B. Select the black pencil icon to enter a different shipping address.

C. Select ‘CONTINUE TO CHECKOUT.’

Fig. 9, Shipping Screen

Page 9
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

UA MY LOCATION CUSTOM LOCATION
4

la f

SEARCH BY ID, DESCRIPTION, ADDRESS OR LEAVE BLANK /

/

= Q

05/27/2025 #121703

A . Search for an address.

B. Select ‘CUSTOM LOCATION’ to manually enter the shipping address.

Fig. 10, Entering a Different Shipping Address

Page 10
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

11. On the ‘Checkout’ screen, ‘UPS 3 Day Select’ is selected as the default shipping. See Fig. 11.
11.1. Enter the email address for the ordering and shipping information to be sent.
11.2. Enter additional comments in the ‘ORDER REMARKS ’ field, if necessary.
11.3. Select the checkbox at the bottom of the screen to confirm the VINs are correct.

11.4. Select ‘SUBMIT ORDER.’

leh a SHOP CONTACT US Meletel ins

Checkout ar]

CART TOTAL

— i
[ves 3 Day Select i? . E

ADDITIONAL FIELDS

Email Address * : A go

ee ses T NS

D deals
\
[}To finalize your order please confirm the VIN's are correct by clicking the confirmation.
05/27/2025 #121704
A. ‘UPS 3 Day Select’ is selected as the default. D. Select the checkbox.
B. Enter the email address. E. Select ‘SUBMIT ORDER.’

C. Enter any additional remarks.

Fig. 11, Checkout Screen

12. For any questions, submit a WSC (Warranty Support Center) inquiry. WSC can be found in OWL or on the DTNA
Portal.

Page 11
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025
IMPORTANT: If our records show your dealership has ordered any vehicle(s) involved in campaign number SF720, a list of

the customers and vehicle identification numbers will be available on the DTNA Portal via OWL. Refer to this list when
ordering parts for this field service campaign.

Page 12
Daimler Truck
North America LLC

SF720A
Creation Date: August 2025

Field Service Campaign

IMPORTANT -— After Repair is Complete:
Write the campaign number on a red completion sticker (WAR261) and attach sticker to the base label (WAR259).

If the vehicle does not have a base label, clean a spot on the appropriate location and attach a base label prior to attaching
the completion sticker.

Failure to install a completion sticker may result in a chargeback of the campaign claim.
(TBB is exempt from the completion sticker process.)

Table 1 — Replacement Parts

Group Part / Kit Number Part / Kit Description Qty
A 66-16374-000 Base Cover Label-PDME 1ea
All Groups WAR261 Blank Completion Sticker 1ea

Removed Parts

° For U.S. and Canadian Dealers, use the part disposition to determine how to manage removed parts (return, scrap,
etc.). Dispositions are available at the date of the repair.

° For Export Dealers, destroy removed parts unless otherwise advised.

Claim Reimbursement — Labor Allowance

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim
through the warranty system within 30 days of completing this campaign.

° In OWL, use the ‘Retrieve’ function and select the appropriate procedure. This will auto-populate the PFP,
component code, replacement parts, cause, corrective action, and SRT code.

Table 2 — Claim Reimbursement

Claim Type Field Service Campaign
Campaign SF720A

VMRS Component Code F99-999-005

Cause Code A1 — Campaign
Primary Failed Part 25-SF720-000

Table 3 — Labor Allowance

Time Allowed . .
Group Procedure (hours) SRT Code Corrective Action
A Fuse Panel Replacement 0.2 996-F243A 12-Repair Recall/Campaign

Page 13

Daimler Truck
North America LLC

SF720A
Creation Date: August 2025

Field Service Campaign

Claims for Credit

° Claim type is Field Service Campaign.

° In the Campaign field, enter the campaign number and group (SF720-A).

° In the Primary Failed Part field, enter 25-SF720-000.

° In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.

° In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will auto-populate
if applicable using SRT 939-6010A for 0.3 hours.

° The VMRS Component Code is F99-999-005 and the Cause Code is Ai - Campaign.

° U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the
following:

o Accept the documentation of the previous repair.

o Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the
‘Copy of Owner Letter’ section of this bulletin for reimbursement guidelines.)

o Submit an OWL Field Service Pre-Approval Request for a decision.

o Include the approved amount on your OWL claim in the Other Charges section.
o Attach the documentation to the pre-approval request.

o _ If approved, submit a ‘based on claim’ for the pre-approval.

o The Dealer is required to reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, if you have any questions, contact the Warranty Campaigns Department by submitting an
inquiry through WSC (Warranty Support Center) located in OWL (Online Warranty Link). Export distributors, submit a WSC
ticket or contact your International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts
Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must
be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess
inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter
301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states
that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time.
However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a
reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle,
without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits
dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall
notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its
distributors and retail outlets within five working days.

Page 14
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

Copy of Notice to Owners

Subject: Fuse Panel Cover

Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service Campaign
SF720 to modify specific 2026 Freightliner 114SD vehicles, manufactured March 24, 2025, through April 10, 2025.

PROBLEM: The fuse panel is printed with an incorrect amperage rating, which could result in potential electrical system
malfunctions if the fuse is replaced with the incorrect amperage.

SOLUTION: The panel will be replaced with a new one with the correct amperage printed on it

Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts are
available. The campaign will take approximately one-half hour and will be performed free of charge. To locate an authorized
dealer go to https://northamerica.daimlertruck.com/brands/support. At the bottom of the page click on the appropriate brand
(shown as an icon), and at the top of each brand’s page is an option to ‘Find a Dealer.’

This Field Service Campaign will terminate on August 31, 2026. Please make sure the campaign is completed prior to this
date. Work completed after this date will be done at the customer’s expense.

As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary under
this campaign to be proper maintenance and, therefore, will not pay for any damage to your vehicle caused by your failure
to have the repairs that are the subject of this campaign performed in a reasonable time.

If you have any questions, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific

Time, Monday through Friday, e-mail address: [email protected], or contact the Customer Assistance
Center at (800) 385-4357.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 15
Daimler Truck

North America LLC

Field Service Campaign

SF720A
Creation Date: August 2025
Work Instructions
Subject: Fuse Panel Cover
Models Affected
Make Model Model Yr. Start | Model Yr. End | Prod. Start Date | Prod. End Date
Freightliner 114SD 2026 2026 March 24, 2025 | April 10, 2025

Replacement of the Interior Vehicle Power Distribution Module

(VPDM) Fuse Cover

1. Check the base label (Form WAR259) for a completion sticker for SF720 (Form WAR261), indicating this work has
been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door
latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next

step.

3. Disconnect the batteries.

Page 16

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

4. Open the hood. See Fig. 1.

548905

07/15/2025

Fig. 1, Hood

Page 17
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

5. Locate the VPDM cover. See Fig. 2. For detailed instructions and location, see Group 54: 5.3 in the 108SD Plus and
114SD Plus Workshop Manual.

548906

07/15/2025

Fig. 2, VPDM Fuse Relay Box

Page 18
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

6. Open and remove the VPDM cover. See Fig. 3.

07/15/2025 548907

Fig. 3, Opening the VPDM Cover

Page 19
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

7. _Onsome vehicle engine configurations, the cover may not open a full 180 degrees.

To remove the cover, open the cover as far as allowed, detach the two cover hinges from the VPDM housing, and pull
the cover at the hinges to release the cover from the VPDM housing. See Fig. 4.

548908

07/15/2025

Fig. 4, Removing the VPDM Cover

Page 20
Daimler Truck
North America LLC

SF720A
Creation Date: August 2025

Field Service Campaign

A covtion:

Use caution when installing the new cover. The plastic edges of the cover can be sharp.

8. Install the new VPDM cover. The cover should have the correct F5 25A fuse callout.

9. Replace the F5 fuel heater fuse with a 25A fuse as needed. Figure 5 shows the incorrect 30A fuse.

07/15/2025 #548909
A. Incorrect 30A fuse shown.

Fig. 5, VPDM Fuse Layout

10. Close the VPDM cover.
11. Close the hood.
12. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF720 (Form WAR261).

Page 21