Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

Subject: Fuse Panel Cover

Models Affected
Make Model Model Yr. Start | Model Yr. End | Prod. Start Date | Prod. End Date
Freightliner 114SD 2026 2026 March 24, 2025 | April 10, 2025

General Information

On behalf of the entity listed below, Daimler Truck North America LLC (DTNA) is initiating Field Service Campaign SF720
to modify the affected vehicles.

e Freightliner Trucks Division

PROBLEM: The fuse panel is printed with an incorrect amperage rating, which could result in potential electrical system
malfunctions if the fuse is replaced with the incorrect amperage.

SOLUTION: The panel will be replaced with a new one with the correct amperage printed on it.

There are approximately 250 vehicles involved.

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer
will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a
vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time
after receiving notification.

Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker
(Form WAR261).

Replacement Parts

Replacement fuse panels are now available and can be obtained by using the following instructions.

Page 1
Daimler Truck
North America LLC

SF720A

Creation Date: August 2025

Field Service Campaign

1. Goto the DTNA Portal. Select the ‘Open Menu’ icon at the top left of the screen to open the sidebar. See Fig. 1.

DTNA Portal [ =] 2
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Communications ~

Brand: All ¥

Category: All v

DTNA Parts PRE-Memorial Day Sale is T
05/20/2025 - Promotions

Reminder - SelecTrucks May 2025 Webi
05/20/2025 « Used Trucks

5-29-25 Webinar: Custom Truck Services
05/20/2025 « Training

New Inventory Available on QuickMatch .
05/19/2025 + Used Trucks

REGISTER NOW - DTNA Parts Academy...
05/19/2025 « Training

Part Pricing Update - NEC_FG Filters Ma.
05/19/2025 Fleet News

View All Communications

Corporate Inventory «

Brand: All ¥

Inventory

SERIAL
VZ7154
VP8887
MBO561
MBO542
UN3446
MBO203

MBO186

YEAR/MODEL

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2024 CASCADIA 126 INCH DAY CA
2024 ECONIC_SD HIGH-ROOF
2024 ECONIC_SD HIGH-ROOF LOW
2023 WESTERN STAR 47X

2022 ECONIC_SD HIGH-ROOF
2022 ECONIC_SD HIGH-ROOF

View All Inventory

Promotions ~

05/27/2025

Finance & Insurance ~

F &1Pro2.0

#121694

Fig. 1, Opening the DTNA Portal Menu

Page 2
Daimler Truck
North America LLC

SF720A
Creation Date: August 2025

Field Service Campaign

2. Select ‘Service’ from the sidebar menu. See Fig. 2.

DTNA Portal Q

Communications « Corporate Inventory «
Brand: All ¥ Brand: All ¥
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Category: All v
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ate) 05/20/2025 + Promotions SERIAL YEAR/MODEL
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05/20/2025 + Used Trucks =
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a 5-29-25 Webinar: Custom Truc VP888 CA

05/20/2025 « Training

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New Inventory Available on Qui.
5/19/ 5+ Used Trucks ”
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05/19/2025 « Training N3446 2023 WESTER!
Part Pricing Update - NEC_FG F
05/19/2025 + Fleet News MB0203 2022 ECONIC_:
View All Communications 2022 ECONIC_!
05/27/2025 121695

Fig. 2, Selecting Service in the Sidebar Menu

3. Within the ‘Chassis Service Information’ panel, select the option ‘(VECI) for Recall Campaigns F1011/F1015 & Field
Service Campaign SF720.’ This redirects to an external website. See Fig. 3.

Chassis Service Information

e Customer Service Announcement e Request for Certification Label or OWI

Letters (CSA)

Driver’s and Maintenance Manuals +

(VECI) for Recall Campaigns
F1011/F 1015 & Field Service Campaign
SF720

Driver Info/Aids +

e Service Diagnostics and Tools +

Order Literature (Warranty Labels and
Chassis Service) e Spec Manager +

Order Literature (DTNA Marketing) e Tool Letters

08/11/2025 121696

Fig. 3, Chassis Service Information Panel

Page 3
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

Enter the 4-digit alphanumeric dealer code for the corresponding dealer location in both the ‘Email’ and ‘Password’

4.
fields, then select ‘SIGN IN.’ See Fig. 4.

DAIMLER TRUCK

North America

User Login

121697

05/27/2025

Fig. 4, Sign In Page

Page 4
Daimler Truck
North America LLC

SF720A
Creation Date: August 2025

Field Service Campaign

5. Once signed in, the main ordering hub is seen. See Fig. 5.
6. _ If searching for a specific Vehicle Identification Number (VIN):
6.1. Enter the VIN in the search bar at the top-left of the screen. See Fig. 5.
6.2. Enter ‘1’ in the field on the left-hand side of the ‘ADD TO CART’ box, then select ‘ADD TO CART.’ See Fig. 5.

6.3. Repeat substeps 6.1 and 6.2 for additional VINs.

If you are unbale to locate your label, please verify you entered the correct VIN
If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system.
Ft | PRODUCT CODE . w+ 12245678910
25 or More Vin Numbers (1)
F1011 (22508)
F1015 (5300)
we
Cc
F101 1-268505-CC
Upload your order for 25 or mor. W1HKASL16PV268498 j W1HKASL1XPV268505 W1HKASL1XPV269279
E EA | EA EA
Maximum Qty: 1 j Maximum Qty: 1 Maximum Qty
| =a
05/27/2025 f121698
A. Enter the VIN in the search bar. C. Select ‘25ORMOREVINNUM ’ if ordering for more
than 25 VINs.
B. Enter ‘1’ in the field and select ‘ADD TO CART.’

Fig. 5, Main Ordering Hub

Page 5
Daimler Truck : : :
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

7. — If ordering for 25 or more VINs:

7.1. Select ‘25ORMOREVINNUM.’ A pop-up window appears. See Fig. 5.
7.2. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’ See Fig. 6.

7.3. Enter ‘1’ in the field on the bottom-left of the window, then select ‘ADD TO CART.’ See Fig. 6.

ro) REVINNUI Xx
Upload your order for 25 or more items
Properties
For orders with more than 25 items, please upload an excel
For orders with more than 25 items,
please select this item to upload an spreadsheet
Excel spreadsheet. Thanks *Attach File
A—~___, || Choose File |/No file chosen
| Upload
i
7 Lo
EA
05/27/2025 121699
A. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’
B. Enter ‘1’ in the blank field.
C. Select ‘ADD TO CART.’

Fig. 6, Ordering for 25 or More VINs

Page 6
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

8. Select the cart button at the top-right of the page. See Fig. 7.

DAIMLER TRUCK

North America

HOME CONTACT US

If you are unbale to locate your label, please verify you entered the correct VIN.
If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system

os PRODUCT CODE ~ 20 ~ 123245678910

05/27/2025 121700

Fig. 7, Go to Cart Button

Page 7
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

9. Confirm the list of VINs, then select ‘CONTINUE TO SHIPPING.’ See Eig. 8.

North America
HOME SHOP CONTACT US LOGOUT
BH _
Cart Summary Ba cocmecrosurrne |
ITEM CODE / NAME ole) beley asia’
WIHWASL Gv 260408 cy “A [ 000 |
05/27/2025 121701
A. Confirm the list of VINs. B. Select ‘CONTINUE TO SHIPPING.’

Fig. 8, Cart Summary

Page 8
Daimler Truck . . .
North America LLC Field Service Campaign

SF720A
Creation Date: August 2025

10. On the ‘Shipping’ screen, the address for the corresponding 4-digit alphanumeric dealer code used to log in is shown.
See Fig. 9.

10.1. If a different shipping address, such as a central location for the dealer family, needs to be entered, select the
black pencil icon to the right-hand side of the dealer code. See Fig. 9.

10.2. A pop-up window appears. Search for an address or select ‘CUSTOM LOCATION’ to manually enter the
shipping address. See Fig. 10.

10.3. If the shipping address is correct, select ‘CONTINUE TO CHECKOUT.’ See Fig. 9.

DAIMLER TRUCK

North America

HOME CONTACT US LOGOUT

A

B
Shipping J | BACK TO CART re am cekes se clias |
| 4
| ]
Ship To: y /
/

SIFD Cc

ATG TRI STATE TRUCK CENTER, LLC
411 HARTFORD TURNPIKE
SHREWSBURY, MA 01545

United States

05/27/2025 #121702

A. The address corresponding to the 4-digit alphanumeric dealer code is shown.