Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 23, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 25N10 – Supplement #1
Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket
Frame Rail Crack

REF:

Customer Satisfaction Program 25N10
Dated February 11, 2026

New! REASON FOR THIS SUPPLEMENT
•

Affected Vehicles: Additional population has been added to the program.

•

Parts Requirements/Ordering Information: Additional frame part numbers, which include
2023MY-2025MY, have been added to the parts list.

•

Technical Instructions: Updated tech instructions to include repair procedures for 2023MY 2025MY vehicles.

PROGRAM TERMS
This program provides a no-cost repair (if needed) to the frame assembly for 5 years of service or
150,000 miles from the vehicle's warranty start date, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
remain available through March 31, 2027.
Coverage is automatically transferred to subsequent owners.
New! AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 39,050):
Vehicle

Model Year

Assembly Plant

Build Date Range

F-450 – F-600

2017 - 2025

Kentucky Truck

July 22, 2016 through April 6, 2025

F-450 – F-600
2017 - 2025
Ohio
Affected vehicles are identified in OASIS.

August 2, 2016 through April 25, 2025

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
In some of the affected vehicles, the Aerial Bucket Second Unit Body (SUB) upfits could cause stress
points on the frame rail. Over time, this stress could cause a crack in the frame rail.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the frame assembly at no charge to
the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for
New Vehicles.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See the Mobile Service Repair
Assessment Level section below, if
applicable.

Over-the-Air (OTA)
Update

No

See the Over-The-Air (OTA) Updates
section of the FSA Policy Document, if
applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See the Alternate Transportation section
in the FSA Policy Document.

Pickup & Delivery (PDL)

No

See the Pickup & Delivery section in the
FSA Policy document.

Towing

Yes

See the Towing section below, if
applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See the Administrative Allowance section
in the FSA Policy Document, and if
applicable, the Labor Allowances table
below.

Owner Refunds

Yes

See Owner Refunds section below, if
applicable.

Photo Submission

Yes

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of June 29, 2026, or sooner. Dealers should repair
any affected vehicles that have a cracked frame, regardless of whether the customer has received a
letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx

 Copyright 2026 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

Customer Service Division

 Copyright 2026 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 25N10 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 23, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD & IN-STOCK VEHICLES
• For more information regarding dealership obligations to identify and repair sold and in-stock
vehicles, consult Ford’s Policy Document For Field Service Actions, which can be found in the
FSA Landing page on PTS.
BRANDED / SALVAGED TITLE VEHICLES
Vehicles with canceled warranties are not eligible for this service action.
OWNER REFUNDS
• This refund offer expires December 31, 2026
• Refunds will only be provided for the cost associated with frame assembly repair or
replacement.
• performed before the date of the Owner Notification Letter.
• Refer to the Warranty and Policy Manual regarding Customer/Dealer Refunds.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
TOWING
If towing is required, dealers are authorized to claim up to a maximum value of $1,200 to provide
towing services for this program.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review. Photos of the vehicle, VIN, mileage, and frame crack are requested.
This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images / Files Upload menu selection
 You should select SSSC in the sub-menu and ensure your P&A code is correct.
Upload the photo(s) by selecting the appropriate FSA with the option to use a
prior contact ID. These photo(s) will be associated with your SSSC contact
during submission.
 If you have not submitted a SSSC contact yet, then you can still upload the
photo(s) via PTS Mobile, and the photo(s) will be available when opening your
SSSC contact for this VIN and recall.
• Upon approval, the SSSC will provide an approval code that must be used for claiming.

 Copyright 2026 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 25N10 – Supplement #1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside the new vehicle bumper-to-bumper warranty coverage
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market became effective for repair orders opened on or after August 31, 2024. The
Field Service Action (FSA) repair will be rejected, and the claim will not be paid if the repairing
technician is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below,
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 25N10 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25N10
 Customer Concern Code (CCC): N59 – Other squeak/rattle (excludes wind
noise)
 Condition Code (CC): 01 – Broken/Cracked
 Causal Part Number: 5005, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 25N10 – Supplement #1
•

•

•

Refunds: Submit refunds on a separate repair line.
- Program Code: 25N10
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line, and the invoice details for each
repair should be detailed in the comments section of the claim.
Provision for Locally Obtained Supplies: Includes top off fluids, parts cleaner, and
penetrating fluid. Submit on the same line as the repair.
o Program Code: 25N10
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $50.00
Provision for Towing: Dealers are authorized to claim up to a maximum value of $1,200 to
provide towing services for completing this program. Submit on the same line as the repair.
o Program Code: 25N10
o Misc. Expense: TOW
o Misc. Expense: Claim up to $1,200

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 4
Customer Satisfaction Program 25N10 – Supplement #1
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description

Labor
Operation

Labor Time
Hour(s)

Inspect and verify the frame is cracked. Replace frame assembly.
Labor time includes exhaust hanger modification, DEF pressure line,
and wire harness re-routing. This labor operation will close the
FSA.
This labor operation cannot be claimed with MTFSAOSL.
This labor operation can be claimed with MT25N10C or
MTFSAREMOTE.

MT25N10B

Up to 99
Hours

Sublet Repair - Frame replacement. Labor time includes exhaust
hanger modification, DEF pressure line, and wire harness re-routing.
Follow the Warranty and Policy manual for sublet repair guidelines. If
additional time is needed, contact SSSC.
This labor operation will close the FSA. This labor operation
cannot be claimed with MT25N10B.
This labor operation can be claimed with MT25N10C or
MTFSAREMOTE.

MTFSAOSL

Up to 99
Hours

SUPPLEMENTAL LABOR ALLOWANCES: These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description
Removal and Installation of the second unit body. If
additional time is needed, contact SSSC.
This labor operation cannot be claimed with
MTFSAREMOTE.
Sublet Repair - Removal and Installation of the second unit
body: Follow the Warranty and Policy manual for sublet repair
guidelines. If additional time is needed, contact SSSC.
This labor operation cannot be claimed with MT25N10C.
This labor operation can be claimed with MTFSAOSL or
MT25N10B.
Time allowed to submit photos.
1. Attach a photo of the vehicle mileage.
2. Attach a photo of the VIN.
3. Attach a photo of the vehicle.
Attach a photo(s) of the frame crack. Refer to the technical
instructions for additional details.

Labor Operation

Labor Time
Hour(s)

MT25N10C

Up to 80
Hours

MTFSAREMOTE

Up to 80
Hours

25N10ZZ

0.2

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering
Information Page 1 of 3
Customer Satisfaction Program 25N10 – Supplement #1
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Restricted Part Ordering:
To place an order for the frame assembly, submit a VIN-specific Part Order contact via the SSSC
Web Contact Site.
2017-2022MY Vehicles Only
Refer to the technical instructions to identify the frame by engineering part number and crossreference with the list below. Verify through HVBoM the correct frame service part number.
• DO NOT use parts catalog systems to identify the frame part number. The frame part numbers
in this bulletin contain improvements to support aerial bucket trucks.
• SSSC approval is required for the frame assembly.
Original Frame Engineering Part
Number
Prefix Part Number

Suffix
Number

New Service
Part Number

Frame Description

JC3C/KC3C/LC3C/NC3C

S*

ZC3Z-5005-C

18-22MY 169" WB LESS EXTENSION F550 W/ PAYLOAD UPGRADE

HC3C

S*

ZC3Z-5005-D

17MY 169" WB LESS EXTENSION - F550
W/ PAYLOAD UPGRADE

JC3C/KC3C/LC3C/NC3C

SE*

ZC3Z-5005-E

18-22MY 169" WB W/ AFT AXLE FRAME
EXTENSION

HC3C

SE*

ZC3Z-5005-F

17MY 169" WB W/ AFT AXLE FRAME
EXTENSION

HC3C

Y*

ZC3Z-5005-J

17MY 192" WB

JC3C/KC3C/LC3C/NC3C

Y*

ZC3Z-5005-K

18-22MY 192" WB

JC3C/KC3C/LC3C/NC3C

L*

ZC3Z-5005-M

18-22MY 145" WB LESS EXT - F550 W/
PAYLOAD UPGRADE, F600

HC3C

LE*

ZC3Z-5005-A

17MY 145" WB W/ AFT AXLE FRAME
EXTENSION

JC3C/KC3C/LC3C/NC3C

LE*

ZC3Z-5005-B

18-22MY 145" WB W/ AFT AXLE FRAME
EXTENSION

HC3C

X*

ZC3Z-5005-G

17MY 168" WB F450/F550

JC3C/KC3C/LC3C/NC3C

X*