Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 30, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended Repair Prior to Sale
Customer Satisfaction Program 26B10
Certain 2025-2026 Model Year F-150, 2026 Model Year Mustang, Navigator, and
2026-2027 Model Year Expedition Vehicles
Accelerator Pedal Inspection and Replacement

PROGRAM TERMS
This program will be in effect through July 30, 2027. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of July 30, 2027 to encourage dealers and
customers to have this service performed as soon as possible.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 20,400):
Vehicle

Model Year

Assembly Plant

Build Date Range

F-150

2025

Dearborn Truck

December 15, 2025 through December 20, 2025

F-150

2026

Dearborn Truck

December 20, 2025 through April 3, 2026

F-150

2026

Kentucky Truck

January 9, 2026 through April 2, 2026

Mustang

2026

Flat Rock

December 17, 2025 through March 30, 2026

Expedition

2026

Kentucky Truck

December 15, 2025 through March 27, 2026

Expedition

2027

Kentucky Truck

January 12, 2026 through January 12, 2026

Navigator

2026

Kentucky Truck

December 15, 2025 through March 20, 2026

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On some of the affected vehicles, the accelerator pedal circuit board resistors may be damaged. This
may cause the vehicle to accelerate slower than expected until it reaches the desired speed. The
brake override accelerator function remains fully active. The customers may experience a Check
Engine Light, and sluggish acceleration.
SERVICE ACTION
Before delivering any in-stock vehicles involved in this program, dealers are recommended to inspect
the accelerator pedal for suspect serial numbers and replace the affected pedal. This service must be
performed on all affected vehicles at no charge to the vehicle owner.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Towing section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

Yes

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 6, 2026 or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
• The Mobile Repair / Vehicle Pickup & Delivery Record can be found on the Technical
Assistance tab in PTS:
https://www.fordtechservice.dealerconnection.com

 Copyright 2026 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26B10

Administrative Information
Page 1 of 3

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair (MRA5)
OASIS ACTIVATION
OASIS will be activated on June 30, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 30,
2026. Owner names and addresses will be available by July 24, 2026.
Note: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
•
•

•
•

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

IN-STOCK VEHICLES
•
•

Correct all affected units in your new vehicle inventory before delivery.
If OASIS is activated, identify and correct any affected vehicles in your used vehicle inventory.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Enter the VIN, the accelerator pedal serial number, and photo of the serial number into the
Parts Info Center website. (See Technical Instructions).
• If the pedal requires replacement, contact the SSSC and provide photos of the following:
o VIN
o Mileage
o Open R.O.
o Result Code

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26B10

Administrative Information
Page 2 of 3

REPAIR PHOTO SUBMISSION (continued)
•

This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images/Files Upload menu selection:
 You should select SSSC in the sub-menu and ensure your P&A code is correct.
Upload the photo(s) by selecting the appropriate FSA with the option to use a
prior contact ID. These photo(s) will be associated with your SSSC contact
during submission.
 If you have not submitted a SSSC contact yet, then you can still upload the
photo(s) via PTS Mobile, and the photo(s) will be available when opening your
SSSC contact for this VIN and recall.

•

Upon approval, the SSSC will provide an approval code that must be used for claiming.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage.
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market became effective for repair orders opened on or after August 31, 2024. The
FSA repair will be rejected and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26B10
 Customer Concern Code (CCC): H20
 Condition Code (CC): 42
 Causal Part Number: 9F836, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26B10
•

•

Administrative Information
Page 3 of 3

CLAIMS PREPARATION AND SUBMISSION (continued)
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 26B10
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Labor
Operation

Labor Time
Hour(s)

26B10A

0.3

Navigator:
• Inspect accelerator pedal and take a photo of the serial number.
• Input information in the Parts Info Center website.
• If the site displays accelerator pedal requires replacement,
provide photos of the VIN, Mileage, Open R.O. and Result Code
to SSSC and an approval code will be provided.
• Replace the accelerator pedal.
This labor operation code closes the FSA.

26B10B

1.3

Expedition:
• Inspect accelerator pedal and take a photo of the serial number.
• Input information in the Parts Info Center website.
• If the site displays accelerator pedal requires replacement,
provide photos of the VIN, Mileage, Open R.O. and Result Code
to SSSC and an approval code will be provided.
• Replace the accelerator pedal.
This labor operation code closes the FSA.

26B10C

0.9

F-150:
• Inspect accelerator pedal and take a photo of the serial number.
• Input information in the Parts Info Center website.
• If the site displays accelerator pedal requires replacement,
provide photos of the VIN, Mileage, Open R.O. and Result Code
to SSSC and an approval code will be provided.
• Replace the accelerator pedal.
This labor operation code closes the FSA.

26B10F

0.7

Description
All Vehicles:
• Inspect the accelerator pedal and take a photo of the serial
number.
• Input information in the Parts Info Center website.
• The site displays accelerator pedal does not require replacement.
This passes inspection.
This labor operation code closes the FSA.
Adjustable Pedal

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 26B10
LABOR ALLOWANCES (continued)
Labor
Operation

Description

Labor Time
Hour(s)

Fixed Pedal
Mustang:
• Inspect accelerator pedal and take a photo of the serial number.
• Input information in the Parts Info Center website.
• If the site displays accelerator pedal requires replacement,
provide photos of the VIN, Mileage, Open R.O. and Result Code
to SSSC and an approval code will be provided.
• Replace the accelerator pedal.
This labor operation code closes the FSA.

26B10D

0.5

F-150, Expedition, and Navigator:
• Inspect accelerator pedal and take a photo of the serial number.
• Input information in the Parts Info Center website.
• If the site displays accelerator pedal requires replacement,
provide photos of the VIN, Mileage, Open R.O. and Result Code
to SSSC and an approval code will be provided.
• Replace the accelerator pedal.
This labor operation code closes the FSA.

26B10E

0.5

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Labor
Operation

Labor Time
Hour(s)

Lincoln Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers AND vehicles outside of Lincoln Pick-Up &
Delivery contract coverage of 4 years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

26B10LL

0.5

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

26B10PP

0.5

Description

PARTS REQUIREMENTS / ORDERING INFORMATION
Restricted Part Ordering:
Inspection required, see Technical Instructions. SSSC site completion and SSSC has provided an
approval code to proceed with the repair. To place an order for a replacement accelerator pedal,
submit a VIN-specific Approval Request contact via the SSSC Web Contact Site.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 26B10
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Service Part
Number
*-9F836-*

Claim
Quantity

Order
Quantity

Description

1

Only if
does not
pass

Accelerator Pedal (part number varies by vehicle – use
Ford ECat to identify the specific part number by VIN)

DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGNATURE
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 26B10

CERTAIN 2025-2026 MODEL YEAR F-150, 2026 MODEL YEAR MUSTANG,
NAVIGATOR, AND 2026-2027 MODEL YEAR EXPEDITION VEHICLES –
ACCELERATOR PEDAL INSPECTION AND REPLACEMENT
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market became effective for repair orders opened on or after

August 31, 2024. The Field Service Action (FSA) repair will be rejected and the claim

will not be paid if the repairing technician is not certified in STST Competency 10
FSA. See Electronic Field Communication (EFC)15936 for more details.

SERVICE PROCEDURE
1. From underneath the driver's side dashboard, locate the sticker on the left-hand side of the accelerator
pedal. Take a photo of the sticker and record the serial number. See Figure 1.
NOTE: F-150 shown, all others similar.

26154C

FIGURE 1

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026

STUD FOR
MISSING NUT
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 2 OF 3