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August 8, 2022 NHTSA CAMPAIGN NUMBER: 22V598000
Steering Gear Assembled Incorrectly
A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 22V598
Manufacturer Global Environmental Products
Components STEERING
Potential Number of Units Affected 5
Summary
Global Environmental Products (Global) is recalling certain 2021-2022 M4 (M4, R4, M4 HSD) and M4 CNG sweeper vehicles. The steering gears may have been incorrectly assembled, which can cause the gears to fracture.
Remedy
Global will replace the steering gears, free of charge. Owner notification letters were mailed on August 24, 2022. Owners may contact Global’s customer service at 1-909-703-1600.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Identifying Sheppard™ Steering Gears Covered in this Field Action
Chronology :
On July 18, 2022 Jim Labonte the purchasing agent received a email from NHTSA stating a recall existed for some Sheppard Products. On July 18,2022 Global received a safety recall letter from R.H. Sheppard Inc. also notifying us that our product was recalled. We quarantined the potentially defected parts away from the production line, warned production personnel and label the part as DO NOT USE all on July 18,2022. That letter showed our product may have been effected by the recall and however were unsure if our product lot #s were effected. On Aug., 3 ,2022 we received a letter showing the shipments that we have received with he possible defect. On Aug., 4 ,2022 we reviewed our inventory and knew we had used some defective components on customer vehicles.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
GLOBAL ENVIRONMENTAL PROD | M4 | 2021-2022 |
GLOBAL ENVIRONMENTAL PROD | M4 CNG | 2021-2022 |
GLOBAL ENVIRONMENTAL PROD | M4 HSD | 2021-2022 |
GLOBAL ENVIRONMENTAL PROD | R4 | 2021-2022 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-22V598-9599.PDF 213.585KB
Recall Acknowledgement
RCAK-22V598-1791.pdf 646.411KB
Miscellaneous Document- ID Guideline
RMISC-22V598-0559.pdf 459.654KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V598-1796.pdf 203.397KB
Recall 573 Report – February 3, 2023
RCLRPT-22V598-9350.PDF 214.035KB
Recall 573 Report – February 6, 2023
RCLRPT-22V598-5503.PDF 214.077KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V598-9589.PDF 211.126KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V598-1812.PDF 211.223KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V598-5150.pdf 328.332KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V598&docType=RCL
- [Vehicle Fitment]: Compatible with Chevrolet Suburban 2500 2000-2001, Silverado 1500 HD 2001, Silverado 1500/3500 Classic 2007, Silverado 1500/2500 HD Classic 2007, Silverado 2500 1999-2001, Silverado 2500 HD/Silverado 3500 2001-2006; Compatible with GMC Yukon XL 2500 2000-2001, Sierra 1500 HD 2001, Sierra 1500/3500 Classic 2007, Sierra 1500/2500 HD Classic 2007, Sierra 2500 1999-2001, Sierra 2500 HD/Sierra 3500 2001-2006 --- For Left Hand Drive Only!!!
- [Part Number]: 27-7589, 277589, 15068759, 19150135, 26099875, 27-7617, 15166613
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.787 in; ③Input Shaft Type: Double Flat; ④Output Shaft Diameter: 0.864 in; ⑤Pressure Port Thread Size: 18x1.5; ⑥Return Port Thread Size: 16x1.5; ⑦Total Turns Lock To Lock: 3.25; ⑧Steering Box Type: Power
- [Attention]: To avoid the hassle of buying the wrong product, please check the compatible models and corresponding notes below the product description before purchasing.
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment]: Compatible with Toyota 4Runner 1986-1989, Pickup 1986-1988 (4WD) --- For Left Hand Drive Only!!!
- [Position]: Front
- [Part Number]: 27-8471, 278471, 4411035080
- [Specifications]: Material: Metal; Installation Type: Direct Replacement
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted part. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment]: Compatible with Chevrolet C1500 Suburban 1999 (Diesel; VIN: F), C2500 1993-1995 (Diesel; VIN: F), C2500 1989-1990 (Diesel; VIN: J), C2500 1988-1998 (8600lb GVW), C2500 1999-2000, C2500 1993 (Diesel; VIN: J), C2500 Suburban 1994-1995 (Diesel), C2500 Suburban 1992-1999 (8600lb GVW), C35/C3500 1998-2000, C3500HD 1991/1993-1995/1998-2002, K1500 Suburban 1999 (Vin: F), K2500 1994-1995 (Diesel; VIN: F), K2500 1991 (Diesel; VIN: J) --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with Chevrolet K2500 1988-1998 (8600lb GVW), K2500 1999-2000, K2500 Suburban 1994-1995 (Diesel), K2500 Suburban 1993-1999 (8600lb GVW), K3500 1988-2000, Tahoe 1998-1999 (Diesel); Compatible with Dodge Ram 1500 1997-1998 (4WD), Ram 1500 1994-1996/1999-2001, Ram 2500 1997-1998 (4WD), Ram 2500 1994-1998 (7500lb GVW); Compatible with GMC C1500 Suburban 1997-1999 (Diesel), C2500 1992 (Diesel; VIN: F), C2500 1989-1992 (Diesel; VIN: J) --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with GMC C2500 1988-1998 (8600lb GVW), C2500 1999-2000, C2500 1995 (Diesel; VIN: F), C2500 Suburban 1992/1996/1998-1999 (8600lb GVW), C3500 1988-2000, C3500HD 1991/1994-1995/1998-2002, K1500 Suburban 1997-1999 (Diesel), K2500 1992-1995 (Diesel; VIN: F), K2500 1991-1993 (Diesel; VIN: J), K2500 1988-1998 (8600lb GVW), K2500 1999-2000, K2500 Suburban 1994-1995 (Diesel), K2500 Suburban 1992-1996/1998-1999 (8600lb GVW), K3500 1988-2000 --- For Left Hand Drive Only!!!
- [Part Number]: 27-7539, 277539, 26015819, 26036043, 26056662, 26068855, 26077888, 26100333, 5083894AA
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment]: Compatible with Chevrolet Bel Air 1965-1969/1972-1973/1975, Biscayne 1965-1966/1968, Camaro 1967-1976, Caprice/Impala 1966-1976, Chevelle 1965-1973, Chevy II 1967, Chevy II 1967-1968, El Camino 1965-1976, Laguna 1976, Malibu 1965-1967/1973-1976, Monte Carlo 1970-1976, Monza 1975-1976, Nova 1969-1976, Vega 1971/1973/1975; Compatible with Jeep Cherokee 1975, J10 1976, Wagoneer 1975-1976; Compatible with Cadillac Seville 1976 --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with Buick Centurion 1973 V8 5.7L, Century 1973/1975-1976, Gran Sport 1967, LeSabre 1965-1976, Regal 1975-1976, Skylark 1965-1972/1975-1976, Special 1965-1966; Compatible with GMC Sprint 1976; Compatible with Oldsmobile 442 1965-1971, Cutlass 1965-1976, Cutlass Salon 1975, Cutlass Supreme 1971-1972/1974-1976, Delta 88 1973-1976, F85 1965-1966, Jetstar 88 1965; Compatible with International Harvester Scout II 1972-1975 --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with Pontiac Firebird 1967-1976, GTO 1965-1972, Bonneville 1975-1976, Catalina 1965-1970/1975-1976, Grand Am 1973/1975, Grand Prix 1970-1973/1975-1976, Grandville 197/1975, LeMans 1965-1976, Tempest 1967-1970, Ventura 1971/1975-1976; Compatible with AMC Ambassador 1966, American 1965-1966, AMX 1968-1970, Classic 1965-1966, Gremlin 1974-1976, Hornet 1974-1975, Javelin 1968-1974, Matador 1975 --- For Left Hand Drive Only!!!
- [Part Number]: 27-6537, 276537, 358938, 3996779, 3996780, 3996781, 6258460, 6260559, 6260560, 6272004, 7809529
- [Attention]: To avoid the hassle of buying the wrong product, please check the compatible models and corresponding notes below the product description before purchasing.
- Power Steering Gear Box Replacement for 1988-2000 Chevrolet C2500 8 Bolt Wheels - [1992-1996 Chevrolet C2500 Suburban] - 1992-1996 Chevrolet C2500 Suburban - [1991-2002 Chevrolet C3500HD] - 1988-2000 Chevrolet K2500 8 Bolt Wheels - [1992-1996 Chevrolet K2500 Suburban] - 1988-2000 Chevrolet K3500 - [1994-2001 Dodge Ram 1500] - 1994-2002 Dodge Ram 2500 - [1994-2002 Dodge Ram 3500]
- Power Steering Gear Box Replacement for 1988-2000 GMC C2500 8 Bolt Wheels - [1992-1996 GMC C2500 Suburban] - 1988-2000 GMC C3500 - [1991-2002 GMC C3500HD] - 1988-2000 GMC K2500 8 Bolt Wheels - [1992-1996 GMC K2500 Suburban] - 1988-2000 GMC K3500 - [1997 GMC Yukon]
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty; you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty - Hydraulically Pressure Tested to Ensure Internal By-Pass for Both High & Low Pressure
- [Vehicle Fitment]: Compatible with Ford Excursion 2000-2001 (4WD or RWD; with 36 Spline Output Shaft), Excursion 2002-2005, fit for F-250/F-350 Super Duty 2000-2001 (4WD), fit for F-250/F-350 Super Duty 2000-2001 (RWD; with 36 Spline Output Shaft), fit for F-250/F-350/F-450/F-550 Super Duty 1999-1999 (with 36 Spline Output Shaft) --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with Ford F-250/F-350/F-450/F-550 Super Duty 2002-2004, fit for F-350 1997-2003 (with 36 Spline Output Shaft), fit for F-350 2004-2007, F-450/F-550 Super Duty 2000-2001 (4 X 2; with 36 Spline Output Shaft), F-450/F-550 Super Duty 2000-2001 (4 X 4) --- For Left Hand Drive Only!!!
- [Part Number]: 27-7569, 277569, 2C3Z3504AARM, F7UZ3504FA, F7UZ3504FARM, F7UZ3504FBRM, YC3Z3504AARM, YC3Z3504ABRM
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.812 in; ③Input Shaft Spline Quantity: 29; ④Output Shaft Diameter: 0.864 in; ⑤Pressure Port Thread Size: 1/2-20; ⑥Return Port Thread Size: 5/8-18; ⑦Total Turns Lock To Lock: 4.00; ⑧Steering Box Type: Power
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Fits 3 Bolts Models
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty
- [Vehicle Fitment]: Compatible with Chevrolet Avalanche 2500 2002-2006, Express 2500 2007-2020, Express 3500 2007-2019, Express 4500 2009-2016/2018-2019, Silverado 1500 HD 2002-2003/2005-2006, Silverado 2500 2002-2004, Silverado 2500 HD 2002-2010, Silverado 3500 2002-2006, Silverado 3500 HD 2007-2010, Suburban 2500 2002-2005/2007-2013 --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with GMC Savana 2500 2007-2020, Savana 3500 2007-2020, Savana 4500 2009-2012/2014-2016, Sierra 1500 HD 2002-2003/2005-2006, Sierra 2500 2002-2004, Sierra 2500 HD 2002-2010, Sierra 3500 2002-2006, Sierra 3500 HD 2007-2010, Yukon XL 2500 2002-2013 --- For Left Hand Drive Only!!!
- [Part Number]: 27-8418, 278418, 19133617, 19152868, 19153560, 19167447, 19177064, 19299586, 19301166, 19330625
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.788 in; ③Input Shaft Type: Double Flat; ④Output Shaft Diameter: 0.881 in; ⑤Pressure Port Thread Size: 18x1.5; ⑥Return Port Thread Size: 16x1.5; ⑦Total Turns Lock To Lock: 3.19; ⑧Steering Box Type: Power
- [Attention]: To avoid the hassle of buying the wrong product, please check the compatible models and corresponding notes below the product description before purchasing.
- Power Steering Gear Box Replacement for 1999-2000 Cadillac Escalade - [1992-1994 Chevy Blazer] - 1988-1989 C1500 Pickup - [1990-2000 C1500 Pickup (w/o Sport Package;ZQ8)] - 1992-1999 C1500 Suburban (w/o Sport Package;ZQ8) - [1992-1996 C2500 Suburban (Diesel)] - 1997-1998 C2500 Suburban (Diesel; Base; LS; LT) - [1988-1993 C2500 Pickup; (6-Bolt; Diesel 6.2L; Vin Code C)] - 1988-2000 C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1996 K1500 Pickup] - 1992-1999 K1500 Suburban (7,200lb GVW)
- Power Steering Gear Box Replacement for 1988-1990 Chevy K2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW) - [1991-2000 K2500 Pickup (6-Bolt ; 4WD ; 7,200lb GVW)] - 1992-1998 K2500 Suburban - [1995-2000 Tahoe] - 1992-1996 GMC Jimmy - [1988 C1500 Pickup (w/o Sport Package;ZQ8))] - 1990-1999 C1500 Pickup (w/o Sport Package;ZQ8)) - [1992-1999 C1500 Suburban] - 88 C2500 Pickup (6-Bolt; Diesel 6.2L; Vin Code C) - [89-93 C2500 Pickup (6-Bolt; Diesel 6.2L; exc. Vin Code F)] - 92-99 K2500 Suburban
- Power Steering Gear Box Replacement for 1994-1995 GMC C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1990 C2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW)] - 1991-1999 C2500 Pickup (6-Bolt ; 7,200lb GVW) - [1992-1993 C2500 Suburban (7,200 lb GVW)] - 1994-1999 C2500 Suburban - [1988-1999 K1500 Pickup] - 1992-1996 K1500 Suburban (7,200lb GVW) - [1988-1990 K2500 Pickup (6-Bolt; Gas; 7,200 lb GVW)] - 1991-1999 K2500 Pickup (6-Bolt; 7,200lb GVW) - [1992-2000 Yukon (97: 4WD,DIESEL; 98: 4WD)]
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- New Oil and Lip Seals installed to ensure quality performance, Hydraulically Pressure Tested to Ensure Internal By-Pass for Both High & Low Pressure
- Lifetime Warranty
Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
A potentially defective steering gear can be identified by a serial number and a part number engraved into the steering gear housing. Perform the following procedure to identify the steering gear serial number and part number. 1. Park the vehicle on a flat surface. 2. Set the transmission to park or neutral and set the parking brake. 3. Ensure the vehicle ignition is turned off. 4. Install the wheel chocks. 5. Unlatch and open the hood to access the steering gear. 6. Locate the steering gear serial number and part number. NOTE: If the serial number or part number cannot be easily read due to paint application, gently scrape the number(s) with a flathead screw driver, wire brush, or emery cloth, or apply acetone. Too much intervention may cause the numbers and letters to be illegible. There are three common styles of engraving locations to be aware of when locating the serial number and part number. NOTE: If you need assistance with locating or deciphering the steering gear serial number and/or part number, email Mhernandez@globalsweeper.com. Sending a photograph of the steering gear serial number and part number may be helpful. 7.Record the Vehicle Identification Number (VIN), steering gear serial number, and steering gear part number. 8. Keep record of all inspected steering gears and their status outcomes. Identification Guideline Sheppard™ Steering Gears Identifying Sheppard™ Steering Gears Covered in this Field Action RHS0007 Effective Date: 7/1/22 Interpreting the Serial Number and Part Number: A serial number and part number are engraved into the steering gear housing. See Figure 4 for further information on interpreting the serial number and part number. PART NUMBER EXAMPLE: SD 110 PAU 3 SD stands for “severe duty.” The first characters of the part number represent the steering gear family. 110 indicates the diameter of the piston in mm. 3 indicates the steering gear has automatic relief plungers. Other designators are “1” for manual relief plungers and “2” for special applications. An additional number after “3” indicates there is a pitman arm installed on the steering gear. PAU: The first letter in this sequence will either be “P” to indicate “Power” or “S” to indicate “Slave.” “AU” represents the specific model of the M110 steering gear. PART NUMBERSERIAL NUMBER SERIAL NUMBER EXAMPLE: 21 E 07957 -C 21 represents the year the steering gear was built. E indicates the month the steering gear was built (A = January, B=February, C = March, D = April, E = May, etc.). -C indicates the steering gear has a snap ring style sector cover with a retainer clip. 07957 is the sequential serial number for gears built that month.
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IMPORTANT RECALL INFORMATION – RESPOND IMMEDIATELY 5405 Industrial Parkway San Bernardino, CA 92407 Tel : 1 (909) 713-1600 Fax : 1 (909) 713-1612 www.globalsweeper.com RRDate 8/24/2022 Customer Address Dear Customer , IMPORTANT RECALL 22V-598 INFORMATION This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Global Environmental Products has decided that a defect exists in certain 2021-2022 M4 (M4, R4, M4 HSD) and M4 CNG sweeper vehicles. The steering gears may have been incorrectly assembled, which can cause the gears to fracture. A fractured steering gear can cause a loss of steering control, increasing the risk of a crash. IMPACTED PRODUCT This recall impacted product is SheppardTM steering gear model M100PTM . Manufactured between Jun1, 2021 and February 10, 22 inclusive. Affected steering gears can be identified by their serial numbers. Please use the attached Identification Guideline document to identify your steering gears. PROBLEM DESCRIPTION Some select street sweepers were sold between 9/10/21 and 8/01/22 may have these recalled steering gears installed. WHAT YOU NEED TO DO Check each sweeper on the inspection list below the steering gear box serial numbers. To identify this Serial number, use the identification guide attached. Send the list of VINS and Serial Numbers to Manuel Hernandez at MHernandez@globalsweeper.com. Once Global has processed your information an email will be sent to the submitter stating if any vehicles have suspected steering gears and the process will began for replacement, free of charge. Sheppard has issued a recall for these steering gears and global will be processing claims for labor and parts. To perform the remedy may require 4-5 hours of downtime. If you no longer own the subject vehicle, please provide Global Environmental Products with the new owner’s information (if known), by mail to the address listed above. If the new owner information is unknown, simply notify Global Environmental Products that you no longer own the subject vehicle. IMPORTANT RECALL INFORMATION – RESPOND IMMEDIATELY 5405 Industrial Parkway San Bernardino, CA 92407 Tel : 1 (909) 713-1600 Fax : 1 (909) 713-1612 www.globalsweeper.com If you believe that Global Environmental Products has failed or is unable to remedy the potential defect without charge within a reasonable time, you may submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http:/ www.safercar.gov Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Sweeper inspection list: Machine Type Ex M4HSD LH UAO (Unit Assembly Order) Ex 660141 VIN Ex 1G9CM7A26NS462039 Identification Guideline Sheppard™ Steering Gears RHS0007 Effective Date: 7/1/22 Identifying Sheppard™ Steering Gears Covered in this Field Action A potentially defective steering gear can be identified by a serial number and a part number engraved into the steering gear housing. Perform the following procedure to identify the steering gear serial number and part number. 1. Park the vehicle on a flat surface. 2. Set the transmission to park or neutral and set the parking brake. 3. Ensure the vehicle ignition is turned off. 4. Install the wheel chocks. 5. Unlatch and open the hood to access the steering gear. 6. Locate the steering gear serial number and part number. NOTE: If the serial number or part number cannot be easily read due to paint application, gently scrape the number(s) with a flathead screw driver, wire brush, or emery cloth, or apply acetone. Too much intervention may cause the numbers and letters to be illegible. There are three common styles of engraving locations to be aware of when locating the serial number and part number. NOTE: If you need assistance with locating or deciphering the steering gear serial number and/or part number, email Mhernandez@globalsweeper.com. Sending a photograph of the steering gear serial number and part number may be helpful. 7. Record the Vehicle Identification Number (VIN), steering gear serial number, and steering gear part number. 8. Keep record of all inspected steering gears and their status outcomes. Interpreting the Serial Number and Part Number: A serial number and part number are engraved into the steering gear housing. See Figure 4 for further information on interpreting the serial number and part number. SERIAL NUMBER EXAMPLE: 21 E 07957 -C 21 represents the -C indicates the steering gear has a year the steering snap ring style sector cover with a gear was built. retainer clip. E indicates the month the steering gear was built (A = January, B=February, C = March, D = April, E = May, etc.). 07957 is the sequential serial number for gears built that month. PART NUMBER EXAMPLE: SD 110 PAU 3 PART NUMBER SERIAL NUMBER SD stands for “severe duty.” The first characters of the part number represent the steering gear family. 3 indicates the steering gear has automatic relief plungers. Other designators are “1” for manual relief plungers and “2” for special applications. An additional number after “3” indicates there is a pitman arm installed on the steering gear. 110 indicates the diameter of the piston in mm. PAU: The first letter in this sequence will either be “P” to indicate “Power” or “S” to indicate “Slave.” “AU” represents the specific model of the M110 steering gear.
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IMPORTANT RECALL INFORMATION – RESPOND IMMEDIATELY 5405 Industrial Parkway San Bernardino, CA 92407 Tel : 1 (909) 713-1600 Fax : 1 (909) 713-1612 www.globalsweeper.com RRDate 8/24/2022 Dealer Name Address Dear Customer , IMPORTANT RECALL 22V-598 INFORMATION This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Global Environmental Products has decided that a defect exists in certain 2021-2022 M4 (M4, R4, M4 HSD) and M4 CNG sweeper vehicles. The steering gears may have been incorrectly assembled, which can cause the gears to fracture. A fractured steering gear can cause a loss of steering control, increasing the risk of a crash. IMPACTED PRODUCT This recall impacted product is SheppardTM steering gear model M100PTM . Manufactured between Jun1, 2021 and February 10, 22 inclusive. Affected steering gears can be identified by their serial numbers. Please use the attached Identification Guideline document to identify your steering gears. PROBLEM DESCRIPTION Some select street sweepers were sold between 9/10/21 and 8/01/22 may have these recalled steering gears installed. WHAT YOU NEED TO DO Check each sweeper on the inspection list below the steering gear box serial numbers. To identify this Serial number, use the identification guide attached. Send the list of VINS and Serial Numbers to Manuel Hernandez at MHernandez@globalsweeper.com. Once Global has processed your information an email will be sent to the submitter stating if any vehicles have suspected steering gears and the process will began for replacement, free of charge. Sheppard has issued a recall for these steering gears and global will be processing claims for labor and parts. To perform the remedy may require 4-5 hours of downtime. If you no longer own the subject vehicle, please provide Global Environmental Products with the new owner’s information (if known), by mail to the address listed above. If the new owner information is unknown, simply notify Global Environmental Products that you no longer own the subject vehicle. IMPORTANT RECALL INFORMATION – RESPOND IMMEDIATELY 5405 Industrial Parkway San Bernardino, CA 92407 Tel : 1 (909) 713-1600 Fax : 1 (909) 713-1612 www.globalsweeper.com If you believe that Global Environmental Products has failed or is unable to remedy the potential defect without charge within a reasonable time, you may submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http:/ www.safercar.gov Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Sweeper inspection list: Machine Type xxx UAO (Unit Assembly Order) xxx VIN xxx Identification Guideline Sheppard™ Steering Gears RHS0007 Effective Date: 7/1/22 Identifying Sheppard™ Steering Gears Covered in this Field Action A potentially defective steering gear can be identified by a serial number and a part number engraved into the steering gear housing. Perform the following procedure to identify the steering gear serial number and part number. 1. Park the vehicle on a flat surface. 2. Set the transmission to park or neutral and set the parking brake. 3. Ensure the vehicle ignition is turned off. 4. Install the wheel chocks. 5. Unlatch and open the hood to access the steering gear. 6. Locate the steering gear serial number and part number. NOTE: If the serial number or part number cannot be easily read due to paint application, gently scrape the number(s) with a flathead screw driver, wire brush, or emery cloth, or apply acetone. Too much intervention may cause the numbers and letters to be illegible. There are three common styles of engraving locations to be aware of when locating the serial number and part number. NOTE: If you need assistance with locating or deciphering the steering gear serial number and/or part number, email Mhernandez@globalsweeper.com. Sending a photograph of the steering gear serial number and part number may be helpful. 7. Record the Vehicle Identification Number (VIN), steering gear serial number, and steering gear part number. 8. Keep record of all inspected steering gears and their status outcomes. Interpreting the Serial Number and Part Number: A serial number and part number are engraved into the steering gear housing. See Figure 4 for further information on interpreting the serial number and part number. SERIAL NUMBER EXAMPLE: 21 E 07957 -C 21 represents the -C indicates the steering gear has a year the steering snap ring style sector cover with a gear was built. retainer clip. E indicates the month the steering gear was built (A = January, B=February, C = March, D = April, E = May, etc.). 07957 is the sequential serial number for gears built that month. PART NUMBER EXAMPLE: SD 110 PAU 3 PART NUMBER SERIAL NUMBER SD stands for “severe duty.” The first characters of the part number represent the steering gear family. 3 indicates the steering gear has automatic relief plungers. Other designators are “1” for manual relief plungers and “2” for special applications. An additional number after “3” indicates there is a pitman arm installed on the steering gear. 110 indicates the diameter of the piston in mm. PAU: The first letter in this sequence will either be “P” to indicate “Power” or “S” to indicate “Slave.” “AU” represents the specific model of the M110 steering gear.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-598 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Global Environmental Products Submission Date : AUG 08, 2022 NHTSA Recall No. : 22V-598 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Global Environmental Products Address : 5405 Industrial Parkway San Bernardino CA 92407 Company phone : 7131600 Population : Number of potentially involved : 5 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 (M4, R4, M4 HSD) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : SEP 10, 2021 – JUL 20, 2022 VIN Range 1 : Begin : 1G9BM7A25NS462075 End : 1G9BM7A2XMS462085 Not sequential Vehicle 2 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 CNG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : MAR 03, 2022 – MAR 31, 2022 VIN Range 1 : Begin : 1G9BC7A98NS462037 End : 1G9BC7A98NS462037 Not sequential Description of Defect : Description of the Defect : Sheppard has determined that a small percentage of steering gears were assembled without the required number of internal recirculating balls. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : This defect can cause loss of steering, increasing the likely hood of a crash. Part 573 Safety Recall Report 22V-598 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : NR Identification of Any Warning that can Occur : Recirculating balls may bind when loads are applied. Involved Components : Component Name 1 : M100P Component Description : Steering Gear Component Part Number : 325259 Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co., Inc Address : 101 Philadelphia Street, P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : NR Description of Remedy : Description of Remedy Program : Global plans on replacing the affected components with new steering gears. Then Sheppard will reimburse global for the labor and equipment. How Remedy Component Differs from Recalled Component : Manufactured without suspected problems Identify How/When Recall Condition was Corrected in Production : When Sheppard sent Global a recall information letter action was taken (July 16 2022). The engineering and production managers removed steering gears that were suspected and are send them back to Sheppard for reimbursement (completed by July 22,2022). They also checked all current vehicles in the production line for the suspect units and found none (completed by July 22,2022). Part 573 Safety Recall Report 22V-598 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 15, 2022 – AUG 31, 2022 Planned Owner Notification Date : AUG 15, 2022 – SEP 09, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-598 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Global Environmental Products Submission Date : FEB 03, 2023 NHTSA Recall No. : 22V-598 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Global Environmental Products Address : 5405 Industrial Parkway San Bernardino CA 92407 Company phone : 7131600 Population : Number of potentially involved : 5 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 (M4, R4, M4 HSD) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : SEP 10, 2021 – JUL 20, 2022 VIN Range 1 : Begin : 1G9BM7A25NS462075 End : 1G9BM7A2XMS462085 Not sequential Vehicle 2 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 CNG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : MAR 03, 2022 – MAR 31, 2022 VIN Range 1 : Begin : 1G9BC7A98NS462037 End : 1G9BC7A98NS462037 Not sequential Description of Defect : Description of the Defect : Sheppard has determined that a small percentage of steering gears were assembled without the required number of internal recirculating balls. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : This defect can cause loss of steering, increasing the likely hood of a crash. Part 573 Safety Recall Report 22V-598 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : NR Identification of Any Warning that can Occur : Recirculating balls may bind when loads are applied. Involved Components : Component Name 1 : M100P Component Description : Steering Gear Component Part Number : 325259 Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co., Inc Address : 101 Philadelphia Street, P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : On July 18, 2022 Jim Labonte the purchasing agent received a email from NHTSA stating a recall existed for some Sheppard Products. On July 18,2022 Global received a safety recall letter from R.H. Sheppard Inc. also notifying us that our product was recalled. We quarantined the potentially defected parts away from the production line, warned production personnel and label the part as DO NOT USE all on July 18,2022. That letter showed our product may have been effected by the recall and however were unsure if our product lot #s were effected. On Aug., 3 ,2022 we received a letter showing the shipments that we have received with he possible defect. On Aug., 4 ,2022 we reviewed our inventory and knew we had used some defective components on customer vehicles. Description of Remedy : Description of Remedy Program : Global plans on replacing the affected components with new steering gears. Then Sheppard will reimburse global for the labor and equipment. How Remedy Component Differs from Recalled Component : Manufactured without suspected problems Part 573 Safety Recall Report 22V-598 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : When Sheppard sent Global a recall information letter action was taken (July 16 2022). The engineering and production managers removed steering gears that were suspected and are send them back to Sheppard for reimbursement (completed by July 22,2022). They also checked all current vehicles in the production line for the suspect units and found none (completed by July 22,2022). Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 15, 2022 – AUG 31, 2022 Planned Owner Notification Date : AUG 15, 2022 – SEP 09, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-598 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Global Environmental Products Submission Date : FEB 06, 2023 NHTSA Recall No. : 22V-598 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Global Environmental Products Address : 5405 Industrial Parkway San Bernardino CA 92407 Company phone : 7131600 Population : Number of potentially involved : 5 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 CNG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : MAR 03, 2022 – MAR 31, 2022 VIN Range 1 : Begin : 1G9BC7A98NS462037 End : 1G9BC7A98NS462037 Not sequential Vehicle 2 : 2021-2022 GLOBAL ENVIRONMENTAL PROD M4 (M4, R4, M4 HSD) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall is prompted by R.H. Sheppard Co., Inc recalling several Steering Gears that manufacture. From the information provided by Sheppard Global has determined that there should be 5 suspected steering gear released from Global. Production Dates : SEP 10, 2021 – JUL 20, 2022 VIN Range 1 : Begin : 1G9BM7A25NS462075 End : 1G9BM7A2XMS462085 Not sequential Description of Defect : Description of the Defect : Sheppard has determined that a small percentage of steering gears were assembled without the required number of internal recirculating balls. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : This defect can cause loss of steering, increasing the likely hood of a crash. Part 573 Safety Recall Report 22V-598 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : NR Identification of Any Warning that can Occur : Recirculating balls may bind when loads are applied. Involved Components : Component Name 1 : M100P Component Description : Steering Gear Component Part Number : 325259 Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co., Inc Address : 101 Philadelphia Street, P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : On July 18, 2022 Jim Labonte the purchasing agent received a email from NHTSA stating a recall existed for some Sheppard Products. On July 18,2022 Global received a safety recall letter from R.H. Sheppard Inc. also notifying us that our product was recalled. We quarantined the potentially defected parts away from the production line, warned production personnel and label the part as DO NOT USE all on July 18,2022. That letter showed our product may have been effected by the recall and however were unsure if our product lot #s were effected. On Aug., 3 ,2022 we received a letter showing the shipments that we have received with he possible defect. On Aug., 4 ,2022 we reviewed our inventory and knew we had used some defective components on customer vehicles. Description of Remedy : Description of Remedy Program : Global plans on replacing the affected components with new steering gears. Then Sheppard will reimburse global for the labor and equipment. How Remedy Component Differs from Recalled Component : Manufactured without suspected problems Part 573 Safety Recall Report 22V-598 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : When Sheppard sent Global a recall information letter action was taken (July 16 2022). The engineering and production managers removed steering gears that were suspected and are send them back to Sheppard for reimbursement (completed by July 22,2022). They also checked all current vehicles in the production line for the suspect units and found none (completed by July 22,2022). Recall Schedule : Description of Recall Schedule : Schedule will include Notification letter to all dealers and customers within dates. Planned Dealer Notification Date : AUG 15, 2022 – AUG 31, 2022 Planned Owner Notification Date : AUG 15, 2022 – SEP 09, 2022 * NR – Not Reported
SEOCONTENT-END