NHTSA ID Number: 11020057
Manufacturer Communication Number: 25B07
TSB/Document Date: 2025-07-02
Summary
Certain 2024-2025 Model Year Mustang
Dark Horse Vehicles Equipped with Summer Only Tires Summer Tire Inspection
Flatrock
October 24, 2024 through October 30, 2024
New! U.S population of affected vehicles: 309. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer Only Tires may
develop cracks visible to the customer if driven during cold temperatures less than 19 degrees
Fahrenheit (-7 degrees Celsius). The customer will still be able to safely use the vehicle.
Copyright 2025 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect all four summer tires on the vehicle, and if any of the tires show signs of cracking on the tread
surface, all four tires should be replaced. This service must be performed on all affected vehicles with
summer tires at no charge to the vehicle owner. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 23, 2025, or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 25B07 – Supplement #1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•
All repairs in this program have the following assessment level.
- Not a Mobile Service Repair.
OASIS ACTIVATION
OASIS will be activated on March 19, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 19,
2025. Owner names and addresses will be available by July 11, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
June 11, 2026.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with cracked summer tires.
Copyright 2025 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 25B07 – Supplement #1
New! FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16573, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review of the cracked summer tires. This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images / Files Upload menu selection.
You should select SSSC in the sub-menu and ensure your P&A code is correct.
Upload the photo(s) by selecting the appropriate FSA with the option to use a
prior contact ID. These photo(s) will be associated with your SSSC contact
during submission.
If you have not submitted a SSSC contact yet, then you can still upload the
photo(s) via PTS Mobile, and the photo(s) will be available when opening your
SSSC contact for this VIN and recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Copyright 2025 Ford Motor Company
Administrative Information
Page 3 of 3
Customer Satisfaction Program 25B07 – Supplement #1
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
Claim type 31: Field Service Action.
Sub Code: 25B07.
Customer Concern Code (CCC): TA4 Split/cracks in sidewall/tread.
Condition Code (CC): D4 Flaw in Material.
Causal Part Number: 1508, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 25B07
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• New! Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
Refer to EFC 16573, announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Copyright 2025 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25B07 – Supplement #1
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
25B07A
0.3 Hours
25B07BB
0.3 Hours
25B07C
1.1 Hours
Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
25B07PP
0.5 Hours
Time allowed to submit photos.
1. Attach a photo of vehicle mileage.
2. Attach a photo of door tag showing VIN.
3. Attach photos of all cracked tires.
25B07ZZ
0.2 Hours
PASS - Inspect summer tires for cracks.
DOES NOT PASS - Inspect summer tires for cracks.
(Keeps FSA open until new tires arrive)
Replace and Balance all four tires.
PARTS REQUIREMENTS / ORDERING INFORMATION
If tires do not pass inspection (if one tire is cracked, all four should be replaced)
Submit a VIN-specific Part Order contact via the SSSC Web Contact Site. SSSC will provide approval
via web contact. No Approval code required.
The VIN-specific part order must provide the following:
Attach a photo of vehicle mileage, door tag showing VIN, and photos showing cracked tires.
Part Number
Description
Order Quantity
9OO5 4080100
Front Summer Tire (The part number prefix
contains O’s not zero’s)
2
9OO5 4080200
Rear Summer Tire (The part number prefix
contains O’s not zeros)
2
After receiving verbal approval from SSSC, order tires through your local ATW program Pirelli Tire
Distributor. If you do not have a local Pirelli Tire Distributor, contact Tire Program Headquarters at 1888-353-3251 or email [email protected].
DEALER PRICE
For the latest tire pricing, please refer to the Tire Sales Tool.
FMCDealer > Parts and Service > Parts Product Line Information > Tires > Tire Sales Tool.
Copyright 2025 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 25B07 – Supplement #1
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
Copyright 2025 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
June 11, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07 – Supplement #1
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer
Only Tires
Summer Tire Inspection
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B07
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer
Only Tires
Summer Tire Inspection
REF:
New! REASON FOR THIS SUPPLEMENT
• Vehicle population has been updated to reflect added vehicles.
• Owner Letters will be mailed the week of June 23, 2025.
New! PROGRAM TERMS
This program will be in effect through June 11, 2026. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Date Range
2024
Flatrock
March 26, 2024 through November 4, 2024
2025
Flatrock
October 24, 2024 through October 30, 2024
New! U.S population of affected vehicles: 309. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
Certain 2024-2025 Model Year Mustang Dark Horse Vehicles Equipped with Summer Only Tires may
develop cracks visible to the customer if driven during cold temperatures less than 19 degrees
Fahrenheit (-7 degrees Celsius). The customer will still be able to safely use the vehicle.
Copyright 2025 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect all four summer tires on the vehicle, and if any of the tires show signs of cracking on the tread
surface, all four tires should be replaced. This service must be performed on all affected vehicles with
summer tires at no charge to the vehicle owner. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 23, 2025, or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 25B07 – Supplement #1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•
All repairs in this program have the following assessment level.
- Not a Mobile Service Repair.
OASIS ACTIVATION
OASIS will be activated on March 19, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 19,
2025. Owner names and addresses will be available by July 11, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
June 11, 2026.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with cracked summer tires.
Copyright 2025 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 25B07 – Supplement #1
New! FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16573, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review of the cracked summer tires. This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your
desktop.
o Via PTS Mobile under the Images / Files Upload menu selection.
You should select SSSC in the sub-menu and ensure your P&A code is correct.
Upload the photo(s) by selecting the appropriate FSA with the option to use a
prior contact ID. These photo(s) will be associated with your SSSC contact
during submission.
If you have not submitted a SSSC contact yet, then you can still upload the
photo(s) via PTS Mobile, and the photo(s) will be available when opening your
SSSC contact for this VIN and recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
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TSB/Document ID: 25B07
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-11
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: WHEELS
MFR Component System:
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