March 24, 2026
Attention: Mazda General, Sales, Parts and Service Managers
Subject: Notification of Special Service Program (SSPE0) - 2025 CX-50 Hybrid Hybrid System Failure Displayed on Instrument Cluster (DTC P2530:12)
Dear Mazda Dealer Colleagues,
Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2025
CX-50 Hybrid vehicles. Please see the description, model, year, and VIN range below.
Subject VIN and Production date ranges:
Model

Subject VIN range

Subject production date range

2025MY
CX-50 Hybrid

7MMVA**** SN 100047 – 125005

From September 4, 2024 through
May 29, 2025

The asterisk symbol “*” can be any letter or number. Only VINs in this range and with
“Open” status in eMDCS are subject to this SSP. Some vehicles in the VIN range that
have received the same repair as this SSP are not included in this SSP.
Concern Outline:
When starting the vehicle, a Master Warning Light may turn on and a hybrid system failure message
(Hybrid System Malfunction Have the Vehicle Inspected) may be displayed in the instrument cluster.
The hybrid system may not activate, and the engine may not start, along with the DTC P2530:12
[Hybrid Control] and other numerous DTCs.
Repair Outline:
Reprogram the PT_GWU with the Mazda Modular Diagnostic System (M-MDS), using Mazda
Diagnostic And Repair Software (MDARS) by following TSB 30-001/26 repair instructions.
ACTION ITEM - STOP DELIVERY: All dealer inventory types: New, Certified Pre-Owned, or Used can be sold
but not delivered until repaired. There are approximately 50 new vehicles in dealer stock and/or in transit to
dealers. All affected dealer inventory types with this SSP must be repaired prior to delivery. The number of
affected units at your dealership can be seen in Inventory & Sales 2.0 in eMDCS and VIN list (via an internal
MNAO campaign reporting) will also be provided to your District Service Manager by 5pm (Pacific Time) on
March 24, 2026.

Owner Notification:
Mazda will notify owners of affected vehicles no later than April 24, 2026 or earlier. Vehicles will
display in eMDCS as “Open” on March 24, 2026 and all vehicles can be repaired immediately.
Important Notice:
1. The Repair Procedure & Parts and Warranty information will be available with a View Content
(VIN search) with the sending of this dealer email on MGSS (Mazda Global Service Support)
and will be available by Keyword search (by campaign number) the following business day.
The Parts & Warranty information is available on eMDCS.
2. For Warranty questions, please contact the Warranty Hotline at [email protected].
3. For parts related questions, please contact the Corporate Dealer Assistance Group at
[email protected] or by calling (877) 727-6626, Option 2.
4. For general, non-technical SSP related questions, please fill out the Dealer Recall Help Form
located on OneMazda.
Please make certain the appropriate personnel in your dealership are aware of these resources and
are familiar with the details of this SSP before responding to customer inquiries. We apologize for
any inconvenience this program may cause you and your customers. Your understanding and
support in carrying out this program are greatly appreciated.
Sincerely,
Mazda North American Operations
Travis Young
Manager, Recalls
Technical Services Division