NHTSA ID Number: 11009688
Manufacturer Communication Number: 15-301-22R
TSB/Document Date: 2024-11-04
Summary
This bulletin announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
No audio played back when using CarPlay.
10
Sound volume control does not work while using Android Auto.
11
Cyclic short noise like a drilling or vibration is heard from speakers.
12
After the engine is started, a message of “Loading Navigation...” continues to be
displayed, but the map is not displayed.
13
Vehicle position on navigation map erroneously moves to zero degrees latitude and
zero degrees longitude (0°N 0°E or west of Africa in the Atlantic ocean).
14
Navigation map scale is changed to the lowest setting (globe is displayed).
15
When “Call” button is pressed in “Confirm Destination” screen of Navigation
system (to call the destination site,) the call can be made but the screen does not
transit to phone call screen.
When selecting “Phone-”>”Message,” message received time is displayed
incorrectly as “1/1/0.”
It can occur with an Android phone with a specific Android OS (Pixel 6, Pixel4a,
Pixel4XL, Xperia etc. ) in which time zone data is attached to the message receiving
time.
7
16
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 32 of 45
Number
17
18
Symptoms to be Improved:
Even when using the same mobile device that was paired previously, a message of
“Are you sure you want to activate this profile?” is prompted and confirmation is
needed to activate the device.
Cover art of previous music is displayed when playing music without cover art
in USB audio. It can occur when music with and without cover art is mixed and
stored together a single USB.
19
Command “Play Artist ”” to play all music of particular artist in
USB music mode, only the first item listed for the artist is played.
20
While playing music from USB, the music title displayed on the screen differs from
what is being played. It can occur by the following sequence of operation:
1. Display a list of music on the USB audio screen.
2. Change the screen to other screen than the music list.
3. The music play is continued and moved on to a music in a different music list.
4. Change the screen back to the music list in the USB audio screen.
21
In USB music mode, some music is skipped and the music in the next folder is
started. Under following condition
1. Play USB music in “Folder” mode with repeat mode setting “Repeat All.”
2. Turn Ignition Switch off then open/close door and keep it locked for more than 5
minutes.
3. Turn Ignition Switch on and operate “Track Up/Down” on the audio system.
22
The mode does not switch to Media, after “Media” icon is selected.
23
When selecting shortcut for SXM channel on “Home” screen, the screen is changed
to SXM but no sound is coming or no channel name is displayed.
24
When using FOTA service to update the software by selecting “Setting” >
“Software Update,” a message of “A new software update is available. Would
you like to download it now?” is displayed but the downloading does not start
after pressing “OK.” When this symptom occurs, it comes back to the “Software
Update” screen. The downloading can be started by pressing the “Update” on the
“Software Update” screen. (Temporary solution.)
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 33 of 45
Number
Symptoms to be Improved:
25
When Pre-Collision Braking System is activated, a message of “Obstacle Detected”
is displayed on the information bar and does not go away.
26
Preset SXM channel cannot be selected by satellite switch on the steering wheel.
27
Even after setting the date of next scheduled maintenance in Reminder screen, the
date is displayed as “--”. It can occur when only the date of schedule maintenance
is set without entering distance.
28
When pop up screen (like suggestion of taking a rest) is displayed on CarPlay
screen, the screen does not transit to proper screen (like destination search screen)
and goes back to CarPlay screen even after pressing “Yes.”
When selecting a music by or using voice recognition system,
a wrong music that had been played at the end of previous time is played. It can
occur by the following sequence of operation:
29
1. Play music in USB audio mode.
2. Change the source from USB to another one.
3. Turn Ignition Switch off then on.
4. Start to play music by pronouncing or though voice
recognition system.
30
A wrong search location is used on TravelLink function. Facilities around the
previous destination are searched instead of those around the current destination.
Example of the symptom.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 34 of 45
New Functions and Enhancements included in Update #3:
Number
1
New Function or Enhancement:
New shortcut button(s) are added in button bar of “Home” screen.
1. AVH (Auto Vehicle Hold) ON/OFF Button.
2. Auto Start Stop ON/OFF Button. (If equipped)
For vehicle equipped with AVH and Auto Start stop:
For vehicle equipped with AVH (only):
2
Air conditioner control interface is changed to that of 23MY.
Current ( -22MY) screen transition:
23MY screen transition:
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 35 of 45
Symptoms Addressed By Update #2:
Number
Symptoms to be Improved:
1
The CID stays black following reboot. Reset doesn’t always recover this condition.
2
The CID stays black or very dark even after the ignition switch is turned on due to
back light malfunction.
3
When using CarPlay, the screen goes to black and/or CID restarts. It occurs when
the CID processor falls under irregularly high load conditions.
4
The CID restarts about 3 minutes after turning on the Ignition Switch. It occurs
when the CID processor falls under irregularly high load conditions.
5
System reboot due to application failure. Software robustness has been imporved
to prevent CID and CCU from resetting whenever its individual function fails.
6
When the vehicle comes to a place on a highway where there are multiple exits
with combinations of alphabets and numbers (see example below) the CID cannot
process the information correctly for turn-byturn navigation and restarts.
Example:
7
CID restarts when Navigation system is re-routing the route crossing the border of
the states.
When the customer veered off navigated route and the re-routed route includes the
roads across the boarder of states, the calculation is not properly processed and the
CID restarts.
8
CID restarts, while it is connected to Wi-Fi. It occurs when Wi-Fi signal includes
illegible data.
9
CID restarts after the ignition switch is turned off and on again before the CID
shuts off.
10
No functional response on touch screen in Radio mode even though the touch
sound and visual reaction are confirmed.
11
Reprogramming process takes extensive time (40 minutes or more.)
After the ignition switch is turned off and on again, the combination meter display
mode changes itself and
shows the ECO gauge (Current fuel consumption/Driving range on remaining
fuel.) Both attribute to processing errors in CCU.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 36 of 45
Number
Symptoms to be Improved:
12
When conducting USB reprogramming, the screen transition to error screen
instead of confirmation screen.
13
When “Software Update” is selected in the Dealership Mode, the following
initialization process does not end more than 20 minutes. *
14
Note* In case this USB update failure occurs, retry updating according to the
instructions in “Appendix A ”
When the FOTA pop-up (new software availability notification) is displayed while
the CarPlay is being used, the display comes back to CarPlay screen even if the
customer tries to get into the FOTA screen.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 37 of 45
Number
Symptoms to be Improved:
15
Call function does not work in the Message List (after ignoring the incoming
message notification.). However, the call function can still be used after getting into
the Message Content screen by tapping the message list.
16
Message reading function of short mail does not resume and ends once it is
interrupted by barge-in voices for other functions.
17
After the Ignition Switch is turned on, the SI-DRIVE indicator starts blinking and
the derive mode cannot be changed.
18
CarPlay does not work when the ignition switch is turned on immediately after
the driver’s door is opened with the iPhone (iPad) cable connected to the AUX
TERMINAL (USB Hub.)
CarPlay drops off randomly after running without interruptions for an extended
period of time.
19
20
Steering wheel control switches don't always work with Android Auto for audio
streaming contol.
21
The Turn By Turn information is not displayed on the MID, when changing meter
display modes with Steering wheel control switch, while using route navigation of
Google Map with Android Auto.
Android Auto stops working after calling to one of the STARTLINK support
functions, while there is an active navigation route with Google Map via Android
Auto.
Soon after the cable has been removed from the AUX TERMINAL (USB Hub),
icons on Home Screen stop functioning.
22
23
24
Phone Book is displayed in the order of the First Name even though the display
setting was made in the order of Family Name.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 38 of 45
Number
Symptoms to be Improved:
25
No response when touching “Traffic & Weather Now (TWN)” on SMX screen.
26
SXM has blank screen and no sound when the SXM screen had been selected as
audio source at the previous ignition off timing.
27
About 30 seconds after starting the SXM the operation is paused with loading
screen and resume after another 30 seconds. This symptom occurs when the SXM
screen had been selected as audio source at the previous ignition off timing.
28
SXM has blank screen and no sound when the audio source is change to SXM.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 39 of 45
Number
Symptoms to be Improved:
29
“Fast forward” does not work in SXM replay function. (Fast Rewind works.)
30
The channel information becomes blank when the seek button (>) of the
steering satellite switches is pressed continuously to control the Traffic & Weather
Now (TWN) in SXM.
31
The team logo is not displayed on Sports Flash screen when the SXM screen had
been selected as audio source at the previous ignition off timing.
32
No sound on Radio after changing to Radio screen.
33
Sudden interruption of the audio playback from audio system and/or voice
guidance of Navigation system.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 40 of 45
Number
Symptoms to be Improved:
34
The audio source change function and all icons become inoperative temporarily,
after the ignition turned off and on again while playing audio source.
35
HD Radio sub channel cannot be played after selecting a HD Radio station from
the pre-set stations and selecting the HD sub channel 2 even though the HD radio
information is correctly displayed.
New Functions and Enhancements included in Update #2:
Number
1
New Function or Enhancement:
Icons of home screen change to those of the US specifications even though the
original specification is not of the US.
2
Two ways of MOTA operations, i.e., by connect CCM to Wi-Fi or by transferring
the downloaded map data to CCM via smart phone are executed simultaneously by
error.
3
One of the Pop-up Error Messages displayed during the FOTA operation in case
of weak Wi-Fi signal is not intuitive. Even if the customer tap “OK,” it does not
transit to another screen.
As the improvement for this inconvenience, the message is changed so that the
customer finds the reason why the FOTA operation has been paused. Also a
“Resume” button is prepared so that the customer can do the rest of operations
after necessary action (moving the vehicle to another place with better Wi-Fi
connection**, or tethering the CP1 to a mobile phone, etc.)
Note** The FOTA operation can be paused when the Wi-Fi indicator at the upper
right corner of the CID is not in “Good” or “Excellent” as shown below.
4
To prevent the overall CID system (CCU) from being reset whenever its individual
function fails, the robustness of the software has been improved.
5
CD returns to CD deck too fast to pick it out after ejection button has been
pressed. As the countermeasure, the pausing time is extended to ease the operation.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 41 of 45
Number
6
New Function or Enhancement:
Past DTC stored in the CCM cannot be captured by SSM when new current DTC
is detected. Both DTC’s can be captured by SSM after letting the system into sleep
mode and turning the Ignition Switch on again.
7
Music in the different folder in a USB stick can be selected by Track-UP/Down
operation.
8
Music in multiple folders in a USB stick can now be played continuously whereas
they could not be played unles they were in the root area of the USB stick.
9
In conjunction with the specification improvement described in item 8, “Repeat
All” is added to the play mode selection menu.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 42 of 45
Symptoms Addressed By Update #1:
Number
1
Symptoms to be Improved:
System restarts itself during FOTA (Firmware Over The Air) update. FOTA operation is conducted in two processes: downloading (from the server to the Cockpit
Control Unit via Wi-Fi) and installation (inside the Cockpit Control Unit). During
the FOTA operation, after the new software has been downloaded to the Cockpit
Control Unit (CCU) customer is to push “Install Now” on the Center Information
Display (CID) to start installation of the software.
However, in rare case, the CCU restarts itself* during installation.
Note* Even if this symptom occurs, after approximately 2 minutes, the system
resumes, and the CID comes back to the below screen. Customer can then push the
“Install Now” to proceed with the installation.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 43 of 45
Number
2
Symptoms to be Improved:
No image on CID (Center Information Display) or Black display condition fand
HVAC function becomes inoperative due to listed below actions:
•
Failure to complete CP1 software update via USB port *
•
After the failure, Ignition Switch is turned off and on then an initializing process is
started with “Software update setup is initialing……” message on the display, which
requires about 15minutes to complete. During this message is displayed, power supply of CCM is cut off like disconnecting battery terminals.
•
Performing CP1 software update via USB port using the same software version
Note* In case this USB update failure occurs, retry updating according to the
instructions in “Appendix B ”
3
4
No image on CID (Center Information Display) or Black display condition followed
by CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication
error or due to listed below actions:
•
Loss of Bluetooth or Wi-Fi connection
•
Removing USB connection between the iPhone’s and CP1 during active CarPlay session
•
Performing USB map update using Bluetooth connection with a smart phone
carrying STARLINK CompanionApp map update data
•
Re-inserting USB Flash drive within 2-3 seconds
No music or sound via AndroidAuto after ending hands-free telephone call. The music
played via AndroidAuto is turned off, after finishing the hands-free telephone call.
(This symptom occurs only after using voice command via AndroidAuto to make handsfree telephone call.)
5
Intermittent loss of Bluetooth connection
6
Information Bar on map screen is displayed, even it is selected “do not show it” after the
engine is restarted.
7
In multilingual countries, city name is not displayed in selected language, when searching an address by POI.
8
Screen does not change when selecting or in HOME screen.
Continued...
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 44 of 45
Number
9
Symptoms to be Improved:
Pop-up message ”Please go to your retailer to update the Gracenote Database” appears
every time CP1 system is rebooted due to interruption of CP1 software update via USB
port (ACC OFF or BATT power remove etc.) **
Note** In case this USB update failure occurs, retry updating according to the
instructions in “Appendix C ”
10
Reverse Speed Limiter function is disabled right after the ignition switch is turned on.
11
SXM (Sirius XM) Radio does not function (no sound) and/or cannot be controlled on the
SXM screen.
Bulletin Number: 15-301-22R; Revised: 10/02/24
Page 45 of 45
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TSB/Document ID: 15-301-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-02
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Communication Type: Service Bulletin/Repair Instructions
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