firefly Integrations, LLC AUG 23, 2022 NHTSA Recall No. : 22E-070 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Firefly Integrations, LLC Address : 1013 Elroy Drive
Middlebury IN 46540
Company phone : (574) 825-4600
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 9″X6″ Function : NR
Descriptive Information : Recall population to include all and only RV units using the Multiplex ECM 7000701 distributed as of 9/22/2021
Production Dates : SEP 22, 2021 – AUG 29, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awnings unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked.
Description of the Cause : It has been identified that there was a programming issue on the electronic control module (ECM) which can cause an interface resulting in an awning unintentionally activating Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 22E-070 Page 2 Involved Components : Component Name : ECM 7000701 Component Description : Electronic Control Module Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp Address : 7102 52 St Ste 10
Lacombe AB Foreign States T4L1Y9
Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update . Description of Remedy :
Description of Remedy Program : NR How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Firefly will be Notifying Coachmen of the issue on 9/1/2022 Planned Dealer Notification Date : SEP 01, 2022 – SEP 09, 2022
Planned Owner Notification Date : NR – NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-070
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Coachmen RV Address : 423 N Main St Middlebury IN 46540 Country : US
Company Phone : 5748255821
* NR – Not Reported
SEOCONTENT-END