NHTSA ID Number: 11031781
Manufacturer Communication Number: 25N15 S1
TSB/Document Date: 2026-04-30
Summary
Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement
6. Check the voltage to the rear parking aid camera / video camera connector. See Figure 2.
• Turn on engine/run power (key on).
• Measure
Pin 1
Positive Lead
Measurement / Action
DC Voltage
Negative Lead
Chassis Ground
- Is the voltage greater than 11-volts?
YES - Proceed to Step 7.
NO - This FSA does not apply. Follow normal WSM diagnostics to diagnose the concern.
24944H
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
7. Check the ground to the rear parking aid camera / video camera connector. See Figure 3.
• Measure
Pin 1
Positive Lead
Measurement / Action
DC Voltage
Pin 5
Negative Lead
- Is the voltage greater than 11-volts?
YES - Proceed to Step 8.
NO - This FSA does not apply. Follow normal WSM diagnostics to diagnose the concern.
24944I
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
8. Based on the inspection results, rear view camera replacement is required.
NOTE: Verify, with your parts department, that the part number being installed is the latest part number
in the dealer bulletin for this program.
• Before proceeding, document new rear view camera information.
• Write down and include the new camera manufacture date and serial number onto the repair
order.
• Claiming: include the new camera manufacture date and serial number in the warranty claim
submission in the technician comments section.
• See Figure 4.
a. New Camera.
b. Serial Number.
c. Manufacture Date.
c
b
a
24944A
FIGURE 4
9. Replace the rear parking aid camera / video camera.
- For chassis cab
/ cutaway vehicles with prep kit type cameras, proceed to Page 6.
- For all other vehicles, follow the Workshop Manual (WSM) procedures in Section 413-13.
10. Proceed to Re-Check Camera Operation procedure on Page 9.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
STUD FOR
MISSING NUT
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 6 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
Chassis Cab / Cutaway Vehicles with Prep Kit Type Cameras - Camera Replacement
NOTE: The location of the rear parking aid camera / video camera may vary depending on the upfit.
1. Locate the rear parking aid camera / video camera. See Figure 5.
24944B
FIGURE 5
2. Disconnect the electrical connector and position the wire harness aside. See Figure 6.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
24944C
FIGURE 6
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
TECHNICAL INSTRUCTIONS
PAGE 7 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
3. Remove the mounting screws. See Figure 7.
• Torque: 0.7 Nm (6.19 lb.in)
NOTE: Right hand (RH) side shown, Left hand (LH) similar.
24944D
FIGURE 7
4. Remove the case screws. See Figure 8.
• Torque: 0.8 Nm (7.08 lb.in)
STUD FOR
MISSING NUT
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
24944E
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 8 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
5. Remove the rear parking aid camera / video camera. See Figure 9.
24944F
FIGURE 9
6. Install the new rear parking aid camera / video camera by reversing the removal process.
Super Duty/Ranger Chassis Cab / Cutaway Vehicles With Prep Kit-Type Cameras
7. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module
Initialization - Body Control Module (BCM) configure the BCM.
8. Proceed to Re-Check Camera Operation procedure on Page 9.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
TECHNICAL INSTRUCTIONS
PAGE 9 OF 9
CUSTOMER SATISFACTION PROGRAM 25N15-S1
Re-Check Camera Operation - Only if camera is replaced
1. Using a scan tool, clear DTCs.
2. Check the rear parking aid camera / video camera operation.
a. Turn on ignition/run power (key on) and place the vehicle in reverse.
b. Wait 10 seconds.
- Is the original camera symptom present?
YES - Follow normal WSM Diagnostics to diagnose other system components. Base warranty
coverage applies.
NO - Proceed to Step 3.
3. Using a scan tool, check for DTCs.
- Are any of the following DTCs present?
In the APIM or FCDIM:
C1001:01 – YES, proceed to Step 4.
In the BCM:
B115E:01 – YES, proceed to Step 4.
B115E:02 – YES, proceed to Step 4.
B115E:08 – YES, proceed to Step 4.
B115E:49 – YES, proceed to Step 4.
NO – This completes the FSA.
4. Follow normal WSM Diagnostics to diagnose other system components. Base warranty coverage
applies.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested
to be returned to Ford, all parts replaced under this FSA must be scrapped
in accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
Safety Recall 25N15
Mobile Repair / Vehicle Pickup and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pickup and/or delivery service
As outlined below for the 25N15 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pickup
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Copyright 2026 Ford Motor Company
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25N15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
April 2026
12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this
notice?
Please refer to the Safety Recall 25S89 notification mailed to you.
If your vehicle does not require rear view camera replacement as a result of
the 25S89 inspection, the safety recall will be closed. If your retailer later
determines that the rear view camera requires replacement, Lincoln will
provide a one-time rear view camera replacement, provided that it occurs
within the first fifteen years from the vehicle’s warranty start date. This later
repair will occur under this Customer Satisfaction Program, 25N15.
What will Lincoln
and your retailer
do?
If your vehicle requires a repair under 25N15, parts are now available.
Under the terms of the 25N15 program, a one-time replacement of the rear
view camera, if required based on retailer inspection, is available for a total
of 15 years and unlimited miles from the warranty start date, free of charge.
If your vehicle has already exceeded the time limits listed above, this onetime repair offer will be available through December 2026.
Coverage is automatically transferred to subsequent owners.
NOTE: If your vehicle’s rear view camera has been replaced under Safety
Recall 25S89, this 25N15 program does not apply.
How long will it
take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your retailer may need your vehicle for a longer period of time.
In addition, your vehicle will require an inspection to determine if parts need
to be ordered.
What should you
do?
You do not need to return to your retailer for this repair unless the rear view
camera in your vehicle displays a blank or distorted image on the center
display screen when the vehicle is in reverse. You may also receive a
message that the rear view camera is unavailable on the center display
screen. Please keep this letter as a reminder of the one-time repair offer for
your rear view camera. If the rear view camera requires replacement, and
your vehicle is within the indicated time/mileage limitations, contact your
Copyright 2026 Lincoln – A Ford Motor Company Brand
What should you
do? (continued)
retailer to schedule a service appointment for Customer Satisfaction
Program 25N15. Your retailer will replace the part at no charge.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln: Lincoln Owner App. The app
can be downloaded through the App Store or Google Play. In addition, there
are other features such as controlling certain functions on your vehicle (lock
or unlock doors, remote start) if it is equipped to allow control.
Mobile Service
Lincoln Mobile Service is offered by participating retailers under certain
conditions, contact your retailer for details.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request from your retailer. Your retailer will pick up your vehicle and
return it with the repair completed.
What if you no
longer own this
vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
If you have questions or concerns, please contact our Lincoln Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
lincoln.com/support.
To view the letter in
Spanish
visit: lincolntranslatehub.com
Para ver la carta en
español
viste: lincolntranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Copyright 2026 Lincoln – A Ford Motor Company Brand
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln
Copyright 2026 Lincoln – A Ford Motor Company Brand
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25N15
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Abril 2026
12345678901234567
En Lincoln, el compromiso no es solo fabricar productos confiables y de alta calidad, sino también
lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa
de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe
este aviso?
Consulte la notificación de Campaña de seguridad 25S89 que le enviamos
por correo. Si su vehículo no requiere el reemplazo de la cámara de visión
trasera como resultado de la inspección 25S89, se cerrará la campaña de
seguridad. Si su vendedor determina posteriormente que es necesario
reemplazar la cámara de visión trasera, Lincoln proporcionará un
reemplazo único de la cámara de visión trasera, siempre que esto ocurra
dentro de los primeros quince años a partir de la fecha de inicio de la
garantía del vehículo. Esta reparación posterior se realizará bajo este
Programa de Satisfacción del Cliente, 25N15.
¿Qué harán Lincoln
y su minorista?
Si su vehículo requiere una reparación asociada a 25N15, las piezas ya
están disponibles.
Según los términos del programa 25N15, está disponible un reemplazo
único de la cámara trasera, si fuera necesario, tras la inspección del
minorista, durante un total de 15 años y millaje ilimitado a partir de la fecha
de inicio de la garantía, sin costo alguno. Si su vehículo ha excedido los
límites de tiempo antes mencionados, esta oferta de reparación única estará
disponible hasta diciembre de 2026.
La cobertura se transfiere automáticamente a los siguientes propietarios.
NOTA: Si la cámara de visión trasera de su vehículo ha sido reemplazada
según el retiro de seguridad 25S89, este programa 25N15 no se aplica.
¿Cuánto tiempo
tomará?
Si se debe reemplazar el componente mencionado anteriormente, el tiempo
necesario para esta reparación es de menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
minorista tarde un poco más. Además, se realizará una inspección del
vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer?
No es necesario que regrese a su minorista para esta reparación a menos
que la cámara de visión trasera de su vehículo muestre una imagen en
blanco o distorsionada en la pantalla central cuando el vehículo esté en
Copyright 2026 Lincoln – Una marca de Ford Motor Company
¿Qué debe hacer?
(continuación)
reversa. También es posible que reciba un mensaje que indique que la
cámara de visión trasera no está disponible en la pantalla central.
Conserve esta carta como recordatorio de la oferta de reparación única para
su cámara de visión trasera. Si es necesario reemplazar la cámara trasera y
su vehículo está dentro de los límites de tiempo/millaje indicados,
comuníquese con su minorista para programar una cita de servicio para
llevar a cabo el Programa de satisfacción del cliente 25N15. Su minorista
reemplazará las piezas sin costo alguno.
Si aún no tiene un minorista para realizar el servicio, puede acceder a
Lincoln.com/support para conocer las direcciones de los minoristas, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Owner. La
aplicación se puede descargar a través de App Store o Google Play.
Adicionalmente, existen otras características, como control de ciertas
funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque
remoto) si está equipado para permitir el control.
Servicio móvil
El servicio Lincoln Mobile se ofrece a través de los minorista participantes
bajo ciertas condiciones; comuníquese con su minorista para obtener
detalles.
Servicio de retiro y
entrega
El servicio gratuito de retiro y entrega de vehículos también podría estar
disponible previa solicitud de su minorista. Su minorista retirará el vehículo y
lo regresará con la reparación realizada.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Recibió este aviso porque nuestros registros indican que usted es el
propietario o arrendatario actual.
¿Podemos hacer
algo más por
usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su minorista para
solicitar ayuda.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de
asistencia de campañas (RAC) Lincoln al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario
de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es lincoln.com/support.
Como parte de la comunidad Lincoln, agradecemos su atención a este importante asunto y su lealtad
continua.
Lincoln
Copyright 2026 Lincoln – Una marca de Ford Motor Company
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 25N15 S1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-20
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System: rearview camera
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission
, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.