◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
7/2/2026
10/25/2023

TOPIC
A watermark has been added to the Dealer Letter to indicate that all VINs under
23LD04 are now expired as of June 30th, 2026.
Updated Warranty Reimbursement Procedures section to include reimbursement for
Lexus Touch activities.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2026 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 10, 2023
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

20

Production Period
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023

Approximate Total Vehicles
2,400
2,000
1,000
800

30

,

Certain 2024 Model Year NX250
Certain 2024 Model Year NX350
Certain 2024 Model Year NX350H
Certain 2024 Model Year NX450H+
GPS Antenna May Not Receive Power

ne

Model / Years
2024 NX 250
2024 NX350
2024 NX350H
2024 NX450H+

26

LIMITED SERVICE CAMPAIGN 23LD04 (Remedy Notice)

on

Remedy
Lexus dealers will correct the GPS antenna wiring FREE OF CHARGE.

Ju

Condition
The subject vehicles are equipped with a GPS antenna wire harness that will not allow the GPS to operate when the vehicle is off as intended.
As a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle is off.

This Limited Service Campaign will be available until June 30, 2026 and is only available at an authorized Lexus dealer.

ed

Covered Vehicles
There are approximately 6,200 vehicles covered by this Limited Service Campaign. Approximately 100 vehicles involved in this Limited
Service Campaign were distributed to Puerto Rico.

ir

Owner Letter Mailing Date
Lexus will begin to notify owners in late August. A sample of the owner notification letter has been included for your reference.

Ex
p

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign announcement,
it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.

23
L

D0
4

Please note that only guests of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 3 L D 0 4 - P a g e |2

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Limited Service Campaign on any new or used vehicles currently in
dealer inventory that are covered by this Limited Service Campaign prior to guest delivery. However, if the campaign cannot be completed
(for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved
in a Limited Service Campaign.

20

26

Lexus expects dealers to use the attached Guest Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the guest when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected].. In the subject line of the email state “Disclosure Form
23LD04” and include the VIN.

30

,

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

ne

Lexus Certified Used Vehicle
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Ju

Customer Handling, Parts Ordering, and Remedy Procedures

on

Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service Campaign.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is
communicated.

ed

Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center 800-255-3987 - Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

ir

Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit
notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized dealer to have this
Limited Service Campaign completed.

Ex
p

The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the
dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently
happens weekly.

D0
4

Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-888-270-9371) - Monday through Friday,
7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

23
L

Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the
LSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this
contact only to media.
Parts Ordering Process
No parts are needed for this Limited Service Campaign. However, it is possible that parts for this campaign may be needed if they are
damaged during the repair. If needed, provide your VIN and RO by email to [email protected] to special order parts if needed.
© 2023 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 3 L D 0 4 - P a g e |3

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to have currently completed the following
courses:

26

• LIC206A – Electrical Repair 1

20

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility
to select technicians who have completed the above course to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there
are properly trained technicians available to perform this repair at all times.

30

,

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.

This Limited Service Campaign will be available until June 30, 2026 and is only available at an authorized Lexus dealer.

23
L

D0
4

Ex
p

ir

ed

on

Ju

ne

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to guest delivery.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n 2 3 L D 0 4 - P a g e |4

Warranty Reimbursement Procedures

Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

No further action required.

Not Covered

20

Covered

26

Warranty Reimbursement Procedure

30

,

Follow TI to gain access to the GPS
antenna

Ju

ne

Rewire the GPS Antenna Connector

•

Description
Repair the GPS Antenna

Flat Rate Hours
1.0

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of rental
vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the Op Codes listed above, or
the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety
Recall and Special Service Campaign General Procedures document on TIS.

Ex
p

•
•

ir

Op Code
23LD04R1

ed