SERVICE BULLETIN
SB2509
ADDRESSEES

: Owners and operators of vehicles mentioned under “Application”
ABC Customer Care and Parts Source

VEHICLE TYPE

: CX35, CX45, TX.. and TDX25

CONFIGURATION GROUP

: 8.14 Climate control – Water circuit

BULLETIN TYPE

: Service information

DATE

: August 25th, 2025

SUBJECT

: Missing FMCSA decal on Eberspaëcher coolant
heater

CONDITIONS

: This service bulletin does not entitle to any reimbursement.

APPLICATION
This service information bulletin is applicable to the following vehicles:
Model
CX35
CX45

TX..
TDX25

VIN
4877548874, 4922549249, 4927049329, 4964049735,
4978749999, 8300183079
4820048774, 4887549224, 4925049269, 4933049639,
4973649786, 8100181820, 8193681971, 8197581976,
8400184431
4110041236, 4125041635, 4164441750
4280042820, 4289242919, 4293042963, 4296542989,
8900189145, 8916689248

Number
573
2594

630
337
Total: 4134

DESCRIPTION:
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been
omitted. Verification is necessary in order that the decal is present in accordance with the
requirements of FMCSA.

Figure 1: Location of FMCSA decal on
Eberspaëcher L2 coolant heater
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SB2509_US_en_2025-08-25

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COMPONENTS
FMCSA decal

Figure 2

VH Reference
11933088

Description
FMCSA decal, self-adhesive

Qty.*
1

* Suited for one vehicle. Decal can be ordered through your nearest ABC customer care and parts source
facility.

SPECIAL TOOLS, EQUIPMENT OR SERVICES:
No special tools, equipment or services required.

JOB QUALIFICATION:
No special job qualification required.
.

PREPARATIONS:





Make sure that the parking brake is applied and stop the engine.
Switch off all systems and turn off the battery isolation switch on the dashboard.
Install a "DO NOT OPERATE" warning message on the instrument panel.
Read the entire procedure before starting to work.

WARNING!
Observe safe shop practices at all times.

PROCEDURE
Step
1
2
3

4

Action
Open the coolant heater compartment door.
Verify that the FMCSA decal was installed.
If the decal is missing, order the decal and affix it to the required location (refer to figure 1).
NOTE: To ensure the decal adheres properly, thoroughly clean the application area
before placing the decal.
Close the coolant heater compartment door.

End of procedure.

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HELP DESK
If there are any questions, please call ABC Customer Care & Parts Source toll-free for guidance on
1-877-427-7278. Listen for the prompts for warranty and select that option.

DISCLAIMER
The procedures contained herein are not exclusive. VDL Van Hool cannot possibly know, evaluate,
or advise the transportation industry of all conceivable ways in which a procedure may be
undertaken or of the possible consequences of each such procedure. Other methods may be
equally reasonable or even more effective, depending on the specific circumstances involved.
Each carrier that uses the procedures herein must thoroughly ensure that neither the safety of its
employees or agents, nor the safety or usefulness of any products, will be jeopardized by any
procedure selected.

INFORMATION HANDLING
Important additions and modifications regarding technical information not yet included in the
manual will be communicated through Service Bulletins.

VDL VAN HOOL CUSTOMER PORTAL
Consult the customer portal regularly for the latest service documentation. In addition to the
maintenance manual, you will also find the operating manual and the spare parts catalogue of your
vehicle on the customer portal. The customer portal is accessible through
www.vdlvanhool.com/MyVDL Van Hool, and only with a code (password) from VDL Van Hool. If
you do not have a password yet, request it by using the link on the VDL Van Hool website.

SB2509_US_en_2025-08-25

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