NHTSA ID Number: 11034214
Manufacturer Communication Number: 25N10S1
TSB/Document Date: 2026-07-01
Summary
Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack
ZC3Z-5005-H
18-22MY 168" WB F450/F550
HC3C
L*
ZC3Z-5005-L
17MY 145" WB F450,F550
JC3C/KC3C/LC3C/NC3C
LL*
ZC3Z-5005-N
18-22MY 145" WB LESS EXT - F450, F550
W/ BASE PAYLOAD OR PAYLOAD
DOWNGRADE
Parts Requirements/Ordering Information continued on the next page.
* Indicates an additional character following, but is not used for reference purposes.
Copyright 2026 Ford
Motor Company
Allowances and Parts Ordering
Information Page 2 of 3
Customer Satisfaction Program 25N10 – Supplement #1
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
2017-2022MY Vehicles Only (continued)
Original Frame Engineering Part
Number
Prefix Part Number
Suffix
New Service
Number Part Number
JC3C/KC3C/LC3C/NC3C
M*
ZC3Z-5005-P
Frame Description
18-22MY 169" WB LESS EXT - F450, F550
W/ BASE PAYLOAD OR PAYLOAD
DOWNGRADE
HC3C
M*
ZC3Z-5005-Q 17MY 169" WB LESS EXT - F450, F550 W/
BASE PAYLOAD OR PAYLOAD
DOWNGRADE
HC3C
P*
ZC3Z-5005-R 17MY 179" WB F450, F550
JC3C/KC3C/LC3C/NC3C
P*
ZC3Z-5005-S 18-22MY 179" WB F450, F550
HC3C
R*
ZC3Z-5005-T 17MY 205" WB
JC3C/KC3C/LC3C/NC3C
R*
ZC3Z-5005-U 18-22MY 205" WB
HC3C
T*
ZC3Z-5005-V 17MY 193" WB
JC3C/KC3C/LC3C/NC3C
T*
ZC3Z-5005-W 18-22MY 193" WB
HC3C
U*
ZC3Z-5005-X 17MY 203" WB
JC3C/KC3C/LC3C/NC3C
U*
ZC3Z-5005-Y 18-22MY 203" WB
* Indicates an additional character following, but is not used for reference purposes.
2023-2025MY Vehicles Only
Refer to the parts catalog to identify the frame by engineering part number and cross-reference with
the list below.
Service Part
Engineering
Description
Number
Part Number
PC3Z-5005-DG
PC3C-5005-RY
23-25MY 205"WB
PC3Z-5005-EH
PC3C-5005-SY
23-25MY 169"WB F450/F550/F600
PC3Z-5005-EE
PC3C-5005-LY
23-25MY 145" WB F550 W/ PAYLOAD UPGRADE
PC3Z-5005-EC
PC3C-5005-LEY 23-25MY 145" W/ AFT AXLE FRAME EXTENSION
PC3Z-5005-ED
PC3C-5005-LLY 23-25MY 145"WB F450, 145"WB F550 W/ BASE PAYLOAD
PC3Z-5005-EG
PC3C-5005-SEY 23-25MY 169" WB W/ AFT AXLE FRAME EXTENSION
PC3Z-5005-EJ
PC3C-5005-TY
23-25MY 193" WB
PC3Z-5005-EK
PC3C-5005-UY
23-25MY 203" WB
PC3Z-5005-EL
PC3C-5005-XY
23-25MY 168" WB F450/F550
PC3Z-5005-EM
PC3C-5005-YY
23-25MY 192"WB
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Copyright 2026 Ford Motor Company
Allowances and Parts Ordering
Information Page 3 of 3
Customer Satisfaction Program 25N10 – Supplement #1
Order the parts below through normal order processing channels:
NOTE: Order the hardware below for ALL repairs
Package Number
Service Part
Claim
Order
in
Description
Number
Quantity
Quantity Package
T-Push Pin - RH Outboard Urea Tank Wire
3C3Z-14A163-A
1
1
1
Harness
Zip Tie - RH Outboard Urea Tank Wire
HU5Z-14A163-B
2
2
1
Harness
LC3Z-14A099-K
AU5Z-14A163-A
HU5Z-14A163-C
1
1
11
1
1
11
1
1
1
Wire Shield – Rear Gas Tank
Tie Strap - Rear Gas Tank Wiring Harness
Tie Strap - Mid Ship Gas & Diesel Wiring
Harness
5L5Z-14A163-AA
2
2
1
Push On Retainer Strap - Bracket Front
Clip - Fuel Filter Tube Support for LH Urea
MC3Z-9N589-A
1
1
1
Line-Mid Ship Tank
Coroplast® brand Tape (one roll will service
several vehicles, pkg of 6 rolls). Available in
As required misc. other
NAI837X
the Rotunda Tech Tool Program (RTTP).
Refer to the Workshop Manual and parts catalog for the complete list of one-time use parts
and fasteners.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGNATURE
Please refer to the FSA Policy Document for any and all questions on parts.
Copyright 2026 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
CERTAIN 2017-2025 F-450 - F-600 CHASSIS CAB UPFITTED WITH AN AERIAL
BUCKET — FRAME RAIL CRACK
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement in the U.S. market became effective for repair orders opened on or after
August 31, 2024. The Field Service Action (FSA) repair will be rejected and the claim
will not be paid if the repairing technician is not certified in STST Competency 10
FSA. See Electronic Field Communication (EFC)15936 for more details.
SERVICE PROCEDURE
2017-2022 MODEL YEAR VEHICLES ONLY
NOTE: Vehicles that require frame replacements for this program are aerial buckets ONLY.
1. Identify and inspect the areas where the frame rail may exhibit signs of stress or a crack. See figures 1
through 6. Using compressed air, clear any debris that may be on the frame rails.
- Was a frame crack found?
YES - Proceed to Step 2.
NO - This program does not apply
2. Contact Special Service Support Center (SSSC) for approval prior to repair. Send photos of the frame
crack, vehicle mileage, VIN and overall view of the vehicle when contacting the SSSC.
• Required frame crack pictures, it’s helpful to have the crack cleaned and paint mark the start/
stop locations of the crack (Exception being if frame is cracked in half).
1. One close up photo of the crack with a measurement scale in photo. The photo should
cover an area of the frame that is about 1 foot by 1 foot.
2. Zoomed out photo of the crack to show where crack is located.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 2 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 1 - UPPER FRAME RAIL BEHIND CAB - See Figures 1 and 2.
(1) Front of Vehicle.
1
24167U
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
1
1
FIGURE 2
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
24167A
PLACE
COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 2 - FRONT FRAME RAIL TO MID RAIL WELD - See Figures 3 and 4.
(1) Front of Vehicle.
1
24167V
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
24167W
FIGURE 4
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
LOCATION 3 - LOWER FRAME RAIL BEHIND CAB- See Figures 5 and 6.
(1) Front of Vehicle.
1
24167X
FIGURE 5
STUD FOR
MISSING NUT
FIGURE 6
24167Z
STUD
FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
ORIGINAL FRAME IDENTIFICATION
NOTE: Refer to the Dealer Bulletin for the correct part numbers for the frame.
NOTE: The frame identification can be determined either by the part number label on the frame or by the
Historical Vehicle Bill Of Material (HVBoM) in Online Automotive Service Information System
(OASIS).
Frame Part Number Label Method:
1. Locate the frame part number label. The frame part number label is located on the right-side outboard
surface of the frame rail behind the transmission crossmember. See Figures 7 and 8.
24167R
FIGURE 7
24167S
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
STUDCOPY
FOR HERE
PLACE
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 6 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
2. Locate the part number prefix and suffix on the part number label. Cross-reference the prefix and suffix
in the Parts Requirement/Ordering Information section in the dealer bulletin to determine the required
frame assembly service part number. See Figure 9.
(1) Prefix.
(2) Suffix.
24167T
FIGURE 9
NOTE: Vehicle wheelbase can be found:
• On the vehicle window sticker, which can be viewed from the OASIS pull down menu on
PTS, or the window sticker link in HVBOM.
• On the Vehicle Certification Label.
• By clicking the Additional Information link on OASIS, and scrolling through the Build Information.
Historical Vehicle Bill Of Material (HVBoM) Method:
1. Click on HVBoM link in the PTS. See Figure 10.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
24167AA
FIGURE 10
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 7 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
2. Type frame base part number 5005 in Limit to Base box. See Figure 11.
24167AB
FIGURE 11
3. Use the engineering part number prefix and suffix and compare to the list under the Parts
Requirement/Ordering Information in the dealer bulletin to determine the updated frame service
part number. See Figure 12.
(1) Prefix.
(2) Suffix.
STUD FOR
MISSING NUT
1
STUD FOR
MISSING NUT
FIGURE 12
STUD FOR
MISSING NUT
24167AC
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 8 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
REPAIR SERVICE PROCEDURES
NOTE: Refer to the up-fit manufacturer for the service procedures of the second unit body if it is not a
sublet repair
NOTE: Refer to the Workshop Manual (WSM) and transfer components from the original frame to the
new frame.
A. 2017-2019 Vehicles - Replacement Frame ABS Bracket Removal.......................... Page 9
B. DEF Pressure Line Re-route Procedures (choose the cab type and reductant tank configuration)
i. All Cabs Equipped with a LH Inboard Reductant Tank.................................. Page 10
ii. Regular Cab Vehicles with RH Outboard Reductant Tank.............................Page 12
iii. Super Cab and Crew Cab Vehicles with RH Outboard Reductant Tank........Page 15
C. Wire Harness Crush Shield Installation.................................................................... Page 17
D. Wire Harness to Flag Stud Interference Correction.................................................. Page 18
E. Wire Harness Shield Contacting Fuel Tank Strap Correction................................... Page 19
F. Exhaust Hanger Modification.................................................................................... Page 23
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 9 OF 25
CUSTOMER SATISFACTION PROGRAM 25N10-S1
A. 2017-2019 vehicles - Replacement Frame ABS Bracket Removal
WARNING: Use proper eye, face, and ear protection. Failure to follow this instruction may
result in serious personal injury or death.
1. Using an angle grinder, grind the 3 welds between the ABS bracket and the LH shock tower as shown
in Figures 13 and 14.
a. Remove and discard the ABS bracket.
b. Finish the metal and grind the welds flat.
c. Restore corrosion protection to areas that have been ground.
i. Ensure that the surface is clean and dry, and above 35 degrees F.
ii. Dress welds as required.
iii. Thoroughly clean and degrease metal surfaces using Motorcraft® Metal Surface Prep
ZC-31-A.
iiii. Apply a coating of Daubert NOXRUST X-121B to the repair area per the
manufacturer’s direction.
(1) Remove weld.
(2) Bracket.
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TSB/Document ID: 25N10S1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-06-23
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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