Warranty Extension TXX1: Twisted Seat Belt Replacement – Dealer Notification
April 03, 2025
Document Topic (changes highlighted in yellow))
• Technical Service Bulletin (TSB) 25-BE-006H published; supersedes 24-BE-017H
• In this document
o PA requirement if multiple seatbelts are requested for replacement at time of
visit (pages 1-2)

Date
04/03/2025

Warranty Extension Description
Certain 2020 - 2024MY Palisade (LX2) vehicles may experience seat belts that are twisted due to excessive
space in the D-ring.
Hyundai is extending warranty coverage for the seat belts under this condition to 10 years/100,000 miles
from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and
subsequent owners.
Follow the service procedure in this TSB to visually inspect and replace seat belts that are twisted due to
excessive space in the D-ring.

Affected Vehicles (Certain)
•

2020–2024MY Palisade (LX2) produced from 4/10/2019 – 5/02/2024

Repair Process/Information

Follow the service procedure outlined in TSB 25-BE-006H (or latest version) to visually inspect and replace seat
belts that are twisted due to excessive space in the D-ring. Please note that this TSB does not apply if none

of the seat belts are twisted.
•
•

Recommended Service Technician Training Level: Hyundai Expert or above
Recommended Classes Completed: Four (4) module SRS web-based training series
(SVCHSRS04EXAMW23_1407) in Hyundai Learning Portal (HLP) or equivalent.

IMPORTANT NOTE: Pre-Authorization (PA) is required if more than one (1) seatbelt needs
replacements at the time of visit.

Recommended Alternative Transportation
Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be required
based on the inspection/repair duration and any other additional work on the vehicle that may need to be
addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare
may be provided.

Other Notes/Recommendations
•

•
•
•
•

If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the dealer while the vehicle is being inspected.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.

•

If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.

Warranty Information

Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty and within the extended warranty period (10
years/100,000 miles from the date of original retail delivery or date of first use, whichever occurs first),
submit as a campaign claim type using the applicable op code listed in TSB 25-BE-006H (or latest
version).
• Dealers will be reimbursed for applicable labor for replacement & parts with applicable markup.
• An Additional warranty note has been added regarding PA requirement if multiple seatbelts are
requested for replacement at time of visit

Parts Information

Replacement seat belts are only needed if they are twisted due to excessive space in the D-ring as stated in TSB
25-BE-006H (or latest version) and confirmed to have a parts failure after inspection.
• Applicable seat belt parts provided in pages 1 & 2 of the TSB
• Valid warranty extension VIN required to order the seat belt parts.

Customer Talk Tracks
For Palisade (LX2) customers inquiring about the warranty extension prior to dealership arrival:
“Certain 2020 - 2024MY vehicles may experience seat belts that are twisted due to excessive space in the
D-ring. Hyundai is extending warranty coverage for the seat belts under this condition to 10 years/100,00
miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for
original and subsequent owners. Follow the service procedure in this TSB to visually inspect and replace
seat belts that are twisted due to excessive space in the D-ring, Hyundai will replace it free of charge.
For customers experiencing problems related to the conditions:
“If your vehicle experiences any concern(s) related to the seat belts such as seat belts that are twisted due
to excessive space in the D-ring, please reach out to your nearest Hyundai dealer for assistance and to
schedule an appointment.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Was it confirmed that the seat belt was twisted in one of the rows?
Yes – TSB applies.
No – TSB does not apply.
Reception: Did the customer provide authorization to perform repairs?
Yes
No – Customer must be consulted and provide approval before proceeding with any repairs
on their vehicle.
For affected outlined in TSB 25-BE-006H (or latest version), did you explain to the customer the expected

inspection and repair time based on needing the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No - Customer should be offered alternative transportation if necessary. In addition, a SRC may be
required based on the recall repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit.
Repair: Did you provide the customer with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (expert level or above) to complete
this warranty extension?
Yes
No – Please ensure a technician with expert level (or higher) completes this inspection/repair.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer must sign the final invoice upon dealer delivery of the vehicle back to the
customer.

Customer FAQs

Q1: What is the issue?
A1: Some 2020 - 2024MY Hyundai Palisade (LX2) vehicles may experience seat belts that are twisted due to
excessive space in the D-ring .
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2020 - 2024MY Hyundai Palisade produced from 04/10/2019 - 05/02/2024
Q3: What will be done during service at the dealer?
A3: Dealer will confirm seat belt is twisted and replace seat belt that is twisted due to excessive space in the Dring at no charge to the customer.
Q4: When will owners be notified?
A4: Owners have been notified via First Class Mail in December 2024.

Contact Reference
Thank you for your prompt attention to this warranty extension and continued commitment to Hyundai
customers. Please see the list below for commonly referred to contacts.

Key Contact Information
Dealer Support
Parts

Contact Information
[email protected]

Description
Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

Appendix
Document Topic
• Technical Service Bulletin (TSB) 24-BE-017H Posted on Hyundaidealer.com under Service
Tab > ‘Hyundai Tech Info’

Date
11/15/2024