NHTSA ID Number: 11031780
Manufacturer Communication Number: 23B64
TSB/Document Date: 2026-04-30
Summary
Customer Satisfaction Program 23B64 Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage Batteries Battery Energy Control Module (BECM) Software Update
Ford
Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B64
April 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
Your vehicle may have a Battery Energy Control Module (BECM) software
update available through your dealer. This update has enhanced high
voltage battery monitoring capabilities to detect potential faults.
What is the effect?
After this dealer update, if there is a high voltage battery fault, you will be
alerted with an instrument cluster notification to service the vehicle. See your
vehicle’s owner manual for more details. This software update also provides
greater electric range in the event of a fault.
What will Ford and
your dealer do?
Software is available for your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to update the
software in your vehicle’s BECM free of charge (labor and parts if needed)
under the terms of this program.
This Customer Satisfaction Program will be in effect until April 30, 2027
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this service is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B64.
If you do not already have a servicing dealer, you can access
Ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
Copyright 2026 Ford Motor Company
What should you do?
(continued)
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play. In addition, there are other features
such as reserving parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the service completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner or
lessee.
Can we assist you
further?
If you have difficulties getting your vehicle serviced promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
Ford.com/support.
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll-free at 1-800444-3311. Representatives are available 24 hours a day.
To view the letter in
Spanish
visit: Fordtranslatehub.com
Para ver la carta en
español
viste: Fordtranslatehub.com
Copyright 2026 Ford Motor Company
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 23B64
Abril 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
Es posible que su concesionario disponga de una actualización de software
para el módulo de control de energía de la batería (BECM) de su vehículo.
Esta actualización ha mejorado la capacidad de monitoreo de la batería de
alto voltaje para detectar posibles fallos.
¿Cuál es el efecto?
Tras esta actualización del concesionario, si existiera algún problema con la
batería de alto voltaje, recibirá una notificación en el tablero de instrumentos
para que lleve el vehículo a servicio. Consulte el Manual del propietario de
su vehículo para obtener más detalles. Esta actualización del concesionario
también proporciona una mayor autonomía eléctrica en caso de fallo que sin
la actualización.
¿Qué medidas
adoptarán Ford y su
concesionario?
El software para reparar su vehículo se encuentra disponible. Para
satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su
concesionario a actualizar el software de BECM en su vehículo, sin costo
alguno (piezas y mano de obra, si fuera necesario) conforme a los términos
de este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 30 de
abril de 2027, independientemente del millaje. La cobertura se transfiere
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
Llame a su concesionario lo antes posible para que programe una cita de
servicio para realizar el Programa de satisfacción del cliente 23B64.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
Ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar
la cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la acción de servicio de manera oportuna. Por lo tanto, le
solicitamos que realice esta acción de servicio lo antes posible.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Ford. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El Servicio móvil Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos estatales de registro y propiedad, aparece usted como el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario
de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es Ford.com/support.
Copyright 2026 Ford Motor Company
¿Podemos hacer algo
más por usted?
(continuación)
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-800-444-3311. Los representantes se encuentran
disponibles las 24 horas del día.
Para ver la carta en
español
visite: Fordtranslatehub.com
Abra la aplicación de lector QR o la cámara de su smartphone. Apunte al
código QR y pulse el banner que aparece en su dispositivo. Siga las
instrucciones en pantalla para finalizar.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B64
April 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
Your vehicle may have a Battery Energy Control Module (BECM) software
update available through your retailer. This update has enhanced high
voltage battery monitoring capabilities to detect potential faults.
What is the effect?
After this retailer update, if there is a high voltage battery fault, you will be
alerted with an instrument cluster notification to service the vehicle. See your
vehicle’s owner manual for more details. This software update also provides
greater electric range in the event of a fault.
What will Lincoln and
your retailer do?
Software is available for your vehicle. In the interest of customer
satisfaction, Lincoln has authorized your retailer to update the software in
your vehicle’s BECM free of charge (labor and parts if needed) under the
terms of this program.
This Customer Satisfaction Program will be in effect until April 30, 2027
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this service is less than one-half day. However, due to
service scheduling requirements, your retailer may need your vehicle for a
longer period of time.
What should you do?
Please call your retailer without delay to schedule a service appointment for
Customer Satisfaction Program 23B64.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
Lincoln wants you to have this service action completed on your vehicle. The
vehicle owner is responsible for making arrangements to have the work
completed. Lincoln can deny coverage for any vehicle damage that may
result from the failure to have this service action performed on a timely
Copyright 2026 Lincoln – A Ford Motor Company Brand
What should you do?
(continued)
basis. Therefore, please make arrangements to have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln: Lincoln Owner App. The app
can be downloaded through the App Store or Google Play. In addition, there
are other features such as controlling certain functions on your vehicle (lock
or unlock doors, remote start) if it is equipped to allow control.
Mobile Service
Lincoln Mobile Service is offered by participating retailers, contact your
retailer for details.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request from your retailer. Your retailer will pick up your vehicle and
return it with the service completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate you are the current owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle serviced promptly and without
charge, please contact your retailer’s Service Manager for assistance.
If you have questions or concerns, please contact our Lincoln Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
Lincoln.com/support.
To view the letter in
Spanish
visit: Lincolntranslatehub.com
Para ver la carta en
español
viste: Lincolntranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Copyright 2026 Lincoln – A Ford Motor Company Brand
Thank you for your attention to this important matter.
Lincoln
Copyright 2026 Lincoln – A Ford Motor Company Brand
Lincoln
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 23B64
Abril 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
En Lincoln, nuestro compromiso no es solo fabricar productos confiables y de alta calidad, sino
también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el
Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Es posible que su minorista disponga de una actualización de software para
el módulo de control de energía de la batería (BECM) de su vehículo. Esta
actualización ha mejorado la capacidad de monitoreo de la batería de alto
voltaje para detectar posibles fallos.
¿Cuál es el efecto?
Tras esta actualización del minorista, si existiera algún problema con la
batería de alto voltaje, recibirá una notificación en el tablero de instrumentos
para que lleve el vehículo a servicio. Consulte el Manual del propietario de
su vehículo para obtener más detalles. Esta actualización del minorista
también proporciona una mayor autonomía eléctrica en caso de fallo que sin
la actualización.
¿Qué harán Lincoln y
su minorista?
El software para reparar su vehículo se encuentra disponible.
Para satisfacer a nuestros clientes, Lincoln ha autorizado a su minorista a
actualizar el software en el BECM de su vehículo sin costo alguno (piezas y
mano de obra, si fuera necesario), conforme a los términos de este
programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 30 de
abril de 2027, independientemente del millaje. La cobertura se transfiere
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su minorista tarde un poco más.
Copyright 2026 Lincoln – Una marca de Ford Motor Company
¿Qué debe hacer?
Llame a su minorista lo antes posible para que programe una cita de
servicio para realizar el Programa de satisfacción del cliente 23B64.
Si aún no tiene un minorista para realizar el servicio, puede acceder a
Lincoln.com/support para conocer las direcciones de los minoristas, ver
mapas y obtener las instrucciones para llegar.
Lincoln le recomienda realizar esta acción de servicio en su vehículo. El
propietario del vehículo es responsable de efectuar los arreglos necesarios
para llevar a cabo el trabajo. Lincoln puede negar la cobertura en caso de
que el vehículo hubiese sufrido daños por no haber realizado esta acción de
servicio de manera oportuna. Por lo tanto, le solicitamos que gestione la
organización para realizar esta acción de servicio lo antes posible.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Owner. La
aplicación se puede descargar a través de App Store o Google Play.
Adicionalmente, existen otras características, como control de ciertas
funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque
remoto) si así está equipado para permitir el control.
Servicio móvil
El Servicio móvil Lincoln se ofrece a través de los minoristas que participan,
comuníquese con su minorista para obtener detalles.
Servicio de retiro y
entrega
El servicio gratuito de retiro y entrega de vehículos también podría estar
disponible a través de su minorista. Su minorista retirará el vehículo y lo
regresará con la reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque nuestros registros, que se basan
principalmente en datos de registro y título estatales, indican que usted es el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su minorista para solicitar
ayuda.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de
asistencia de campañas (RAC) Lincoln al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario
de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es Lincoln.com/support.
Copyright 2026 Lincoln – Una marca de Ford Motor Company
Para ver la carta en
español
visite: Lincolntranslatehub.com
Abra la aplicación de lector QR o la cámara de su smartphone. Apunte al
código QR y pulse el banner que aparece en su dispositivo. Siga las
instrucciones en pantalla para finalizar.
Gracias por su atención en este asunto sumamente importante.
Lincoln
Copyright 2026 Lincoln – Una marca de Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 8, 2026
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 23B64
Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage
Batteries
Battery Energy Control Module (BECM) Software Update
PROGRAM TERMS
This program will be in effect through April 30, 2027. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of April 30, 2027 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may have undetected high
voltage battery system issues.
FSA VIN Lists are expected to be available on April 8, 2026.
AFFECTED VEHICLES (U.S. Population of Affected Vehicles 36,083):
Vehicle
Model Year
Assembly Plant
Build Date Range
2020-2021
Chicago
Assembly
January 15, 2019 through September 26, 2020
2021-2023
Chicago SHO
Center
September 14, 2020 through 24-July-2023
Corsair
2023-2024
Louisville
August 1, 2023 through June 10, 2024
Escape
2023-2024
Louisville
August 4, 2023 through June 10, 2024
2020
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Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
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TSB/Document ID: 23B64
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-08
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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- [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
- [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land Rover/Jaguar, BMW F/G chassis, GM, etc.; 2) FCA Autoauth, covering 2018+ Chrysler/Dodge/Fiat, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models
- 🔥【2026 TOP HARDWARE AND SOFTWARE UPGRADE，UPGRADED OF CRP919E】LAUNCH scanner CRP919EBT wireless obd2 scanner has upgraded TOP HARDWARE CONFIGURATION and ADD NEWEST FUNCTIONS. The more FASTER and SMARTER CRP919EBT with 🔥Bluetooths & USB 2-in-1 connect🔥Android 10.0 OS🔥2.0Ghz 4 core high efficiency processor 4GB RAM+64GB ROM large storage🔥6300mAh large battery, more stable and longer lasting diagnostics🔥VAG Guided🔥ECU Code🔥Bi-directional Control🔥35+ Resets🔥CANFD&DOIP🔥FCA AutoAuth🔥Full System Diagnostics🔥2 Yrs Update🔥Newly add BST360 battery tester & I-TPMS & VSP600 endoscope🔥23+ Languages. Provide an unparalleled diagnostic experience at an affordable price.
- 🚗【CAN FD & DOIP & FCA, SUPER PROTOCOL】LAUNCH X431 CRP919EBT is equipped with the DBSCAR VII Bluetooth connector supporting CANFD and DoIP. The CRP919EBT automotive diagnostic scanner supports CAN FD protocol (compatible with post-2020 GM vehicles). It also meets DoIP protocol requirements (adapter sold separately) for compatibility with BMW (E & F chassis) models from 2017 onward. Autoauth for FCA SGW supports FCA vehicles including Chrysler models from 2017 and later.
- ✔️【ADVANCED ECU CODE, ADAPTATION, CALIBRATION & INITIALIZATION】The LAUNCH X431 CRP919EBT automotive scanner delivers exceptional ECU code capabilities for customized vehicle setups. It provides dealer-level functionality to streamline maintenance and repairs, enabling ECU matching and learning for enhanced customization.
- 👍【BIDIRECTIONAL CONTROL, 4000+ ACTIVE TESTS】LAUNCH OBD2 scanner CRP919EBT features bi-directional control - the most demanded capability among mechanics. When headlights or windows malfunction, repairs can be costly. With CRP919EBT, execute ECU commands and assess repair status through systems including ABS, windows, valves, wipers, and headlights - streamlining diagnostics while slashing repair expenses.
- 🥇【35+ MOST POPULAR RESET SERVICE FOR 160 MAKES】Same as Snap-on scanners, CRP919EBT scan tool delivers 35+ reset functions for 160+ vehicle models, including: service oil reset, throttle adaptation, steering angle calibration, brake pad replacement code, tire pressure reset, ABS bleeding, battery registration, gear signal learning, and injector code, etc.
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
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