SERVICE BULLETIN
SB2508
ADDRESSEES

: Owners and operators of vehicles mentioned under “Application”
ABC Customer Care and Parts Source

VEHICLE TYPE

: CX35 MY2023, CX45 MY2023/2025

CONFIGURATION GROUP

: 8.14 Climate control – Water circuit

BULLETIN TYPE

: Field change program

DATE

: August 25th, 2025

SUBJECT

: Missing FMCSA decal on Eberspaëcher coolant
heater

CONDITIONS

: Refer to chapter "Warranty" further on in this bulletin.

APPLICATION:
This field change program bulletin is applicable to the following vehicles:
Model
CX45 MY2023
CX45 MY2025
CX35 MY2023

VIN
8443284569
8457084750, 8475384776
8308083099

Number of vehicles
138
205
20

DESCRIPTION:
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been
omitted. Verification is necessary in order that the decal is present in accordance with the
requirements of FMCSA.

Figure 1: Location of FMCSA decal on
Eberspaëcher L2 coolant heater

Figure 2: Location of FMCSA decal on
Eberspaëcher L3 coolant heater

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SB2508_US_en_2025-08-25

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COMPONENTS
FMCSA decal

Figure 3

VH Reference
11933088

Description
FMCSA decal, self-adhesive

Qty.*
1

* Suited for one vehicle
SPECIAL TOOLS, EQUIPMENT OR SERVICES:
No special tools, equipment or services required.

JOB QUALIFICATION:
No special job qualification required.
.

PREPARATIONS:





Make sure that the parking brake is applied and stop the engine.
Switch off all systems and turn off the battery isolation switch on the dashboard.
Install a "DO NOT OPERATE" warning message on the instrument panel.
Read the entire procedure before starting to work.

WARNING!
Observe safe shop practices at all times.

PROCEDURE
Step
1
2
3

4
5
6

Action
Open the coolant heater compartment door.
Verify that the FMCSA decal was installed.
If the decal is missing, order the decal and affix it to the required location (refer to figures
1 and 2).
NOTE: To ensure the decal adheres properly, thoroughly clean the application area
before placing the decal.
Close the coolant heater compartment door.
Notify ABC Companies by mail. Write the text “SB2508 executed for VIN…..” in the mail
and send the mail to [email protected].
For ABC Companies only: register through the registration button located behind
service bulletin SB2508 on the VDL Van Hool customer portal. Write the text
"SB2508 executed" in the field "Remark".

End of procedure.

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SB2508_US_en_2025-08-25

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WARRANTY
1. Terms and conditions:
VDL Van Hool will accept warranty claims for this issue as follows:
Parts: parts will be supplied through your nearest ABC customer care and parts source facility
at no cost.
Labor allowance: no labor allowance will be awarded for the reason that it can be executed
during the next service.
Campaign/expiration date: Service Bulletin issue date + 1 year
2. Claim references:
Job code: O62508N
Claim submission: Contact ABC Customer Care Warranty Department for guidance.
Monitoring and performance: The claim records pertaining to this Bulletin will be used to
determine that the remedy has been executed in accordance with the manufacturer’s
instructions and to evaluate the status of this Field Change Program.

HELP DESK
If there are any questions, please call ABC Customer Care & Parts Source toll-free for guidance on
1-877-427-7278. Listen for the prompts for warranty and select that option.

DISCLAIMER
The procedures contained herein are not exclusive. VDL Van Hool cannot possibly know, evaluate,
or advise the transportation industry of all conceivable ways in which a procedure may be
undertaken or of the possible consequences of each such procedure. Other methods may be
equally reasonable or even more effective, depending on the specific circumstances involved.
Each carrier that uses the procedures herein must thoroughly ensure that neither the safety of its
employees or agents, nor the safety or usefulness of any products, will be jeopardized by any
procedure selected.

INFORMATION HANDLING
Important additions and modifications regarding technical information not yet included in the
manual will be communicated through Service Bulletins.

VDL VAN HOOL CUSTOMER PORTAL
Consult the customer portal regularly for the latest service documentation. In addition to the
maintenance manual, you will also find the operating manual and the spare parts catalogue of your
vehicle on the customer portal. The customer portal is accessible through
www.vdlvanhool.com/MyVDL Van Hool, and only with a code (password) from VDL Van Hool. If
you do not have a password yet, request it by using the link on the VDL Van Hool website.

SB2508_US_en_2025-08-25

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