required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 25B07 – Supplement #1
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 25B07.
 Customer Concern Code (CCC): TA4 Split/cracks in sidewall/tread.
 Condition Code (CC): D4 Flaw in Material.
 Causal Part Number: 1508, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 25B07
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• New! Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC 16573, announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25B07 – Supplement #1
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

25B07A

0.3 Hours

25B07BB

0.3 Hours

25B07C

1.1 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

25B07PP

0.5 Hours

Time allowed to submit photos.
1. Attach a photo of vehicle mileage.
2. Attach a photo of door tag showing VIN.
3. Attach photos of all cracked tires.

25B07ZZ

0.2 Hours

PASS - Inspect summer tires for cracks.
DOES NOT PASS - Inspect summer tires for cracks.
(Keeps FSA open until new tires arrive)
Replace and Balance all four tires.

PARTS REQUIREMENTS / ORDERING INFORMATION

If tires do not pass inspection (if one tire is cracked, all four should be replaced)
Submit a VIN-specific Part Order contact via the SSSC Web Contact Site. SSSC will provide approval
via web contact. No Approval code required.
The VIN-specific part order must provide the following:
Attach a photo of vehicle mileage, door tag showing VIN, and photos showing cracked tires.
Part Number
Description
Order Quantity
9OO5 4080100

Front Summer Tire (The part number prefix
contains O’s not zero’s)

2

9OO5 4080200

Rear Summer Tire (The part number prefix
contains O’s not zeros)

2

After receiving verbal approval from SSSC, order tires through your local ATW program Pirelli Tire
Distributor. If you do not have a local Pirelli Tire Distributor, contact Tire Program Headquarters at 1888-353-3251 or email [email protected].
DEALER PRICE
For the latest tire pricing, please refer to the Tire Sales Tool.
FMCDealer > Parts and Service > Parts Product Line Information > Tires > Tire Sales Tool.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 25B07 – Supplement #1
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 Ford Motor Company

25B07

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 25B07 Field Service Action program.

☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page 1
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer Only
Tires
Summer Tire Inspection
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.

•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page 2
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer Only
Tires
Summer Tire Inspection
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

CERTAIN 2024-2025 MODEL YEAR MUSTANG VEHICLES EQUIPPED WITH A
DARK HORSE HANDLING PACKAGE AND SUMMER TIRES — SUMMER TIRE
INSPECTION
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

SERVICE PROCEDURE
1. Raise the vehicle on a hoist following Workshop Manual (WSM) procedures in Section 100-02.
2. Inspect the tread of all four tires for cracking. See Figures 1-5.

PASS

24946A

FIGURE 1
PASS

FIGURE 2
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD
FOR
24946E
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

FRONT
DOOR
TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

DOES NOT PASS

FRONT
DOOR
24946B

FIGURE 3
DOES NOT PASS

FRONT
DOOR

FIGURE 4
DOES NOT PASS

24946C
STUD
FOR
MISSING NUT

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

FIGURE 5

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD
FOR
24946D
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

3. Do any of the tire treads show signs of cracking?
- Yes - Does not pass Inspection, continue to Step 4.
- No - Passes Inspection, this FSA is complete.
Ford has requested photo evidence prior to performing the repair for the FSA.
NOTE: The Special Service Support Center (SSSC) must provide approval prior to performing the repair.
4. Contact the SSSC and upload the necessary photo(s) or copy of documentation(s) as an attachment
for review.
• Attach photo of vehicle mileage.
• Attach photo of door tag showing the Vehicle Identification Number (VIN).
• Attach photos of all cracked tires.
5. There are two ways to submit the requested items to SSSC.
a. Directly in the SSSC contact request form while submitting your contact on your desktop.
b. Via PTS Mobile under the Images/Files Upload menu selection. Select SSSC in the sub-menu
and ensure your P&A code is correct. Upload the item(s) by selecting the appropriate FSA with
the option to use a prior contact ID. The item(s) will be associated with your SSSC contact

during submission.
NOTE: If you have not submitted an SSSC contact yet, then you can still upload the item(s) via PTS
mobile, and the item(s) will be available when opening your SSSC contact for this VIN and recall.
6. SSSC will provide approval via web contact. No approval code required.
7. Replace all four tires.
Using Summer Tires: Summer tires provide superior performance on wet and dry roads. Summer tires
do not have the Mud and Snow (M+S or M/S) tire traction rating on the tire side

wall. Since summer tires do not have the same traction performance as All-season

or Snow tires, we do not recommend using summer tires when temperatures drop
to about 45 °F (7 °C) or below, depending on tire wear and environmental

conditions, or in snow and ice conditions. Like any tire, summer tire performance
is affected by tire wear and environmental conditions. If you must drive in those
conditions, we recommend using Mud and Snow (M+S, M/S), All-season or Snow

tires.
Always store your summer tires indoors at temperatures above 19 °F (-7 °C). The
rubber compounds used in these tires lose flexibility and may develop surface
cracks in the tread area at temperatures below 19 °F (-7 °C). If the tires have been
subjected to 19 °F (-7 °C) or less, warm them in a heated space to at least
41 °F (5 °C) for at least 24 hours before installing them on a vehicle, or moving the
vehicle with the tires installed, or checking tire inflation. Always inspect the tires
after storage periods and before use.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 25B07-S1

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested

to be returned to Ford, all parts replaced under this FSA must be scrapped

in accordance with all applicable local, state, and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025