NHTSA ID Number: 11031781
Manufacturer Communication Number: 25N15 S1
TSB/Document Date: 2026-04-30
Summary
Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement
Ford
Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25N15
April 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this
notice?
Please refer to the Safety Recall 25S89 notification mailed to you.
If your vehicle does not require rear view camera replacement as a result of
the 25S89 inspection, the safety recall will be closed. If your dealer later
determines that the rear view camera requires replacement, Ford Motor
Company will provide a one-time rear view camera replacement, provided
that it occurs within the first fifteen years from the vehicle’s warranty start
date. This later repair will occur under this Customer Satisfaction Program,
25N15.
What will Ford and
your dealer do?
If your vehicle requires a repair under 25N15, parts are available.
Under the terms of the 25N15 program, a one-time replacement of the rear
view camera, if required based on dealer inspection, is available for a total of
15 years and unlimited miles from the warranty start date, free of charge. If
your vehicle has already exceeded the time limits listed above, this one-time
repair offer will be available through December 2026.
Coverage is automatically transferred to subsequent owners.
NOTE: If your vehicle’s rear view camera has been replaced under Safety
Recall 25S89, this 25N15 program does not apply.
How long will it
take?
If the component mentioned above requires replacement, the time needed for
this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
In addition, your vehicle will require an inspection to determine if parts need to
be ordered.
Copyright 2026 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless the rear view
camera in your vehicle displays a blank or distorted image on the center
display screen when the vehicle is in reverse. You may also receive a
message that the rear view camera is unavailable on the center display
screen. Please keep this letter as a reminder of the one-time repair offer for
your rear view camera. If the rear view camera requires replacement, and
your vehicle is within the indicated time limitations, contact your dealer to
schedule a service appointment for Customer Satisfaction Program 25N15.
Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers under certain
conditions, contact your dealer for details.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll-free at 1-800444-3311. Representatives are available 24 hours a day.
To view the letter in
Spanish
visit: fordtranslatehub.com
Copyright 2026 Ford Motor Company
Para ver la carta en
español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25N15
Abril 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe
este aviso?
Consulte la notificación de Campaña de seguridad 25S89 que le enviamos
por correo. Si su vehículo no requiere el reemplazo de la cámara de visión
trasera como resultado de la inspección 25S89, se cerrará la campaña de
seguridad. Si su concesionario determina posteriormente que es necesario
reemplazar la cámara de visión trasera, Ford Motor Company proporcionará
un reemplazo único de la cámara de visión trasera, siempre que esto
ocurra dentro de los primeros quince años a partir de la fecha de inicio de la
garantía del vehículo. Esta reparación posterior se realizará bajo este
Programa de Satisfacción del Cliente, 25N15.
¿Qué medidas
adoptarán Ford y su
concesionario?
Si su vehículo requiere una reparación asociada a 25N15, las piezas ya
están disponibles.
Según los términos del programa 25N15, está disponible un reemplazo único
de la cámara trasera, si fuera necesario, tras la inspección del concesionario,
durante un total de 15 años y millaje ilimitado a partir de la fecha de inicio de
la garantía, sin costo alguno. Si su vehículo ha excedido los límites de tiempo
antes mencionados, esta oferta de reparación única estará disponible hasta
diciembre de 2026.
La cobertura se transfiere automáticamente a los siguientes propietarios.
NOTA: Si la cámara de visión trasera de su vehículo ha sido reemplazada
según el retiro de seguridad 25S89, este programa 25N15 no se aplica.
¿Cuánto tiempo
tomará?
Si se debe reemplazar el componente mencionado anteriormente, el tiempo
necesario para esta reparación es de menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
concesionario tarde un poco más. Además, se realizará una inspección del
vehículo para determinar si se deben solicitar piezas.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
No es necesario que regrese a su concesionario para esta reparación a
menos que la cámara de visión trasera de su vehículo muestre una imagen
en blanco o distorsionada en la pantalla central cuando el vehículo esté en
reversa. También es posible que reciba un mensaje que indique que la
cámara de visión trasera no está disponible en la pantalla central. Conserve
esta carta como recordatorio de la oferta de reparación única para su
cámara de visión trasera. Si fuera necesario reemplazar la cámara trasera y
su vehículo se encuentra dentro de los límites de tiempo indicados,
comuníquese con su concesionario con el fin de programar una cita de
servicio para llevar a cabo el Programa de satisfacción del cliente 25N15.
Su distribuidor reemplazará las piezas sin costo alguno.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El servicio móvil de Ford se ofrece a través de los concesionarios
participantes bajo ciertas condiciones; comuníquese con su concesionario
para obtener detalles.
Servicio de retiro y
entrega
El servicio gratuito de retiro y entrega de vehículos también podría estar
disponible previa solicitud a través de los concesionarios que participan. Su
concesionario retirará el vehículo y lo regresará con la reparación
realizada.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario o arrendatario
actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario
de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Copyright 2026 Ford Motor Company
¿Podemos hacer algo
más por usted?
(continuación)
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de asistencia a clientes de casas
rodantes sin costo alguno al 1-800-444-3311. Los representantes se
encuentran disponibles las 24 horas del día.
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 20, 2026
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 25N15 - Supplement #1
Certain 2015-2019 Model Year Multiple Vehicle Lines
Rear View Camera Inspection For One-Time Replacement
REF:
Customer Satisfaction Program 25N15
Dated: December 22, 2025
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 25S89
Dated: December 22, 2025
New! REASON FOR THIS SUPPLEMENT
• Affected Vehicles: All vehicles now have labor, parts, and repair procedures available
• Owner Notification Mailing Schedule: Updated mailing schedule for Phase 2 Letters
• Mobile Repair: Conditional availability
• Labor Allowances: Labor codes including mobile repairs are now available for all vehicles
• Parts Requirements: Parts are now available for all vehicles
• Technical Instructions: Repair procedures are available for all vehicles with clarifications
• Owner Notification Letters: Remedy available letters available for Phase 2 vehicles
PROGRAM TERMS
This program provides a no-cost one-time repair (if needed) to the rear view camera for 15 years of
service from the warranty start date of the vehicle.
This is a one-time repair program.
Coverage is automatically transferred to subsequent owners.
New! AFFECTED VEHICLES (U.S. Population of Affected Vehicles 1,454,380)
NOTE: All vehicles have labor, parts, and repair procedures available.
Vehicle
Model Year
Assembly Plant
Build Date Range
Econoline
2017-2019
Ohio Assembly
January 21, 2016 through December 21, 2018
Edge
2015-2018
Oakville
June 25, 2014 through September 04, 2018
Expedition
2015-2017
Kentucky Truck
March 01, 2015 through June 30, 2017
MKC
2015-2019
Louisville
February 04, 2015 through December 23, 2018
2015-2019
Flat Rock
February 20, 2015 through December 20, 2018
Navigator
2015-2017
Kentucky Truck
March 09, 2015 through June 30, 2017
Ranger
2019
Michigan Assembly
June 04, 2018 through December 21, 2018
Continued on the next page.
Copyright 2026 Ford Motor Company
New! AFFECTED VEHICLES (continued)
NOTE: All vehicles have labor, parts, and repair procedures available.
Vehicle
Model Year
Assembly Plant
Build Date Range
Super Duty
2015-2016
Kentucky Truck
March 01, 2015 through July 3, 2016
Super Duty
2017-2019
Kentucky Truck
October 8, 2015 through December 23, 2018
Super Duty
2017-2019
Ohio Assembly
April 26, 2016 through December 21, 2018
Transit
2016-2019
Kansas City
July 30, 2015 through December 21, 2018
Transit
Connect
2015-2018
Valencia
August 01, 2014 through July 31, 2018
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
On some of the affected vehicles, customers may experience a blank or distorted image on the center
display screen when the vehicle is in reverse.
New! SERVICE ACTION
NOTE: Labor, parts, and repair procedures are available for all vehicles.
REQUIREMENT: Safety Recall 25S89 must be completed prior to proceeding with this program. If
the rear view camera is replaced under 25S89, this program does NOT apply.
If an affected vehicle exhibits a blank or distorted image on the center display screen when the vehicle
is in reverse, dealers are to:
• Inspect for Diagnostic Trouble Codes (DTCs) and proper camera function.
• As needed per inspection, replace rear view camera per the Technical Instructions.
This service must be performed at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
New! FSA PROGRAM OPTIONS
Program Option
Eligibility
Comments
Mobile Repair
Conditional
See Mobile Service Repair Assessment Level
section below, if applicable.
Over-the-Air (OTA)
Update
No
See Over-The-Air (OTA) Updates section of the
FSA Policy Document, if applicable.
Rentals
No
See the Rental Vehicles section below, if
applicable.
Alternative
Transportation Available
No
See Alternate Transportation section in the FSA
Policy Document.
Pickup & Delivery (PDL)
Yes
See Pickup & Delivery section in the FSA Policy
document.
No
See Towing section below, if applicable.
Essential Special Service
Tools (ESST)
No
See Technical Instructions and/or Workshop
Manual (WSM) as needed.
Copyright 2026 Ford Motor Company
FSA PROGRAM OPTIONS (continued)
Program Option
Eligibility
Comments
Administrative Allowance
No
See Administrative Allowance section in FSA
Policy Document, and if applicable, Labor
Allowances table below.
Owner Refunds
No
See Owner Refunds section below, if applicable.
Photo Submission
No
See Repair Photo Submission section below, if
applicable.
Note: For further information on certain Program Options above, see the corresponding section within the FSA
Policy Document.
New! OWNER NOTIFICATION MAILING SCHEDULE
NOTE: All of the affected vehicles have a service remedy available.
• Phase 1 - Owners of Econoline, Mustang, Navigator, Ranger, 2017-2019 Super Duty, and
Transit vehicles were mailed the week of January 5, 2026 or before.
• Phase 2 - Owners of Edge, Expedition, MKC, 2015-2016 Super Duty, and Transit Connect
vehicles will be mailed starting the week of April 20, 2026.
New! ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
• Mobile Repair/Vehicle Pickup & Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2026 Ford Motor Company
Administrative Information
Page 1 of 2
Customer Satisfaction Program 25N15 - Supplement #1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•
Conditional: Vehicle must have a consistent rear view camera symptom identified by the
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TSB/Document ID: 25N15 S1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-20
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System: rearview camera
MFR Component Subsystem:
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