Summary of communications for CSC-2501: Model | Battery Ground
Uploaded to NHTSA portal 4/29/25
¢ Claim Preparation & Filing Instructions: Issued 4/22/25
¢ Owner Notification Letter: Issued 4/24/25
¢ Dealer on-line Portal Notice: Issued 4/22/25
¢ Dealer e-mail: Issued 4/22/25
e Retail e-mail: Issued 4/24/25
e Field Work Instruction: Issued 4/24/25
¢ Social Media Post: Issued 4/24/25

BRINKLEY
Customer Satisfaction Campaign CSC-2501
Claim Preparation & Filing Instructions
Please complete a warranty claim pre-authorization request using the following codes &
labor times:
Labor:
Flat Rate Code: CSC-2501
Fault Code: Improperly Installed — Poor/Open Electrical Connection
Tread Code: 11 - Electrical
Time Allowed: 0.7 hrs
Parts:
Standard shop tools are required, along with commonly available parts (electrical
terminations, electrical tape, and a self-drilling screw).
Pre-Authorization:
Pre-authorization required for this CSC? LJ Yes No
Photo required? Xl Yes LI No *Photo of final ground location per Work
Instruction*
Claim Filing:
When the repair is complete, promptly file a claim through our dealer portal, addressing all
requirements set forth by the associated flat rate code. If you have any questions, please call
our Customer Care Team at (574)501-4280.

April 24, 2025

VIN:
RE: Model | Customer Satisfaction Campaign: CSC-2501
Model | Battery Ground

VINs Affected: 000001 — 000016, 000067 — 000078, 000094, 000100 — 000119, 000135 —

000164, 000185 — 000214, 000235 — 000250, 000253-000264, 000266 — 000284,

000287, 000294-000300, 000306, 000309-000315, 000318, 000320-000328, 000351
Dear ,
It has come to our attention that on certain Model | Travel Trailers, the 12V battery ground may have been
inadvertently omitted. We have not experienced failures in the field or in testing directly related to this specific
failure, but believe a slight adjustment to the battery cable routing will implement a best practice, improving the
longevity and quality of the associated electrical system.
The remedy for this concern is to provide a new battery frame ground at the location shown on the Work
Instruction, which is available to Dealers and Mobile Technicians. It is highly recommended that a qualified
Electrician or certified RV Technician performs the work.
We are instituting a Customer Satisfaction Campaign (CSC-2501) for all Model | units with VIN#’s referenced above.
All Dealers are being notified of this Campaign and work instructions have been provided. Brinkley RV will pay for
the Campaign to be completed. There is no charge to you for the remedy.
Although the remedy is a simple one, we want to stress the importance of getting this remedy completed promptly.
While the subject condition poses no safety risk, it could potentially create a nuisance scenario under certain
conditions within the product's intended application.
Please know that Brinkley Customer Care is here to help facilitate this remedy. We will happily help you locate an
authorized Brinkley RV Dealer. If the facts and circumstances of your situation warrant, we will, at our discretion,
work with a mobile technician to come to you to perform the work in accordance with our warranty guidelines.
We apologize for any frustration or inconvenience that this situation causes to you and your family.
Sincerely,
Brinkley Customer Care
Phone: (574) 501-4280
Email: [email protected]

CSC-2501: Model | Battery Ground
BRV has issued a Customer Satisfaction Campaign (CSC-2501) related to the 12V battery ground in
certain Model | units.

View this emailin your browser
BRINKLEY
MODEL I CUSTOMER SATISFACTION CAMPAIGN

CSC-2501: MODEL | BATTERY GROUND
April 22, 2025
Dear ,
It has come to our attention that on certain Model | Travel Trailers, the 12V battery
ground may have been inadvertently omitted. We have not experienced failures in
the field or in testing directly related to this specific failure, but believe a slight
adjustment to the battery cable routing will implement a best practice, improving
the longevity and quality of the associated electrical system.
Brinkley RV is conducting a Customer Satisfaction Campaign to address this
concern for all Model | units within the following VIN Ranges:
Model I VIN Range000001 - 000016, 000067 - 000078, 000094, 000100 - 000119,
000135 —- 000164, 000185 - 000214, 000235 - 000250, 000253-000264, 000266 -
000284, 000287, 000294-000300, 000306, 000309-000315, 000318, 000320-
000328, 000351
The remedy for this concern is to provide a new battery frame ground at the
location shown on the accompanying Work Instruction. It is highly recommended
that a qualified Electrician or certified RV Technician performs the work. Brinkley
RV will pay for the Campaign to be completed. There is no charge to the
customer for the remedy.

See below/attached for further details and associated documentation:

1. Sample Retail Owner notification letter

2. Claim prep and filing instructions

3. CSC campaign field work instructions
Relevant information is also being communicated through our Dealer Portal.
Retail customers are being notified by e-mail, Social Media and through traditional
hard copy mailings.
Although the remedy is a simple one, we want to stress the importance of getting
this remedy completed as soon as possible to ensure optimum long-term system
performance.
We intend to notify affected Model retail Customers starting on April 24, 2025 as
well.
Thank you for your prompt time and attention to this CSC- we appreciate your
partnership!
Sincerely,
Brinkley Customer Care
Phone: (574) 501-4280
Email: [email protected]
Let's Get Social!

Why Brinkley RV? | Modell | ModelZAIR | ModelZ | ModelG | BrinkleyRV.com

Copyright © 2025 Brinkley RV, All rights reserved.

You are receiving this email because you are a Brinkley RV dealer contact.

Our mailing address is:

Brinkley RV

1655 Brinkley Way

Goshen, IN 46528

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BRINKLEY
CUSTOMER SATISFACTION CAMPAIGN
MODEL! BATTERY GROUND
CSC-2501
April 24, 2025
>,
It has come to our attention that on certain Model | Travel Trailers, the 12V battery
ground may have been inadvertently omitted. We have not experienced failures in
the field or in testing directly related to this specific failure, but believe a slight
adjustment to the battery cable routing will implement a best practice, improving
the longevity and quality of the associated electrical system.
Brinkley RV is conducting a Customer Satisfaction Campaign to address this
concern for all Model! units between VIN# ending in: 000001 - 000016, 000067 -
000078, 000094, 000100 - 000119, 000135 — 000164, 000185 — 000214, 000235 —
000250, 000253-000264, 000266 — 000284, 000287, 000294-000300, 000306,
000309-000315, 000318, 000320-000328, 000351.
The remedy for this concern is to provide a new battery frame ground at the
location shown on the Work Instruction, which is available to Dealers and Mobile
Technicians. It is highly recommended that a qualified Electrician or certified RV
Technician performs the work. Brinkley RV will pay for the Campaign to be
completed. There is no charge to the customer for the remedy.

All Dealers are being notified of this Campaign as well, and work instructions have
been provided.

Although the remedy is a simple one, we want to stress the importance of getting
this remedy completed as soon as possible to ensure optimum long-term system
performance.

Please know that Brinkley Customer Care is here to help facilitate this remedy
alongside your selling Brinkley Dealer or other authorized Brinkley Dealer. If the
facts and circumstances of your situation warrant, we will, at our discretion, pay to
have a mobile technician come to you to perform the work.

We apologize for any frustration or inconvenience this situation causes you and
your family. We wish you and your families happy camping.

Sincerely,

Brinkley Customer Care

Phone: (574) 501-4280

Email: [email protected]

Let's Get Social!

Why Brinkley RV? | Model! | ModelZAIR | ModelZ | ModelG | BrinkleyRV.com
Copyright © 2025 Brinkley RV, All rights reserved.

You are receiving this email berceuse you purchased a Brinkley RV.

Our mailing address is:

Brinkley RV

1655 Brinkley Way E

Goshen, Indiana 46528

Add us to your address book

Want to change how you receive these emails?

You can update your preferences or unsubscribe from this list.
CAUTION: EXTERNAL EMAIL

CUSTOMER SATISFACTION CAMPAIGN
ZW. MODEL I TRAVEL TRAILER
BRINKLEY
12 VDC GROUND INSTALLATION
PRODUCT?) Model I Travel Trailer
Applies to:
[This document refers to installation of a 12 VDC battery ground on Model I Travel Trailers with the following
INs:

000001-000016 000287

000067-000078 000294-000300

000094 000306

000100-000119 000309-000315

000135-000164 000318

000185-000214 000320-000328

000235-000250 000351

000253-000264

000284
Condition:
Brinkley RV has determined that on some Model I units (listed above) the 12 VDC battery ground may have
been inadvertantly omitted. Brinkley RV will, at no charge to the customer, cover the cost to provide a new
battery frame ground location per the attached instructions.
Safety:
Safety is, and should always be observed when performing any type of repair. ANSI (American National
Standards Institute) has created a standardized labeling system for different levels of safety and danger. ‘The
label below provide information regarding those levels of danger, and should be observed and adhered to at all
times.

The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious
personal injury, severe product and/or property damage if not performed safely and within the parameters set
forth in this document.
WARNING: Both POSITIVE (+) and NEGATIVE (-) cables MUST be disconnected at the 12 VDC battery before
starting any work. Unplug the RV from shore power. Failure to do so may result in property damage, sparks,
flame, and personal injury or death.
The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury,
product and/or property damage if not performed safely and within the parameters set forth in this document.
rv v.
ore) Iw
VACATION eee
CAUTION: Always use caution when working under an RV. Be certain the RV is on relatively level ground, and
the tires are properly blocked to prevent sudden or unexpected movement. Failure to do so may cause personal
injury, product and/or property damage.
Always wear Personal Protection Equipment (PPE), such as eye protection, ear protection, gloves and
possibly a full face shield depending on the nature of the task to be performed.
aes
NOTICE: The battery ground can be installed in one of two places; either out in front along the hitch A-frame,
or under the unit along the frame rail. The following process is the same for both locations.
CSC-2501 12 VDC Ground Installation REV-A|
Wi We Product; Model I Travel Traile
BRINKLEY Page 2

WARRANTY INFORMATION
ADVANCED CONTACT OR PRIOR AUTHORIZATION REQUIRED
CLAIM REIMBURSEMENT PROCESSING:
All reimbursement requests with completed work orders, including any freight expenses and photographs, should
be submitted via a claim in the Brinkley RV Dealer Portal. If you do not have access to our Dealer Portal, a claim
can be emailed to [email protected].
REQUIRED INFORMATION FOR IMMEDIATE REIMBURSEMENT PROCESSING INCLUDES:
1. The full 17 digit VIN;
2. The Retail Name if retail sold;
3. Dealer Name;
4. Dealer Address;
5. Dealer Phone Number;
6. Dealer Hourly Labor Rate;
7. Work Order detailing the work performed and labor time, and
8. A photograph of the completed repair similar to Figure 8 or Figure 9 on page 6.
Reimbursement checks for claims submitted with all requested information are issued weekly.
PARTS INFORMATION (Parts NOT provided)
CSC-2501 Model I 12VDC Ground Required Parts
PARTS Qty
3/8 X 1” SELF DRILLING SCREW
REQUIRED TOOLS
1. Screw gun
2. 3/8” Socket
3. Large cable cutters @
4, Power crimping ®
tool (or manual @
equivelant) . -
5. Power grinder with NS OC a
T-29 aluminum NS I< Ps) vn
grinding disc ~~ RR oa, cig }:)
‘ CSC-2501 12 VDC Ground Installation REV-A
UN Product: Model I Travel Traile:
BRINKLEY Page 3}

WORK INSTRUCTIONS:

1. READ AND UNDERSTAND ALL INSTRUCTIONS PRIOR TO BEGINNING WORK.

2. Determine the location you want to install the chassis ground; either at the front A-frame (Figure 1) or
under the unit on the frame rail (Figure 2). NOTE: These pics show the installed ground for clarity and
to help you determine which location is best for you. Either location provides the same chassis ground.

3 TRAILER HITCH FRAME GROUND
; A-FRAME (UNDER UNIT)
a yz
ae Ne GA
E 5 ~ \ < 1 Z
| : i } ine]
“a ee. _—— se
GROUND | — . i
af Me es

3. Locate the 4/0 guage black NEGATIVE (-) battery cable at the battery connection location (Figure 3).

4. Use the large cable cutters to cut the 4/0 black NEGATIVE (-) cable at the location where you want to
ground to the chassis (Figure 4).

NEGATIVE pi s P a '
y BATTERY =~ We hee a yee » ~
Pal CABLE ‘ we AS ae \ a
me > »
— 3 .
) A ——_ lr Te
i @\\ et fl i es oN "3
oom Nee NG 5 6 7 INCE ge
: