Warranty Extension Z03: Horn Assembly Replacement – Dealer Notification
May 08, 2025
Document Topic (updates in yellow for this document)
• Technical Service Bulletin (TSB) 25-BE-005H-1 published on Hyundai Tech Info
under Hyundaidealer.com
• Adding Elantra N and Elantra N line trim vehicles (Page 1)
• Additional Parts ending in ‘800QQH’ (Page 2)
• Revise the customer notification month to ‘June 2025’ (Page 3)

Date
05/08/2025

Warranty Extension Description
Certain Hyundai Elantra (CN7) non N-Line and N-Line, Elantra (CN7A), Elantra (CN7 N), and Elantra Hybrid (CN7
HEV) vehicles may experience an inoperable horn.
Hyundai is extending the warranty coverage for the horn replacement under this condition to 10 years or
120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for
original and subsequent owners.
Please note that any vehicles under 10 years/120,000 miles are covered by this TSB, even if vehicle is within
original warranty of 5 years/60,000 miles.

Affected Vehicles (Certain)
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2021–2025MY Elantra (CN7) vehicles produced from 09/12/2020 – 08/30/2024
2021–2023MY Elantra (CN7A) vehicles produced from 09/25/2020 – 06/02/2023
2021–2025MY Elantra Hybrid (CN7 HEV) vehicles produced from 12/15/2020 – 10/11/2024
2022-2025MY Elantra N (CN7 N) vehicles produced from 09/15/2021 – 02/05/2025
2024-2025MY Elantra (CN7) N-Line vehicles produced from 12/12/2023 – 02/08/2025

Repair Information
Follow the service procedure outlined in TSB 25-BE-005H (or latest version) to replace the horn assembly.
Please note that any vehicles under 10 years/120,000 miles are covered by this TSB, even if vehicle is within
original warranty of 5 years/60,000 miles.
• Recommended Technician Level/Requirement: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare should be provided.

Other Notes/Recommendations
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Please note that is an extension of warranty coverage for the horn assembly.
If a customer arrives at the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers regarding wait times.
If the service is taking longer than expected, update the customer.
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Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 10 years/120,000 miles, submit as a campaign
claim type. Do not submit as warranty.
• Per TSB 25-BE-005H (or latest version), this warranty extension pays the following:
o Labor:
▪ 0.6 M/H for horn replacement
o Parts:
▪ Set of P/N 96611AA700QQH (Low Pitch) (QTY: 1) and 96621AA700QQH (High Pitch) (QTY:
1) OR
▪ Set of P/N 96611AA900QQH (Low Pitch) (QTY: 1) and P/N 96621AA900QQH (High Pitch)
(QTY: 1) OR
▪ Set of P/N 96611AA800QQH (Low Pitch) (QTY: 1) and P/N 96621AA800QQH (High Pitch)
(QTY: 1)

Parts Information
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Refer to TSB 25-BE-005H-1 (or latest version) for the latest parts information.
o Part Number 96611AA700/800/900QQH (Horn Assembly Low Pitch)
o Part Number 96621AA700/800/900QQH (Horn Assembly High Pitch)
Please note that all above part numbers will require a valid Warranty Extension VIN for ordering.

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are the required parts available to perform the repairs if customer placed an appointment
ahead of time?
 Yes
 No - If customer scheduled an appointment in advance, identify which horn(s) the customer is
concerned with.
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any repairs on
their vehicle.
Did you explain to the customer the expected repair time and an expectation for a status update?
 Yes
 No – The customer should be informed of expected repair time in order to allow them to schedule
accordingly.
Reception: Did you offer the customer Alternative Transportation if requested?
 Yes
 No - Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on the duration of the repair procedure and
any other additional work on the vehicle that may need to be addressed during the customer’s
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visit.
Repair: Does the Technician meet the recommended training requirements (Hyundai Certified or above)
to complete this campaign?
 Yes
 No – Please ensure a technician with a Hyundai Certified (or higher) completes this repair.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must the final invoice upon delivery of the vehicle.

Customer FAQs
Q1: What is the issue?
A1: Certain Hyundai Elantra (CN7) non N-Line and N-Line, Elantra (CN7A), Elantra (CN7 N), and Elantra Hybrid
(CN7 HEV) vehicles may experience an inoperable horn.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• Certain 2021–2025MY Elantra (CN7) vehicles produced from 09/12/2020 – 08/30/2024
• Certain 2021–2023MY Elantra (CN7A) vehicles produced from 09/25/2020 – 06/02/2023
• Certain 2021–2025MY Elantra Hybrid (CN7 HEV) vehicles produced from 12/15/2020 – 10/11/2024
• Certain 2022-2025MY Elantra N (CN7 N) vehicles produced from 09/15/2021 – 02/05/2025
• Certain 2024-2025MY Elantra (CN7) N-Line vehicles produced from 12/12/2023 – 02/08/2025
Q3: What will be done if the vehicle comes into the dealership and is eligible for the warranty extension?
A3: If the horn is found to be inoperable, it will be replaced according to the instructions within TSB 25-BE005H-1. The replacement of the horn assembly will be offered at no cost to customers for if the condition(s)
covered by the warranty extension are confirmed.
Q4: When will affected customer(s) be notified of this warranty extension?
A4: Customers will be notified via First Class Mail in June 2025.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this
important matter and the continued commitment to our Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

NHTSA Website

www.safercar.gov

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Appendix
Document Topic
• Technical Service Bulletin (TSB) 25-BE-005H published on Hyundai Tech Info under
Hyundaidealer.com

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Date
03/18/2025