NHTSA ID Number: 11018950
Manufacturer Communication Number: 24N19
TSB/Document Date: 2025-06-03
Summary
Certain 2020-2024 Model Year Escape and 2021-2024 Model Year Corsair Plug-in Hybrid
Electric Vehicles (PHEV) – High Voltage Battery Replacement
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 24N19
May 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
Although your vehicle’s high voltage (HV) battery is likely functioning fine,
we are pleased to let you know that Ford Motor Company is providing a
one-time full replacement (if needed) free of charge (parts and labor) of the
HV battery for 10 years or 150,000 miles from the warranty start date of
your vehicle, whichever occurs first.
What is the effect?
Your vehicle may experience a reduction in drive power with an illuminated
Malfunction Indicator Lamp (MIL) and/or a Service Engine (wrench) light
displayed in the instrument panel cluster indicating diagnostic trouble code
(DTC) P0B24 (to be found by your dealer) if the HV battery needs
replacement. Plug-in charge limits will also be reduced to prevent further
damage. These symptoms indicate a manufacturing defect in one or more
of the vehicle’s HV battery cells.
Malfunction Indicator
and
Service Engine Lights
If your vehicle has already exceeded either time or mileage limits listed
above, this one-time repair offer will last through May 31, 2026. Coverage is
automatically transferred to subsequent owners.
What will Ford and
your dealer do?
If needed - Parts are now available to repair your vehicle.
If your vehicle's HV battery requires replacement due to a manufacturing
defect, indicated by the P0B24 DTC, and your vehicle is within the indicated
time/mileage limitations, Ford Motor Company has authorized your dealer to
replace the HV battery free of charge. This is a one-time repair program.
How long will it take?
If the HV battery requires replacement, the time needed for this repair may
be several days due to part ordering and service scheduling requirements.
Copyright 2025 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless you have a
reduction in drive power with an illuminated MIL / Service Engine light
displayed in the instrument panel cluster. Please keep this letter as a
reminder of the one-time repair offer for your HV battery.
If you experience the symptoms above, and your vehicle is within the
indicated time/mileage limitations, contact your dealer to schedule a service
appointment for Customer Satisfaction Program 24N19. Your dealer will
replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
If your dealer determines that the HV battery requires replacement and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel,
insurance, and tax) while your vehicle is at the dealership for repairs. Please
see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 24N19
Mayo 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Aunque es probable que la batería de alto voltaje (HV) de su vehículo esté
funcionando bien, nos complace informarle que Ford Motor Company
ofrece un reemplazo completo por única vez (si necesario) sin cargo
(piezas y mano de obra) de la batería de HV durante 10 años o 150,000
millas a partir de la fecha de inicio de la garantía del vehículo, lo que ocurra
primero.
¿Cuál es el efecto?
Es posible que su vehículo experimente una reducción en la potencia de
impulsión con un indicador de mal funcionamiento (MIL) encendido y/o una
luz de servicio del motor (llave) en el tablero instrumentos que indica el
código de diagnóstico de fallas (DTC) P0B24 (que encontrará su
concesionario) si es necesario reemplazar la batería de HV. Los límites de
carga de los vehículos enchufables también se reducirán para evitar más
daños. Estos síntomas indican un defecto de fabricación en una o más de
las celdas de la batería de HV del vehículo.
Indicador de mal
funcionamiento
y
Luces de servicio del
motor
Si su vehículo ya superó los límites de tiempo o de millaje anteriormente
indicados, esta oferta de reparación única estará vigente hasta el 31 de
mayo de 2026. La cobertura se transfiere automáticamente a los
propietarios posteriores.
¿Qué medidas
adoptarán Ford y su
concesionario?
Si es necesario, las piezas para reparar su vehículo ya se encuentran
disponibles.
Si la batería de HV de su vehículo requiere reemplazo debido a una falla de
fabricación, indicada por el DTC P0B24, y su vehículo se encuentra dentro
de las limitaciones de tiempo/millaje indicadas, Ford Motor Company ha
autorizado a su concesionario a reemplazar la batería de HV sin costo
alguno. Este es un programa de reparación única.
Copyright 2025 Ford Motor Company
¿Cuánto tiempo
tomará?
Si es necesario reemplazar la batería de HV, el tiempo necesario para esta
reparación puede ser de varios días debido a los requisitos de pedido de
piezas y programación del servicio.
¿Qué debe hacer?
No es necesario que regrese a su concesionario para esta reparación a
menos que tenga una reducción en la potencia de impulsión con una luz
MIL/de servicio del motor encendida en el tablero de instrumentos.
Conserve esta carta como recordatorio de la oferta de reparación única
para su batería de HV.
Si experimenta los síntomas mencionados anteriormente y su vehículo se
encuentra dentro de los límites de tiempo o millaje indicados, comuníquese
con su concesionario para programar una cita de servicio para realizar el
Programa de satisfacción del cliente 24N19. Su distribuidor reemplazará las
piezas sin costo alguno.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
¿Necesita un
vehículo de alquiler?
Si su concesionario determina que es necesario efectuar el reemplazo de la
batería del HV y el vehículo debe permanecer en las instalaciones durante
la noche, el concesionario está autorizado a ofrecerle un vehículo de
alquiler para su transporte personal sin costo (excepto el combustible, el
seguro y los impuestos) mientras su vehículo se encuentre en reparación.
Comuníquese con su concesionario para conocer las pautas y limitaciones.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866436-7332 y uno de nuestros representantes con gusto lo atenderá. El RAC
está abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si
es usuario de TTY/TDD, comuníquese con el RAC al número que se
menciona, mediante el servicio de retransmisión de telecomunicaciones,
para esto, marque el 711.
Copyright 2025 Ford Motor Company
¿Podemos hacer algo
más por usted?
(continuación)
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
Copyright 2025 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
May 20, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 24N19
Certain 2020-2024 Model Year Escape and 2021-2024 Model Year Corsair Plug-in
Hybrid Electric Vehicles (PHEV) – High Voltage Battery Replacement
REF :
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S79
Dated: May 20, 2025
PROGRAM TERMS
Field Service Action 24S79 should be completed prior to proceeding with this program. If the high
voltage (HV) battery is replaced under 24S79 this program will automatically be closed.
NOTE: This is a one-time replacement program for HV batteries that require replacement due to a
manufacturing defect, indicated by the P0B24 DTC.
This program provides a no-cost, one-time replacement (if needed) of the HV battery for 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first unless HV
battery has been previously replaced.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
last through May 31, 2026.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Corsair
2021-2024
Escape
2020-2024
Louisville
Build Date Range
October 24, 2019 through April 16, 2024
July 10, 2019 through April 17, 2024
U.S. population of affected vehicles: 20,134. Affected vehicles are identified in OASIS.
Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be
returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more
information.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
In some of the affected vehicles, customers may experience a reduction in motive power with an
illuminated Malfunction Indicator Lamp (MIL) and/or a Service Engine (wrench) light displayed in the
instrument panel cluster indicating diagnostic trouble code (DTC) P0B24 if the HV battery needs
replacement. Plug-in charge limits will also be reduced to prevent further damage. These symptoms
indicate a manufacturing defect in one or more of the vehicle’s HV battery cells.
Copyright 2025 Ford Motor Company
SERVICE ACTION
Requirements:
• Field Service Action 24S79 should be completed prior to proceeding with this program.
• Vehicle must exhibit a Diagnostic Trouble Code (DTC) P0B24.
If an affected vehicle meets the requirements above, replace the HV battery.
NOTE: If the high voltage (HV) battery is replaced under 24S79 this program does not apply.
This service must be performed at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of May 26, 2025 or earlier. Dealers should repair
any affected vehicles that experience DTC P0B24, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 24N19
OASIS ACTIVATION
OASIS will be activated on May 20, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
BRANDED / SALVAGED TITLE VEHICLES
Vehicles with canceled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 5 days for a comparable rental vehicle. Follow Customer Loyalty
Program (CLP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the
vehicle is at the dealership for part replacement. Prior approval for more than 5 rental days is required
from the Centralized Loaner Support Team. Contact the Centralized Loaner Support Team via the
CRC Dealer Portal for consideration and approval if appropriate.
Dealers may request a rental vehicle when Ford parts are on backorder; prior approval is required
from the Centralized Loaner Support Team via the CRC Dealer Portal.
• If the vehicle is off road, then refer to EFC14236. Vehicle Off Road (VOR) escalation is
required in DOW.
The CRC Dealer Portal Job Aid can be referenced at:
fmcdealer.dealerconnection.com/content/dam/fmcdealer/documents/parts_service/cust_sat/GCCT/Pa
ges/FSALoanerProgram.pdf
TOWING
Conditional – For undrivable vehicles related to HV battery issues ONLY: If towing is required,
dealers are authorized to claim up to a maximum value of $250 to provide towing services for this
program.
Copyright 2025 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 24N19
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 24N19 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
Claim type 31: Field Service Action
Sub Code: 24N19
Customer Concern Code (CCC): D16 – HV Battery System Troubles
Condition Code (CC): 04 – Software Revision / Flash Module
Causal Part Number: 10B759, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Customer Loyalty Program (CLP) guidelines for
dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense
code RENTAL.
Copyright 2025 Ford Motor Company
Customer Satisfaction Program 24N19
Administrative Information
Page 3 of 3
CLAIMS PREPARATION AND SUBMISSION (continued)
• Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the HV
battery. To claim the allowance, enter $600 as HANDLG in the Misc. Expense area of the
claim form.
• Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program. Submit on the same line as the repair.
o CONDITIONAL: For undrivable vehicles related to HV battery issues ONLY.
o Program Code: 24N19
o Misc. Expense: TOW
o Misc. Expense: Claim up to $250.00
Copyright 2025 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 24N19
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Corsair HV battery replacement – if required.
24N19B
3.2 Hours
Escape HV battery replacement – if required.
24N19C
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TSB/Document ID: 24N19
Replacement Service Bulletin Number:
MFR Communication Date: 2025-05-20
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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- 【Multi Functional Intelligent Car Scanner Diagnostic Tool】 Automatic VIN + Real-time Data + DTC Lookup + Historical Diagnostic Records: This OBD2 scanner features auto serch technology, allowing for car recognition without the need for manual input. The real-time data of the car ECU is read and displayed in the form of text or a 4-in-1 merged waveform chart. You can save, share, print or send the entire inspection report via email for analysis. Historical diagnostic reports help you quickly identify vehicle issues and understand the condition of the vehicle. The built-in 'feedback' module provides customized repair Operation recommendations from our certified professionals.
- 【Upgraded Hardware + Ergonomically Engineered】 THINKSCAN 662 OBD2 scanner has a friendly combination of touch screen and physical buttons with an ergonomic appearance for comfortable use.Experience 2x faster scans and 50% longer lifespan vs standard models.This scanner para autos boast a 4-core 1.8GHz CPU,6.2-inch HD touch screen,2GB RAM + 32GB ROM storage capacity,a long-lasting 4150mAh battery,Android 8 ensures lightning-fast bootup and processing.The scanner is robust with rubberized protection that you can store and use in the trunk or garage.Whether you are engaged in Home car maintenance or road rescue car repair,this car scanner can help you perfectly solve car problems.
- 【Effortless Setup & Scanning - Intuitive for All Skill Levels】No More Complicated Scanners! The User Interface is as User-Friendly as THINKCAR 689BT! Truly Plug-and-Play,The downward sliding setup shortcut portal and drawer function shortcut portal make you use this scan tool as easy as using your own cell phone.The car scanner supports setup screenshot,screen recording,volume adjustment,this scan tool includes product e-manuals,instructional videos,and fault code libraries,users can check the usage guide,perfect for DIY car owners,Maintenance technician.If your father,husband,brother,boyfriend enjoys car repairs,THINKSCAN 662 is a great gift choice, and it has amazing family value.
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Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API