Bulletin No.: 22-NA-242

Service Bulletin

Date: March, 2025

WARRANTY ADMINISTRATION
Subject:

Warranty Administration – System Reset and Connector Reconnect Labor
Code Numbers

Brand:

Model:

Model Year:

VIN:

from

to

from

to

2023

2026

—

—

Engine:

Transmission:

—

—

BrightDrop
Buick
Cadillac
Chevrolet

Passenger Cars and
Trucks (Except Low
Cab Forward Medium
Duty Models)

GMC

Involved Region or Country

North America, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru,
Uruguay, Venezuela, Europe, Uzbekistan, Russia, Middle East, Iraq, Israel, Palestine,
Japan, Cadillac Korea (South Korea), GM Korea Company, China, Taiwan, Thailand,
Singapore, Philippines, Australia/New Zealand, Egypt, Other Africa, South Africa

Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.

Information
GM Brand Quality has introduced a new labor code to help GM isolate instances where a customer’s concern is
remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse, or battery cable.
The new labor code, 3429852 Infotainment System Reset, is effective with the December 1st Labor Time Guide
edition and is applicable to 2023 and future model year vehicles. Use of this labor code is not permitted for 2022 and
previous model year vehicles.

Copyright 2025 General Motors. All Rights Reserved.

Page 2

March, 2025

Bulletin No.: 22-NA-242

Warranty Information
This new labor code can be found in the Labor Time Guide > Power and Signal Distribution > Wiring Systems and
Power Management. To help dealers differentiate between proper use of labor code 3429852 Infotainment System
Reset, 5430922: Connector Reconnection, 6629852 K124 Image Processing Module Reset and, 3459852 K157
Video Processing Module Reset which is also available in the same section, the following guide is provided.
Labor Code

3429852

Description

Infotainment System Reset

Example of Proper
Usage

Example of Improper
Usage

Note: If applicable record DTC code # in
the verbatim section.

Note: If repairs are
performed, utilize the
applicable Causal Part
replacement/repair Labor Op.

• Connector was NOT
seated, or CPA not
• Customer states Inlocked.
fotainment system
has either a black
• Found terminal to be
screen or is frozen.
loose or repaired
Pulled fuse to radio,
wire damage.
found no issues,
plugged back togeth- • Diagnosis that reer and Infotainment
sults in a component
system regains propreplacement should
er function.
use the component
labor operation only.
• Connector (fully seated) was engaged,
component inoperable. Pulled Connector apart, did not find
anything. Reconnected and system functional.

5430922

6629852

3459852

Connector Reconnection

• This labor code is
only used for connectors found NOT
fully seated or lock
NOT engaged, repairs completed with- • Found wire damage.
out component re• Found terminal
placement.
loose/unseated, re• Connector/ Terminal
quiring terminal reis found unseated,
placement due to
Connector Position
damage or lack of
Assurance (CPA) not
tension. should use
seated, Connector
the Terminal Renot seated.
placement Labor Operation.
• Repair only requires
reseating of terminal/ • Diagnosis that reCPA.
sults in a component
replacement should
use the component
labor operation only.

K124 Image Processing Module Reset

• Issues with their active safety systems.
Some complaints
may include, cameras inoperative, forward collision messages displayed,
malfunctioning blind
spot detection systems

—

K157 Video Processing Module Reset

• Issues with their active safety systems.
Some complaints
may include, cameras inoperative, forward collision messages displayed,
malfunctioning blind
spot detection systems

—

Bulletin No.: 22-NA-242

March, 2025

Page 3

Important: In some cases, the subject vehicle may be operating as intended but not in line with the expectations of
the customer. In cases where the vehicle is operating as intended but not in line with customer expectations, service
management is strongly encouraged to submit a Field Product Report (Product Information Report for Canada).
Refer to the latest version of Corporate Bulletin Number 02-00-89-002 (10-00-89-006 for Canada) for additional
information on how to submit a Field Product Report.
Version

3

Modified

Released November 30, 2022
Revised June 16, 2023 – Added the 2024 Model Year and an Important statement above
Information section.
Revised March 27, 2025 – Added BrightDrop to Brand Column, 2025-2026 Model Years,
and updated Information and Warranty Information sections.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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