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August 4, 2022 NHTSA CAMPAIGN NUMBER: 22V570000
Steering Gear Assembled Incorrectly
A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 22V570
Manufacturer Ferrara Fire Apparatus, Inc.
Components STEERING
Potential Number of Units Affected 108
Summary
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain 2021-2022 Inferno, Igniter, and Cinder fire trucks. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.
Remedy
Dealers will inspect and replace the steering gears, as necessary, free of charge. Owner notification letters were mailed on September 1, 2022. Owners may contact Ferrara’s customer service at 1-800-443-9006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
September 8, 2022
IMPORTANT SAFETY RECALL: 22V-570
Sheppard steering gear Model M110P
This notice applies to your Vin: X
Customer xxxxxxxxxxxxxxxxxxx Unit: 1xxxx
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ferrara has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured equipped with Sheppard Steering Gear Model M110P
Model: Inferno, Igniter and Cinder
Production Dates Begin: JUN 01, 2021 End: FEB 01, 2022
Descriptive Information:
A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly processes were instituted.
Describe the defect or noncompliance:
Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.
Describe the safety risk:
A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.
Identify any warning which can precede or occur:
Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.
Describe the cause:
An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls.
Provide the chronology of events leading up to the defect decision or test data for the non‐compliance decision:
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.
7/18/22 – REV Group was notified on Sheppard’s recall 22E-047 and began gathering the necessary information and approval to conduct a pass-through recall.
Identify the Remedy
Purchasers will identify the unique serial number imprinted on the recalled equipment. A web-based tool is available after August 1, 2022, to vehicle manufactures and their service networks to classify the serial number. Serial numbers will be classified as either suspect and must be replaced or as not suspect and may remain in service. Sheppard assumes cost burden for the remedy being performed.
Describe what distinguishes the remedy component from the recalled component.
The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number.
Identify and describe how and when the recall condition was corrected in production.
On Feb 10, 2022, the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear.
WHAT SHOULD YOU DO?
If you receive this notification, please contact your Ferrara Dealer or Ferrara Customer Service at 1‐800443‐9006 for assistance on getting your vehicle repaired.
INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO FERRARA IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner
Response Postcard, sign it, and mail it to:
Ferrara, 27855 James Chapel Road Holden LA 70744.
If you prefer to contact Ferrara directly, feel free to contact our Customer Service at 1‐800‐443‐9006.
Please have your Truck VIN and Production # available.
WHAT IF YOU NO LONGER OWN THIS Ferrara – 2022 Custom Inferno, Igniter
If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to Ferrara 27855 James Chapel Road Holden LA 70744.
WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?
If you have any questions or concerns, please contact Ferrara Customer Service at 1‐800‐443‐9006. Please have your Truck VIN and production # available.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations
If you have already paid to have your Ferrara Custom Inferno, Igniter Igniter repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call Ferrara Customer Service at 1‐800‐443‐9006 and instructions will be provided. Please have your Truck VIN and production # available.
If after having attempted to take advantage of this recall you believe you have not been able to have your Ferrara – 2022 Custom Inferno, Igniter remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll‐free Vehicle Safety Hotline at 1‐ 888‐327‐4236 (TTY: 1‐800‐424‐9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
Ferrara Fire Apparatus
27855 James Chapel Road • P.O. Box 249 • Holden, Louisiana 70744
www.ferrarafire.com • info@ferrarafire.com
Direct: 225‐567‐7100 • Toll Free: 800‐443‐9006 • Fax: 225‐567‐5260
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode.
3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up.
4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation.
5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.
7/18/22 – REV Group was notified on Sheppard’s recall 22E-047 and began gathering the necessary information and approval to conduct a pass-through recall.
22E047 – Steering Gear Assembled Incorrectly – Sheppard
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FERRARA | CINDER | 2021-2022 |
FERRARA | IGNITER | 2021-2022 |
FERRARA | INFERNO | 2021-2022 |
6 Associated Documents
Recall Acknowledgement
RCAK-22V570-9652.pdf 646.483KB
Defect Notice 573 Report
RCLRPT-22V570-6841.PDF 214.402KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V570-7232.PDF 211.127KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V570-1978.PDF 211.228KB
Issued Owner Notification Letter (Part 577)
RCONL-22V570-0481.pdf 341.809KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V570-6174.PDF 211.307KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V570&docType=RCL
- Power Steering Gear Box Replacement for 1999-2000 Cadillac Escalade - [1992-1994 Chevy Blazer] - 1988-1989 C1500 Pickup - [1990-2000 C1500 Pickup (w/o Sport Package;ZQ8)] - 1992-1999 C1500 Suburban (w/o Sport Package;ZQ8) - [1992-1996 C2500 Suburban (Diesel)] - 1997-1998 C2500 Suburban (Diesel; Base; LS; LT) - [1988-1993 C2500 Pickup; (6-Bolt; Diesel 6.2L; Vin Code C)] - 1988-2000 C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1996 K1500 Pickup] - 1992-1999 K1500 Suburban (7,200lb GVW)
- Power Steering Gear Box Replacement for 1988-1990 Chevy K2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW) - [1991-2000 K2500 Pickup (6-Bolt ; 4WD ; 7,200lb GVW)] - 1992-1998 K2500 Suburban - [1995-2000 Tahoe] - 1992-1996 GMC Jimmy - [1988 C1500 Pickup (w/o Sport Package;ZQ8))] - 1990-1999 C1500 Pickup (w/o Sport Package;ZQ8)) - [1992-1999 C1500 Suburban] - 88 C2500 Pickup (6-Bolt; Diesel 6.2L; Vin Code C) - [89-93 C2500 Pickup (6-Bolt; Diesel 6.2L; exc. Vin Code F)] - 92-99 K2500 Suburban
- Power Steering Gear Box Replacement for 1994-1995 GMC C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1990 C2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW)] - 1991-1999 C2500 Pickup (6-Bolt ; 7,200lb GVW) - [1992-1993 C2500 Suburban (7,200 lb GVW)] - 1994-1999 C2500 Suburban - [1988-1999 K1500 Pickup] - 1992-1996 K1500 Suburban (7,200lb GVW) - [1988-1990 K2500 Pickup (6-Bolt; Gas; 7,200 lb GVW)] - 1991-1999 K2500 Pickup (6-Bolt; 7,200lb GVW) - [1992-2000 Yukon (97: 4WD,DIESEL; 98: 4WD)]
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- Fits 3 Bolts Models
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty
- Note: FITS 4WD / 4x4 MODELS ONLY; 4 Bolt Valve Housing
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty
- [Vehicle Fitment-1]: Compatible with Cadillac Escalade 2002-2006 5.3L 6.0L (RWD) ✔ Chevrolet Silverado 1500 1999-2006 4.3L 4.8L 5.3L 6.0L ✔ Silverado 1500 Classic 2007 4.3L 4.8L 5.3L 6.0L ✔ Tahoe 2000-2006 4.8L 5.3L ✔ Suburban 1500 2000-2006 5.3L 5.7L ✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with Chevrolet Avalanche 1500 2002-2006 5.3L (RWD) ✔ GMC Sierra 1500 1999-2006 4.3L 4.8L 5.3L 6.0L ✔ Sierra 1500 Classic 2007 4.3L 4.8L 5.3L 6.0L ✔ Yukon 2000-2006 4.8L 5.3L ✔ Yukon XL 1500 2000-2006 5.3L ✔ --- For Left Hand Drive Only!!!
- [Reference Number]: 15067316, 15077365, 15173572, 26070311, 26080929, 26082140, 26110836, 88965789, 27-8412, 278412
- [Specification]: ①Condition: New; ②Input Shaft Dia: 16.76 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 2.9 to 3.4
- [Ideal Solution]: This steering gear box assembly is best professional solution for Silverado 1500, Sierra 1500, Tahoe, Yukon, Suburban 1500, Avalanche 1500, Yukon XL 1500 and Escalade's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- Power Steering Gear Box Replacement for 1988-2000 Chevrolet C2500 8 Bolt Wheels - [1992-1996 Chevrolet C2500 Suburban] - 1992-1996 Chevrolet C2500 Suburban - [1991-2002 Chevrolet C3500HD] - 1988-2000 Chevrolet K2500 8 Bolt Wheels - [1992-1996 Chevrolet K2500 Suburban] - 1988-2000 Chevrolet K3500 - [1994-2001 Dodge Ram 1500] - 1994-2002 Dodge Ram 2500 - [1994-2002 Dodge Ram 3500]
- Power Steering Gear Box Replacement for 1988-2000 GMC C2500 8 Bolt Wheels - [1992-1996 GMC C2500 Suburban] - 1988-2000 GMC C3500 - [1991-2002 GMC C3500HD] - 1988-2000 GMC K2500 8 Bolt Wheels - [1992-1996 GMC K2500 Suburban] - 1988-2000 GMC K3500 - [1997 GMC Yukon]
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty; you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty - Hydraulically Pressure Tested to Ensure Internal By-Pass for Both High & Low Pressure
- 🍨Vehicle Fitment: Compatible with 1997-2007 Ford For F-350; 2000-2001 F250/F350 Super Duty; 2000-2001 F250/F350 Super Duty 4WD; 1999 F250/F350/F450/F550 Super Duty; 2002-2004 F250/F350/F450/F550 Super Duty; 2000-2001 Ford Excursion;2002-2005 Excursion; 2000-2001 F450/F550 Super Duty; 2000-2001 F450/F550 Super Duty
- 🍨Part OEM Number:27-7569, 277569, 2C3Z3504AARM, F7UZ3504FA, F7UZ3504FARM, F7UZ3504FBRM, YC3Z3504AARM, YC3Z3504ABRM
- 🍨The steering gear box is the heart of the vehicle’s steering system. It guides the wheels’ movement in conjunction with the direction that the steering wheel is rotated, helping achieve ideal steering response for more efficient driving.
- 🍨Specification: ①Condition: New; ②Input Shaft Dia: 18.42mm; ③Output Shaft Dia: 34.93mm; ④Pressure Port Thread Size: 1/2 x 20; ⑤Return Port Thread Size: 5/8 x 18; ⑥Total Turns Lock To Lock: 4.0
- 🍨Please Check The Year/Make/Model Drop Down Menu At The Top Or Product Description Of The Page To Make Sure This Part Fits Your Vehicl.Warranty period one year unlimited miles.If you have any questions about the part,please contact us before purchasing it,we'll reply you within 24 hours. I hope you have an enjoyable shopping experience in our store!
- [Vehicle Fitment]: Compatible with Dodge Ram 1500 1994-2001 ✔ Ram 2500 1994-1998 ✔ Chevrolet Tahoe 1998-1999 ✔ C1500 Suburban 1999 ✔ C2500 1988-2000 ✔ C2500 Suburban 1992-1999 ✔ C35 1998-2000 ✔ C3500 1988-2000 ✔ C3500HD 1991 ✔ K1500 Suburban 1999 ✔ K2500 1988-2000 ✔ K2500 Suburban 1993-1999 ✔ K3500 1988-2000 ✔ C3500HD 1993-1995/1998-2002 ✔ For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with GMC C1500 Suburban 1997-1999 ✔ C2500 1988-2000 ✔ C2500 Suburban 1992 ✔ C3500 1988-2000 ✔ C3500HD 1991 ✔ K1500 Suburban 1997-1999 ✔ K2500 1988-2000 ✔ K2500 Suburban 1992-1996 ✔ K3500 1988-2000 ✔ C2500 Suburban 1996/1998-1999 ✔ C3500HD 1994-1995/1998-2002 ✔ K2500 Suburban 1998-1999 ✔ For Left Hand Drive Only!!!
- [Reference Number]: 26056662, 26068855, 26077888, 26100333, 5083894AA, 5083894AB, 52007323, 52106034, 52113502AA, 52113502AE, 52113556AA, 52113556AB, 52113556AE, 277539, 27-7539
- [Specification]: ①Condition: New; ②Input Shaft Dia: 18.42 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 3.2
- [Ideal Solution]: This steering gear box assembly is best professional solution for Ram 1500, Ram 2500, Tahoe, K1500, K2500, K3500, C1500, C2500 and C3500HD's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- [Vehicle Fitment-1]: Compatible with Chevrolet Suburban 2500 2000-2001✔ Silverado 1500 HD 2001✔ Silverado 1500 Classic 2007✔ Silverado 1500 HD Classic 2007✔ Silverado 2500 1999-2001✔ Silverado 2500 HD 2001-2006✔ Silverado 2500 HD Classic 2007✔ Silverado 3500 2001-2006✔ Silverado 3500 Classic 2007✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with GMC Yukon XL 2500 2000-2001✔ Sierra 1500 HD 2001✔ Sierra 1500 Classic 2007✔ Sierra 1500 HD Classic 2007✔ Sierra 2500 1999-2001✔ Sierra 2500 HD 2001-2006✔ --- For Left Hand Drive Only!!!
- [Reference Number]: 15068759, 19150135, 26099875, 27-7617, 277617, 15166613, 27-7589, 277589
- [Specification]: ①Condition: New; ②Input Shaft Dia: 16.76 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 3.3
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment-1]: Compatible with Chevrolet C10 1986 ✔ C10 Suburban 1986 (RWD) ✔ C20 1986 ✔ C20 Suburban 1986 (RWD) ✔ C30 1985-1986 ✔ R10 1987 ✔ R10 Suburban 1987-1988 (RWD) ✔ R1500 Suburban 1989-1991 (RWD) ✔ R20 1987-1988 ✔ R20 Suburban 1987-1988 (RWD) ✔ R2500 1989 ✔ R2500 Suburban 1989-1991 (RWD) ✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with Chevrolet R30 1987-1988 ✔ R3500 1989-1991 ✔ GMC C1500 1985-1986 ✔ C1500 Suburban 1985-1986 (RWD) ✔ C2500 1985-1986 ✔ C2500 Suburban 1985-1986 (RWD) ✔ C3500 1985-1986 ✔ R1500 1987 ✔ R1500 Suburban 1987-1991 (RWD) ✔ R2500 1987-1989 ✔ R2500 Suburban 1987-1991 (RWD) ✔ R3500 1978-1991 ✔ --- For Left Hand Drive Only!!!
- [Engine Type]: It fits the model with 4.3L, 4.8L, 5.0L, 5.7L, 6.2L, 7.4L Engine Only
- [Specification]: ①Reference Number: 7846958, 27-7522, 277522; ②Condition: New; ③Input Shaft Dia: 18.42 mm; ④Output Shaft Dia: 31.75 mm; ⑤Pressure Port Thread Size: M18 x 1.5; ⑥Return Port Thread Size: M16 x 1.5; ⑦Total Turns Lock To Lock: 3.4
- [Ideal Solution]: This steering gear box assembly is best professional solution for C10, C10 Suburban, C20, C20 Suburban, C30, R10, R10 Suburban, R1500 Suburban, R20, R20 Suburban, R2500, R2500 Suburban, R30, R3500, C1500, C2500 and C3500's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- 100% computerized hydraulic testing is performed for proper flow, leakage and performance to ensure perfect fit and function
- All critical components (i.e. campacs, spool valves, etc.) are triple tested to ensure product reliability
- All units are built with 100% new seals and o-rings
- Sector shafts and pistons are 100% processed to ensure surface finish is within O.E. tolerances
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
27855 James Chapel Road • P.O. Box 249 • Holden, Louisiana 70744 www.ferrarafire.com • info@ferrarafire.com Direct: 225‐567‐7100 • Toll Free: 800‐443‐9006 • Fax: 225‐567‐5260 September 8, 2022 IMPORTANT SAFETY RECALL: 22V-570 Sheppard steering gear Model M110P This notice applies to your Vin: X Customer xxxxxxxxxxxxxxxxxxx Unit: 1xxxx This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Ferrara has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured equipped with Sheppard Steering Gear Model M110P Model: Inferno, Igniter and Cinder Production Dates Begin: JUN 01, 2021 End: FEB 01, 2022 Descriptive Information: A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly processes were instituted. Describe the defect or noncompliance: Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. Describe the safety risk: A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Identify any warning which can precede or occur: Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Describe the cause: An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls. Provide the chronology of events leading up to the defect decision or test data for the non‐compliance decision: 2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573. 7/18/22 – REV Group was notified on Sheppard’s recall 22E-047 and began gathering the necessary information and approval to conduct a pass-through recall. Identify the Remedy Purchasers will identify the unique serial number imprinted on the recalled equipment. A web-based tool is available after August 1, 2022, to vehicle manufactures and their service networks to classify the serial number. Serial numbers will be classified as either suspect and must be replaced or as not suspect and may remain in service. Sheppard assumes cost burden for the remedy being performed. Describe what distinguishes the remedy component from the recalled component. The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. Identify and describe how and when the recall condition was corrected in production. On Feb 10, 2022, the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. WHAT SHOULD YOU DO? If you receive this notification, please contact your Ferrara Dealer or Ferrara Customer Service at 1‐800‐ 443‐9006 for assistance on getting your vehicle repaired. INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO FERRARA IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to: Ferrara, 27855 James Chapel Road Holden LA 70744. If you prefer to contact Ferrara directly, feel free to contact our Customer Service at 1‐800‐443‐9006. Please have your Truck VIN and Production # available. WHAT IF YOU NO LONGER OWN THIS Ferrara – 2022 Custom Inferno, Igniter If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to Ferrara 27855 James Chapel Road Holden LA 70744. WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS? If you have any questions or concerns, please contact Ferrara Customer Service at 1‐800‐443‐9006. Please have your Truck VIN and production # available. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations If you have already paid to have your Ferrara Custom Inferno, Igniter Igniter repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call Ferrara Customer Service at 1‐800‐443‐9006 and instructions will be provided. Please have your Truck VIN and production # available. If after having attempted to take advantage of this recall you believe you have not been able to have your Ferrara – 2022 Custom Inferno, Igniter remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll‐free Vehicle Safety Hotline at 1‐ 888‐327‐4236 (TTY: 1‐800‐424‐9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Ferrara Fire Apparatus
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-570 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ferrara Fire Apparatus, Inc. Submission Date : AUG 04, 2022 NHTSA Recall No. : 22V-570 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Ferrara Fire Apparatus, Inc. Address : 27855 James Chapel Road PO Box 249 Holden LA 70744 Company phone : 800-443-9006 Population : Number of potentially involved : 108 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2021-2022 Ferrara Inferno, Igniter and Cinder Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly processes were instituted. Production Dates : JUN 01, 2021 – FEB 01, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls. Part 573 Safety Recall Report 22V-570 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573. 7/18/22 – REV Group was notified on Sheppard’s recall 22E-047 and began gathering the necessary information and approval to conduct a pass-through recall. Part 573 Safety Recall Report 22V-570 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Purchasers will identify the unique serial number imprinted on the recalled equipment. A web-based tool is available after August 1, 2022, to vehicle manufactures and their service networks to classify the serial number. Serial numbers will be classified as either suspect and must be replaced or as not suspect and may remain in service. Sheppard assumes cost burden for the remedy being performed How Remedy Component Differs from Recalled Component : The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. Identify How/When Recall Condition was Corrected in Production : On Feb 10, 2022, the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 31, 2022 – SEP 02, 2022 Planned Owner Notification Date : SEP 05, 2022 – SEP 12, 2022 * NR – Not Reported
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