Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 25B07

June 2025

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

On your vehicle the summer tire tread may potentially crack due to cold
temperatures.

What is the effect?

If the vehicle is driven during cold temperatures less than 19 degrees
Fahrenheit (-7 degrees Celsius), the treads of these summer tires may
develop visible cracks. You will still be able to safely use the vehicle with this
condition.

What will Ford and
your dealer do?

Parts are now available to repair your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to inspect your
summer tires and replace if cracks are evident, free of charge, under the
terms of this program.
This Customer Satisfaction Program will be in effect until June 11, 2026
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B07.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.

 Copyright 2025 Ford Motor Company

NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts and procedures were used. If the previously paid repair was
performed before the date of this letter, you may be eligible for a refund.
Refunds will only be provided for services related to cracked summer tires.
To verify eligibility and expedite reimbursement, give your paid original
receipt to your dealer before June 11, 2026. To avoid delays, do not send
receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records, which are based primarily on state registration and title
data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711. If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Customer Service Division

 Copyright 2025 Ford Motor Company

Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121

Programa de satisfacción del cliente 25B07

Junio 2025

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?

En su vehículo, la banda de rodadura de los neumáticos de verano podría
agrietarse debido a las bajas temperaturas.

¿Cuál es el efecto?

Si el vehículo se conduce a temperaturas frías inferiores a 19 grados
Fahrenheit (-7 grados Celsius), las bandas de rodadura de estos
neumáticos de verano podrían desarrollar grietas visibles. Igualmente se
puede usar el vehículo de forma segura con esta condición.

¿Qué medidas
adoptarán Ford y su
concesionario?

Las piezas para reparar su vehículo ya se encuentran disponibles. Para
satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su
concesionario a inspeccionar los neumáticos de verano y a reemplazarlos si
hubiesen grietas evidentes, sin costo alguno, conforme a los términos de
este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 11 de
junio de 2026, sin importar el millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.

¿Cuánto tiempo
tomará?

El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más. Además, se realizará una inspección
del vehículo para determinar si se deben solicitar piezas.

 Copyright 2025 Ford Motor Company

¿Qué debe hacer?

Llame a su concesionario lo antes posible para programar una cita de
servicio a fin de realizar el Programa de satisfacción del cliente 25B07.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.

Servicio de retiro y
entrega

El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Ha pagado
anteriormente por esta
reparación?

Si ya pagó por una reparación que aborda el problema descrito en esta
carta, igualmente se le recomienda realizar esta acción de servicio para
asegurarse de que se hayan utilizado las piezas y los procedimientos
correctos. Si el pago por esta reparación se efectuó antes de la fecha de
esta carta, podrá solicitar un reembolso. Solo se proporcionarán reembolsos
por servicios relacionados con neumáticos de verano agrietados. Para
comprobar si cumple con los requisitos y agilizar el reembolso, entregue el
recibo de pago original a su concesionario antes del 11 de junio de 2026.
Para evitar demoras, no envíe los recibos a Ford Motor Company.

¿Qué pasa si ya no es
el propietario del
vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque en nuestros archivos, basados principalmente en datos de
registro y propiedad de los EE. UU., aparece usted como el propietario
actual.

 Copyright 2025 Ford Motor Company

¿Podemos hacer algo
más por usted?

Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Los
usuarios de TTY/TDD deberán comunicarse con el RAC al número que
aparece, mediante el Servicio de retransmisión de telecomunicaciones, para
ello deberán marcar 711. Si desea comunicarse con nosotros a través de
Internet, nuestra dirección es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).

Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

CERTAIN 2024-2025 MODEL YEAR MUSTANG VEHICLES EQUIPPED WITH A
DARK HORSE HANDLING PACKAGE AND SUMMER TIRES — SUMMER TIRE
INSPECTION
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

SERVICE PROCEDURE
1. Raise the vehicle on a hoist following Workshop Manual (WSM) procedures in Section 100-02.
2. Inspect the tread of all four tires for cracking. See Figures 1-5.

PASS

24946A

FIGURE 1
PASS

FIGURE 2
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD
FOR
24946E
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

FRONT
DOOR
TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

DOES NOT PASS

FRONT
DOOR
24946B

FIGURE 3
DOES NOT PASS

FRONT
DOOR

FIGURE 4
DOES NOT PASS

24946C
STUD
FOR
MISSING NUT

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

FIGURE 5

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD
FOR
24946D
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

3. Do any of the tire treads show signs of cracking?
- Yes - Does not pass Inspection, continue to Step 4.
- No - Passes Inspection, this FSA is complete.
Ford has requested photo evidence prior to performing the repair for the FSA.
NOTE: The Special Service Support Center (SSSC) must provide approval prior to performing the repair.
4. Contact the SSSC and upload the necessary photo(s) or copy of documentation(s) as an attachment
for review.
• Attach photo of vehicle mileage.
• Attach photo of door tag showing the Vehicle Identification Number (VIN).
• Attach photos of all cracked tires.
5. There are two ways to submit the requested items to SSSC.
a. Directly in the SSSC contact request form while submitting your contact on your desktop.
b. Via PTS Mobile under the Images/Files Upload menu selection. Select SSSC in the sub-menu
and ensure your P&A code is correct. Upload the item(s) by selecting the appropriate FSA with
the option to use a prior contact ID. The item(s) will be associated with your SSSC contact

during submission.
NOTE: If you have not submitted an SSSC contact yet, then you can still upload the item(s) via PTS
mobile, and the item(s) will be available when opening your SSSC contact for this VIN and recall.
6. SSSC will provide approval via web contact. No approval code required.
7. Replace all four tires.
Using Summer Tires: Summer tires provide superior performance on wet and dry roads. Summer tires
do not have the Mud and Snow (M+S or M/S) tire traction rating on the tire side

wall. Since summer tires do not have the same traction performance as All-season

or Snow tires, we do not recommend using summer tires when temperatures drop
to about 45 °F (7 °C) or below, depending on tire wear and environmental

conditions, or in snow and ice conditions. Like any tire, summer tire performance
is affected by tire wear and environmental conditions. If you must drive in those
conditions, we recommend using Mud and Snow (M+S, M/S), All-season or Snow

tires.
Always store your summer tires indoors at temperatures above 19 °F (-7 °C). The
rubber compounds used in these tires lose flexibility and may develop surface
cracks in the tread area at temperatures below 19 °F (-7 °C). If the tires have been
subjected to 19 °F (-7 °C) or less, warm them in a heated space to at least
41 °F (5 °C) for at least 24 hours before installing them on a vehicle, or moving the
vehicle with the tires installed, or checking tire inflation. Always inspect the tires
after storage periods and before use.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested

to be returned to Ford, all parts replaced under this FSA must be scrapped

in accordance with all applicable local, state, and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 11, 2025

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07 – Supplement #1
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer
Only Tires
Summer Tire Inspection
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer
Only Tires
Summer Tire Inspection

REF:

New! REASON FOR THIS SUPPLEMENT
• Vehicle population has been updated to reflect added vehicles.
• Owner Letters will be mailed the week of June 23, 2025.
New! PROGRAM TERMS
This program will be in effect through June 11, 2026. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

Mustang

2024

Flatrock

March 26, 2024 through November 4, 2024

Mustang

2025