NHTSA ID Number: 11036118
Manufacturer Communication Number: 23LD04
TSB/Document Date: 2026-08-12
Summary
The subject vehicles are equipped with a GPS antenna wire harness that will not allow the GPS to operate when the vehicle is off as intended. As a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle is off.
Campaign complete, return the vehicle
to the guest.
on
Follow TI for reassembly procedure
This Limited Service Campaign expires on June 30 2026.
23
L
D0
4
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2023 Lexus, A Division of Toyota
Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n 2 3 L D 0 4 - P a g e |5
Campaign Designation / Phase Decoder
20
26
23LD04
L
D
04
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
ne
Field Action Sequence
Ju
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
T = Toyota
L = Lexus
on
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
30
,
23
(May use other characters in unique cases)
01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
ir
ed
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Ex
p
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Limited Service Campaign.
23
L
D0
4
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
LIMITED SERVICE CAMPAIGN 23LD04 Remedy Notice
Q2a:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 6,200 vehicles covered by this Limited Service Campaign. Approximately 100 vehicles involved in this
Limited Service Campaign were distributed to Puerto Rico.
ir
Ex
p
The repair takes approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.
How does Lexus obtain my mailing information?
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
23
L
Q6:
A6:
Production Period
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023
Early March 2023 – Late April 2023
D0
4
Q5:
A5:
How long will the repair take?
Model Year
2024 Model Year
2024 Model Year
2024 Model Year
2024 Model Year
ed
Model Name
NX 250
NX350
NX350H
NX450H+
Q4:
A4:
20
,
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until June 30, 2026
Ju
A2a:
Q3:
A3:
30
What is Lexus going to do?
Lexus dealers will correct the GPS antenna wiring FREE OF CHARGE.
ne
Q2:
A2:
What is the condition?
The subject vehicles are equipped with a GPS antenna wire harness that will not allow the GPS to operate when the vehicle is off as
intended. As a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle is off.
on
Q1:
A1:
26
Certain 2024 Model Year NX250
Certain 2024 Model Year NX350
Certain 2024 Model Year NX350H
Certain 2024 Model Year NX450H+
GPS Antenna May Not Receive Power
Frequently Asked Questions
Original Publication Date: August 10, 2023
© 2023 Lexus, A Division of Toyota Motor Sales, USA
FAQ Page 1 of 1
LEXUS
26
Certain 2024 Model Year NX250
Certain 2024 Model Year NX350
Certain 2024 Model Year NX350H
Certain 2024 Model Year NX450H+
GPS Antenna May Not Receive Power
Limited Service Campaign 23LD04 (Remedy Notice)
20
[VIN]
Dear Lexus Guest:
,
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest
satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
30
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
Ju
ne
What is the condition?
The subject vehicles are equipped with a GPS antenna wire harness that will not allow the GPS to operate when the vehicle is off as
intended. As a result, the vehicle location cannot be identified through stolen vehicle location services when the vehicle is off.
What will Lexus do?
Lexus dealers will correct the GPS antenna wiring FREE OF CHARGE.
What should you do?
on
Before you are inconvenienced by this condition, any authorized Lexus dealer will correct the GPS antenna wiring FREE OF
CHARGE to you.
ed
Please contact your authorized Lexus dealer to make an appointment to have the GPS Antenna wiring corrected. The remedy will
take approximately 1 hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for
a longer period of time.
Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.Lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.
D0
4
•
•
•
Ex
p
What if you have other questions?
ir
This Limited Service Campaign will be available until June 30, 2026 and is only available at an authorized Lexus dealer.
If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
23
L
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 23LD04
Replacement Service Bulletin Number:
MFR Communication Date: 2026-07-02
MFR Internal Campaign ID/Software Version: 23LD04
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10-in-1 OBD2 Functions | Beyond Basic Code Reading 】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.