SF720-DLR LTR Service Campaign

Daimler Truck : : :

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
Subject: Fuse Panel Cover
Models Affected

Make Model Model Yr. Start | Model Yr. End | Prod. Start Date | Prod. End Date

Freightliner 114SD 2026 2026 March 24, 2025 | April 10, 2025
General Information
On behalf of the entity listed below, Daimler Truck North America LLC (DTNA) is initiating Field Service Campaign SF720

to modify the affected vehicles.
e Freightliner Trucks Division
PROBLEM: The fuse panel is printed with an incorrect amperage rating, which could result in potential electrical system

malfunctions if the fuse is replaced with the incorrect amperage.
SOLUTION: The panel will be replaced with a new one with the correct amperage printed on it.
There are approximately 250 vehicles involved.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer

will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a

vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time

after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker

(Form WAR261).
Replacement Parts
Replacement fuse panels are now available and can be obtained by using the following instructions.
Page 1

Daimler Truck

North America LLC
SF720A
Creation Date: August 2025
Field Service Campaign
1. Goto the DTNA Portal. Select the ‘Open Menu’ icon at the top left of the screen to open the sidebar. See Fig. 1.
DTNA Portal [ =] 2

we
Communications ~
Brand: All ¥
Category: All v
DTNA Parts PRE-Memorial Day Sale is T

05/20/2025 - Promotions
Reminder - SelecTrucks May 2025 Webi

05/20/2025 « Used Trucks
5-29-25 Webinar: Custom Truck Services

05/20/2025 « Training
New Inventory Available on QuickMatch .

05/19/2025 + Used Trucks
REGISTER NOW - DTNA Parts Academy...

05/19/2025 « Training
Part Pricing Update - NEC_FG Filters Ma.

05/19/2025 Fleet News
View All Communications
Corporate Inventory «
Brand: All ¥
Inventory
SERIAL

VZ7154

VP8887

MBO561

MBO542

UN3446

MBO203
MBO186
YEAR/MODEL
2025 CASCADIA 126 INCH DAY CA

2024 CASCADIA 126 INCH DAY CA

2024 ECONIC_SD HIGH-ROOF

2024 ECONIC_SD HIGH-ROOF LOW

2023 WESTERN STAR 47X
2022 ECONIC_SD HIGH-ROOF

2022 ECONIC_SD HIGH-ROOF
View All Inventory
Promotions ~
05/27/2025
Finance & Insurance ~
F &1Pro2.0
#121694
Fig. 1, Opening the DTNA Portal Menu
Page 2

Daimler Truck

North America LLC
SF720A

Creation Date: August 2025
Field Service Campaign
2. Select ‘Service’ from the sidebar menu. See Fig. 2.
DTNA Portal Q
Communications « Corporate Inventory «

Brand: All ¥ Brand: All ¥

ar las)

Category: All v

Eee is] Inventory

DTNA Parts PRE-Memorial Day ..

ate) 05/20/2025 + Promotions SERIAL YEAR/MODEL

inder -S 7746, 2025 CASCADI,

Pe eat] Reminder - SelecTrucks May 20.. V77154 cA

05/20/2025 + Used Trucks =

Bh 2024 CASCADI,

a 5-29-25 Webinar: Custom Truc VP888 CA
05/20/2025 « Training
ST CSU EL acs
MBO56 2024 ECONIC_

New Inventory Available on Qui.

5/19/ 5+ Used Trucks ”

Pol 05/19/2025 « Used Truck ne

LOW

REGISTER NOW - DTNA Parts A...

05/19/2025 « Training N3446 2023 WESTER!

Part Pricing Update - NEC_FG F

05/19/2025 + Fleet News MB0203 2022 ECONIC_:

View All Communications 2022 ECONIC_!

05/27/2025 121695
Fig. 2, Selecting Service in the Sidebar Menu
3. Within the ‘Chassis Service Information’ panel, select the option ‘(VECI) for Recall Campaigns F1011/F1015 & Field

Service Campaign SF720.’ This redirects to an external website. See Fig. 3.
Chassis Service Information
e Customer Service Announcement e Request for Certification Label or OWI
Letters (CSA)
Driver’s and Maintenance Manuals +
(VECI) for Recall Campaigns

F1011/F 1015 & Field Service Campaign

SF720
Driver Info/Aids +
e Service Diagnostics and Tools +
Order Literature (Warranty Labels and

Chassis Service) e Spec Manager +
Order Literature (DTNA Marketing) e Tool Letters
08/11/2025 121696
Fig. 3, Chassis Service Information Panel
Page 3

Daimler Truck . . .

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
Enter the 4-digit alphanumeric dealer code for the corresponding dealer location in both the ‘Email’ and ‘Password’
4.

fields, then select ‘SIGN IN.’ See Fig. 4.
DAIMLER TRUCK
North America
User Login
121697
05/27/2025
Fig. 4, Sign In Page
Page 4

Daimler Truck

North America LLC
SF720A

Creation Date: August 2025
Field Service Campaign
5. Once signed in, the main ordering hub is seen. See Fig. 5.

6. _ If searching for a specific Vehicle Identification Number (VIN):

6.1. Enter the VIN in the search bar at the top-left of the screen. See Fig. 5.

6.2. Enter ‘1’ in the field on the left-hand side of the ‘ADD TO CART’ box, then select ‘ADD TO CART.’ See Fig. 5.
6.3. Repeat substeps 6.1 and 6.2 for additional VINs.
If you are unbale to locate your label, please verify you entered the correct VIN

If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system.

Ft | PRODUCT CODE . w+ 12245678910

25 or More Vin Numbers (1)

F1011 (22508)

F1015 (5300)

we

Cc

F101 1-268505-CC

Upload your order for 25 or mor. W1HKASL16PV268498 j W1HKASL1XPV268505 W1HKASL1XPV269279

E EA | EA EA

Maximum Qty: 1 j Maximum Qty: 1 Maximum Qty

| =a

05/27/2025 f121698

A. Enter the VIN in the search bar. C. Select ‘25ORMOREVINNUM ’ if ordering for more

than 25 VINs.

B. Enter ‘1’ in the field and select ‘ADD TO CART.’
Fig. 5, Main Ordering Hub
Page 5

Daimler Truck : : :

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
7. — If ordering for 25 or more VINs:
7.1. Select ‘25ORMOREVINNUM.’ A pop-up window appears. See Fig. 5.

7.2. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’ See Fig. 6.
7.3. Enter ‘1’ in the field on the bottom-left of the window, then select ‘ADD TO CART.’ See Fig. 6.
ro) REVINNUI Xx

Upload your order for 25 or more items

Properties

For orders with more than 25 items, please upload an excel

For orders with more than 25 items,

please select this item to upload an spreadsheet

Excel spreadsheet. Thanks *Attach File

A—~___, || Choose File |/No file chosen

| Upload

i

7 Lo

EA

05/27/2025 121699

A. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’

B. Enter ‘1’ in the blank field.

C. Select ‘ADD TO CART.’
Fig. 6, Ordering for 25 or More VINs
Page 6

Daimler Truck . . .

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
8. Select the cart button at the top-right of the page. See Fig. 7.
DAIMLER TRUCK
North America
HOME CONTACT US
If you are unbale to locate your label, please verify you entered the correct VIN.

If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system
os PRODUCT CODE ~ 20 ~ 123245678910
05/27/2025 121700
Fig. 7, Go to Cart Button
Page 7

Daimler Truck . . .

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
9. Confirm the list of VINs, then select ‘CONTINUE TO SHIPPING.’ See Eig. 8.
North America

HOME SHOP CONTACT US LOGOUT

BH _

Cart Summary Ba cocmecrosurrne |

ITEM CODE / NAME ole) beley asia’

WIHWASL Gv 260408 cy “A [ 000 |

05/27/2025 121701

A. Confirm the list of VINs. B. Select ‘CONTINUE TO SHIPPING.’
Fig. 8, Cart Summary
Page 8

Daimler Truck . . .

North America LLC Field Service Campaign
SF720A

Creation Date: August 2025
10. On the ‘Shipping’ screen, the address for the corresponding 4-digit alphanumeric dealer code used to log in is shown.

See Fig. 9.
10.1. If a different shipping address, such as a central location for the dealer family, needs to be entered, select the

black pencil icon to the right-hand side of the dealer code. See Fig. 9.
10.2. A pop-up window appears. Search for an address or select ‘CUSTOM LOCATION’ to manually enter the

shipping address. See Fig. 10.
10.3. If the shipping address is correct, select ‘CONTINUE TO CHECKOUT.’ See Fig. 9.
DAIMLER TRUCK
North America
HOME CONTACT US LOGOUT
A
B

Shipping J | BACK TO CART re am cekes se clias |

| 4

| ]

Ship To: y /

/
SIFD Cc
ATG TRI STATE TRUCK CENTER, LLC

411 HARTFORD TURNPIKE

SHREWSBURY, MA 01545
United States
05/27/2025 #121702
A. The address corresponding to the 4-digit alphanumeric dealer code is shown.

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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