NHTSA ID Number: 11018578
Manufacturer Communication Number: 25-BD-005G TSB
TSB/Document Date: 2025-05-27
Summary
Certain GV60 (JW1 EV) and GV80 (JX1) vehicles may experience a rattle noise from the tailgate side panel or side outer panel area while driving. This bulletin provides instructions to install washers to the side guide bumpers on the tailgate side panel or body panel.
BODY
25-BD-005G
MAY 2025
GV60 (JW1 EV)
GV80 (JX1)
TAILGATE RATTLE NOISE REPAIR
This TSB supersedes 24-BD-010G to expand the list of applicable vehicles, update the digital
documentation text boxes, and update the Warranty Information and Service Procedure
sections for GV80 (JX1) on pages 1, 2, 5, and 6.
Description: Certain GV60 (JW1 EV) and GV80 (JX1) vehicles may experience a rattle noise from the
tailgate side panel or side outer panel area while driving. This bulletin provides instructions to install
washers to the side guide bumpers on the tailgate side panel or body panel.
GV60 (JW1 EV)
GV80 (JX1)
Applicable Vehicles:
• All GV60 (JW1 EV)
• All GV80 (JX1)
NOTICE
To avoid any potential damage to Genesis
EVs, Genesis
EV repairs can only be performed by EV
certified Genesis
retailers.
Parts Information:
GV60 Guide Bumper Washer
(JW1 EV) (Tailgate Side Panel)
81738-GI000FFF
GV80
(JX1)
Guide Bumper Washer
(Body Side Panel)
Quantity: 16
(Left 6, right 6,
and extra 4)
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Warranty Information:
GV60
(JW1 EV)
81738F03
Tailgate Panel Side
Guide Bumper Washer 0.3 M/H
Installation (Both sides)
81738-AR000
Q55
ZZ1
GV80
81738F04
81739-G2100
(JX1)
NOTE 1: Normal warranty applies.
NOTE 2: Submit claim on Claim Entry Screen as “Warranty” type.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 4: If a part is found in need of replacement while performing this TSB and the affected part is
still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
Service Procedure:
DIGITAL DOCUMENTATION
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
NOTICE
Applying the recommended torque to all fasteners is essential to reduce potential issues from
occurring after the service procedure.
TSB #: 25-BD-005G
Page 2 of 6
SUBJECT:
Guide Bumper Washer Installation – GV60 (JW1 EV)
1.
Open the tailgate and locate the tailgate side
guide bumper (A).
A
LH Side Guide
Bumper
2.
Remove the bolts (B) and tailgate side guide
bumper (A).
B
B
NOTICE
If one or both bolt heads are damaged
during removal, then replace with new
bolt(s) (PN: 81456-3K000).
3.
RH Side Guide
Bumper
A
DIGITAL
DOCUMENTATION
Using STUI, take a photo of the back
of the side guide bumper with the last
6 digits of the VIN and the date of
repair on a piece of paper.
Upload the photo to STUI.
TSB #: 25-BD-005G
Page 3 of 6
SUBJECT:
4.
Install 3 supplied washers (C) to each bolt on
the tailgate side guide bumper.
i
Information
Ensure the washers are seated flush
against the base of the tailgate side guide
bumper.
5.
C
C
Reinstall the side guide bumper with the
installed washers.
Tightening Torque:
lb-ft
6.6
lb-in
79
N.m
8.9
i
Information
Ensure the tailgate side guide bumper is
oriented as pictured, with the arrow
pointing upwards when the tailgate is
open.
6.
Repeat steps 1 – 5 for the opposite tailgate
side guide bumper.
7.
Ensure the tailgate opens and closely properly.
8.
If needed, adjust the overslam bumpers or
add/remove washers for proper tailgate
function.
9.
The service procedure is now complete.
TSB #: 25-BD-005G
Page 4 of 6
SUBJECT:
Guide Bumper Washer Installation – GV80 (JX1)
1.
Open the tailgate and locate the body side
guide bumpers (A).
A
2.
Remove the bolts (B) and body side guide
bumper (A).
NOTICE
If one or both bolt heads are damaged
during removal, then replace with new
bolt(s) (PN: 81456-3K000).
3.
A
B
DIGITAL
DOCUMENTATION
Using STUI, take a photo of the back
of the side guide bumper with the last
6 digits of the VIN and the date of
repair on a piece of paper.
Upload the photo to STUI.
TSB #: 25-BD-005G
Page 5 of 6
SUBJECT:
4.
Install 3 supplied washers (C) to each bolt on
the body side guide bumper.
i
Information
Ensure the washers are seated flush
against the base of the body side guide
bumper.
5.
C
C
Reinstall the body side guide bumper with the
installed washers.
Tightening Torque:
lb-ft
6.6
lb-in
79
N.m
8.9
i
Information
Ensure the body side guide bumper is
oriented as pictured, with the arrow
pointing towards the rear of the vehicle.
6.
Repeat steps 1 – 5 for the opposite tailgate
side guide bumper.
7.
Ensure the tailgate opens and closely properly.
8.
If needed, adjust the overslam bumpers or
add/remove washers for proper tailgate
function.
9.
The service procedure is now complete.
TSB #: 25-BD-005G
Page 6 of 6
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TSB/Document ID: 25-BD-005G TSB
Replacement Service Bulletin Number:
MFR Communication Date: 2025-05-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY
MFR Component System:
MFR Component Subsystem:
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