Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 24, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 25N14
Certain 2022 Model Year F-250 - F-600 with 6.7L Diesel Engines
One-Time Replacement for Diesel Particulate Filter Assembly Failures, If Required
After Dealer Evaluation

PROGRAM TERMS
After completion of Emissions Recall 25E09 and a claim has been submitted and paid, this customer
satisfaction program provides a one-time repair (if needed) to the Diesel Particulate Filter (DPF) if a
vehicle has already exceeded either the time or mileage warranty limits. This one-time repair will
expire one year after the 25E09 repair completion date, or on December 31, 2029, whichever occurs
first.
Coverage is automatically transferred to subsequent owners.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 1,649):
Vehicle

Model Year

Assembly Plant

Build Date Range

F-250 - F-600

2022

Kentucky Truck

May 13, 2022, through August 5, 2022

F-250 - F-600
2022
Ohio
Affected vehicles are identified in OASIS.

June 13, 2022, through August 9, 2022

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
Before the completion of Emissions Recall 25E09, if the catalyst and DPF assembly is cracked or
damaged, the DTC would not set or illuminate the Malfunction Indicator Light (MIL), and the ability to
detect and report Diagnostic Trouble Code (DTC) P2002 was disabled. After completion of 25E09, the
installed software can detect a cracked or damaged DPF. 25N14 will provide the customer with a onetime repair to the DPF if it needs to be replaced.
SERVICE ACTION
Conditional requirements:
•

Emissions Recall 25E09 has been completed and claimed

•

Malfunction Indicator Lamp (MIL) is displayed
o

•

Several customer drive cycles may be needed before the diagnostic system alerts to
the fault in the DPF

Only Diagnostic Trouble Code (DTC) P2002 is set

If the above conditions are met, dealers are to replace the catalyst and DPF assembly.
This service must be performed at no charge (parts and labor) to the vehicle owner if a vehicle has
already exceeded either the time or mileage warranty limits.
This one-time repair will expire one year after the 25E09 repair completion date, or on December 31,
2029, whichever occurs first.

 Copyright 2026 Ford Motor Company

For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See the Mobile Service Repair
Assessment Level section below, if
applicable.

Over-the-Air (OTA)
Update

No

See the Over-The-Air (OTA) Updates
section of the FSA Policy Document, if
applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See the Alternate Transportation section
in the FSA Policy Document.

Pickup & Delivery (PDL)

No

See the Pickup & Delivery section in the
FSA Policy document.

Towing

No

See the Towing section below, if
applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See the Administrative Allowance section
in the FSA Policy Document, and if
applicable, the Labor Allowances table
below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for 25E09, which includes reference to 25N14, are expected to be mailed the week of
June 29, 2026. Dealers should repair any affected vehicles that experience DTC P2002 after the
completion of 25E09, whether or not the customer has received a letter.
ATTACHMENTS
• Technical Instructions

 Copyright 2026 Ford Motor Company

REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
•

FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 25N14

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated after the completion and claim of 25E09 is submitted.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD & IN-STOCK VEHICLES
• For more information regarding dealership obligations to identify and repair sold and in-stock
vehicles, consult Ford’s Policy Document For Field Service Actions, which can be found in the
FSA Landing page on PTS.
BRANDED / SALVAGED TITLE VEHICLES
Branded/salvaged title vehicles and vehicles with canceled warranty coverage are eligible for this
program unless emission coverage is explicitly canceled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTIES CANCELLED, INCLUDING EMISSIONS
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford and Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside the new vehicle bumper-to-bumper warranty coverage
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 25N14

Administrative Information
Page 2 of 2

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below,
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford and Lincoln Loyalty Plans (ESP) eligible
vehicles – Claim repairs to FSA 25N14 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25N14
 Customer Concern Code (CCC): E29 – “Check Engine” Light Troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 5H270, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 25N14
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description

Labor
Operation

Labor Time
Hour(s)

25N14C

1.9

Replace the catalyst and DPF assembly if Diagnostic Trouble Code
(DTC) P2002 is present.
This labor operation code closes the FSA.
PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

NC3Z-5H270-A

1

As Needed

1

Pickup - Catalyst and DPF Assembly

LC3Z-5H270-G

1

As Needed

1

Chassis Cab - Catalyst and DPF Assembly

LC3Z-5H270-H

1

As Needed

1

F-600 Chassis Cab - Catalyst and DPF
Assembly

W520113-S441

6

2

4

Exhaust Nut

W718005-S900

2

1

2

Exhaust Bolt

BC3Z-5E241-B

2

2

1

Exhaust Pipe Gasket

FC4Z-5J287-A
1
1
1
Reductant Injector Gasket
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGNATURE
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 25N14

CERTAIN 2022 MODEL YEAR F-250 - F-600 VEHICLES EQUIPPED WITH A 6.7L
ENGINE — ONE-TIME REPLACEMENT FOR DIESEL PARTICULATE FILTER
ASSEMBLY FAILURES, IF REQUIRED AFTER DEALER EVALUATION
SERVICE PROCEDURE
1. Are ALL of the following 3 conditions met?
a. Emissions Recall 25E09 has been completed and claimed for this Vehicle Identification
Number (VIN)?
b. Is the Malfunction Indicator Lamp (MIL) displayed?
c. Is Diagnostic Trouble Code (DTC) P2002 present?
- No to ANY of the 3 Conditions - This program does not yet apply.
- Yes to ALL 3 of the conditions - Proceed to Step 2.

NOTE: Several customer drive cycles may be needed after 25E09 before the diagnostic system alerts
the fault in the Diesel Particulate Filter (DPF) and sets a code.
2. Install a new DPF. Follow the Workshop Manual (WSM) procedures in Section 309-00C.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be

returned to Ford, all parts replaced under this FSA must be scrapped in

accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026