TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N05-S2

CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L
ENGINE — ONE-TIME REPLACEMENT FOR DIESEL PARTICULATE FILTER
ASSEMBLY FAILURES
SERVICE PROCEDURE
1. Are ALL of the following 3 conditions met?
a. Emissions Recall 22E02 or 22E05 has been completed and claimed for this Vehicle
Identification Number (VIN)?
b. Is the Malfunction Indicator Lamp (MIL) displayed?
c. Is Diagnostic Trouble Code (DTC) P2002 present?
- No to ANY of the 3 Conditions - This program does not yet apply.
- Yes to ALL 3 of the conditions - Proceed to Step 2.

NOTE: Several customer drive cycles may be needed after 22E02 or 22E05 before the diagnostic
system alerts the fault in the Diesel Particulate Filter (DPF) and sets a code.
2. Is the DPF part number NC3Z-5H270-A?
Yes - Contact the Special Service Support Center (SSSC) for approval before the repair if DPF
NC3Z-5H270-A replacement is required. Send photos of the R.O., the door tag showing the

VIN, and image of DTC P2002 set in memory, and the vehicle mileage when contacting

the SSSC. Upon approval, continue to Step 3.
No - Continue to Step 3.
3. Install a new DPF. Follow the Workshop Manual (WSM) procedures in Section 309-00C.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be

returned to Ford, all parts replaced under this FSA must be scrapped in

accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

April 22, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22N05 - Supplement #2
Certain 2022 Model Year Super Duty with 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly If Required After
Dealer Evaluation

REF:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22N05 - Supplement #1
Dated: August 14, 2023

New! REASON FOR THIS SUPPLEMENT
• Parts Requirement/Ordering Information: Parts list has been updated. The Diesel
Particulate filter (DPF) assembly NC3Z-5H270-A has been placed on restrictive order.
• Photo Submission: Photo submission has been added, and SSSC approval is required for
DPF assembly NC3Z-5H270-A replacement.
• Rentals: Rentals are now available for the parts on SSSC restrictive order.
• Technical Instructions: SSSC approval process information has been added to the technical
instructions.
PROGRAM TERMS
After completion of Emissions Recall 22E05 or 22E02 and a claim has been submitted and paid, this
customer satisfaction program provides a one-time repair (if needed) to the Diesel Particulate Filter
(DPF) if a vehicle has already exceeded either the time or mileage warranty limits. This one-time
repair will expire one year after the completion date of the 22E05 or 22E02 repair, or on December
31, 2026, whichever occurs first.
Coverage is automatically transferred to subsequent owners.
AFFECTED VEHICLES (US population of affected vehicles 80,000):
Vehicle

Model Year

Super Duty

2022

Assembly Plant
Kentucky Truck

Build Date Range
April 25, 2022, through August 5, 2022

Ohio Assembly

June 03, 2022, through August 9, 2022

Affected vehicles are identified in OASIS.

 Copyright 2026 Ford Motor Company

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
Before the completion of Emissions Recall 22E05 or 22E02, if a DPF were cracked or damaged, the
DTC (Diagnostic Trouble Code) would not set or illuminate the Malfunction Indicator Light (MIL), and
the ability to detect and report DTC P2002 (Diesel Particulate Filter (DPF) Efficiency Below Threshold
(Bank 1)) was disabled. After completion of 22E05, the installed software can detect a cracked or
damaged DPF. 22N05 will provide the customer with a one-time repair to the DPF if it needs to be
replaced.
SERVICE ACTION
Conditional requirements:
•

Emissions Recall 22E05 or 22E02 has been completed and claimed

•

Malfunction Indicator Lamp (MIL) is displayed
o

•

Several customer drive cycles may be needed before the diagnostic system alerts the
fault in the DPF

Only Diagnostic Trouble Code (DTC) P2002 is set

If the above conditions are met, dealers are to replace the catalyst and DPF assembly.
This service must be performed at no charge (parts and labor) to the vehicle owner if a vehicle has
already exceeded either the time or mileage warranty limits.
This one-time repair will expire one year after the 22E05 or 22E02 repair completion date, or on
December 31, 2026, whichever occurs first.
This service must be performed at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
New! FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See the Mobile Service Repair
Assessment Level section below, if
applicable.

Over-the-Air (OTA)
Update

No

See the Over-The-Air (OTA) Updates
section of the FSA Policy Document, if
applicable.

Rentals

Yes

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See the Alternate Transportation section
in the FSA Policy Document.

Pickup & Delivery (PDL)

No

See the Pickup & Delivery section in the
FSA Policy document.

Towing

No

See the Towing section below, if
applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See the Administrative Allowance section in
the FSA Policy Document, and if applicable,
the Labor Allowances table below.

 Copyright 2026 Ford Motor Company

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

Yes

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for 22E05, which includes reference to 22N05, are expected to be mailed the week of
July 10, 2023. Owner letters for 22E02, which includes reference to 22N05, are expected to be mailed
the week of August 28, 2023. Dealers should repair any affected vehicles that experience DTC P2002
after the completion of 22E05 or 22E02, whether or not the customer has received a letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Administrative Information
Page 1 of 2
Customer Satisfaction Program 22N05 – Supplement #2
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated after the completion and claim of 22E05 or 22E02 are submitted.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD & IN-STOCK VEHICLES
• For more information regarding dealership obligations to identify and repair sold and in-stock
vehicles, consult Ford’s Policy Document For Field Service Actions, which can be found in the
FSA Landing page on PTS.
BRANDED / SALVAGED TITLE VEHICLES
Branded/salvaged title vehicles and vehicles with canceled warranty coverage are eligible for this
program unless emission coverage is explicitly canceled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTIES CANCELLED, INCLUDING EMISSIONS
OWNER REFUNDS
Refunds are not approved for this program.
New! RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Customer
Loyalty Program (CLP) guidelines for dollar amounts. Rentals will only be reimbursed for the
day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1
rental day is required from the Centralized Loaner Support Team. Contact the Centralized
Loaner Support Team via the CRC Dealer Portal for consideration and approval if appropriate.
The CRC Dealer Portal Job Aid can be referenced at:
fmcdealer.dealerconnection.com/content/dam/fmcdealer/documents/parts_service/cust_sat/G
CCT/Pages/FSALoanerProgram.pdf

 Copyright 2026 Ford Motor Company

Administrative Information
Page 2 of 2
Customer Satisfaction Program 22N05 – Supplement #2
New! REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA for part number
NC3Z-5H270-A.
• The SSSC must provide approval prior to performing the repair using part number
NC3Z-5H270-A.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review. Photos of the R.O, the door tag showing VIN, an image of DTC
P2002 set in memory, and the vehicle mileage are requested. This can be done in two
ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images / Files Upload menu selection
 You should select SSSC in the sub-menu and ensure your P&A code is
correct. Upload the photo(s) by selecting the appropriate FSA with the
option to use a prior contact ID. These photo(s) will be associated with
your SSSC contact during submission.
 If you have not submitted a SSSC contact yet, then you can still upload
the photo(s) via PTS Mobile, and the photo(s) will be available when
opening your SSSC contact for this VIN and recall.
• Upon approval of part number NC3Z-5H270-A, the SSSC will provide an approval code
that must be used for claiming.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside the new vehicle bumper-to-bumper warranty coverage
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.

 Copyright 2026 Ford Motor Company

Administrative Information
Page 3 of 2
Customer Satisfaction Program 22N05 – Supplement #2
New! CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below,
regardless of whether the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22N05 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22N05
 Customer Concern Code (CCC): E29 – “Check Engine” Light Troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 5H270, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
• Rentals: For rental vehicle claiming, follow Customer Loyalty Program (CLP) guidelines
for dollar amounts. Enter the total amount of the rental expense under the
Miscellaneous Expense code “RENTAL”.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 22N05 – Supplement #2
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description
Replace DPF Assembly. This labor operation code closes the
FSA.

Labor
Operation

Labor Time
Hour(s)

22N05C

1.9 Hours

New! SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the
FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description
Diagnostics for DTC P2002
Time allowed to submit photos only for part number
NC3Z-5H270-A.
1. Attach a photo of the vehicle mileage.
2. Attach a photo of the DTC P2002 set in memory.
3. Attach a photo of the door tag showing VIN.
4. Attach a photo of the R.O.

Labor Operation

Labor Time
Hour(s)

MT22N05B

Up to 0.5 Hours

22N05ZZ

0.2

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Restricted Part Ordering:

To place an order for the catalyst and DPF assembly NC3Z-5H270-A, submit a VIN-specific Part
Order contact via the SSSC Web Contact Site.
If parts are on backorder, the vehicle must be present in the dealership. The VIN-specific
part order must provide the following:
1. Attach a photo of the vehicle mileage.
2. Attach a photo of the DTC P2002 set in memory.
3. Attach a photo of the door tag showing VIN.
4. Attach a photo of the R.O.
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number in
Package

Description

NC3Z-5H270-A 1
As Needed
1
Pickup - Catalyst and DPF Assembly
Dealers will be notified via a DOES II communication if circumstances warrant a change in part
supply strategy and when open ordering resumes.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 22N05 – Supplement #2

New! Order the parts below through normal order processing channels:
Service Part
Number

Claim
Quantity

Package
Order
Quantity

LC3Z-5H270-G

1

As Needed

LC3Z-5H270-H

1

As Needed

W520113-S441

6

W718005-S900
BC3Z-5E241-B

Number in
Package

Description

1

Chassis Cab - Catalyst and DPF
Assembly

1

F-600 Chassis Cab - Catalyst and
DPF Assembly

2

4

Exhaust Nut

2

1

2

Exhaust Bolt

2

2

1

Exhaust Pipe Gasket

FC4Z-5J287-A
1
1
1
Reductant Injector Gasket
To guarantee the shortest delivery time, an emergency order for parts must be placed.
If other services are requested on the same RO, please complete them. Once they are completed,
and if the customer elects to take delivery of their vehicle while waiting for parts to arrive to complete
this program, dealers should close the repair order. Reference to W&P manual section 1.3.09 for
detailed information associated with these applicable process steps.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company