NHTSA ID Number: 11034214
Manufacturer Communication Number: 25N10S1
TSB/Document Date: 2026-07-01
Summary
Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack
3
24167N
FIGURE 28
9. Proceed to the next required Repair Service Procedure.
STUD FOR
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CPR © 2026 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
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TECHNICAL INSTRUCTIONS
PAGE 23 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
F. Exhaust Hanger Modification Procedure
For Right Hand Side Lower Frame Rail Installation
Diesel Vehicles Only:
1. The right hand side exhaust hanger will interfere with right hand side lower reinforcement bracket.
Figure 29 shows the portion of the exhaust hanger that will be removed in order to obtain the clearance
needed.
(1) Front of Vehicle.
(2) The portion of exhaust hanger to be removed in yellow.
1
2
24167O
FIGURE 29
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
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TECHNICAL INSTRUCTIONS
PAGE 24 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
2. Using a suitable cutting tool, cut the exhaust hanger in the location shown in Figure 30. Remove and
discard the cut off portion of exhaust hanger. See Figure 30.
(1) Front of Vehicle.
(2) Cut and remove the portion of exhaust hanger here.
1
2
24167P
FIGURE 30
3. Figure 31 shows the final result once the exhaust hanger portion is removed.
(1) Front of Vehicle.
(2) Final result.
1
2
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24167Q
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
FIGURE 31
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TECHNICAL INSTRUCTIONS
PAGE 25 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 25N10-S1
CERTAIN 2017-2025 F-450 - F-600 CHASSIS CAB UPFITTED WITH AN AERIAL
BUCKET — FRAME RAIL CRACK
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement in the U.S. market became effective for repair orders opened on or after
August 31, 2024. The Field Service Action (FSA) repair will be rejected and the claim
will not be paid if the repairing technician is not certified in STST Competency 10
FSA. See Electronic Field Communication (EFC)15936 for more details.
SERVICE PROCEDURE
2023-2025 MODEL YEAR VEHICLES ONLY
NOTE: Vehicles that require frame replacements for this program are aerial buckets ONLY.
1. Identify and inspect the areas where the frame rail may exhibit signs of stress or a crack. See Figures 1
through 6. Using compressed air, clear any debris that may be on the frame rails.
- Was a frame crack found?
YES - Proceed to Step 2.
NO - This program does not apply
2. Contact Special Service Support Center (SSSC) for approval prior to repair. Send photos of the frame
crack, vehicle mileage, VIN and overall view of the vehicle when contacting the SSSC.
• Required frame crack pictures, it’s helpful to have the crack cleaned and paint mark the start/
stop locations of the crack (Exception being if the frame is cracked in half).
1. One close-up photo of the crack with a measurement scale in photo. The photo should
cover an area of the frame that is about 1 foot by 1 foot.
2. Zoomed out photo of the crack to show where crack is located.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 1 - UPPER FRAME RAIL BEHIND CAB - See Figures 1 and 2.
(1) Front of Vehicle.
1
24167U
FIGURE 1
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1
1
FIGURE 2
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
24167A
PLACE
COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 2 - FRONT FRAME RAIL TO MID RAIL WELD - See Figures 3 and 4.
(1) Front of Vehicle.
1
24167V
FIGURE 3
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24167W
FIGURE 4
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 3 - LOWER FRAME RAIL BEHIND CAB - See Figures 5 and 6.
(1) Front of Vehicle.
1
24167X
FIGURE 5
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FIGURE 6
24167Z
STUD
FOR
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 25N10-S1
ORIGINAL FRAME IDENTIFICATION
NOTE: Refer to the Dealer Bulletin for the correct part numbers for the frame.
NOTE: The correct frame service part number can be verified in the parts catalog.
REPAIR SERVICE PROCEDURES
NOTE: Refer to the up-fit manufacturer for the service procedures of the second unit body if it is not a
sublet repair.
NOTE: Refer to the Workshop Manual (WSM) and transfer components from the original frame to the
new frame.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25N10
June 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
If your vehicle is upfitted with an Aerial Bucket Second Unit Body (SUB), the
SUB may cause stress on the frame rail during use, which may lead to
cracks in the frame rail. We are pleased to let you know that Ford Motor
Company is providing a one-time repair on the frame if your dealer
determines a replacement is required, and if your vehicle is within certain
time and mileage limitations. This program does not apply if you have a
different second unit body attached to your truck.
What is the effect?
Under certain conditions, the frame rail may crack on Aerial Bucket SUBequipped vehicles.
What will Ford and
your dealer do?
Parts are available if your vehicle requires repair. Please confirm parts
availability with your dealer when scheduling an appointment. Under the
terms of the program, a one-time replacement of covered components, if
required, is available for a total of 5 years or 150,000 miles from the
warranty start date, whichever occurs first, free of charge (parts and labor).
However, if your vehicle has already exceeded either time or mileage limits
listed above, this one-time repair offer will remain available through March
31, 2027. Coverage is automatically transferred to subsequent owners. This
is a one-time repair program.
What should you do?
You do not need to return to your dealer for this repair unless you have a
cracked frame. Please keep this letter as a reminder of the one-time repair
offer for your frame. If the frame requires replacement, and your vehicle is
within the indicated time/mileage limitations, contact your dealer to schedule
a service appointment for Customer Satisfaction Program 25N10. Your
dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Copyright 2026 Ford Motor Company
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before December 31, 2026. To avoid
delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332, and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
To view the letter in
Spanish
visit: fordtranslatehub.com
Para ver la carta en
español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
código QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25N10
Junio 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Si su vehículo está equipado con una segunda unidad de carrocería (SUB)
con asiento individual aéreo, la SUB podría causar tensión en el riel del
bastidor durante el uso, lo que puede generar grietas en el riel del bastidor.
Nos es muy grato informarle que Ford Motor Company ofrece una
reparación única del bastidor si su concesionario determina que se requiere
un reemplazo y si su vehículo se encuentra dentro de ciertos límites de
tiempo y millaje. Este programa no aplica si tiene una segunda unidad de
carrocería diferente instalada en su camión.
¿Cuál es el efecto?
En determinadas condiciones, el larguero del bastidor se podría agrietar en
vehículos equipados con SUB con asiento aéreo.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas se encuentran disponibles si su vehículo requiere
reparación. Confirme la disponibilidad de piezas con el concesionario al
programar una cita. Según los términos del programa, se encuentra
disponible un reemplazo único de los componentes cubiertos, si es
necesario, por un total de 5 años o 150,000 millas a partir de la fecha de
inicio de la garantía, lo que ocurra primero, sin costo alguno (piezas y mano
de obra). Sin embargo, si su vehículo ya excedió los límites de tiempo o
millaje anteriormente mencionados, esta oferta de reparación única
permanecerá disponible hasta el 31 de marzo de 2027. La cobertura se
transfiere automáticamente a los siguientes propietarios. Este es un
programa de reparación única.
¿Qué debe hacer?
No debe regresar al concesionario para realizar esta reparación a menos
que tenga un bastidor agrietado. Conserve esta carta como recordatorio de
esta oferta de reparación única para su bastidor. Si es necesario
reemplazar el bastidor y su vehículo se encuentra dentro de los límites de
tiempo o millaje indicados, comuníquese con su concesionario para
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
(continuación)
programar una cita de servicio para realizar el Programa de satisfacción del
cliente 25N10. Su distribuidor reemplazará las piezas sin costo alguno.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
¿Pagó anteriormente
por esta reparación?
Si pagó por este servicio antes de la fecha de esta carta, es posible que
cumpla con los requisitos para solicitar un reembolso. Solo se otorgarán
reembolsos por servicios relacionados con la reparación que se describe.
Para comprobar si cumple con los requisitos y agilizar el reembolso,
entregue el recibo de pago original a su concesionario antes del 31 de
diciembre de 2026. Para evitar demoras, no envíe recibos a Ford Motor
Company.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario o arrendatario
actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de
asistencia para campañas Ford (RAC) al 1-866-436-7332, y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Para ver la carta en
español
visite: fordtranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al
código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
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TSB/Document ID: 25N10S1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-06-23
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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