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August 8, 2022 NHTSA CAMPAIGN NUMBER: 22V597000
Loss of drive power can increase the risk of a crash or injury.
NHTSA Campaign Number: 22V597
Manufacturer Genuine Scooters, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 38
Summary
Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NUI MQiGT EVO scooters. A loss of drive power may occur due to a firmware issue in the electric motor.
Remedy
Owners are advised not to ride their scooters until the repair has been completed. Dealers will provide new motors with new firmware, free of charge. Owner notification letters are expected to be mailed in August 2022. Owners may contact Genuine Scooters customer service at 1-773-433-1316. Genuine Scooter’s number for this recall is MQiGT EVO. The scooters in this recall are also affected by recall number 22V-629.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
Genuine Scooters, LLC received 8 complaints from dealers regarding motor fault code 123 with subsequent loss of motor power of the scooters. After discussions with the scooter manufacturer, NIU, it was determined that the motor firmware was causing the motor to stop operation unexpectedly. Genuine Scooters, LLC also received 3 complaints of excessive handlebar vibration while driving. After discussions with NIU, it was determined that the excessive handlebar vibration is caused by unknown factors at this point in time.
Consequently, Genuine and NIU decided to conduct a recall.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
GENUINE SCOOTER | NIU MQIGT EVO | 2022 |
7 Associated Documents
Defect Notice 573 Report
RCLRPT-22V597-8444.PDF 213.74KB
Recall Acknowledgement
RCAK-22V597-2461.pdf 645.851KB
Recall 573 Report – 8/17/22
RCLRPT-22V597-4646.PDF 212.827KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V597-3312.PDF 211.13KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V597-7364.pdf 154.695KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V597-4324.pdf 157.442KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V597-5496.PDF 211.23KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V597&docType=RCL
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- Upgraded LED Lights. Super bright with an aggressive sporty look! 150cc, air-cooled, 4-stroke Fully Automatic engine puts out strong, predictable power with incredible gas mileage and ultra smooth, efficient, and quiet transportation
- Front Disc & Rear Drum Braking System and Feisty 150cc, air-cooled, 4-stroke engine puts out strong, predictable power with incredible gas mileage.
- Dimensions(in inches) Assembled(LxWxH): 73.6x26x44, crated(LxWxH): 81.5*29.1*45.3, seat height: 35.4, wheelbase: 54.3
- Ground clearance (in inches) = 9.8n and Weight capacity 242 lbs. Air cooling system keeps engine temperatures reliably under control, even while idling at stoplights--for maximum efficiency and longer engine life.
- Some assembly required-Handle bar brackets, wheels, brakes, number plate
- Adjustable Handlebars: Handlebars can be adjusted for a comfortable riding position.
- Front and Rear Brakes: Equipped with front and rear drum brakes for reliable stopping.
- Foldable Kickstand: The kickstand can be folded down for easy storage and transportation.
- Fuel Capacity: The scooter has a fuel capacity of 1.3 gallons for extended range.
- Upright Posture: The ergonomic design promotes an upright posture for comfort during long rides.
- Powerhouse motorscooter is built to leave smaller commuter scooters in the dust with a 168cc air-cooled engine that delivers the power and torque required for quick maneuvers in the city as well as highway cruising! The Tank’s automatic CVT (Continuously Variable Transmission) makes for smooth acceleration and shifting, while the hydraulic disc brakes and telescopic and spring hydraulic suspension provide excellent control and handling
- Electronic fuel injection EFI gives this scooter unparalleled fuel efficiency, better throttle response, and lower emissions for a higher-performance, eco-friendly ride. With a max speed of 62 mph and spacious under-seat storage and a detachable trunk, the Tank 200 EFI is the ultimate choice for thrill-seekers who refuse to compromise on power or practicality!
- Features a removeable rear trunk, LED headlights, premium alloy rims, and a selection of two-tone paint schemes.
- An electric starter with electronic fuel injection makes this scooter a cinch to get started in any weather conditions and will keep maintenance low for a long-lasting daily drive!
- The TANK 200 EFI is super stable during rides with its weight distributed across a long 52 inch wheelbase, and a front hydraulic disc brake supplies powerful, even stopping force at all speeds.
- 150cc X20 Moped Scooter brought by XPROUSA.This scooter cannot be sold to California.***Kindly be aware that the Manufacturer Statement of Origin (MSO) and Bill of Sale paperwork will be sent to you by separate mail.
- Feisty 150cc, air-cooled, 4-stroke engine puts out strong, predictable power with incredible gas mileage.
- Air cooling system keeps engine temperatures reliably under control, even while idling at stoplights--for maximum efficiency and longer engine life.
- Comes with 13" Aluminum Wheels and humanity safety design of a muffler cover to prevent the rider from accidental injury.
- Some assembly required: Include Rear Shock,Handle bar, wheels, brakes, hub odometer counter,and battery. Please refer to our assembly video.
- Feisty 50cc, air-cooled, 4-stroke engine puts out strong, predictable power with incredible gas mileage.
- Fan-assisted Air cooling system keeps engine temperatures reliably under control, even while idling at stoplights--for maximum efficiency and longer engine life.
- Easy, dependable electric starting with backup kickstarter make starting a breeze.
- Fully Automatic transmission ensures easy, twist-the-throttle-and-go operation.
- Some assembly required: Assembly for moped/scooter include Handle bar, wheels, brakes, hub odometer counter, trunk(if included) and battery. (May differ per model)
- You'll love the fun TaoTao ATM50-A1 Pony 50 motor scooter's smooth handling and unbelievable fuel economy ! Use it for a convenient way to run errands around town.
- The Pony 50 features everything needed to be completely street legal. Front and rear hand brakes, 10 inch steel rims, hydraulic suspension and fully automatic CVT, belt driven transmission make handling a breeze. The sleek, aerodynamic styling and vibrant color choices combine to create a great looking bike that turns heads. Stand out with the TaoTao ATM50-A1 Pony 50 scooter.
- Tires Front 2.75-10 Tires Rear 2.75-10 inches + Brakes Front Hydraulic Disc Brakes Rear Hydraulic Disc
- Dimensions (L x W x H ): 67.32 x 30.7 x 51.57 inches Shipping Dimensions (L x W x H): 64 x 18 x 32 inches
- Seat Height: 27 inches Wheelbase: 48 inches
- You'll love the fun 49cc/50cc motor scooter's smooth handling and unbelievable fuel economy! This 49cc 4-stroke, air cooled engine generates approximately 2.1 horsepower for pulling loads up to 225 pounds as fast as 31 to 35 mph depending on terrain and rider weight, but it still gets more than 100 miles per gallon! Use it for a convenient way to run errands around town
- The included rear trunk is handy for those quick trips to the grocery store. Simple, convenient dash mounted controls like electric start, speedometer and light and turn signal switches and twist throttle, make riding fun and easy.
- This sporty scooter is a great quality product that has amazing features under your budget.
- The scooter features everything needed to be completely street legal . Front and rear hand brakes, 10 inch steel rims, hydraulic suspension and fully automatic CVT, belt driven transmission make handling a breeze.
- This upgraded 49cc/50cc street cooter moped features everything needed to be completely street scooter. Front and rear hand brakes, 10 inch steel rims, hydraulic suspension and fully automatic CVT, belt driven transmission make handling a breeze. The sleek, aerodynamic styling and vibrant color choices combine to create a great looking bike that turns heads. Stand out with the upgraded VINO50 scooter.
- You'll love the fun 50cc motor scooter's smooth handling and unbelievable fuel economy! The PONY50 / 49cc 4-stroke, air cooled engine generates approximately 2.1 horsepower for pulling loads up to 225 pounds as fast as 31 to 35 mph depending on terrain and rider weight, but it still gets more than 100 miles per gallon!
- Use it for a convenient way to run errands around town. The included rear trunk is handy for those quick trips to the grocery store. Simple, convenient dash mounted controls like electric start, speedometer and light and turn signal switches and twist throttle, make riding fun and easy. The Pony 50 features everything needed to be completely street legal
- Front and rear hand brakes, 10 inch steel rims, hydraulic suspension and fully automatic CVT, belt driven transmission make handling a breeze. The sleek, aerodynamic styling and vibrant color choices combine to create a great looking bike that turns heads. Stand out with this Upgraded Street scooter.
- Strong sturdy reliable gas powered scooter moped. You'll love the fun motor scooter's smooth handling and unbelievable fuel economy ! Use it for a convenient way to run errands around town
- Dimensions (L x W x H): 67.32 x 30.7 x 51.57 inches Seat Height: 27 inches Suspension (front:rear): Hydraulic forks / Hydraulic Spring
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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2700 W. Grand Avenue Chicago, IL 60612 | recall@genuinescooters.com | www.genuinescooters.com ______________________________________________________________________________________________ IMPORTANT SAFETY RECALL Recall Number: This notice applies to your vehicle: [Insert VIN Number] Dear: [Insert Name]: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. In conjunction with Jiangsu NIU Technology Co., LTD, Genuine Scooters, LLC has determined that a defect which relates to motor vehicle safety exists in 2022 NIU MQiGT Evo scooters. The motor on your 2022 NIU MQiGT Evo scooter may have defective firmware. If the firmware is defective, you may unexpectedly lose motor power to your scooter, increasing the risk of a crash. Additionally, the handlebars on your 2022 NIU MQiGT Evo scooter may vibrate while driving. The vibration may cause you to have increased fatigue or lose control of the vehicle, increasing the risk of a crash or injury. Genuine Scooters is recalling all 2022 NIU MQiGT Evo scooters. Please contact your dealer to schedule the return of your vehicle for a full refund or to schedule the repair of your scooter once a final solution has been determined by NIU, the manufacturer of the scooter. A $500 incentive is being offered to those consumers who are willing to wait for the repair. Do not drive your scooter. If you no longer own the scooter, please forward the new owner information to Genuine Scooter Company, LLC. You may also fax new owner information to (773) 433-1143 or email it to recall@genuinescooters.com. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have additional questions, please email recall@genuinescooters.com or contact Trey Duren at tduren@genuinescooters.com or (303) 523-4422. If after having attempted to take advantage of this recall you believe you have not been able to have your NIU MQiGT Evo recall remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC, 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause but your safety is our first concern. Genuine Scooters, LLC
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2700 W. Grand Avenue Chicago, IL 60612 | recall@genuinescooters.com | www.genuinescooters.com ______________________________________________________________________________________________ IMPORTANT SAFETY RECALL Recall Number: 22V597 and 22V629 This notice applies to your vehicle: [Insert VIN Number] Dear: [Insert Name]: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. In conjunction with Jiangsu NIU Technology Co., LTD, Genuine Scooters, LLC has decided that a defect which relates to motor vehicle safety exists in all 2022 NIU MQiGT EVO scooters. The motor on your 2022 NIU MQiGT EVO scooter may have defective firmware. If the firmware is defective, you may unexpectedly lose motor power to your scooter, increasing the risk of a crash or injury. The remedy for the firmware issue is available now. You scooter can be taken to the dealer for the repair. Additionally, the handlebars on your 2022 NIU MQiGT EVO scooter may vibrate while driving. The vibration may cause you to have increased fatigue or lose control of the vehicle, increasing the risk of a crash or injury. The remedy for this defect is under development. You will receive another notification letter when the remedy is ready instructing you to take your scooter to the dealer for repair. Genuine Scooters is recalling all 2022 NIU MQiGT EVO scooters. Please contact your dealer to schedule the return of your vehicle for a full refund or to schedule the repair of your scooter once a final solution has been determined by NIU, the manufacturer of the scooter. A $500 incentive is being offered to those consumers who are willing to wait for the repair. Do not drive your scooter. If you no longer own the scooter, please forward the new owner information to Genuine Scooter Company, LLC. You may also fax new owner information to (773) 433-1143 or email it to recall@genuinescooters.com. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have additional questions, please email recall@genuinescooters.com or contact Trey Duren at tduren@genuinescooters.com or (303) 523-4422. If after having attempted to take advantage of this recall you believe you have not been able to have your NIU MQiGT Evo recall remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC, 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause but your safety is our first concern. Genuine Scooters, LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-597 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Genuine Scooters, LLC Submission Date : AUG 08, 2022 NHTSA Recall No. : 22V-597 Manufacturer Recall No. : MQiGT EVO Manufacturer Information : Manufacturer Name : Genuine Scooters, LLC Address : 2700 W Grand Avenue Chicago IL 60612 Company phone : 773-433-1316 Population : Number of potentially involved : 38 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 NIU MQiGT EVO Vehicle Type : MOTORCYCLES Body Style : Power Train : NR Descriptive Information : Genuine Scooters imported thirty-eight (38) of the MQiGT EVO scooters into the United States. This is a new model that was never imported prior to these thirty-eight units. Production Dates : JAN 14, 2022 – JAN 20, 2022 VIN Range 1 : Begin : HA6MET5A3N3000031 End : HA6MET5A4N3000068 Not sequential Description of Defect : Description of the Defect : During operation, loss of motor power to the scooter can occur without warning and excessive handlebar vibration can occur on some units which could cause rider fatigue or loss of control of the vehicle increasing chances of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of motor power, and excessive handlebar shake can increase the risk of an accident. Description of the Cause : Firmware issue within the electric motor and unidentified chassis issue. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-597 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Motor and Motor Software Component Description : Motor Component Part Number : NIU-10201197 Supplier Identification : Component Manufacturer Name : Jiangsu NIU Electric Technology Co., LTD Address : 387 Chang Ting Road West Taihu Science and Technology Industrial Foreign States Country : China Chronology : Genuine Scooters, LLC received 8 complaints from dealers regarding motor fault code 123 with subsequent loss of motor power of the scooters. After discussions with the scooter manufacturer, NIU, it was determined that the motor firmware was causing the motor to stop operation unexpectedly. Genuine Scooters, LLC also received 3 complaints of excessive handlebar vibration while driving. After discussions with NIU, it was determined that the excessive handlebar vibration is caused by unknown factors at this point in time. Consequently, Genuine and NIU decided to conduct a recall. Description of Remedy : Description of Remedy Program : The scooter manufacturer, NIU and Genuine Scooters, LLC, are going to provide new motors with new firmware to all users and will provide revised chassis parts to resolve the excessive handlebar vibration once a final solution has been determined. Consumers can return their scooters for a full refund if they do not wish to wait for a final solution to remedy the handlebar vibration. If they are willing to wait, a $500 payment will be issued to the consumer in recognition of their patience. How Remedy Component Differs from Recalled Component : Motor firmware is different and undetermined chassis modifications will be made to remedy the handlebar vibration. Identify How/When Recall Condition was Corrected in Production : Production was halted by the manufacturer. When it restarts, the correct Firmware will be installed and the vibration issue will be resolved. Recall Schedule : Description of Recall Schedule : All Dealers received phone calls on 8/8/2022 – 8/12/2022. All Part 573 Safety Recall Report 22V-597 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 consumers who provided email addresses were notified on 8/9/2022. All other consumers received phone calls on 8/9- 8/12. Planned Dealer Notification Date : AUG 08, 2022 – AUG 12, 2022 Planned Owner Notification Date : AUG 09, 2022 – AUG 12, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-597 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Genuine Scooters, LLC Submission Date : AUG 17, 2022 NHTSA Recall No. : 22V-597 Manufacturer Recall No. : MQiGT EVO Manufacturer Information : Manufacturer Name : Genuine Scooters, LLC Address : 2700 W Grand Avenue Chicago IL 60612 Company phone : 773-433-1316 Population : Number of potentially involved : 38 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 NIU MQiGT EVO Vehicle Type : MOTORCYCLES Body Style : Power Train : NR Descriptive Information : Genuine Scooters imported thirty-eight (38) of the MQiGT EVO scooters into the United States. This is a new model that was never imported prior to these thirty-eight units. Production Dates : JAN 14, 2022 – JAN 20, 2022 VIN Range 1 : Begin : HA6MET5A3N3000031 End : HA6MET5A4N3000068 Not sequential Description of Defect : Description of the Defect : During operation, loss of motor power to the scooter can occur without warning which could cause loss of control of the vehicle increasing chances of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of motor power can increase the risk of an accident. Description of the Cause : Firmware issue within the electric motor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-597 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Motor and Motor Software Component Description : Motor Component Part Number : NIU-10201197 Supplier Identification : Component Manufacturer Name : Jiangsu NIU Electric Technology Co., LTD Address : 387 Chang Ting Road West Taihu Science and Technology Industrial Foreign States Country : China Chronology : Genuine Scooters, LLC received 8 complaints from dealers regarding motor fault code 123 with subsequent loss of motor power of the scooters. After discussions with the scooter manufacturer, NIU, it was determined that the motor firmware was causing the motor to stop operation unexpectedly. Description of Remedy : Description of Remedy Program : Do Not Drive the Scooter. The scooter manufacturer, NIU and Genuine Scooters, LLC, are going to provide new motors with new firmware to all users. How Remedy Component Differs from Recalled Component : The correct motor firmware is different from the one currently installed. Identify How/When Recall Condition was Corrected in Production : Production was halted by the manufacturer. When it restarts, the correct Firmware will be installed. Recall Schedule : Description of Recall Schedule : All Dealers received phone calls on 8/8/2022 – 8/12/2022. All consumers who provided email addresses were notified on 8/9/2022. All other consumers received phone calls on 8/9- 8/12. Planned Dealer Notification Date : AUG 08, 2022 – AUG 19, 2022 Planned Owner Notification Date : AUG 09, 2022 – AUG 19, 2022 * NR – Not Reported
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