Chicago
Assembly

February 5, 2019 through September 24, 2020

2021-2023

Chicago SHO
Center

September 14, 2020 through July 18, 2023

2022-2023

Kansas City

February 26, 2021 through April 29, 2023

Aviator

Explorer

E-Transit

Affected vehicles are identified in OASIS and FSA VIN Lists.
NOTE: Some vehicles may have already received this update. Monitor OASIS before opening an RO
and/or beginning a repair.

 Copyright 2026 Ford Motor Company

REASON FOR THIS PROGRAM
In all of the affected vehicles, a software update for the Battery Energy Control Module (BECM) is
available. This updated software has enhanced High Voltage (HV) battery monitoring capabilities for
cell capacity anomalies, soft shorts, and cell voltage anomalies. Customers may be alerted to HV
battery faults that were undetectable with the prior software version.
If a HV battery fault is detected, the updated BECM software will do the following:
• Limit maximum cell discharge power to 70 kW.
• Limit maximum charge power to 5 kW.
• Limit plug-in charging to 70% maximum cell state of charge.
• Display an instrument cluster notification/warning lights such as a wrench and
engine/malfunction indicator lamp (MIL).
NOTE: During a fault detection scenario, these charge and discharge limits are observable to the
customer as a reduction in the vehicle’s electric range by approximately 30%. This is an improvement
to the prior software strategy which has a greater impact on range.
SERVICE ACTION
Dealers are to perform the following Ford Diagnostic and Repair System (FDRS) software update:
BECM - Battery Energy Control Module (BECM) Software Update.
• NOTE: Additional software updates may be required and will be performed automatically by
the FDRS.
• NOTE: This FSA requires a Software Verification Approval Code after performing the software
update. Please follow Technical Instructions EFC17526.
• NOTE: This program does not cover any HV battery or other hardware repairs.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

Yes

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Towing section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS (continued)
See Repair Photo Submission section
below, if applicable.
Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
Photo Submission

No

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 13, 2026 or before. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
• Mobile Repair/Vehicle Pickup & Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23B64
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• Arrange for a mobile repair at the owner’s location.
• All Vehicles Affected:
- Mobile Reprogramming (MRA1)
OASIS ACTIVATION
OASIS will be activated on April 8, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 8, 2026.
Owner names and addresses will be available by May 1, 2026.
Note: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• If OASIS is activated, identify and correct any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR - LABOR TIME AND/OR PARTS
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For modules not requiring an RVC, use normal diagnostics.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23B64
ADDITIONAL REPAIR LABOR TIME AND/OR PARTS (continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Software Verification Approval Code Requirement: Beginning with Repair Orders (ROs)
opened on or after January 15th, 2025, new FSA software repairs and the first phase of
already launched FSAs will require Software Verification and an approval code provided by
Ford. The approval code will be required when performing software repairs using the FDRS
and IDS. See EFC16335 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B64
 Customer Concern Code (CCC): D16 – HV Battery System Troubles
 Condition Code (CC): 04 – Software Revision / Flash Module
 Causal Part Number: 10B687 – BECM Module Assembly, Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 23B64
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description
Software update using the FDRS:
BECM - Battery Energy Control Module (BECM) Software Update
This labor operation code closes the FSA with a Software Verification
Approval Code.

Labor
Operation

Labor Time
Hour(s)

MT23B64B

Up to
0.3

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor
operation.
Description

Labor
Operation

Labor Time
Hour(s)

Additional time to update dependent modules, if necessary, per
FDRS such as such as ABS, AWD, PCM, and SOBDM

MT23B64C

Up to
0.4

Software failed and/or BECM module replacement required.
SSSC approval is not required unless M-Time is exceeded.
Clock times should be consistent with vehicle history on PTS.

MT23B64RR

Up to
10.0

Mobile Service:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
Can be used when the repair takes place away from the dealership.
If Additional Time is Required Due to Travel, Please Submit an SSSC
Approval Form.

23B64MM

0.5

Lincoln Vehicle Pickup & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers AND vehicles outside of Lincoln Pickup &
Delivery contract coverage of 4 years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pickup &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

23B64LL

0.5

Ford Vehicle Pickup & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pickup &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

23B64PP

0.5

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

CERTAIN 2020-2024 MODEL YEAR MULTIPLE VEHICLE LINES EQUIPPED
WITH HIGH VOLTAGE BATTERIES — BATTERY ENERGY CONTROL MODULE
(BECM) SOFTWARE UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12-volt battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12-volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Unplug a high voltage charger if plugged into vehicle.
3. Close vehicle's side charge port plug door if open.
4. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
5. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
WARNING: Do not attempt to diagnose battery condition or perform software updates while the

vehicle is plugged into the high-voltage charger.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

6. Select Toolbox tab.
7. From the list on the LH side of the screen, select the BECM.
8. From the list on the RH side of the screen, select:
BECM - Battery Energy Control Module (BECM) Software Update.
NOTE: Additional software updates may be required and will be performed automatically by the FDRS.
9. Click RUN. Follow all on-screen instructions carefully.
NOTE: Continue to the next step even if an update is unavailable.
10. From the list on the RH side of the screen, select Self-Test and click RUN.
11. Click the Run Selected Tests button in the lower right.
12. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
13. Switch ignition to OFF. Wait at least one (1) minute.
14. Switch ignition to ON.
15. From the list on the RH side of the screen, select Self-Test and click RUN.
16. Click the Run Selected Tests button in the lower right.
NOTE: Refer to the Workshop Manual (WSM) for any DTCs present.
NOTE: This program does not cover any high voltage battery or other hardware repairs.
17. This FSA requires a Software Verification Approval Code after performing the software update.
Please follow the instructions below to obtain the approval code. The claim will not be paid
and the FSA will remain open if a Software Verification Approval Code is not provided. For
more information, see EFC 17526.
NOTICE: Do NOT release the vehicle to the customer until an approval code has been obtained.
18. Select the SW Updates tab (1). See Figure 1.
19. Warranty Dealer Code (2) - Change the displayed PA code as necessary. See Figure 1.
20. Select the FSA (3) from the drop-down menu. See Figure 1.
21. Select Submit (4). See Figure 1.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 3 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

FIGURE 1
22. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 2.
Yes - This FSA is complete. The FDRS Field Service Action Software Verification will provide an

on-screen Software Verification approval code. Proceed to Step 23.
NOTE: The vehicle may be returned to the customer when the Software Verification Form provides a
Complete status for ALL modules listed.

No - Proceed to Step 24.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
2435D

PLACE COPY HERE

FIGURE 2
23. Repair completed. Do NOT proceed to Step 24.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 4 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

24. Does the FDRS Field Service Action Software Verification Status display a Not Complete status (1)?
See Figure 3 .
Yes - Proceed to next step.
No - Proceed to Step 28.

2435D

FIGURE 3
25. Have the module software updates in the FSA been reattempted?
Yes - Proceed to Step 26.
No - Reattempt the software update programming steps in the FSA.
26. Use the "Click Here to submit a request to the FSA quick response team" link (2) shown in Figure 3.
Follow the on-screen prompts to enter the following information:
• Phone number (such as cell) where you can be reached for immediate support
• Any specific error messages received when programming was attempted
• Battery SOC when programming was attempted
• Scan tool software level
• Any known aftermarket devices installed on the vehicle
STUD
• Detailed documentation of the diagnostic steps already performed attempting to determine
why FOR
the
MISSING
NUT
module will not update to the correct level
STUD FOR
27. Upon completion of the Technical Support Request (TSR) form, click “Submit Request”. The TSR will
MISSING NUT
be routed to a prioritized FSA quick response team queue. This team will contact you via phone
using the contact information provided in the form. Please follow the recommendations from
STUD FOR
the FSA quick response team to resolve any issues preventing SVC code generation. MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 5 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

28. If the FDRS Field Service Action Software Verification Status displays "An error occurred. Unable
to retrieve FSA information", please reattempt to generate an SVC code. The error can be caused
by a connectivity or server issue where the status of the FSA cannot be verified. This is typically
resolved upon reattempting to generate an SVC code. See Figure 4.

FIGURE 4

2435D

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 6 OF 6
CUSTOMER SATISFACTION PROGRAM 23B64

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

Customer Satisfaction Program 23B64

Mobile Repair / Vehicle Pickup and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pickup and/or delivery service

As outlined below for the 23B64 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pickup

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2026 Ford Motor Company